• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user londam
Hong Kong
1 review
28 helpful votes
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February 10th, 2014

This dress caught my eye when I was in search of a homecoming dress. I was lost with the sizing because of reviews. I emailed a company that also sold the dress and asked them for a size chart. They were very helpful and responded quickly. I ordered a Large with the measurements 39.5", 33", 38". It fit perfectly. The dress itself zips up hard, I needed help zipping it. Overall, the dress was completely worth my money and I was amazed at the way I looked.

Thumbnail of user lindad62
California
1 review
4 helpful votes
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March 29th, 2015

I bought some items and it was not the same posted online. Return the items and still didn't get the refund, this company is a scam and buyer beware. Also, had to send the merchandise to CHINA. Pay a huge fee and they basically make it impossible for return. Customer service is a joke and this site is a joke. You definitely don't want to buy anything from this site. I'm not sure why this company is still operating with dishonest business practice.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Linda,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
I have checked your order and you've got some of your items. Due to the shipping method, you got your items late. We sincerely applogized for this. Anyway, we will try our best to improve opur service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user chac11
California
1 review
2 helpful votes
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February 19th, 2021

If I could give negative stars I would. The pictures posted on their website is totally different from what you will receive. Also, and when you return it, the will not reimburse the you the shipping costs, they will only reimburse you for what the item costs. So, in the end, you'll still end up spending your hard earned money and nothing to show for it...

Tip for consumers:
stay away from this website

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Thumbnail of user mayam9
KR
2 reviews
0 helpful votes
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February 6th, 2016
Verified purchase

I loved the dress so much it fits me except for some problems at the breast size but it's okay and that's a pic of me at my prom, I felt like a princess and it was an extremely beautiful night, thank you :)

Thumbnail of user saraiz
Philippines
1 review
0 helpful votes
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April 16th, 2015

I am extremely happy to have bought my dress from ericdress. It did not even take long for them to deliver it to me. The customer care services were very straight to the point and I really felt like I could trust this store.

Thumbnail of user cherrylo
Australia
1 review
5 helpful votes
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January 12th, 2016

My order was shipped on 11.12.2015, it is now 10. 1. 2015 and it still hasn't arrived. This is the first and last time I will be ordering with Ericdress. If this isn't resolved in the next few days I will contact PayPal resolution.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Cherryl,
Thannks for your feedback here and we are so sorry for this happened on you. Our representative has emailed you regarding to your order status. Could you please kindly check your registered email box and send a reply? Thanks a lot. Please don't worry about your order and your questions would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user lilianc3
Florida
1 review
2 helpful votes
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September 24th, 2014

Although it took a while to receive this dress, it was surely worthwhile waiting for it. The picture didn’t lie, it is as beautiful as shown. I had some doubt about the size, because we have European sizes, but all went well and I’m very happy. This dress is meant to surprise my husband on our wedding night when he will celebrate his 40th birthday, I hope he likes the surprise.

Tip for consumers:
Recommend ericdress to you all.

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Thumbnail of user heddaw1
GB
2 reviews
2 helpful votes
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December 11th, 2014
Verified purchase

My overcoat looked more quality than it is at the site. It came designed in a pretty soft textile. A good number of people complemented and desired to be acquainted with where I got my overcoat. It is much better than most coats I have ever owned

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Thumbnail of user dorothyb12
California
1 review
1 helpful vote
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November 18th, 2014
Verified purchase

I was wondering to see if I can prepare one gift for my niece as it will be her birthday next month. Then I start to search the internet. Suddenly, I saw Ericdress and was astonished. Wow, that dress is very beautiful.So I placed ordered and the sevrice center is excellent. They also give me some discount... That's wonderful!

Thumbnail of user kenanh19
BA
2 reviews
2 helpful votes
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July 30th, 2016

Very pretty top. The size was accurate. It is well made and fits nicely. I'm 5'2" (1.58 m) tall and it is quite long on me reaching to half way down my thigh.
The fabric has a nice drape and the navy blue colour is very flattering.

Thumbnail of user esondej
California
1 review
0 helpful votes
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February 23rd, 2015
Verified purchase

I think this was the best price I could ever find online for stiletto boots. When they delivered I was very happy and ever since Ericdress have turned into my favorite shopping site. I love their high quality items which are very affordable. I recommend the site and I will definitely buy from them again.

Thumbnail of user tylerl162
Massachusetts
1 review
1 helpful vote
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March 21st, 2021

Place is a scam. I bought a coat from their website that took 21 days to deliver even though I paid extra for express shipping. It should have been delivered in 9 business days. They sent me the wing size and wanted me to pay for shipping to send it back. I then paid and asked for the right size to be sent expedited shipping since that's what I paid for and they agreed. After 9 business days it still didn't arrive and they now said they need another 21 days to get it to me. At this point I don't want it. I ordered it in January and it's now March. By the time it gets here it will be warm and I won't need it.

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Thumbnail of user leed24
California
1 review
7 helpful votes
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November 25th, 2014
Verified purchase

This is another store when the physical shop isn't always that easy to get into. Online store means you get access to the Ericdress you know and love. I have already got my new dress and it seems that everything is fine. I would shop again at this site, next sale/ promotion they have I plan to l purchase more items here..

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Thumbnail of user teresah17
California
1 review
4 helpful votes
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November 24th, 2014
Verified purchase

I have ordered a new jacket for myself from Ericdress. After ordering, I received the shipping confirmation the next day. 5 days later it landed on my doorstep. The parcel was quite big and i was pleased to have received my order within one weeks. Packaging was not impressive but it did the job.
Overall a smooth transaction and a happy customer!

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Value
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Thumbnail of user boomboomw
Maryland
1 review
25 helpful votes
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May 22nd, 2021
Verified purchase

Paid $31 for expedited shipping. Needed shoes for special occassion. After a week my order was still waiting to be shippped. My event came and went - no shoes. I decided to cancel order. Each time ericdress would offer discounts from 10% to $20 begging that I keep waiting in response to my multiple requests. It had to curse them out before I finally got my refund - nearly a month later. Ridiculous. NEVER AGAIN!

Tip for consumers:
Do not order from this site!!!!

Products used:
Nothing

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Thumbnail of user brittanyem
Virginia
1 review
0 helpful votes
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February 6th, 2021

This company has terrible customer service. Stay away! It took almost a month for my products to arrive. When I received them, they looked nothing like the images advertised. I returned them but never received a refund or a replacement item. I was very patient and polite with this company, but they refused to return my emails or answer my phone calls.

Tip for consumers:
purchase somewhere else

Products used:
wigs

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Thumbnail of user juliuse7
Netherlands
1 review
0 helpful votes
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August 8th, 2015
Verified purchase

Ericdress had a great size and quality to offer. We have ordered Polo's for our staff from other manufacturers before and the quality always seemed to lack when you got a great deal. I was a bit skeptical with how well these would turn out due to their pricing but when I received the polo's for our staff I was thrilled with the way they felt. As a 6' 4" 290 pound man, I'm always weary as to how things will fit, but I had 0 problems with the fit and cut of my shirt. I will definitely be ordering more merchandise for my staff!

Thumbnail of user richardl76
GB
1 review
19 helpful votes
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August 30th, 2015

I bought the Ericdress Lace Hollow Plus Size Sheath Dress number *******. It looks beautiful on the website but when I eventually received it (China) I could not believe what I saw. The patterns looked like they were cut by a child with scissors. The neckline was still in the manufacturing process, in other words not done at all. The seams were all over the place.
To end it all EricDress REFUSE to give a full refund and their excuse is that it costs them money. They tell me that the postal charges are the customers responsibility. This is against Distance Selling Regulations in the UK! Don't touch this company!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box.
Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user zuzanab
Hungary
2 reviews
46 helpful votes
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April 1st, 2016

I ordered the item February 4,2016. Since than 9 emails there and back. Today is March 29,2016 and no item no money! If somebody writes a positive review they are lies. Do not order from this company, they take your money God know who has them. Just a 1000 people order for $100 it is in their packet a $100,000 yes hundredthousand dollars.
I believe it is a fake scam.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Zuzana,
So sorry to hear that you had some problems about your order. And we've got your email and our representative is ready to reply you, please kindly pay attention to your registered email box and send a reply. Thanks. Please don't worry and your problems would be resolved soon. If you have any questions, please feel free to let us know at reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user sylviaf6
Texas
2 reviews
3 helpful votes
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January 8th, 2015
Verified purchase

A beautifully well made. Properly lined dress. I was too nervous as 1st time customer to try custom made. Usually difficult to return customised produce.

However I will definitely use Ericdress again and try the customised sizing.

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Thumbnail of user caten
Kenya
1 review
0 helpful votes
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December 24th, 2014

Just wanted to let you know we received the dress this morning and could not be any happier! The dress is gorgeous and fits perfectly! You made my daughter very happy and I really thank you very much! Your customer service is wonderful and really bent over backwards to assist us in getting this, for her, a perfect dress! We really appreciate the extra concern and extra effort made to get this dress to us in time for her event tonight! Again thank you for a beautiful dress and for your fabulous, speedy response! Next time, we will continue to contact your store first for our dressy occasion needs. You just don't get that kind of customer service too often these days so when we did, it was a beautiful thing! Thanks again! "

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Thumbnail of user cloudh
Germany
1 review
0 helpful votes
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July 16th, 2014

Th skirt I order arrived in 7 days and it was way more beautiful than what i even imagined! I'm really happy with it and with the amazing customer service. I just can't stop staring at the wonderful quality of the dress and how well it's finished, will wearing it non-stop!
The price is really reasonable and low for the amazing product I got.

Thumbnail of user christfiedm
Philippines
6 reviews
0 helpful votes
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May 20th, 2013

I am an online shopper, I am used to ordering most things: books, electronics and clothing from online shops. I ordered "2013 New Cloth Upper Stiletto Heels" to match a dress that had just been delivered from tidebuy.com. The shoe was shipped, I think almost immediately after the transaction because it was delivered to my houseboy last Friday. I was not at home by then and was surprised to find the heels later in the evening. It was a weekend present to my fiancee. Ericdress has a good customer care and fast delivery, that is why I give them a 5 star.

Thumbnail of user claireb29
California
2 reviews
15 helpful votes
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November 23rd, 2014
Verified purchase

Ericdress is a new online fashion boutique that is perfect for girls. They sell the latest fashion including dresses, playsuits, bodysuit, jewellery, shorts, skirts, tops and anything girly that you can think of. I have got my order yesterday and truly love ericdress!

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Thumbnail of user mariem133
New York
2 reviews
1 helpful vote
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June 21st, 2017

The website is easy to navigate and the clothes that I've purchased are really good quality for the price. The only con is that shipping can take up to a month or more and some of the dresses run small so make sure you either do a custom size or read the reviews so you don't waste your time waiting for a dress that won't fit.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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