EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.
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Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
I ordered a dress from this company and the service was excellent. The staff were amazing and went out of their way to accommodate my needs. When the dress arrived it was a perfect fit and my daughter looked unbelievable. The dress was a LA Femme, it was stunning! I would recommend this company to anyone who is looking for quality, along with an outstanding service. Let's just say you get what you pay for. Thank you to all who helped with my order.
At first I was nervous about ordering my wedding dress from offline, especially because the price was so cheap. When I got the dress I fell in love right away.
It was better then the actual picture. The size chart was exact to my measurements. I would highly recommend this website to everyone. A+A+A+A+A+
NIGHTMARE! The dress was defective and they will not refund or exchange it. I shipped the dress back and have successfully disputed the charge with my credit card company and the payment is being credited to my account. You do have recourse if you have had the same experience. I did everything possible to do what they asked and returned the item at my own expense but they will not make it right. At least I have the $ back.
I ordered a trench coat and 3 shirts. I finally received them today. I wish I had read reviews of this company before I ordered. The coat is cheap and looks nothing like the picture. The material feels like a bath robe. I will probably cut it up and use it for dusting. I ordered XL and everything fits like a medium. This site is a scam. Don't order anything from here. Lesson learned
Tip for consumers:
If I could rate this as zero stars I would
Dear Louann,
Thanks for your review here.
We are very sorry for this unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? Anyway, we will try our best to resolve this problem and gain your trust. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Best wishes,
Ericdress Team
Very, very beautiful bag indeed. I ordered it in pure leather and it is stunning! I was a little scared at first, but when I opened the delivery today, my eyes lit up! I'm a very happy with the service I got. Cheers Ericdress.
You can buy shirts and tees from many sources... but the service i have received from Ericdress is without equal. In fact it is beyond anything I expected. I don't want to sound like a paid ad, but this is a fact not hyperbole.
Don't do it! I ordered the denim dress thought it was really cute... This is what I received... A child sized dress. I already have a dispute going. I also ordered dome other things but the trust is gone. I will post the differences in the dresses I have pictures look at my fb page Stacey Rolfe-Wiley I'll put them there.
Dear Stacey,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you. Could you please kindly check your registered email box and send a reply? Thanks a lot. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I ordered a dress that I thought would be a beautiful dress to change into at my weffing reception. Well when the dress came it looked like a bathroom rug... The dress was totally different from the picture I can't wear this not even as a costume... I will never order anything from eric dress again.
They sent me an item in the wrong color and are being very difficult to work with, They make an offer for a partial refund, I accept then they change the terms. Its a back and forth, they made the mistake and dont want to fix it. They dont answer my questions or address my concerns. Their customer service is horrible and I would never reccomend them to anyone else!
Tip for consumers:
Do not use this site if buying a costly or special occasion item.
I recently did my first purchase on Ericdress and I am very happy. My items came in exactly one week, just like if I were to shop at another online store and my items hit me perfectly. I'm very satisfied and I plan on purchasing more items in the near future
Great finds for the price
My dress is gorgeous and fits perfectly! I had paid only $20 more for a custom fit and it fits great! The order was processed quickly and within 16 days my shipment arrived. I had one made last year and it was awesome too. I will always shop here for my special dresses that I need!
I ordered a sleek, soft toe athletic looking tennis shoe and received a big, hard, round toe orthopedic looking shoe. Top photos are the photos on their website. Bottom photos are of the actual shoe. Very disappointed...
Products used:
I also purchased a pair of burgundy booties which are adorable and a shirt that did not match the pic online when it arrived.
I have the best words for this store. Just yesterday, they delivered my dress on my doorstep. That moment when I saw the dress, I felt so fulfilled and it was like a dream come true. I would rate it at 100% because of the quality of the dress and their first class services. I knew I went for the best and I am proud to be associated with the best fashion store.
Good products. Good prices. Good service!
Timely shipment. One pair of shoes was incorrectly placed in the correct box. Customer service quickly corrected the problem. Thanks very much! Buy with confidence!
This was my first order with Ericdress. I was a little concerned about the order because I had seen some reviews of unhappy customers. However, my dress was fabulous, fit perfect and arrived in very good time - 3 weeks from time of order. I got a ton of compliments and really enjoyed wearing the beautiful dress. Thank you.
The maxi dress is quite comfy and very light. I love wearing it to the beach. I am not that type of woman that goes for bikini. The site has been able to provide me with great maxi dresses. I appreciate.
Thank you. I had the best shopping online experience when I was buying from you. So I would like to say that you have the best customer service which is very appreciated by all your customers. Only if that you can improve your shipping speed, that will be better.
I like this shoes from ericdress online store so much. The moment I saw this dress, it was looking beautiful and I can say that in terms of quality it is far better than what I have expected. It is perfect..
Has anyone managed to return anything to EricDress and got their money back? I have a dress that (like a previous reviewer) is too short - I would never wear it, but they won't give me an address to return it to.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative will email you for your order, please kindly pay attention to your mail box.
Please return the item according to our requirements. Thanks! We believe that your questions would be resolved soon.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Every since I found your website for purses, and clothing I have become obsessed with your products. I love them and will not buy a purse from anywhere else. I also have my daughter inquiring about them. Thank you so much.
I ordered a cute plaid dress and received a solid navy dress trimmed in orange. I have sent over 20 messages and emails. I have done live chats. Basically, I have to pay to return the wrong dress even though the mistake is theirs. This company lacks professionalism and does not believe in customer service. Don't make the same mistake I did.
Dear Melissa,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Our representative has already contacted you to solved your problems. Please don't worry and your problems would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I bought a prom dress for my daughter from ericdress.com.On her prom day she looked amazing, everyone commented what a fabulous dress and where did we purchase. I would highly recommend this site and not hesitate to purchase from them again.
I don't know what everyone complains about... I haven't been scammed by this site at all. They deliver kind of slowly and their hours suck... but that's just customer service i got all that i ordered and then some...
I ordered a jacket 5 months ago. It got lost in transit apparently and they had the nerve to ask if I would pay half what the original cost was for a new jacket. IT SHOULD BE FREE. Months and months of an automated reply is bull$#*!. I will never order from this company again
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
My dear friend:
I can understand the feeling you have and I'm so sorry for that. Our staffs will always try our best to help solve your problem, we also welcome allcustomers to supervise our work and to put forward opinions, hope we can do better and let all you customers more satisfied with your shopping!