EPOS Direct

One whole week trying to get technical support to fix my software and everytime, the automatic operator answers and once option 2 for Technical support is selected, the phone call is cut off. Also this business is classed as 24 hour service Mon - Friday. Yet they have no support or sales team after 4pm.

Its disappointing how bad their service has become.

At least if you can't provide live support, provide a step by step guide online of how to solve issues.

We as businesses run till late and weekends.

Avoid this service If you have time.

Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.

Like most people, we researched the EPOS product range on the web, decided what to buy and then searched for the best price and service. EPOS Direct came up best. They handled two phone contacts well, but the best bit was their sales executive Ria. They were all really excellent, keeping us in touch right up to 15 minutes before delivery. We've used a number of suppliers over the years and this was our best experience. Also, the guys making the drop and setup were efficient and customer focused. EPOS Direct is a sound partner to work with.

Technical people done an amazing job helping me setup, configure, and test my new POS system. They were very patient, helpful, and do really goes out for the customer. They go above and beyond in customer service and shows what reliability means. I absolutely recommend working with EPOS Direct. Scale of 1-10 for customer satisfaction, I would rate them 10 for their service.

Hi,

Okay so having used 3 suppliers before in the last 8 years I should have gone with my instinct and gone direct to epos direct pardon the pun. Quality stuff for sure. They system may a bit to advanced for me, but its serious epos. THanks

I am surprised to see negative reviews for EPOS Direct. My personal experience with the support people or company is been very good so far. I never felt any inconvenience with them. The guys are so friendly and supportive. I will definitely recommend you can go with the company.

Incredibly helpful service today. He helped me to try and fix the issues we were facing in installing the terminal. The support guy talked with us in a friendly, clear and concise manner. Brilliant customer service. Thank you!

We've been using Epos Direct epos system for past 3 years. User friendly software very easy to use and can integrate with Payment Sense terminals.

The tech support team is super friendly, very knowledgeable in what they do and quickly help us with the solutions. The make the experience very easy and the whole interaction was just very pleasant overall.

I spoke to customer support team on the phone today and just want to say how helpful they were. The support team member was very patient to make me understand completely. He went above and beyond to help me. He even followed it up by sending an email with clear instructions. Excellent customer support. Thanks!

Incredible support service from Epos Direct team. I've been associated with them over 5 years and satisfied. The perfect service over the phone, they are exceptional and provide ultimate level of service. They reply within minutes and sort out the issues in quick time. I can honestly say this review is for the support team, The support team fully deserves the praise. Committed, technically smart, customer. Service exceptional.

I had some issues with my payments when I first bought the till system. I have called to the support and reported regarding my issue. They had immediately responded to my issue and resolved it straight away.It's been a tremendous response from the support.The support team picks my call even in late hours of any day. They respond in a very polite manner and with patience, the guys have very good knowledge over the product and ready to help on any issue.
I will definitely recommend EPOS Direct epos till systems! Res

Our experience with support team of EPOS Direct was outstanding. Initially we had an issue with setting up the till in one of our store but received a prompt and quick help. My colleague got assisted with the set up in a friendly and professional manner. Soon we could start the work. Very helpful!

I was looking for an Epos system to my retail business. One day I got a call from Epos Direct and I thought they were also same as other epos providers. I did some research over epos systems and I found that Epos Direct is offering high quality hardware till systems. I tried for a demo and they have proven to be worth the money. Over the last 3 years I have also come to appreciate the customer service. I am completely satisfied with them.

After buying the epos system, I had few doubts on the initial implementation of the product and setting up the till. My queries were well answered and was extremely happy with the kind of service. Great job guys.

I had a great experience within EPOS Direct company.
Website is easy to use and filled with products businesses needs.
It is easy to order and the customer service is brilliant.
I just called to the company and they arranged everything for me.

This website helped me to grow my business.
I think that nowadays each business should install EPOS solutions.

Epos Direct has an excellent support team. They always try to resolve issues quickly. I am very much satisfied with the support team. They respond immediately and stay connected until the issues are solved.

I have ordered a till system for my newly opened retail store. I had not enough time to wait for till and I requested them to deliver it ASAP. To my surprise they have delivered the next day and installed. By the end of the day the till was ready for business transaction. I got a call from the support team and asked whether the till system is working fine. They have also guided me about how to use the till system. Excellent job has done. Great team work and good customer support

We have two systems on our first site and we are opening up a second one in a couple of weeks. We have already placed our order with EPOS Direct we had no need to look anywhere else as they caters to all our bespoke business requirements.

Our till stopped working on Saturday and I called to EPOS Direct and reported my problem. We were impressed by the way they responded as they consistently helpful and patient. Our problem was resolved immediately during the busy hours.

I am really satisfied with the support from EPOS Direct, they have given outstanding support for years. It was a great customer support experience for me. I felt very comfortable with my business though I was new into it. I would definitely recommend them.

We ordered till system from Epos Direct a few days ago. The technical support we have received was very much satisfied. The support team has good knowledge about the system and is very helpful in setting up the new System. Thank you! Highly recommend Epos Direct!

I am having a small retail store and been using the till for a long time. I have got an
Issue with my printer which has stopped working. I called to the support asking for
Help, they have listen to my problem and asked to follow a few steps over the phone. To my surprise it has worked normally and they have asked me to reboot the system one which I followed the same. Now the printer is back to the normal condition and working fine.

I had a serious issue with my till system and needed to be solved quickly. I called to support for some help, the call was attended and answered in a polite manner. We had a long conversation to be able to find the solution and he eventually did find it and sorted out.
At first I was frustrated but he was patient in answering all of my questions. He was a true example of what and how a customer service people should be. I was really happy the way he sorted out the problem.