• EricDress

EricDress

Write a Review

Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
See all photos
How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user jeanettej71
Maryland
1 review
0 helpful votes
  • Send Message
March 17th, 2021

This company seems to not be a legitimate company. In fact, it makes me wonder about the "positive reviews" I read before I purchased. Please be warned about this site! I cannot express this enough. My "one star" rating us giving them too much credit.

Tip for consumers:
I sincerely do not believe this company is a legitimate company

Products used:
I did not ever receive my order

Service
Shipping
Thumbnail of user jazzs1
Germany
1 review
0 helpful votes
  • Send Message
April 28th, 2015
Verified purchase

A very upscale well made piece of dress and a natural looking wig. I chose this because of how it looked with the model and I was never disappointed coz I now look like one. It fits perfect! I would order from Ericdress again. Jazz

Thumbnail of user rohimak1
GB
2 reviews
20 helpful votes
  • Send Message
December 29th, 2015

The products that are pictured are nothing like the garments you will receive!
Absolutely RUBBISH AND CHEAP quality!
The sizes are all wrong. Nothing near to the sizing guide they use. I'm a size 10 so a medium should have fit me. I purchased XL just in case and it JUST Fits!
Customer service is VERY POOR! They can't even respond to an email properly as language must be a barrier.
Ask them a question and they would reply with automated messages disregarding your question!
Also delivery takes forever and don't be surprised to have the courier at the door asking for TAX n VAT payment. Delivery cost do not cover that. I paid £20 delivery and than on top was charged another £30 at the door for TAX and customs!
Such waste of money!
DO NOT BUY!
Also none of their online reviews are real on their site.
I wrote my review and funnily enough that was not posted regardless of the fact they asked for one! They post what suits them. No honesty!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Rohima,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. We've got yout email and our representative will reply you soon, please kindly pay attention to your mail box and send a reply. Thanks.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user dorettem
Florida
1 review
3 helpful votes
  • Send Message
July 5th, 2019

Delivery time is not what they said it will be, after paying a high price for shipping.
The company would do so much better if they do more for the customers when there is
An issue with an order also have a faster and lower cost shipping fees.

Thumbnail of user lawranceg
GB
2 reviews
1 helpful vote
  • Send Message
January 12th, 2016
Verified purchase

Fits beautifully! Mine is pink just same as the picture, color is true to photo (at least on my monitor). The lace applique is exquisite. I am 5'7" and even with heels the skirt is a bit long but that is easily altered. So happy with my purchase!

Thumbnail of user deirdrec2
Austria
1 review
0 helpful votes
  • Send Message
November 14th, 2014
Verified purchase

I love the items on this site, pricing could be better at times, and the refund process is slow as a sloth. ericdress.com could be the best seller discount site but these issue rated a Me H!, but the selections got them to the four star mark. Those shopping with ericdress needs to write to them with every order, and demand better service for the prices charged. Automate the return process and give me my refund faster (as I have more shopping to do). Other than that I like what ericdress.com offers and I use the web site as a reference point when shopping.

Thumbnail of user agnesk5
Maryland
1 review
6 helpful votes
  • Send Message
November 16th, 2015

Please do not waste your money on these dresses and website. Please buy it from the US, so you can return if you have to. I bought a dress for over $130.00, and I cannot wear it. As I write, it is on my closet floor. The fitting is poor and customer service is poor. There was back and forth emails but it seems they did not know what they were taking about. I bought a dress that is more than two sizes over but it did not fit me.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user angelw15
Maryland
1 review
0 helpful votes
  • Send Message
June 5th, 2015

I ordered a hunter green high waste long dress, really pretty and fits me perfectly! The size dimensions are way off so you have to order a couple sizes up from your normal U.S. size. I originally ordered a medium which would have been my size in the US but I had to return and exchange for an XL. The return process was lengthy but worth the wait. I love the dress but which they would have put a longer inside liner so it won't be so see through.

Thumbnail of user emeteagbone
Texas
1 review
5 helpful votes
  • Send Message
November 7th, 2019

Please do not buy wedding dress from eric company. Their dress is fake and below standard. They do not refund or exchange items. They will Claim to give you discount but it will not come. Their biggest enablers is paypal because they continue to allow them to collect money from your account

Thumbnail of user uzillae
Florida
1 review
0 helpful votes
  • Send Message
February 3rd, 2015
Verified purchase

This was my third order of an office dress and as usual there was no reason or excuse not to deliver. They came in time, runs a little short but fits well and the few missing centimeters can never be noticed. I will order again

Thumbnail of user dianaa16
Canada
3 reviews
13 helpful votes
  • Send Message
January 4th, 2015

My experience with Erikdress.com is terrible. Their stuff has very poor quality, E-mails are being ignored and return is practically impossible.
It is just waste of money.
I would never recommend this website to anybody.
D. A.

Thumbnail of user beryla3
Utah
1 review
1 helpful vote
  • Send Message
November 17th, 2014

I cannot recommend another company more. Ericdress has the best customer service ever. It's late and you wanted that color/size but it suddenly went out of stock? Try their online chat (they're up until 1amish I...

Service
Value
Shipping
Returns
Quality
Thumbnail of user lyricn
Montana
1 review
1 helpful vote
  • Send Message
March 24th, 2014

I ordered a dress close to 3 weeks before prom. I paid for expedited shipping as well. Lets say, according to the tracking information, my dress still hasn't been shipped and its been 15 days. I've tried contacting them in several ways from live chat, where they told me they were too busy, to direct messages, to emails, to phone calls to no avail. My $178 was taken from my account, and this has absolutely been an anxiety filled frustrating experience. Its all too late now. So unfortunately awful. I will be raising hell here soon if nothing is done. What a joke of customer service. WILL NEVER recommend this site, and it should be brought DOWN! I AM going to the BBB very soon.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hi dear friend,

Could you please let me know your order number? I will check that for you.As for our factory are making more dresses than before, so it takes times to tailor.We have hire more service stuff, so I believe your problem would be solved soon.

So sorry about the problem you have had and the frustrating we brings you.
Help receive your order number, and solve your problem soon.

You may write to me here: info@ericdress.com
Thank you so much for your feedback.
Ericdress

Thumbnail of user julien212
GB
1 review
5 helpful votes
  • Send Message
March 21st, 2015

Placed my order 9th February it is 17th March nothing received, various emails sent last week and received tracking email which does not work! Ordered t-shirts hoping they get here by the summer! Cant comment on garments because I haven't got them yet - only order if you have no deadline for delivery. Its now over 5 weeks since order placed. Customer service poor

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.The reason why you didn't get your package very soon is that the shippment is slower and any way, you will get your items in the end. Please be patient and I've informed your questions to our higher manager. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a good day.
Ericdress Team

Thumbnail of user kqf
New Jersey
1 review
8 helpful votes
  • Send Message
December 31st, 2014

Where do I start? Well, you are ordering from China and the items come via boat, so expect a several month delay. The clothes don't fit western bodies. The items I received were at least 3 and possibly 4 sizes smaller than their lables. Their descriptions suck (just read the one for coats - doesn't talk about lining, fill or anything else important to buying a coat). This is what I got from customer service when I asked for instructions to return an item, "I am sorry to hear that the cloth you ordered does not fit you well. You can return it back, but the shipping cost is very expensive.It will be a big lost for you.We suggest you give it to your relatives or friend as a gift or resell it locally at a good price." STAY AWAY!

Tip for consumers:
Don't order!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user lilyc15
Kenya
1 review
1 helpful vote
  • Send Message
October 29th, 2014

ericdress.com site is awesome, not only can you order with ease, but the variety of dresses they have will blow you away. It's a beautiful site with so many dresses to choose from. I ordered my dress for Christina's wedding. I can't wait to see it. The descriptions are awesome and the chat section is very helpful if you have a question about the size or length of the dress. They have a quick response for you. Check it out.

Thumbnail of user teresad36
Canada
1 review
0 helpful votes
  • Send Message
June 20th, 2017

Overall Ericdress has been good quality merchandise that is reasonably priced. Shipping was reliable and takes about a month to reach Canada. It can be abit high. I love the selection and styles though.

Thumbnail of user irenek18
GB
1 review
0 helpful votes
  • Send Message
February 28th, 2016
Verified purchase

Actually came across EricDress by accident which shows some accidents can be good. I have bought a few quirky items, I not only love them, no-one has the same and people believe them to be designer wear. I don't lie, just I smile Why Not!
From order to delivery the experience is smooth, the reason I come back. I have bought items that I am sure would be double where I live.
Thank you EricDress for making me feel good about myself. That's priceless
The email came in saying can you write about your experience with EricDress, normally I would have gone to 'Delete' but when the experience has been good why not SHARE IT! Just wish the did baby clothes as well. Lol

Thumbnail of user francieg
Canada
1 review
1 helpful vote
  • Send Message
June 19th, 2016
Verified purchase

STUNNING is all I can say... and pretty much anyone who has seen the dress says as well. Beautifully crafted, with durable lining and boning in the waist. Such AMAZING quality. I have ordered from many other sites but this one is definitely the best! Sizing and fit exact to measurements given. Timing for shipping pretty decent. Took 6 weeks total.
Thank you so much! :)

Thumbnail of user genevievec3
California
1 review
9 helpful votes
  • Send Message
November 24th, 2014
Verified purchase

I'd like to share my experience here. I bought a jacket from Ericdress and finally I got it. Luckily, being a locally-based means once the order is actually dispatched, it shouldn't take very long to arrive (standard post). So far, I've not had any major issues with previous orders / service from ericdress, so I'd probably shop there again, but only if I cannot find what I'm looking for elsewhere first!

Service
Value
Shipping
Returns
Quality
Thumbnail of user florencew8
Canada
2 reviews
0 helpful votes
  • Send Message
January 30th, 2015
Verified purchase

Anyone can tell from my office wear who I am. I have very few dresses bought locally. Most of my outwears are from this site. It is because buying the same dresses here would cost more bucks. Thanks for availing them at a low price.

Thumbnail of user penelopef1
KR
1 review
4 helpful votes
  • Send Message
November 26th, 2014
Verified purchase

Purchased a handbag from the website as I had already seen it in store.
Seamless process of browsing products, checkout and payment.

Product was delivered within timeframe. Their point of difference compared to other online stores is the presenmtation of their products upon customer receipt, which makes everything perfect.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelles1323
Alabama
1 review
2 helpful votes
  • Send Message
July 5th, 2020

This company is not truthful in their product. I ordered 2 items from them 3 months ago I only received 1 of the items and it was garbage. I never received a refund and every good review on their website is not true. I believe the company has posted those reviews to get customers, please beware. This is what I received from them
We are deeply sorry to tell you that your order(s) ************** & *******
Has(have) been delayed due to we experienced an unusually huge
Number of orders, our factory is speeding up to process, we will try
Our best to ship out your order(s) within 7 working days, we sincevrely
Apologize again for any inconvenience we have caused to you.
If you couldn't wait any more or you have any question about refund,

Products used:
Garbage

Service
Value
Shipping
Returns
Quality
Thumbnail of user chymaep
India
1 review
0 helpful votes
  • Send Message
May 5th, 2015
Verified purchase

Awesome custom design experience. Looking at my dress, it shows the designer is quite talented and gifted. For an upcoming event at work, I ordered another dress last week. Can't wait to get my second order. You might ask why another order? The experience I came in contact with as far as my first order is concerned is worth using the site again.

Thumbnail of user hostert
Bangladesh
1 review
3 helpful votes
  • Send Message
September 11th, 2018

I have attempted such a large number of sites and applications for shopping however Ericdress was outstanding amongst other encounters I have ever had. A great many items. High caliber and popular looking. Furthermore, in great costs. Truly suggested. I have requested a few things for me and my family and I will arrange to an ever increasing extent. Much obliged to you.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

How do I know I can trust these reviews about EricDress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about EricDress?