• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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Negative
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user beverlya10
New Mexico
2 reviews
3 helpful votes
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November 11th, 2014
Verified purchase

This is the first time I have EVER ordered anything over the internet and trust me to start with a wedding dress, of all things. So, naturally, I was very apprehensive. But I needn't have been. The dress came within the nominated time. As I had entered my customised size the dress fitted me perfectly. It was beautiful. Just like the picture. I am sooooooooo glad I decided to order through Wedding Apparel. I saved an absolute bundle. I will have absolutely no problem with recommending them to anyone.

Thumbnail of user lonzinew
Oklahoma
1 review
6 helpful votes
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January 8th, 2016

I ordered 2 coats in an extra large because I usually wear a size large. I ordered a one size fits all cardigan. The extra large fits like a medium and the one size is more like a small. It's really too bad because the quality is better or at least the same as Products I've purchased here in the U.S. They're just not ethical in their sizing chart!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Lonzine,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you about your order, please kindly pay attention to your registered mail address and send a reply if you got our email. Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user kellic6
California
1 review
0 helpful votes
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March 10th, 2016
Verified purchase

Although it takes a time to get your order at home. It is worth spending time and money on this website. Perfect customer service and very low prices. It is fun to shop at Ericdress. Lots of fun gadgets I LOVE IT!

Thumbnail of user amberlys1
Denmark
1 review
1 helpful vote
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December 1st, 2014
Verified purchase

Winter is easy to deal with. The collection of Jackets you offered were great and I am happy with the free shipping. I know I spent a little to be happy. Everything fashionable is now possible to get it to my closet.

Thumbnail of user odreym
Taiwan (Province of China)
1 review
0 helpful votes
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February 11th, 2015
Verified purchase

This is now my second purchase from the site. I live in Macau and they have always delivered to me in a very few days. The great service, this is definitely not the last time I will be shopping from the site.

Thumbnail of user elizabethr76
California
1 review
1 helpful vote
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February 27th, 2016
Verified purchase

I have purchased evening dress from your website (ericdress.com) and I would say it is one of the best I have experienced so far. I would recommend you to anybody and will continue to be their loyal customer. From the pre-sales customer services to the after sales customer services are absolutely brilliant. I receive my order very quickly sometimes before the given timescale.The items I have bought so far are very beautiful.

Thumbnail of user isabelc4
California
1 review
8 helpful votes
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November 24th, 2014
Verified purchase

This website is fantastic for tracking stock that has sold out instore. I must say that I find the viewing option to be a bit sore on the eyes (you have to hover over an item to see the price in a flash style viewer) but the products and range are great.
I ordered two dresses and in the end, I got botth of them. I even received some great freebies. What great service!

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Thumbnail of user damarisr1
Kenya
1 review
1 helpful vote
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January 5th, 2015

After searching the internet and in town for the perfect dress for an outing I finally found it here. I ordered the dress and it was too big, had to exchange it for a smaller size. EVERYONE I dealt with was super accommodating and the experience was literally painless. I SO appreciate everything you guys did for me to get me this dress on time. Thank you and I will be recommending to anyone who needs a great dress and excellent service. You have a returning customer

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Thumbnail of user daniellec429
Georgia
1 review
0 helpful votes
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January 29th, 2021

They have the worst customer service, they do not have a local number for you to call. They also advertise items that they do not have in stock, but fail to mention it at the time they take your money. I attempted to order a dress and they said they didn't have it, and to order a different style. I ordered a new one and they still didn't have it. After this I asked for my money back and they only gave a partial refund with absolutely no product. Again I cannot reach them by phone, only email.

Products used:
No products were recieved

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Value
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Thumbnail of user lisad63
California
2 reviews
4 helpful votes
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November 27th, 2014
Verified purchase

I wanted a Michael Kors bag as a birthday present for myself and unfortunately the American shop didn't stock the style I want. After extensive research, I came across ericdress. The bag I got is of good quality and I will surely recommend toi anyone else.

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Value
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Thumbnail of user gabrieles3
Ohio
2 reviews
17 helpful votes
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November 13th, 2015

I purchased a coat through ericdress.com that was attractive and reasonably priced. I then waited almost a month for it to arrive, which was annoying but not unexpected since I knew it would be coming from China. When it finally came, however, the extra large that I always wear fit like a snug medium, so I chalked it up to cultural differences, because in the package with the coat was a cheap plastic comb with cartoon characters and the word "fatty". Hmmmm. Anyway, I have been emailing Ericdress customer service to return it to absolutely no response. I would like a refund because the time it would take to exchange it would render it useless to me this season, and I don't want to see what other "free" gift would call me if I asked for a larger size. So, don't waste your money and order from somewhere with a record of good customer service.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your regiatered mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user camillem11
Belgium
2 reviews
2 helpful votes
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December 12th, 2014

Love the shoes! These shoes are beautiful, very comfortable and quite affordable. I love that you can choose any heel size. The shoes arrived very quickly. I would say that they run about 1/2 size too small. I ordered the 6 1/2, which is my regular size, and they were a bit too snug.

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Thumbnail of user mev4
Italy
1 review
0 helpful votes
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December 11th, 2014

These red color boots is very popular among girls and I was searching for this color for a long time. At last I found this wonderful color in Ericdress.com. I love these boots so much. Very satisfied with the products, shipping and customer service!

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Thumbnail of user dawnv5
Canada
1 review
0 helpful votes
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January 15th, 2016
Verified purchase

Alex has been extremely helpful with order #******* when the item I ordered was out of stock. He was helpful in the exchange to a different product. So far I have only received part of my order and I find the quality of the merchandise to be quite satisfactory. I look forward to receiving the remainder of my order and look forward to making future purchases.

Thumbnail of user patriciad38
Hong Kong
1 review
0 helpful votes
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February 16th, 2015
Verified purchase

This site really makes me happy with all their features beginning with the service, the sizing, the material, the colour which was exactly what I ordered from Ericdress. I feel beautiful in this dress. I love you Ericdress and will always shop from you

Thumbnail of user cathyb18
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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November 17th, 2014

I have had lots of shopping experiences, but I have to speak highly of my favourite site: Ericdress, which is a best site I have never seen...(cheaper price, fast delivery, good quality and even the color is true to the picture). This shopping gave me a good impression and I will never forget it!

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Thumbnail of user frishe
Kenya
3 reviews
4 helpful votes
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March 28th, 2015

After checking tons of other web sites and stores I came across ericdress.com, My daughter was going back and forth between two dresses and wasn't sure which one to order since she hadn't seen one of them. The great reviews and the ease of the exchange policy made us choose this store.

Thumbnail of user micheler12
Philippines
1 review
1 helpful vote
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January 18th, 2015
Verified purchase

In almost a month after our engagement, two months became a gap to our main event; the wedding. Surprisingly, I had not had found my dress. Thanks to my friend Elizabeth who introduced me to Ericdress. When I went to the site I was already decided on the dress I wanted. My only problem was locating that particular dress in the site. The customer service department helped me get it and I ordered it. It fitted, looked great. I sold it after my wedding and got an amount almost equal to the money I spend buying and shipping it.

Thumbnail of user nidhij6
India
1 review
3 helpful votes
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December 27th, 2018

I read a lot of comments, I know I should buy a big size. After receiving the goods, I think my idea is correct. These sizes are in line with the size of Asians, so in the future purchases, I always buy large size, obviously, very suitable. The quality is not bad.

Thumbnail of user maxinew3
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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December 19th, 2014

I bought 2 coats from this site, only 1 has arrived. I ordered a size UK12, colour cream. I received a pale pink coat that my 13 yr old grand daughter can't get on she is a size 6. Have emailed 3 times and getting no reply. Have to admit the quality is very good but if you can't wear it, what's the point... DO NOT BUY FROM HERE...

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user ayseg
Netherlands
1 review
0 helpful votes
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December 17th, 2014
Verified purchase

My Jackets arrived today, Two were my size and one for my daughter also fitted her. I was shocked with the handling speed because I ordered last week on Monday and I already have them. I like how my daughters jacket matches Christmas Santa; perfect for this Christmas eve.

Thumbnail of user lynnec16
New Jersey
2 reviews
2 helpful votes
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October 13th, 2015
Verified purchase

I ordered an elegant high low dress and was more than surprised when it arrived within one week. The dress needed to be hemmed and even my tailor commented on how elegant the dress was. The dress was for my Birthday. I felt like a princess for the day with the final product. Thank you for making my day more memorable with your elegant dress!

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Thumbnail of user liddella
Canada
2 reviews
0 helpful votes
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December 28th, 2015
Verified purchase

Really like this dress! It's a beautiful wine color and the size is true. The detail is amazing on this dress... very gorgeous. Great price and quality! My husband loves this dress on me. I'm about 5 "4" 113 lbs. and the size 6 was a perfect fit.

Thumbnail of user dorcasm
Illinois
1 review
0 helpful votes
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April 24th, 2015
Verified purchase

It's my first time to buy a dress from you i was a little nervous about what could happens but i was really surprise after 10 days i got my dress just as described it's a beautiful dress everything is just i wanted it's fit perfectly thank you so much

Thumbnail of user sandraz2
California
1 review
1 helpful vote
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February 24th, 2015
Verified purchase

When I got my dress I inspected it keenly and came into a conclusion that the designer of the site has a great tailoring approach. It is an exceptional design that should have sold for more. They believe that I could get a great dress for that cheap.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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