• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user elenb1
Ukraine
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

Ericdress. Com is one of the best site to shop, they have everything you could want and more, I'm on this site everyday and always finding something new. I always receive my order on time,
Have no problem with any item I have to return, customer service is excellent. Just keeps going back for more, love love love this site.

Thumbnail of user castillom1
GB
1 review
0 helpful votes
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May 5th, 2015
Verified purchase

This was absolutely the right place to design, create and purchase my evening office party dress. The customer service was fantastic to work with from start to end. The sites designers were also very knowledgeable and patient with me throughout the entire process. I would recommend this site to anyone. The dress turned out amazing and I felt the value and experience was everything I had hoped for.

Thumbnail of user josephinec
GB
2 reviews
9 helpful votes
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November 18th, 2014

Offering wonderful dress ideas, Ericdress.com helped me a lot for my preparations for one of the most important days in my life. No, it's not my wedding, but it was the most serious business party where I had to look amazingly and at the same time to stay out of the crowd with style and fashion. Founding ericdress.com, I liked a wonderful elegant black dress with one covered shoulder and I couldn't take my eyes from it. The Modern A-line Sleeveless Ruched One-Shoulder Sweep/Brush Train Evening Dress impressed me with its sexy emanation. It came on time with the incredible 65% discount! Love it!

Thumbnail of user lr25
GB
2 reviews
6 helpful votes
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January 28th, 2015

Whatever you do DO NOT purchase anything from this company they are thieves. The sizing is awful, the quality is is dreadful and the customer service when trying to return anything is none negotiable, they do not read your emails and just say about there website. I'm extremely upset and wished I had read previous reviews before making any purchase.

Tip for consumers:
Do not use this company.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details? Anyway, we will try our best to improve our service and if you have any other questions, please feel free to contact us at: service@ericdress or reviews@ericdress, your suggestions would be highly appreciated.
Have a good day!
Best regards,
Ericdress Team

Thumbnail of user jenns21
Pennsylvania
1 review
16 helpful votes
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August 26th, 2015

I ordered a dress and before ordering I read the return policy. The policy clearly stated that a dress can be returned within 7 days if it does not fit or is not how you expected. I tried the dress on as soon as I received it and the chest area was not comfortable. I immediately emailed (because phone # is not in service) and was given the run around since. Then I was told I could only get a 50% refund. BEWARE this site is a total scam!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box.
Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user ikebanad
BA
1 review
0 helpful votes
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December 2nd, 2015
Verified purchase

Dress arrived earlier than the estimated 10-20 days. I was very pleased. As with most of the items I purchased from Ericdress, I will buy one size up and it fits perfect. My only issue is I have a short torso and the dress is half an inch too long in the back. Not their fault as they wouldn't know what my torso length is and it's nothing but a small and quick alteration. Overall I love the dress!

Thumbnail of user testrios
Switzerland
5 reviews
30 helpful votes
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October 29th, 2013

I can't believe it fits me! For the price, I was going to buy it anyway, but it fits! I love the jingle sounds it makes and plan to do my belly dance exercises with it starting tonight. I'm a 3x in women's clothes (22/24) and am so glad it fits my middle. I think the dance has already started to slim my middle. I love it. Loved it, taking a dance course, made extremely well. Please remember not everyone is small, some of us are a little heavier than should be, so if you could make them a little longer-wider(larger hips) that would be fantastic!

Thumbnail of user harrietl2
Missouri
1 review
0 helpful votes
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December 22nd, 2014

Okay i order a pair of boots three weeks ago and haven't them yet i want to know where they are and what happen? I would like for the staff to contact me, for there is no real phone number to contact customer service I keep getting the run around and do not have money to give away! E-mail *******@gmail.com

Service
Shipping
Returns
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user dominicd12
Poland
2 reviews
4 helpful votes
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December 30th, 2014
Verified purchase

I love how the dress compliments my pear-shaped body. Ericdress has the best customer service I've ever known after all these years of online purchasing.

Though I received my package late (after 10 days), it wasn't the fault of company but rather my country's customs checkpoint (such a hassle!).

Will continue to be a loyal customer of Ericdress:)

Well done!

Service
Value
Shipping
Returns
Quality
Thumbnail of user feliciab196
Tennessee
1 review
0 helpful votes
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June 30th, 2021

I ordered a few items for a major event in plenty of time but only 1 item came before the event. The quality was very poor and old looking on the wig I received. The dress when it finally came a month later it looked like it was made of Styrofoam. I ordered shoe tassals but only one came. I still haven't received the last item I ordered at the same time. I have contacted the company and only received a discount email to apologize for the lateness that expired in 7 days. This is pure BS.

Tip for consumers:
Please don't

Products used:
none of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user stacya18
Maine
1 review
0 helpful votes
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November 14th, 2015
Verified purchase

Thank-You very much Eric-Dress I was more then satisfied with this dress, it is even more beautiful then I thought, I would recommend your web site to any one looking
For that something special. If you would like to extend your lines I'm finding it very hard to buy bridesmaid dresses and mens vests and ties from the same place so the colours match.
Once again thanks very much you have made this bride to be very happy.

Thumbnail of user marijac
Serbia
2 reviews
1 helpful vote
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May 28th, 2016

Just received this beautiful dress. The colour is rich and the style is cutie. It's very nice on me. I look 10 years younger. Although this is my first time shop ericdress I already order more than 10 pieces.

Thumbnail of user maryrosee
RU
1 review
0 helpful votes
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January 30th, 2015
Verified purchase

As promised, it was to arrive yesterday. Although it arrived now I still feel you kept the promise. It is well designed and at the moment am just but waiting for the prom party. Hope am short and clear

Thumbnail of user avas8
New Mexico
2 reviews
1 helpful vote
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November 3rd, 2014
Verified purchase

In a word am very satisfied with their service. Basically their communication and commitment is very good.
Ericdress is a great online store then other. They have great collection. Their staff always help for place order and they are serious to delivery. I highly recommend...

Thumbnail of user corneliaa
China
2 reviews
5 helpful votes
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December 3rd, 2014

I received my boots only days after ordering. I absolutely love them. The quality, comfort and warm is beautiful. Thank you. I have just ordered my sisiter a pair too. Totally recommend you to everyone. "

Service
Value
Shipping
Returns
Quality
Thumbnail of user paparasim
Italy
1 review
0 helpful votes
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January 29th, 2015
Verified purchase

I have made several orders from Ericdress in the past. The current order is worth celebrating. First of all it was the first time I got my order in less than 10 days. The winter is quite cool but the jacket is warm and woolen which balances. It is well designed and I feel great in it. Do really need to write anything longer than this? Cheers for the first shipping...

Thumbnail of user shafaqata
California
1 review
2 helpful votes
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March 4th, 2016
Verified purchase

EricDress has prove to be a true and reliable site. Have orderd twice from it and still am highly satisfied bu the products. The prices are ridiculously affordable and the quality... way better than I expected

Thumbnail of user katherinec50
Washington
1 review
1 helpful vote
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July 29th, 2017

At EricDress, I had so much fun finding the perfect outfits for my upcoming concerts. Everything, from the dress to the accessories, was perfectly priced and easy to find. I can't wait to see my new purse, earrings and dress! I'll definitely shop here often!

Thumbnail of user mahabuba
Bangladesh
1 review
0 helpful votes
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May 19th, 2017

I have never gone through a site like ericdress.com I found it the best in its category. I got some super products here, from me thanks ericdress.com and i recommend everyone to buy their suitable necessary things from here

Thumbnail of user tatjanar
GB
1 review
15 helpful votes
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March 10th, 2015

I have ordered 2 winter jacket for my daughters. When they arrived they did not like because the sizes were to small for medium and small, material was poor, the metal button fell apart and when you take jacket off inner sleeve comes out of the sleeve because it is not attached to sleeve with anything. When I asked abut where to return it they told me to return it to Chine and I had to pay £28 shipping fee. Customer representative suggested that I am better of to resell on e-bay is appalling if you are not happy with goods sell it to somebody else.

Tip for consumers:
stick with reputable companies like BHS,M&S,Debenams.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. We accept refund only after we get the items you returned. Also, I will inform this question to our higher manager. If you have any questions, please feel free to contact us at:service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Ericdress Team

Thumbnail of user dianed507
Georgia
1 review
0 helpful votes
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June 12th, 2020

This is an update from the last one I did. They sent one item from my order a pair of earrings and one of the earrings are missing. Still have not received a top, tee-shirt and a dress never received. This company and any other names affiliated with them need to be shut down. SCAMMERS

Thumbnail of user maricea
France
1 review
2 helpful votes
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November 29th, 2014
Verified purchase

Last month when I was given a one month leave from the office, I finally realized that I did not have any casual dresses and it was time to start buying them. A friend introduced me to this site and I managed to get some good designs that now are with me after ordering them.

Thumbnail of user reviewerr3
Canada
1 review
1 helpful vote
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January 14th, 2014

No one listen to the positive reviews that are on their site, have you not notice that not a single one is bad? And also on this one the grammar that the top reviews have are clearly used by a translator. This site CANNOT be trusted, i order my dress a month ago and it still hasn't come in. As the other reviews have said the people simply ignore your concerns and state excuses over and over. Do NOT trust this site. You'll lose your money.

Thumbnail of user donnar41
Canada
2 reviews
2 helpful votes
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December 11th, 2014
Verified purchase

This was the first time ordering through here (for military ball). I ordered this dress in ruby color customized to my measurements. Because of that they emailed after ordering to confirm the measurements were correct. That made me wonder and i measured again. Thankfully i did. Its still a tad bit larger on the bust area but nothing major. I loooove this dress! I was surprised how fast it was done and by time i ordered to me receiving it, only took half week.

Service
Value
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Quality
Thumbnail of user fridelynl
Florida
1 review
1 helpful vote
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February 3rd, 2015
Verified purchase

I bought a hoodie from this site and what am complementing with a five star is the quality and price. Shipping was a bit slow but not too slow to raise worries because of the ever responsive customer service department.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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