• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user jennya12
Canada
1 review
0 helpful votes
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May 5th, 2015
Verified purchase

She took my words and crafted them into a beautiful masterpiece! I can't even put into words how she did that's how speechless I am. I would recommend this company to anyone. If you don't have a dress yet feel assured that this is a for sure place to go... If you have a dress and are the littlest bit disappointed take it back, get a refund, and talk to one of these amazing people in the site.

Thumbnail of user brendas1313
North Carolina
1 review
1 helpful vote
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April 15th, 2021

Blatant false advertising. I ordered the short razor cut afro wig; very chic on the website and received an old-fashioned jeri-curl which is long. It has a curl pattern making hair stand apart. There is nothing afro about the texture. Supposed to be human hair but I doubt it. The only truth about this wig is the full lace cap. Ericdress has no business ethics. The picture on the website is nothing like what I received I have been deceived. Paid a lot of money for this wig. Don't trust the reviews on their website they're biased just another form of false advertising. Do your homework. Check out third party reviews and do not get scammed by this company.

Tip for consumers:
DON'T DO IT!!!!!

Products used:
Wigs

Thumbnail of user msa168
New Jersey
1 review
1 helpful vote
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June 12th, 2021

I ordered 2 dresses noted "pre-sale". 1.5 weeks later they email to say they cannot sell me one of the dress b/c I need to order a total of 5 items. Nothing noted about the 2nd dress. So are you holding up the procession for the other dress?! No phone number to call and speak with a LIVE person! I want a full refund and nothing further to do with Ericdress company! False advertising and don't honor the sales to their customers. This is going to be a battle with getting my monies refunded.

Thumbnail of user debbc2
Indiana
1 review
2 helpful votes
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September 30th, 2020

They advertised a 22 inch life like baby doll. My daughter invested her money into it and when we got it it was a little tiny dollar tree 6 inch baby doll. Shameful business! When I reached back out to try to get my money back, I get the runaround. Save yourselves!

Thumbnail of user lesliew41
Barbados
1 review
0 helpful votes
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January 27th, 2017

Firstly, I must say I am not like most girls, I do not like shopping that much. However, thanks to ericdress.com and their professional customer support staff I can now say that am not that opposed to shopping anymore. The website was easy to navigate and very user friendly. The hardest thing was choosing ONLY one dress - will be buying again for sure- and my absolutely gorgeous dress got to me on time, even though I ordered last minute, thanks to their amazing support team. Will definitely recommend! Shopping is fun again, you know have a customer for life.

Thumbnail of user vangiec
California
1 review
1 helpful vote
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January 6th, 2018

I bought a dress from this site. When it came it was so different from the online photo. It was at least 3 size small and made from a very cheap material. I tried to return it but they wouldnt give a full refund. Only 50 % of what you paid for minus s/h and you have to pay to ship it back to their warehouse. Stay away from this site. You will just waste your hard earned money. Horrible customer service as well.

Thumbnail of user marilynm140
Florida
1 review
3 helpful votes
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October 5th, 2018

I was dissatisfied with one item that was totally different from the image on the catalogue. But I fell in love with this one dress. I can't tell you how much I loved it! It fit a little tight but looked absolutely stunning!

Tip for consumers:
Give yourself a few extra weeks for shipping and size yourself a half size to a full size more than your actual size to allow tailoring if necessary.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathye9
GB
1 review
6 helpful votes
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December 19th, 2015

My US size 10 dress finally arrived and it was barely a UK 10. There is no paper work included for returns. After emailing customer services 3 times to be told the dress was custom made therefore I can only have a 50% refund. Custom made? I ordered a US10 off a website. I expressed my unhappiness about this so they emailed a link for me to log my complaint and record the measurements of the incorrectly sized dress. This link is invalid? I would highly recommend avoiding any purchases from this company

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Our representative has emailed you about your order, please kindly check your mail box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user elainec230
South Carolina
1 review
7 helpful votes
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June 12th, 2020

The wig I received (took 5 weeks.), was not the wig I ordered. The curl pattern is different and the wig is very frizzy and dry. I was so disappointed. Washing it didn't help. Ironically, the cap is made well and fits very comfortably. I'm going to try washing it again using fabric softener to see if that helps soften it. Otherwise I'll just toss it and chalk it up to a bad purchase.

Thumbnail of user andreah393
Arizona
2 reviews
7 helpful votes
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September 30th, 2020

I placed an order with Ericdress in April of 2020. It was a pretty large order. 5 dresses and 2 shirts. After waiting for a month I was told that 2 of the dresses were unavailable and had to find items to replace them. What I picked out was also unavailable. To make a long story short, it is now August and, I still don't have everything that I ordered no, have they refunded me for the items that I hadn't received

Thumbnail of user joanb28
Italy
1 review
2 helpful votes
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September 1st, 2014

I ordered this gorgeous dress in red and had it custom made. It was delivered to Tokyo in JUST one day (expedited shipping)! When I first opened the cute little box, my mum and I just stood there with our mouths hanging open. The dress was just outstanding! The dress was just outstanding! I have never seen such gorgeous workmanship for the price I paid. The dress was just WOW. This dress is just so special and I am glad I took a chance on a dress from ericdress. Thank you so very much! I can't wait to wear it.

Service
Value
Shipping
Quality
Thumbnail of user capricea
California
1 review
3 helpful votes
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July 12th, 2018

I was extremely happy about the fit of this dress and the material. I ended up not needing any alterations. Based on reviews that I read prior to ordering I opted to ask for the bra cups to be removed from the top piece and I found my own under garment. Ordering and delivery process was smooth and timely. Very Very happy with this company and this dress! I felt beautiful on my special day.

Thumbnail of user dowannat
Washington
1 review
5 helpful votes
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November 12th, 2014

This site and all sites like it are FRAUDS! Ladies BEWARE! Further more, if you take time to read the "good" reviews, you'd know they're all fake! The wording sound just like a person who just learned the English language good enough to be understood. "I love visiting on the counter specially on Fridays! Clothes last long and often have great sales!" WHAT? REALLY?

Tip for consumers:
DON'T WASTE YOUR TIME OR MONEY!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
I am really sorry for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Thumbnail of user charisep2
Missouri
1 review
0 helpful votes
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February 22nd, 2021

Ericdress is one of the worst places or online businesses to order clothing. My experience was horrible due to the fact the fur flux jacket I brought was not worth $85. It look like it was designed and made by a kid to the point Quality was absolutely terrible and the travel date took over a month to receive and to find out the size order wasn't right the material being thin And not looking like the picture online. There is no way to contact this company by phone or by address being that everything comes from Hong Kong Meaning don't look forward for a return. The strap on my jacket came off as soon as I opened the plastic. This is not a place you wanna shop I honestly believe that they were taking pictures out of someone else's online clothing store or magazine and placing it in their site. Honestly I to say that they try to duplicate it. Terrible!

Tip for consumers:
This website & EricDress company Is one of the worst closed in life I have ever seen and they send their items from Hong Kong and the quality looks as if they’ve been made by young people with no steals there is no return address there is no contact information

Products used:
Clothing FauxFur Jacket

Service
Value
Shipping
Returns
Thumbnail of user junilyns
Georgia
1 review
1 helpful vote
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December 17th, 2014
Verified purchase

This site made my day. Before I share my experience, I am happy to say I will shop here again. Two months ago, I placed an order. As usual, I cashed out with Paypal. I hardly use my credit card when I shop online. I am very delighted with the dress which was designed to my size; note: I had specified my measurement. I like to shop again from this site because they customize clothes.

Thumbnail of user loriec3
Brazil
2 reviews
0 helpful votes
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December 31st, 2015
Verified purchase

My dress just arrived today. I had to wait for it a little bit longer than I expected, but it was definitely worth waiting. Dress is perfect! Just like on a picture. The quality is very good and I don't see a difference between my dress and the ones you can get in wedding shops (except the price :).

Thumbnail of user tanyam26
GB
1 review
9 helpful votes
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January 12th, 2016

Daylight robbery!

Stay away from this website! Inaccurate sizes, inaccurate colours, fabrics of very low quality, buttons on clothing are also of the poorest quality. To put the cherry on the cake, if you would like to return any items you have to secure the package for 45 or so dollars!

I ordered a green coat but got a turquoise coat of very poor quality! Also bought a certain colour top but instead got a reddish/peach top which I absolutely hate. The transaction never showed on my account although the money was deducted from my bank account. It It was impossible for me to track the items because they tracking service is in Manderin or some other language!

Please do yourself a favour and stay well clear of purchasing from Eric dress or any other Chinese clothing company.

Also, read the terms and conditions for returns! It will make you laugh! Completely, unreasonable and ridiculous!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Tanya,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. We've received your email and our representative would reply you soon. Please kindly pay attention to your email box and send a reply. Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user katiao
Italy
1 review
11 helpful votes
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October 1st, 2015

I received a parcel costing me € 92. Nothing wrong with it (after a summary inspection), but at delivery I have been required to pay € 20 as custom duties or no delivery. No bill presented, no official paper for the request. I found it odd and arbitrary and, I supect, illegal. So I sent it back and asked for a refund: Of course they don't dream of it. I have no time to follow the dispute. I rather drop everything (loosing my money paid in advance), write a negative review and never look at them anymore. It was my first order. These are the bare facts

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. We hope that we can work together to solve your problems. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user ah1404
Pennsylvania
1 review
0 helpful votes
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February 18th, 2021

I returned 2 dresses that arrived pretty quickly. The one dress looked so cheap and mass produced I didn't not even open the second dress. I returned both dresses after so much hassle and emails only to get reimbursed for half of what I paid for both dresses. I also had to pay to ship them back to CA. It is not a reputable company. DO NOT ORDER. I am out 150.00 and returned both items.

Thumbnail of user heenas2
Florida
1 review
3 helpful votes
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March 26th, 2016
Verified purchase

I have selected this dress for a summer wedding. It is well done, the materials are of a good quality. It took 1 month to actually make the dress, but it was shipped in just a few days ahead of schedule. I am a satisfied customer.It fits me perfectly.

Service
Value
Shipping
Quality
Thumbnail of user cherylh637
Alabama
1 review
1 helpful vote
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April 30th, 2021

I ordered a wig in January 2021, it is now May 2021 and I have yet to receive my order. They keep offering me $8.00 refund and the latest refund was $ 12.00 and asking me to be patience. Never again will I ever order anything from Eric Dress.

Tip for consumers:
Don't

Service
Thumbnail of user mauriced47
North Dakota
1 review
2 helpful votes
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December 5th, 2020

I ordered 2 sweaters and paid extra for fastest shipping. Ten days later they told me one was out of stock, ten days to process an expedited order. I got a poorly written email telling me to pick a random replacement product. I went to PayPal filed a claim to get my money back. A week later I got the one sweater that was in stock, 15 business days after ordering despite expedited shipping saying 4-9 days. The "designer" sweater looked nothing like the picture. It was hideous. I would never recommend this site. Horrible quality knockoffs and awful experience. I don't ever expect getting the second sweater or my money back.

Thumbnail of user cazzieg
Minnesota
1 review
1 helpful vote
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May 11th, 2014

Ericdress is the worst company ever! My mom ordered a dress for my wedding on their site and it came to her w/ beads falling off and a stain on the belt! Not to mention the top half didn't look as nice as in the pictures. She asked for part of her money back and all they would give her was $10 off her next purchase! She now has to go through a dispute process w/ paypal about the whole thing! Thank god she didn't use a credit card or she would be screwed out of $150. Ericdress sucks and all their crapy dresses come from china and you can't even talk to a customer service person b/c their phone number is for china! Oh and they charged her $150 for this terrible dress and marked it as $67 on the statement that came w/ it so they didn't have to pay customs!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

My dear friend:
I'm so sorry for the problem you have met. Could you give me your order number so that I can check it for you? I'll communicete with my workmates and give you a satisfied answer. Maybe we can alter it for you.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

Thumbnail of user phoebem47
Pennsylvania
1 review
0 helpful votes
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December 5th, 2021

I paid $36.00 for a skirt that I wanted to wear for a conference. I ordered the skirt in October and here it's December still nothing. Every time I track my order it says the same thing shipped. I asked ericdress for my refund back. They have sent me nothing. I will never order from them again. I am so disappointed.

Thumbnail of user janes102
Connecticut
3 reviews
4 helpful votes
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December 16th, 2020

I was charged for the jacket I ordered and have not received it- When you inquire as to where your order is- they say it takes up to 25 days in transit- My package has supposedly been in transit for well over a month- plus their nine days to put it in the mail. They send snide replies about things being out of their control and the can't refund your money because they shipped the item- Well they can see that I didn't get it...

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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