• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user mellanyr
Utah
1 review
1 helpful vote
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February 3rd, 2015
Verified purchase

Once I understood their sizing chart, which is a bit different from the western countries chart, I have had a smooth time buying what can fit me. I am a regular buyer because I know what size I am and when I buy they ship it right to my door step well customized. Saved a lot of bucks as well.

Thumbnail of user rafaeld16
Hong Kong
2 reviews
5 helpful votes
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October 31st, 2014
Verified purchase

Love ericdress! If for any reason you have a problem with your purchase, you can return with no questions asked! Also if there was a mistake on their part they will either give you a gift card or send you out a new item. That is great customer service!

Thumbnail of user alishac6
TW
1 review
3 helpful votes
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May 2nd, 2016
Verified purchase

I was iffy at first because everything is so cheap on this website, but after my first order came in I became addicted! Ericdress does not disappoint with their products and they have so many cool things to choose from. This is my go to website for online shopping!

Thumbnail of user sarahm103
Spain
1 review
3 helpful votes
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November 30th, 2014
Verified purchase

My order just arrived now and I would like to write a review. First of all, I would like to say that the wait was not that long. The dresses actually resemble the one on display at the site and are tailored with high approach. The accompanying overcoat I had ordered is warm and woolen as described. Summing up my review, I am very happy to have done business with you.

Thumbnail of user phoebed1
Canada
2 reviews
3 helpful votes
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January 6th, 2015
Verified purchase

Beautiful Dress... exactly how I imagined it. It is so well made! I can't wait to wear it!
I live in Canada and was worried that it would not be shipped in time for me to wear it to the Marine Ball, but it got here in 4 days! Wow! The customer service was amazing! I will tell all of my friends about Ericdress! I look forward to using them again!

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Value
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Quality
Thumbnail of user mirandae2
California
1 review
5 helpful votes
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November 23rd, 2014
Verified purchase

This site is a great place for up-to-date, and on-trend fashion pieces at really nice prices.
Shipping is at a flat rate of $10 and arrived in 2 business days for me.
I do wish the site had more info like model height + measurements as well as the materials of the clothing as it would make me buying more informed and lessens the risk of me buying something I will never wear.
Overall, a great store I'd recommend!

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Value
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Thumbnail of user imeldaa1
France
1 review
0 helpful votes
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February 23rd, 2015
Verified purchase

I am a mother blessed with three daughters. They are all different ages and have different body sizes. Unlike other buyers shopping for many dresses in same size, I bought dresses for the four of us and requested the site to have them as one order. The dresses were delivered promptly. The most touching part this shopping is the fact that they fitted well and none of them had a problem. I am just thankful to Ericdress.

Thumbnail of user kimma
Kenya
6 reviews
34 helpful votes
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May 19th, 2013

I have always been lazy, picking the closest jeans I see at the mall and pretending not to envy ladies in exotic good looking dresses. This has however changed when I chanced upon this site. It suits my shopping behaviour since all i have to do is select a dress and check it out with a click of the mouse and voila! A few days later it is at my door.

Thumbnail of user veraj3
Alaska
1 review
0 helpful votes
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June 15th, 2017

Well, I was a first time shopper with Eric Dress. I had a really bad experience, with another online store. However, Eric Dress sent to me, exactly what I ordered. The items were just as they appeared in the photos! They even enlarge the photos (lower on the clothing items page(s), so that you can see the details. There's a clothing "size helper", for each item, for purchase. They try pretty hard with demonstrating clothing items colors.

Thumbnail of user shanniqueo
Canada
2 reviews
21 helpful votes
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December 30th, 2015

You guys ripped me off. I ordered 2 waist trainers and I only got one after waiting so long. Your service sucks. After waiting so long you took my money and didn't send my order. I'll make sure to tell my friends not to order from you. Never again! The worse part about all this is that you messed up and there is no compensation. The only thing you can do is apologize. That's lame.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Shannique,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Our representative has sent you emails to your right email address, could you please kindly check your mail box and send a reply? Thanks. Your problems would be finally resolved.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user desireep37
Pennsylvania
1 review
4 helpful votes
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July 4th, 2020

First it takes 5 weeks or more to get your stuff. Second, for what they charge for some of there items you dont get what it advertised. I bought a wig that was described as 16 inches, the curls weren't even 8 inches. See the pics it looked terrible, the hair was fuzzy as if it was used. And it cost 65$

Thumbnail of user selilys
New York
1 review
2 helpful votes
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July 15th, 2014

There are a thousand Hamlets in a thousand people's eyes. I do think ericdress can get a five star. I've bought clothes three times on ericdress, including the birthday gift for my daughter.It is enough to prove that i believe in this site. And i want to give my sincere thanks to the customer service. Thank you.

Thumbnail of user araulak
Lithuania
1 review
0 helpful votes
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May 5th, 2015
Verified purchase

From our designer to the quality of the final product. He did a great job with helping me turn my idea into a sketch on paper which translated into a CAD drawing that was even better than I could have imagined it. The final product was unbelievable. I still can't believe how great the dress turned out.

Thumbnail of user supanis
Florida
1 review
3 helpful votes
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February 11th, 2015

This is my first time ordering from them weeks ago, I should have got my item by now, wondering what is going on. I am unable to call China for customer service for help, any idea anyone, I need help, thank you.

Service
Shipping
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Supani,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed your questions to our higher manager, you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.

Best regards,
Ericdress Team

Thumbnail of user rachelb45
New York
1 review
0 helpful votes
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March 25th, 2015
Verified purchase

A friend recommended me to visit this site and guess what? I discovered these sexy stilettos. They come in different colors of your choice and have a variety of designs; just sign in to the site and make a choice don’t forget to give your size. I was amazed at how fast my shoes were delivered! They fit comfortably and there are no complications in the ordering process. They offer great services at a fast and cheaper rate. I love this site.

Thumbnail of user belindab12
Arizona
2 reviews
4 helpful votes
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January 8th, 2015

My dress was very well made, the material is chic even the lining. I am a 5'2" since I used standard size so the dress was too long for me I had to have it shortened, but that was not a big deal. I will shop at this website again and would recommend it.

Service
Value
Shipping
Quality
Thumbnail of user tiarak
Switzerland
1 review
3 helpful votes
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March 23rd, 2014

I ordered my wedding dress from them. Eric dresses of course and the dress came dirty like they trampled on it or swept the floor with it.
No 2: the left side was longer than the right side. I had to take the same dress to a dressmaker to remake half of the dress again. And after to the dry cleaners. Seriously if this website isn't real just stop taking people's money because I work for it and being deceived isn't a good thing..

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hi friend,

Could you please send me your order number? As for the dress problem, we have the service manager who will help you with that.

And you may send the email to our customer service department for any kinds of problems, we will reply the email within 2 days: service@ericdress.com

Thank you for your feedback.
Ericdress

Thumbnail of user treasurek1
Arizona
1 review
4 helpful votes
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August 17th, 2020

They gave me a wedding dress that looked nothing like it's advertised picture with a blue stain on it! They refuse to reply to my numerous complaints. Then I discovered in looking into this further that they have additionally charged me for items I never ordered. I feel deceived on numerous levels. This is a horrific company. Stay away!

Thumbnail of user steaerloc
Netherlands
1 review
20 helpful votes
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October 30th, 2013

The costume is amazing. I don't usually go to Halloween parties, but this year I was invited to 3 that I wanted to attend and I didn't want to be the only person not wearing a costume. I wanted something that was comfortable, classy, and that I could wear again in the future and this choice met those requirements perfectly. It was delivered quickly, is well made and true to size, fun to wear, and I receive lots of compliments every time I put it on. I switched out the cloth belt that came with the costume for a wide leather belt because the cloth one folds over on itself when you sit down. But it still rates 4 stars as far as I'm concerned!

Thumbnail of user mariap48
Australia
1 review
0 helpful votes
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December 11th, 2014

They are useless. I purchased 8 items - all the same size, only 2 fit - I'm an extra large but 6 of the items fitted my sister in law who is a size 6/8 (Aussie sizes) 4/6 (US) come on guys 6/8 or 4/6 how frigging thin are Chinese women!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user audrao9
Tennessee
1 review
0 helpful votes
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April 8th, 2022

I ordered an outfit in Jan, in February I asked EricDress to cancel the order due wait time and since the website said it had not yet been processed. It is now April and still no out or refund. Awful customer service and refund policy.

Thumbnail of user jeanettej71
Maryland
1 review
0 helpful votes
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March 17th, 2021

This company seems to not be a legitimate company. In fact, it makes me wonder about the "positive reviews" I read before I purchased. Please be warned about this site! I cannot express this enough. My "one star" rating us giving them too much credit.

Tip for consumers:
I sincerely do not believe this company is a legitimate company

Products used:
I did not ever receive my order

Service
Shipping
Thumbnail of user mamier1
2 reviews
2 helpful votes
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December 11th, 2014
Verified purchase

If there was a way to give 6 stars I would. The sixth star for the shipping that was done at a lightning speed. I thought standard shipping takes long but once I had received a tracking number through a mail, it took three days for the dress to come against my expectation to get it in 7 days or more. The dress looks great as well. Thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user jazzs1
Germany
1 review
0 helpful votes
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April 28th, 2015
Verified purchase

A very upscale well made piece of dress and a natural looking wig. I chose this because of how it looked with the model and I was never disappointed coz I now look like one. It fits perfect! I would order from Ericdress again. Jazz

Thumbnail of user jimmys45
1 review
22 helpful votes
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August 27th, 2013

Great site. I bought a dress for my anniversary from their fashion collection-2013 and it gives me perfect fitting. Made with care and love. I got lots of positive comments and I refer this site to every one.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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