EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is **************
Tip for consumers:
I was taken - lost my $$ - never received the item
Products used:
I never received my order
Ordered a chicken coop. After 2 weeks no coop as I made an inquiry. A refund has been issued however since I made my order with the company someone has been trying to make unauthorized drafts on my card. The security team noticed it, my card was locked, no sooner do I unlock it the draft attempts begin again and I have had to replace the card.
So I ordered a treestand. Then realized it was coming from China. My Bad! After waiting a month they said just wait a little bit longer. Finally they said it had been delivered. Not! I wonder if someone else on the ups route got it or if it was a scam.
With help from the bank I got my money back. Ordering on line is a roll of the dice.
Don't order anything from CHINA that's a given.
Gave them money for a saw they never delivered fake tracking numbers fake site this site is as bad as someone burning our flag they should be removed from society forever no joke they take money you have worked hard for that's been taxed five times and just think your hard work belongs to them.I hope they burn in hell if not I hope I find them their that green spot in the middle of chicken $#*!!.why google or anyone let's a non credited site that has so many complaints about it makes me wonder about the creditability of said sites!.
Place a Order with Eric Dress just to find out it's really a Cheap company out in china that's making poor quality production! Sent in a refund request considering I paid 31.94 for expedited shipping, just for them to offer me a $10 refund and to send it as regular shipping. Witch means the day of our engagement pictures will been done came and went before I still received my order! Saw a few jackets I wanted to order, but after reading your critical reviews I'm happy I only tested one item and you guys failed tremendously! Will never order for this site again and if push comes to shove I will take your whole company to court for False advertising.
Tip for consumers:
If your thinking about ordering DONT!!! You will never receive your order and if you do receive it, the date you needed it by will been have came and went! There are a lot more websites that will give you more bang for your bucks than this one! These people are a f***ing Joke.
Products used:
Shoes
I ordered a "real baby" doll for my daughter $114.00 the piece of garbage that took three months to ship might as well been sent from the dollar store! No way to return or contact the company. PayPal refused my dispute. My next step is to see if Visa can get anywhere! So pissed!
Dear Ericdress,
My dress came today.
OH MY GOD it's beautiful!
I'm stunned. I'm over the moon.
Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots!
Thank you for handling my utter anxiety, thank you for shipping so quickly.
Your company answered me everytime. That alone was very reassuring.
This is amazing quality at a perfect price. This dress was worth every single penny!
Your customer service reps are professional under pressure and face very timely responses to questions.
I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone.
Thanks again,
One very happy bride,
April
Products used:
An amazing 20s inspired wedding dress in dark blue.
I ordered a few items from them, which was charged to my cc. Never got the items, called to find out what was the deal and ended up talking to someone who could not understand English, I explained to them I paid and gave them conformation numbers( to no avail). After
Multiple attempts to correct the situation by calling back same thing or no answer at all, don't waste your time or money on these $#*!s, they have zero customer support and I've still yet to be reimbursed!
Buyer Beware!
Bought a men's jacket in December.
It was smaller than expected, but overall was an attractive coat.
I simply wanted to exchange it but as of this writing, 3/22, none of my emails or messages have been responded to.
Will update if they ever get back to me.
It is possible that actually there are online stores that can be trusted and ericdress is one of them. Sitejabber helped me learn a lot about the company obviously with some people that had a few issues with it. But from majority the company is legit and will offer you quality service. I am here to add a positive feedback that I experienced while making some purchases from this store. My dress was delivered in time just as I had hoped so. Thanks to ericdress for the great job in ensuring customers stay happy with the way their services are delivered.
Truly disappointed with the quality of the white blazer that i ordered a few years back... it was smaller and super ill-fitting in every way. It's just unacceptable. Beware of sites like ericdress advertising really fabulous dresses at a much cheaper price... for they are truly low quality. I can't believe ericdress is still in business today.
Products used:
None.
No where near the pic on the website. Ordered 5/6/19 with special delivery and still didn't receive it until 3 Weeks later 5/28/19. You pay for what you get, first time ordering and will be my last. Please note, if you submit a bad review they do not post the on their website only the good reviews
I give this site 0 stars the service is horrible they have taken my money and I have not even Received any of my items in over 2 months. This company should not be allowed to sell retail merchandise excuse me steal Money from on unsuspecting consumers.
They send a garbage item, which I could get for $5.00 which I paid $65.00. It was torn apart inside and they said they can replace it. The order came after 45 days of ordering and paying. These is a SCAM business, stay away from it if you wanted to save your money.
Tip for consumers:
Stay away. this is a SCAM not a legitimate business.
Products used:
Trench coat, which I had to throw away being non usable
Don't buy anything from ericdress, the sweaters I received a month late didn't look like the pictures. The second part of my order has never arrived, but they are on vacation so I seriously doubt I will ever get my refund.
Tip for consumers:
They are in another country and don't seem to care that they took my money without sending the product.
Products used:
None
OMG, Real scam from China. DO not Order from them, you will not get what you see on this pictures. VERY poor quality and way off sizing on the clothes. Cheapest Material. Dress came completely damage and no way I can use this dress or give to anybody. 100% garbage. Customer service the worth. SCAM< SCAM. I will put pic. All over the internet, if they will not give me the refund for this junk. So mad.
Tip for consumers:
Do not order from them, you will not get what you see on the picture.
I just received my item today an it looks nothing like the picture very dissatisfied and will be calling my bank to get my money back. The shipping took a whole month for me to receive this ugly piece of shoe. The items on their website look nothing like the pictures when you receive them, very disappointed.
I got this purse few days ago and it's already ruined. That handle was so poorly manufactured they did ripped out the third day. Is this a fake Michael Kors purse? I emailed support and they told me that they are on holiday from February 13 to February 26. That was my Valentine's Day. Order number *******. Very unhappy an I don't want a fake MK!
Ericdress would like you to THINK that they are legit because they allow the use of paypal; however, they are in the business of waiting until the last minute to provide details of shipping, etc. if you open a dispute. Why do they wait so long? So that shipping info can be provided for something altogether different from what was ordered. You can order a clothing set for $40 and they will send you a $2 USB cord. Once the additional info is provided, they will offer a $5 refund. Really? These people won't quit. I have been in a dispute with them for 2, almost 3, months now and am still waiting for paypal to issue a refund. The jogging suit was ordered. After making a claim, the cord was sent. The items are no where near similar. Do not purchase anything from them
I had been waiting over 20 days to receive my bridesmaid dress and it comes in made all wrong! I will NEVER buy from this company again. I get the dress it's made horrible then they tell me I will not get a return or my money back cause it's to late! $#*! you Ericdress
I was very disappointed with my order of 4 pair of shoes I was sent the wrong size, not the same as the description and shoes looked like they were second hand not even glued properly that it's so on idol and can't be worn. I've sent them so many emails and when they finally got back to me they expect me to pay for postage. However it's their manufacturing mistakes not mine. Very frustrated I've paid over $300 for shoes I can't even wear.
Tip for consumers:
I was very disappointed with my order of 4 pair of shoes I was sent the wrong size, not the same as the description and shoes looked like they were second hand not even glued properly that it's so on idol and can't be worn. I've sent them so many emails and when they finally got back to me they expect me to pay for postage. And they over charged me for a pair of shoes and still haven't refunded me the difference. However it's their manufacturing mistakes not mine. Very frustrated I've paid
My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
These people are horrible. I ordered a wedding dress in ivory and they sent me a bright white dress. Their excuse was that their fabric supplier made a mistake in the color and because the dress was custom made, they will not accept a return nor will they give me a full refund. The purchase was $140.99 for the dress yet they are suggesting a refund of $30. This is completely unacceptable! Do NOT purchase from them. Horrible customer service. They provide no phone number, just an email address and take days on end to reply.
DO NOT ORDER... this company ships of clothes that's the sizes of youth for adults, then your responsible for shipment to get it back, they had the nerve to offer me 14 dollars back from a 70 dollar purchase. How do you feel your suppose to keep someone money? Please people don't be setup to lose your money, it takes over a month to receive your purchase anyway.
Tip for consumers:
Nothing at all
Products used:
Coat
I purchased some shoes today from this site. After reading the reviews, I'm terrified to see how long it takes to get here and if they'll even fit. They charge an arm and a leg for shipping so I don't understand why it would take so long!? I tried getting information from customer service but it seems they don't speak English very well. I don't understand what they were telling me. Ugh I just hope I get the shoes soon and they fit perfectly! We'll see
Hi, Ashley,
Good day. I've checked your order, the processing time id around 7 days and it has been shipped out on 16th by super saving. I think you should get the tracking information in your email box. As this is the international shipping and was shipped by the post office, it will take some time for them to renew the shipping information, you could check it again 3-5 days later. If you still had some other questions, please feel free to let me know at reviews@ericdress.com. Have a nice day.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed our higher manager your order No., please do not worry you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team