• EricDress

EricDress

Write a Review

Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
See all photos
How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user bruceg19
California
2 reviews
12 helpful votes
  • Send Message
December 11th, 2014

I ordered 3 items. I got no verification from Eric dress that the order had gone through. Only a confirmation from Paypal that my payment has been accepted. After about 4 weeks I sent to email to Eric dress asking for some status. They had none. That night I received a message from DHL informing me that a delivery was going to be made the next day. That delivery was from Eric dress and was for part of my order. I was very disappointed not only in the quality but in the sizing. I am an adult woman, and the coats that I ordered might fit my grand daughters who are 6 & 8. I fear the only way to rectify this matter may be to call Eric dress. Turns out they are in the Republic of China. Wonder how much the international call would be?

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user millerg6
Kenya
1 review
1 helpful vote
  • Send Message
October 27th, 2014

Almost perfect. First off, I love their stuff and not just the lingerie. Nice swimwear as well. Usually very sexy but elegant and feminine as well. They can be a bit pricy but I guess part of the price is the ericdress name. While I'm happy shopping at ericdress I'm slight less happy about the shipping rates. Could be better so that's why I give 4 instead of 5 stars.

Thumbnail of user sukhdeepk
Mexico
1 review
2 helpful votes
  • Send Message
January 9th, 2016

I plan to use this company for my wedding so I did a trial run by buying a custom dress fro my daughter's homecoming (knowing we can go to the store if it did not work out). Her dress was perfect and she was unique! Delivery is slow, so I plan to order well in advance of the wedding. We used honest measurements for my daughter and got a perfect fit.

Thumbnail of user lauram1489
Kansas
1 review
2 helpful votes
  • Send Message
October 14th, 2020

I try REALLY hard to only post positive reviews, but this one takes the cake.
This is your chance to be spared of a frustrating Scam.
They said I ordered a black wig... I didn't. They then offered only 30 of the 65 I paid.
They were reluctant to communicate at all.
If I could give a minus 1000 rate review I would.

Thumbnail of user violap1
Sweden
1 review
0 helpful votes
  • Send Message
February 24th, 2015
Verified purchase

With the variety of colors to pick from the site gave me an option to go for my favorite; pink. The customer service was of great help because they gave me hope when I thought I had lost. Finally the dress arrived and has an elegant design that I like. I am so grateful.

Thumbnail of user cherylj9
Illinois
1 review
19 helpful votes
  • Send Message
September 23rd, 2014

I have sent numerous messages and emails to ericdress trying to get instructions on how to return my entire order of items that do not fit (and took much longer to receive than listed on their website), but they are extremely slow replying to emails and instead of giving me instructions on how to return it, they keep trying to convince me to keep the items and order more stuff! Do not order anything from ericdress! They are horrible to work with, most likely a fraudulent company and we will be pursuing action against them!

Tip for consumers:
Do not order anything from Ericdress!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: service@ericdress.com or reviews@ericdress.com.

On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Ericdress

Thumbnail of user williamm281
Cambodia
1 review
0 helpful votes
  • Send Message
February 17th, 2021

Ericdress.com has everything I need. It has different types of clothes and shoes. I nearly fell in love with the dresses because they are gorgeous. And shoes are just so beautiful. Bags are love. I want to get all the things. Even sales are good. I knew that this website will not disappoint me.

Thumbnail of user annabellea1
California
1 review
1 helpful vote
  • Send Message
November 18th, 2014
Verified purchase

Wow, good service on ericdress, I finally got my boots. Very beautiful.The color is the same with the picture.And after I put them on, my friends said that I just like a princess. I am very happy with this shopping and will surely go back again.

Thumbnail of user celestinen1
Kenya
1 review
1 helpful vote
  • Send Message
November 17th, 2014

I have this to say about ericdress.com having bought a cute prom from them a fortnight ago. I just loved their services and i liked all the as their staff walked me through the process of placing my order and doing the payment.

Value
Shipping
Quality
Thumbnail of user elisaj1
Hong Kong
2 reviews
12 helpful votes
  • Send Message
January 23rd, 2015

Recently bought a wedding dress from this site and it was made to measure... took 11 days in total from ordering it to it reaching my door, brilliant service and i also recieved a free gift of "sweet memory" two piece ladies pearl necklace and earrings that are lovely and if I don't wear them for my actual wedding I will most definitely wear them for my evening reception. Very much appreciated. I would recommend this site the prices are good and my dress is beautiful and the delivery was excellent. Very happy with my purchase :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user leahm16
Pennsylvania
1 review
3 helpful votes
  • Send Message
April 12th, 2015

I ordered a coat from this website and received it in a reasonable amount of time. However, it did not fit, in spite of having ordered a size larger than I normally take, it was too small I couldn't even get my arms in the sleeves. I had a hard time contacting customer service, finely getting through to them through PayPal, all I wanted was instruction on returning the item. I was told I would have to pay shipping (which I already knew) and it would be cost prohibitive. I give up and will donate the coat.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you, please pay attention to your mail box.And we believe that your questions will be resolved finally. You can also write to service@ericdress.com or reviews@ericdress.com.
Have a good day.
Best regards,
Ericdress Team

Thumbnail of user dellaneya
California
1 review
1 helpful vote
  • Send Message
February 23rd, 2015
Verified purchase

The search for a specific design of prom dress was unfruitful. I went to many boutiques in downtown. Some that had a close looking dress were very expensive. One of my relatives recommended Ericdress to me. After looking at the site, I was surprised to get the dress and with a discounted price since the New Year sale was on. I ordered the dress and they were delivered as expected! I was very impressive.

Thumbnail of user edwinw13
Macao
1 review
1 helpful vote
  • Send Message
February 3rd, 2015
Verified purchase

Ericdress customer service and designers worked hand in hand with me to come up with a wonderful dress that would be a gift to my wife this February 14. Since her sister has a same body build with her, I used her measurements. I am sure it would fit and the dress so far looks wonderful. A sheath style which is her favorite. I appreciate your service.

Thumbnail of user lindar215
New York
4 reviews
0 helpful votes
  • Send Message
July 12th, 2017

I love this site. There are so many beautiful dresses that I had a hard time selecting the perfect one for my affair. I know I purchased the right dress and I am looking forward to wearing my newly purchase dress from ericdress.

Thumbnail of user jaceh12
Georgia
2 reviews
2 helpful votes
  • Send Message
January 1st, 2021
Verified purchase

About two years ago, I bought two human hair wigs from Wigsby. Not only was it difficult to connect to the company via email or using the contact information, when I registered a complaint with them, it fell on deaf ears. The wigs were cheaply made, both wigs were in the wrong color! I was offered $30 refund, the customer service rep was rude! I recently ordered a wig on Ericdress and after placing the order, I found the wig was coming from Wigsbuy! Not only have I not received the wig, but now the ability to track the order or lodge a complaint has been disabled! When I click on "My Order" it states the wig was shipped on Dec. 18 but the button which allows you to lodge the complaint is GONE. I've not received an email, nothing! I hope there is a way to boycott these scam companies, or block them from receiving orders from America! It is Jan. 1,2021 and still no wig!

Thumbnail of user agathar2
Florida
2 reviews
7 helpful votes
  • Send Message
November 29th, 2014

The tulle neckline makes the dress more lovely and sexier. I really love the evening dress bought on this website! My mom said I looked gorgeous by wearing it! This is the first time she spoke so high of my garment. Very pleased!

Value
Quality
Thumbnail of user maude189
Thailand
2 reviews
8 helpful votes
  • Send Message
November 29th, 2014
Verified purchase

Overall, quality of service is the most appreciating part of this company, however not all sellers are good in providing good quality of product as per description mentioned on the site. Prompt reply, using very genuine words towards is the thing that attract me as customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryrosed
Florida
1 review
0 helpful votes
  • Send Message
May 5th, 2015

The jacket was just what I wanted. Looked great on me when I first tried it. Quality and design were simple but up to the standard and the amount I paid. My hubby loved it too. Sure to shop again from this site.

Thumbnail of user vincentp17
Japan
2 reviews
1 helpful vote
  • Send Message
January 3rd, 2015
Verified purchase

My friend and I saw the ericdress.com while surfing the internet. We both got curious, but when we opened it we are like "Wow! The dress are so beautiful!" We both didn't had 50-50 decisions, what we did we called at tbdress and good thing is their customer service crew are so cool, and very well served to us. The dress are so beautiful, thank you ericdress!

Thumbnail of user gailb28
Illinois
2 reviews
2 helpful votes
  • Send Message
December 21st, 2014
Verified purchase

Although I accidentally ordered the wrong colour (My fault) surprisingly this dress in the colour Regency is simple stunning! I have now changed my entire wedding colour scheme to be regency and my bridesmaids look amazing! Custom measurements were spot on - fits perfectly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirinm1
Pennsylvania
1 review
6 helpful votes
  • Send Message
July 25th, 2016
Verified purchase

I already recommend this website to all my friends, I was worry first because I do not like shopping dress especially for wedding gown online. But I took the risk I went for it. Wedding gown was exactly what it was showed in the pictures, sizes was base on the standard US sizes. Very nice fabric and elegant. I emailed customers service after shopping and get the respond back very quickly. They sent tracking number of my shipment. Shipping was very quick. And what it surprised me when I got may packages in front of door, I got the text message from Ericdress on my phone that they completed my shipment. Thank you Ericdress. I will come back for shopping again.

Thumbnail of user nancyr34
California
1 review
7 helpful votes
  • Send Message
November 1st, 2014

I am greatly disappointed with the product and the service I was offered. Honestly I do not recommend using Eric Dresses online service as your Merchant. As I ordered 2 Evening dresses USA size 14, but i received them from chine with china size with no tag on the dress even to verify the size. And I requested the return address many times, but my request went unanswered. Now I am stuck with 2 dresses that don't fit me; however, customer service never showed any interest or care and that is way below the efficient standards of customer service.

Tip for consumers:
I don't recommend this merchant at all. Customer service is way below standards.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Thumbnail of user winyn
Kenya
1 review
1 helpful vote
  • Send Message
January 6th, 2015

Amazing experience and I love my dress! The price was right and it was shipped out fast. They did need to verify my bank info since I was shipping to a different address and they called me with in minutes of my order being placed. They had it all taken care of quickly instead of making me wait days thinking my dress was on its way. I've had that experience before and was not happy at all. I am very happy with this company!

Thumbnail of user nikkiv1
Canada
1 review
4 helpful votes
  • Send Message
June 4th, 2013

Bought from this website before, fooled by all the glowingly "positive rating" all over sitejabber and trustpilot... BUYERS BEWARE: All the positive reviews are totally fake. The website seems legit but man, DO NOT BE FOOLED. The shipping time took literally forever (I think it would've taken me shorter time to learn how to make a dress and to actually make one myself.) No joke. And when the item finally came, big disappointment, really poor quality (expensive too!) I wanted to kick myself for buying from this site. So don't do it guys, ericdress.com is a nothing but disaster.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,

Thnks for shopping at ericdress. Would you plz contact ericdress people at Customer Service Dep. service@ericdress.com or you may tell me the order numberso that I can contact the salesman for your problems. Please be a little patient and thanks for your understanding.

Looking forward to being your better service.

Kinds and regards
Ericdress Team

Thumbnail of user dauntep
Massachusetts
1 review
3 helpful votes
  • Send Message
December 26th, 2015

I placed an order for expedited shipment as stated in the shipment section I should receive my package in 2-5 business days still haven't recieved it. Have emailed this company 3 times with no response. Terrible business

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Daunte,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. We've got your email and our representative will send you a reply soon, please kindly pay attention to your mail box and send a reply is you got our email. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

How do I know I can trust these reviews about EricDress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about EricDress?