EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
I have attempted such a large number of sites and applications for shopping however Ericdress was outstanding amongst other encounters I have ever had. A great many items. High caliber and popular looking. Furthermore, in great costs. Truly suggested. I have requested a few things for me and my family and I will arrange to an ever increasing extent. Much obliged to you.
Awesome custom design experience. Looking at my dress, it shows the designer is quite talented and gifted. For an upcoming event at work, I ordered another dress last week. Can't wait to get my second order. You might ask why another order? The experience I came in contact with as far as my first order is concerned is worth using the site again.
Pls pls do not do busness with this company get my order, 3 sizes smaller feather were falling without wearing it I did send picture they have been given me the running around for 4 months now, the dress was return and I am receiving the same email with another representative name
Tip for consumers:
not a company you can trust
Thank goodness my bank refused to fund this. I have ordered from similar sites before but did not realize ED too was based in China! I tried to order an MK bag, which looked legit but after reading the reviews here it was likely a cheap knock-off. Last time I ordered from a similar company the order did not get here for 6 weeks- it has been 10 weeks and still haven't rec full order; the "medium" dress was a 10 year old's shirt! Stuck with American companies, like Zulily. They are more expensive for good reason. All of the positive reviews are shills. Stay Away!
My dear friend:
I'm afriad you haven't bought something from our website. We are a company based on China.
But we have a lot of customers overseas. They write good reviews for good quality and service of
Our company. These are all real.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress
I wish to appreicate sitejabber.com for giving us an opportunity to share our views about various stores online, having said that, i would like to tell everyone that ericdress.com is my number one dress shop and i have bought from here since 2012 and so far so good. Excellent services with satisfactory delivery time is all you will get.
I recently ordered a pair of boots. The order keeps saying it's in process but I've been waiting for over a week and I get nothing. Does anyone know if this is a fake page or will I recieve my package soon?
Dear customer,
Thanks for your trust to ericdress! Don't worry about your order.As for we are far away from you, and the item has its own size, so it takes time to make it and ship to you.
Don't worry.If you really worry about that, you could write to our service: service@ericdress.com
And you just need to leave your order number ad your problem, our colleague will give you reply soon.
Hope everything will be fine.
And if you received our goods, and you are satisfied with our work, could you please make the reviews to 4 or 5 stars. Of course we will be keep working to make the site better.
Ericdress
No complaints about the dress, true to size and fantastic value for money. Only complaint I do have is that all delivery charges aren't made clear until you're at the check out and it took over a month to get here which also isn't made clear until after the order was placed so bear that in mind when ordering.
I don't know why everybody is claiming this is a scam. The time it took my hoodie to be delivered was about three weeks, as to be expected. I love it! It's nice and made of fleece on the inside. I'm definitely buying from this site more often! Cute clothes, great price, and good quality. Not bad for a company based in China.
I was so hesitant to order online, especially for such a great price, but this dress surpassed my expectations, looks exactly like the picture, great quality, exactly as described, and fits perfectly. I ordered it in Ivory, as my reception dress for my wedding, and will return to Ericdress for my bridesmaid dresses. The dress also came almost 3 weeks sooner than expected. So Happy!
"Big success!
Thanks EricDress for the gorgeous dress, it was a big success at last nights wedding Gala.
I also bought the clutch and the wrap in the same color (lavender) the dress was truly amazing!
I'm searching the site at the moment to purchase one or two cocktail dresses which I need in a month or 2.
Again, EricDress, thank you so much!
"
In all honesty, this was my first time ordering. I had watched a few videos on YouTube as I was skeptical that ericdress provided the same level of quality as in the photos of items displayed on the site; that's until my order came though. I was actually like a kid at Christmas because the quality of the items were better than expected and I was screaming around the house in awe. The clothing texture was not cheap-looking or transparent. My shoes are high quality. My accessories look amazing and just as reflected in the site images. Delivery was prompt and I never once had to reach out to ericdress about my order or its delivery. I am pleased with my experience and I believe that ericdress will be around for many years to come, if they keep their prices affordable and the quality of their products at its current standard or greater. I found my Tribe!
The ericdress.com is very interesting website for buying a wide range of products at very low prices and quality with it is quick service and easily safe and secure payment .the dress is so beautiful. you can order a custom size dress. The dress fits perfectly.The shipping method is good, there is tracking number for the orders ,fast delivery.Thank you Eric dress! I definitely recommend people to shop from Eric dress.
I am currently dealing with a claim with ericdress! I ordered tow shoes on February 23,2014 and mid March I never received them so I contacted paypal. After a little over two weeks I received one of the shoes. When the shoe can it was poor quality and to big. I contacted pay pal again and let them know only one pair came. I also let them know the shoe was not what I ordered. Ericdress offer me a partial refund of $30 after I paid $167.65. What a smack in the face. I didn't not accept that offer and look forward to pay pal getting to the bottom of this poor service. This website is a fraud and will try to take your money! DO NOT ORDER FROM THEM! You will regret it later. Stay away and warn your friends and family!
Hi dear friend,
Could you please give me your order number so that I could check that for you.And if possible please let me know your contact info as that I could let our service manager to call you for solution.
I believe if the size & the shoes are not correct we could make the refund. That's ok for us. Just send the order number to us with your problem.
Thank you so much for your feedback.
Here you may write all info to us: service@ericdress.com or info@ericdress.com
Thank you again.
Ericdress team
Custom measurement dress that fit me perfectly. Customer service was splendid and they addressed my concerns promptly and The reviews of the dress were accurate and I am definitely buying my next formal gown from this site. Shipping time was prompt.
I ordered a large mens jacket, and was sent a jacket that wouldn't fit a 10 year old girl. Their refund policy online says that you need to ship the product back, but insists that you call or email to get the return address. If that doesn't set off alarm bells in your head, it should.
I'm on my 5th round of emails with customer service and they refuse to give me the return address. But they have 1) told me I should have measured my body first because their clothes are designed for "Asian sizes" 2) asked me several times why I wanted to return even though I was very clear in my first email 3) offered an $8 credit if I keep the $100 adult garment that wouldn't fit a child and 4) continually refused to give the return mailing address.
I am not hopeful that this will be resolved. I will be opening a dispute with PayPal, which is my last line of defense against this company.
Ordered for close than 200$ for my wife. They shipped the order in three different package, the biggest one, containing more than half of the order, had a mistake in the address so the post returned it back to Ericdress. I contacted Ericdress but their stupid automatic email answers was always asking the same: what is the order's number. To which I answered with lot of explanation and even printscreen of the notification, at least 5 times. I called them, very hard to talk to someone knowing what he is doing but still nothing to do. Then, no answers, no following. I had to ask again, tried to call, they were rude and treating me as if I am stupid... Then completely stopped to answer me, when calling after I said my name and order number they just closed the line. Very upset with Ericdress. Will never do business with them again.
Tip for consumers:
Don't use this site! This is my tip.
Dear Patrick,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
My shoes arrived quickly and appropriately packed (wrapped in a protective bag, a waterproof bag and kept safe in a cardboard box). The shoes are exactly as pictured - good quality and well put together. My tip: Make sure you measure your feet carefully when ordering - i had to reorder in the next size up as the first ones were much too tight even though I thought I'd measured properly. At $45 it wasn't too bad to reorder though. Very happy with the comfort and appearance of these shoes for my wedding day!
I ordered a stunning pair of shoes in February - Credit Card as charged on day of purchases.
Still waiting for what was meant to be my WEDDING shoes to delivered TWO months later! After waiting patiently for a month I enquired about when I might receive my order only to be told that it had not passed a quality inspection and had to be remade, no problems - at least they didn't send out a defective product. They advised they shoes would be dispatched within the next 5-7 days... 10 days later I enquired again, I will receive them in 5-7 days... TWO and a half months later and I have given up and have requested a number of times for my purchase to be refunded as they have not been able to deliver the goods only to be told "your goods have been shipped and you will receive them in"... you guessed it 5-7 days! That was two weeks ago and still no shoes!
Tip for consumers:
Please avoid the frustration and do not order from this site
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representatives have contacted you for your order information and please pay attention to your mail box. I believe that you will get your items soon.If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a good day.
Best regards,
Ericdress Team
Women's U Neck Long Sleeve hoodie. I bought this for my daughter as a Christmas present, she loves it! It's just her style, layered look, right on trend. The bigger hood means it doesn't flatten the hair style, instead, surrounds and accents it. Nice piece for a good price.
I bought a dress and jacket fromhere on Friday and they arrived safely today. I like browsing their site for clothes and the sale section is just wonderful - so many bargains to be had!
Shipping was express and free for my order as it was more than $50. The quality of the clothes isn't too bad, especially if you pay sale price though full price is quite cheap anyway.
I've purchased a woman's shirt and a beautiful handbag. Received it within 3 days and the products are excellent quality. The stuff online are very friendly and excellent. They always help me to choose other styles when I was difficult to make one decision of which to buy. Excellent shop!
I was getting ready for wedding of my best friend for days. I was seeking for something special and unique. I should have been maid of honor so I really need it just like that. Suddenly, I found amazing Online Dress Store called Ericdress. There you can find everything what all woman needs, especially dresses for every occasions. I was amazed how beautiful they were for me. Hardly, I chose one of them, to wear that day and I didn't regret it. Dress was as beautiful as on the picture store and what is important it is delivered on time. I found it really impressive. You should try one time for shopping and I am sure you will make shopping again and again from this site, just like me.
I recently bought two very nice coats from Ericdress. I love the coats becuse they are made of very fine quality. However, I would like to return the coats because I just found out that according to their size chart, size X-large will fit my nine year old. Please review my order and get back with me. I am still awaiting on a reply as to how to return the items for exchange. Order# *******. Thank you!
Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. And my workmate has emailed you. Could you please check your mail box and send your reply? I believe that your question will be finally resolved. Anyway, we will try our best to improve our service. Any questions, please feel free to contact us at:service@ericdress.com or reviews@ericdress.com.
Have a nice day!
Best regards,
Ericdress Team
I bought some items and it was not the same posted online. Return the items and still didn't get the refund, this company is a scam and buyer beware. Also, had to send the merchandise to CHINA. Pay a huge fee and they basically make it impossible for return. Customer service is a joke and this site is a joke. You definitely don't want to buy anything from this site. I'm not sure why this company is still operating with dishonest business practice.
Dear Linda,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
I have checked your order and you've got some of your items. Due to the shipping method, you got your items late. We sincerely applogized for this. Anyway, we will try our best to improve opur service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
WARNING! Ericdress is a scam site out of the People's Republic of China. You may receive something but it won't be new and there is no one to resolve issues if you have them. We purchased a prom dress and it come with spots all over the chiffon. Definitely a used product. Their answer; wash them out, we give you $5.00 refund on a $100 purchase! After 2 emails it goes on auto-reply. You will not get your money back for an unwearable dress! WARNING! - The website is a scam! They do not have any business ethics and take no responsibility for their defective products.
Dear friend,
Very glad to receive your feedback to us.
We are a goog company in the world. And our products have the high quality and the dresses are all new and gorgeous. If your dress size is not between US size 2 to 26, we will customize your dress as your orders. Could you give us dress picture with spots and your order number? We will check information and send email to you. Also we do not reply information automatically but manually. If you have any problems, please send email to service@ericdress.com or info@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Hi friend,
Could you please send me your order number? As for the dress problem, we have the service manager who will help you with that.
And you may send the email to our customer service department for any kinds of problems, we will reply the email within 2 days: service@ericdress.com
Thank you for your feedback.
Ericdress