• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user gracya
Kenya
1 review
1 helpful vote
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January 6th, 2015

I ordered a dress from this company and the service was excellent. The staff were amazing and went out of their way to accommodate my needs. When the dress arrived it was a perfect fit and my daughter looked unbelievable. The dress was a LA Femme, it was stunning! I would recommend this company to anyone who is looking for quality, along with an outstanding service. Let's just say you get what you pay for. Thank you to all who helped with my order.

Service
Value
Shipping
Returns
Thumbnail of user maidab
BA
1 review
0 helpful votes
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May 26th, 2016

At first I was nervous about ordering my wedding dress from offline, especially because the price was so cheap. When I got the dress I fell in love right away.
It was better then the actual picture. The size chart was exact to my measurements. I would highly recommend this website to everyone. A+A+A+A+A+

Thumbnail of user janm30
Illinois
2 reviews
4 helpful votes
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July 10th, 2014

NIGHTMARE! The dress was defective and they will not refund or exchange it. I shipped the dress back and have successfully disputed the charge with my credit card company and the payment is being credited to my account. You do have recourse if you have had the same experience. I did everything possible to do what they asked and returned the item at my own expense but they will not make it right. At least I have the $ back.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

My dear friend:
I can understand the feeling you have and I'm so sorry for that. Our staffs will always try our best to help solve your problem, we also welcome allcustomers to supervise our work and to put forward opinions, hope we can do better and let all you customers more satisfied with your shopping!

Thumbnail of user louannp1
Texas
1 review
13 helpful votes
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February 4th, 2015

I ordered a trench coat and 3 shirts. I finally received them today. I wish I had read reviews of this company before I ordered. The coat is cheap and looks nothing like the picture. The material feels like a bath robe. I will probably cut it up and use it for dusting. I ordered XL and everything fits like a medium. This site is a scam. Don't order anything from here. Lesson learned

Tip for consumers:
If I could rate this as zero stars I would

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Value
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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Louann,
Thanks for your review here.
We are very sorry for this unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? Anyway, we will try our best to resolve this problem and gain your trust. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.

Best wishes,
Ericdress Team

Thumbnail of user dominica10
Ireland
1 review
3 helpful votes
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December 12th, 2014
Verified purchase

Very, very beautiful bag indeed. I ordered it in pure leather and it is stunning! I was a little scared at first, but when I opened the delivery today, my eyes lit up! I'm a very happy with the service I got. Cheers Ericdress.

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Value
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Thumbnail of user marryj3
Massachusetts
1 review
1 helpful vote
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August 8th, 2015
Verified purchase

You can buy shirts and tees from many sources... but the service i have received from Ericdress is without equal. In fact it is beyond anything I expected. I don't want to sound like a paid ad, but this is a fact not hyperbole.

Thumbnail of user staceyr20
Illinois
1 review
16 helpful votes
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January 23rd, 2016

Don't do it! I ordered the denim dress thought it was really cute... This is what I received... A child sized dress. I already have a dispute going. I also ordered dome other things but the trust is gone. I will post the differences in the dresses I have pictures look at my fb page Stacey Rolfe-Wiley I'll put them there.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Stacey,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you. Could you please kindly check your registered email box and send a reply? Thanks a lot. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user danah251
California
1 review
3 helpful votes
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July 9th, 2020

I ordered a dress that I thought would be a beautiful dress to change into at my weffing reception. Well when the dress came it looked like a bathroom rug... The dress was totally different from the picture I can't wear this not even as a costume... I will never order anything from eric dress again.

Thumbnail of user sandrag56
California
1 review
17 helpful votes
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May 5th, 2016

They sent me an item in the wrong color and are being very difficult to work with, They make an offer for a partial refund, I accept then they change the terms. Its a back and forth, they made the mistake and dont want to fix it. They dont answer my questions or address my concerns. Their customer service is horrible and I would never reccomend them to anyone else!

Tip for consumers:
Do not use this site if buying a costly or special occasion item.

Thumbnail of user heatherr50
TW
1 review
2 helpful votes
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May 2nd, 2016
Verified purchase

I recently did my first purchase on Ericdress and I am very happy. My items came in exactly one week, just like if I were to shop at another online store and my items hit me perfectly. I'm very satisfied and I plan on purchasing more items in the near future
Great finds for the price

Thumbnail of user sofiej
Germany
1 review
1 helpful vote
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October 26th, 2015
Verified purchase

My dress is gorgeous and fits perfectly! I had paid only $20 more for a custom fit and it fits great! The order was processed quickly and within 16 days my shipment arrived. I had one made last year and it was awesome too. I will always shop here for my special dresses that I need!

Thumbnail of user marquettaw2
West Virginia
1 review
1 helpful vote
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January 29th, 2021

I ordered a sleek, soft toe athletic looking tennis shoe and received a big, hard, round toe orthopedic looking shoe. Top photos are the photos on their website. Bottom photos are of the actual shoe. Very disappointed...

Products used:
I also purchased a pair of burgundy booties which are adorable and a shirt that did not match the pic online when it arrived.

Service
Value
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Quality
Thumbnail of user jamesp2449
Canada
1 review
3 helpful votes
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November 14th, 2020

BEWARE!
Ordered three pair of pants and sweater three months ago, Nothing has been received. I have made many attempts to email and message them at "Customer Service", but no response. They have my money. I have nothing.

Thumbnail of user dominicp12
Japan
3 reviews
1 helpful vote
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April 17th, 2015

I have the best words for this store. Just yesterday, they delivered my dress on my doorstep. That moment when I saw the dress, I felt so fulfilled and it was like a dream come true. I would rate it at 100% because of the quality of the dress and their first class services. I knew I went for the best and I am proud to be associated with the best fashion store.

Service
Value
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Quality
Thumbnail of user rachels39
Hong Kong
2 reviews
3 helpful votes
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November 6th, 2014
Verified purchase

Good products. Good prices. Good service!
Timely shipment. One pair of shoes was incorrectly placed in the correct box. Customer service quickly corrected the problem. Thanks very much! Buy with confidence!

Thumbnail of user suzanned14
Arizona
1 review
4 helpful votes
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October 14th, 2015
Verified purchase

This was my first order with Ericdress. I was a little concerned about the order because I had seen some reviews of unhappy customers. However, my dress was fabulous, fit perfect and arrived in very good time - 3 weeks from time of order. I got a ton of compliments and really enjoyed wearing the beautiful dress. Thank you.

Thumbnail of user winniet1
GB
1 review
2 helpful votes
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February 24th, 2015
Verified purchase

The maxi dress is quite comfy and very light. I love wearing it to the beach. I am not that type of woman that goes for bikini. The site has been able to provide me with great maxi dresses. I appreciate.

Thumbnail of user pamelam26
GB
2 reviews
2 helpful votes
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December 10th, 2014
Verified purchase

Thank you. I had the best shopping online experience when I was buying from you. So I would like to say that you have the best customer service which is very appreciated by all your customers. Only if that you can improve your shipping speed, that will be better.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leas12
GB
1 review
0 helpful votes
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July 10th, 2014

I like this shoes from ericdress online store so much. The moment I saw this dress, it was looking beautiful and I can say that in terms of quality it is far better than what I have expected. It is perfect..

Thumbnail of user judithw12
GB
1 review
12 helpful votes
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September 10th, 2015

Has anyone managed to return anything to EricDress and got their money back? I have a dress that (like a previous reviewer) is too short - I would never wear it, but they won't give me an address to return it to.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative will email you for your order, please kindly pay attention to your mail box.
Please return the item according to our requirements. Thanks! We believe that your questions would be resolved soon.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user sonjal5
Illinois
1 review
0 helpful votes
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November 8th, 2015
Verified purchase

Every since I found your website for purses, and clothing I have become obsessed with your products. I love them and will not buy a purse from anywhere else. I also have my daughter inquiring about them. Thank you so much.

Thumbnail of user melissab81
Illinois
2 reviews
29 helpful votes
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January 18th, 2016

I ordered a cute plaid dress and received a solid navy dress trimmed in orange. I have sent over 20 messages and emails. I have done live chats. Basically, I have to pay to return the wrong dress even though the mistake is theirs. This company lacks professionalism and does not believe in customer service. Don't make the same mistake I did.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Melissa,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Our representative has already contacted you to solved your problems. Please don't worry and your problems would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user alexim
Kenya
4 reviews
4 helpful votes
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March 8th, 2015

I bought a prom dress for my daughter from ericdress.com.On her prom day she looked amazing, everyone commented what a fabulous dress and where did we purchase. I would highly recommend this site and not hesitate to purchase from them again.

Thumbnail of user marjoriee2
Canada
2 reviews
1 helpful vote
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November 13th, 2014
Verified purchase

I don't know what everyone complains about... I haven't been scammed by this site at all. They deliver kind of slowly and their hours suck... but that's just customer service i got all that i ordered and then some...

Thumbnail of user gp131
Pennsylvania
1 review
1 helpful vote
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October 3rd, 2020

I ordered a jacket 5 months ago. It got lost in transit apparently and they had the nerve to ask if I would pay half what the original cost was for a new jacket. IT SHOULD BE FREE. Months and months of an automated reply is bull$#*!. I will never order from this company again

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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