• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 86th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Negative
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user ashleyh620
1 review
22 helpful votes
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November 21st, 2020

If I could give negative stars I would. When ordering the same item came up different prices. I thought I was never going to get the delivery. They never gave a date and never updated on the status. The phone number was unusable and I never got a reply email back from them. When it finally came it was so cheaply made. Believe it or not our picture even looks better than it is in person. It's like they cut up a blanket and tried making a jacket out of it.

Thumbnail of user aprilc9
1 review
1 helpful vote
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December 1st, 2014
Verified purchase

First off all, I so have to mention that the dress is cute and pretty good in construction, the online sizing chart is easy and accurate; and the delivery was speedy. The only thing that keeps me from giving this a perfect five-star rating is that since I'm tall and lean with a small bust (genetic lottery; yeah,) I'm slightly outside of the proportions for the standard sizing and had to get a custom size. As it turned out, the bust area on the dress is a bit higher than my body, so though the custom measurements were completely accurate, it was still 'puffy' on top. (I wound up getting it altered in the end.) I really don't have a 'particularly' low bust (if I wore a ill-fitted push-up bra it'd probably fit perfectly. [LOL!]) but when you put together slightly high + slightly low = not quite a fit. *shrugs* No huge biggie; just a note to my fellow slightly-lower-than-standard-busted sisters. :D

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Thumbnail of user faithec
2 reviews
5 helpful votes
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November 28th, 2014

Ericdress makes buying shoes really simple, and they've got great prices as well. I've scoured the web for certain items and always found that ericdress offered the best deal, or equal pricing, and so I now trust them and don't even bother looking around. When I've had a return it's been without issue..

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Thumbnail of user graceb27
2 reviews
4 helpful votes
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November 26th, 2014
Verified purchase

I have got my dress :). it was great value and I'm pleased with the purchase as it arrived in 2 business days and the quality is good for the price.

I love browsing the site for cool clothes at super low prices - even their newly stocked items are cheaper compared to Beginning Boutique, etc. They also update their stock a lot so that's good too.

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Thumbnail of user dianeh123
2 reviews
8 helpful votes
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January 14th, 2018

After talking to someone in customer service I was able to resolve my issue with Ericdress and they have agreed to refund the cost of my items less the shipping fee which is admirable, shopping here might not be so bad. Thank you.

Thumbnail of user olgab11
2 reviews
2 helpful votes
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December 14th, 2014
Verified purchase

I did not know that it was possible to get stiletto shoes. After looking at different designs in this site, the flower high heels got my attention and I went ahead to order them. I got them in no time since they were already made. Lovely customer service must also be applauded.

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Thumbnail of user winnih
1 review
5 helpful votes
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November 23rd, 2014
Verified purchase

Made an order on Saturday, everything was packed yesterday (Monday) and my birthday shoes arrived today just in time for my birthday dinner! So their amazing service ensured my order arrived after one business day, love it.
My sister ordered for me with a $20 discount voucher and added gift wrapping plus a personalised message that a human hand wrote! Made my day feel more special, so thank you Ericdress!

Since it was a gift I'm not too fussed about the price though it is quite expensive for quality clothing. I would recommend this store for its clothing, service and nice site design.

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Thumbnail of user kayd126
1 review
8 helpful votes
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November 24th, 2014
Verified purchase

I ordered two beautiful dress for my niece that were on sale. The prices were great, the discounts were ones you don't find in stores. The postage did take a little while because it was shipped from overseas, anyway, everything is fine.

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Thumbnail of user maryanns4
1 review
0 helpful votes
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June 12th, 2015
Verified purchase

I ordered some wedding shoes from EricDress, and they are beautiful, and have good quality for the low price I paid. The service was awesome too! They were able to change my order after I had placed it, because I decided on a different color. Will be shopping with them again!

Thumbnail of user dribydalp
1 review
0 helpful votes
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April 16th, 2015
Verified purchase

Extremely helpful and patient online chat service. After sales service is also tops, no problems at all with refunds and other queries. Shipping takes a bit long but I live at the opposite side of the world, so not their fault! :)

Thumbnail of user ann6180
1 review
0 helpful votes
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February 24th, 2017

I have bought some clothes here as gifts for my friends many times, and those are among my best decisions ever. Girls are both happy with the stuffs, even get back to buy some more later. All items are sophisticated and very high quality products, look exactly like the image and description on the site. Everything is perfect, from products to service. Customer service team is also very enthusiasm; items was delivered on time without any lost or harm. You can also get some discount when register a new account, 10% or more in some occasion. Certainly will back in the future.

Thumbnail of user sarahy21
1 review
0 helpful votes
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February 10th, 2015
Verified purchase

My star rating is based on the average of following
1. Quality products - The dress I got was fit and well tailored
2. Excellent service - The customer service were responsive and helpful
3. On time delivery - it took 11 days to get it.
4. Nice price - 61 USD for a pretty dress.

Nothing but perfect

Thumbnail of user boobyg
1 review
2 helpful votes
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April 9th, 2019

I ordered a pair of shoes early March 30 days later, I'm still waiting for it!

The order's processing started the day after the payment was done and the delivery was supposed to take 10-20 days maximum.

I contacted them several times and they keep telling me to track my order and check with my local post office but the item appears as being stuck at the same export hub for a month now... isn't a convenient excuse for them?

I never had any issues with receiving any order before Eric Dress.

This is by far my worst experience! This is a scam company to avoid! Waste of time and money!

Thumbnail of user micahm196
1 review
2 helpful votes
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April 21st, 2021
Verified purchase

They never send your items, and their customer service is terrible. I ordered a tux with expedited shipping, expecting it within 3-5 business days. It has been 3 weeks. I payed 38 dollars for the faster shipping. The tux was for my son, and we haven't received it. Eric Dress hides behind the covid shipping delay, so you wait too long to get a refund when your items never arrive. They are a Chinese business, so this could be chalked up to the average 25 day wait times, but they haven't been any help as they just keep asking me to give them my order info, and then saying I'm giving them the wrong info.

Tip for consumers:
I wouldn't have used the site at all, but if you do, maybe order small items that they wont mind sending, as the site itself is generally just a scam.

Products used:
I never recieved Items to use.

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Thumbnail of user lyluyue
1 review
0 helpful votes
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December 11th, 2014

I am very happy and will be happy if you also owned this two ways of wear style beige boots in your wardrobe. You can always have perfect shoes available. The material is unique; they shipped very early and arrived at my home in record time.

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Thumbnail of user hedya
2 reviews
2 helpful votes
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December 28th, 2014
Verified purchase

I had some bridesmaids that could not afford to buy the dress I found at David's Bridal. My mom got on the internet and found this dress for a fantastic price. The sizes run a bit smaller so we bumped everyone up one size and so far they fit almost perfectly. The alterations will be minimal and the quality was so much better than the original dress. The colors are outstanding. My mom is ordering her dress from here, too. I will definitely be recommending this site to all my friends for their prom or wedding dresses. Thank you Ericdress for helping me to make my special day beautiful.

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Thumbnail of user jodiel13
1 review
1 helpful vote
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October 27th, 2014

I love ordering dresses from this site. They are prompt, reliable and the orders always arrive within 3-4 days no matter of my current location around the world. Once i received a duplicate of my order and was afraid they would charge my card twice. I contacted tbdress, but they said it was a mistake on their side and i could keep them or donate them to an orphanage.

P.S. The shipping rates are quite impressive regardless if you are located in Asia or Europe.To top that, my orders never took more than 3-4 days. So, imagine ordering on Sat and having the order by Tues! Unbelievable!

Thumbnail of user reginar131
2 reviews
3 helpful votes
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September 8th, 2020

Ordered dress July 25th money taken out of my account but never received shipment information or product! Don't waste your money or time on this bogus site/app this is all the info I keep getting when trying to track my order

Thumbnail of user aims
1 review
21 helpful votes
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April 18th, 2014

How beautiful applique! Material is also very good, I can't wait to wear it then suddenly surprised to find that changes a lot of young, short dress than long gown may seem a bit more playful and doesn't need so solemn, overall a very pleasant shopping, this time I will continue to support the site, and strongly recommend more good friends.

Thumbnail of user now4
1 review
3 helpful votes
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September 22nd, 2013

Horrible experience. Followed their size chart exactly. Dress was 6 inches too small in bust. $500 in phone calls & I'm stuck with the dress. Told me to send pictures to prove it didn't fit. I did so. Not good enough, they sent a ridiculous list of instructions for the pictures. They insisted they sent the size I ordered, but the labels had been removed prior to shipping. Black market, stolen dresses? The dress itself is absolutely gorgeous, beautifully made, extremely high quality. Definitely a black market designer dress.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hey dear,

Firstly, thnks for shopping with Ericdress.
It’s very disappointing to receive a... comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your E-mail address so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!

Best wishes
Ericdress Team

Thumbnail of user shirleyr114
1 review
8 helpful votes
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June 30th, 2018

If you do not want to be aggravated do not order from this website. Their sizes are incomparable to US sizes. Ordered one size too big and came in 2 sizes too small. Very lax on customer service. Could not get a response until I disputed charges. Finally got Email giving me return information.
Sending items back today will see if I get refund. They do not tell you that everything comes from China and noone speaks fluent English

Thumbnail of user bernadinev1
1 review
0 helpful votes
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July 12th, 2021

I place an order they didn't have the items they never send me back my money or the items. My ordered was worth 208$ without tax. I am very discussed to see how others are still from people who don't even have.It's a damn shame my God punished you thief.

Tip for consumers:
They are scammers don’t trust them.

Products used:
The man clothes are horrible I order a baby blue suite for my husband never received it and to more items

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Thumbnail of user sofiap1
1 review
24 helpful votes
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October 25th, 2013

Two months ago, my friend had a very attractive dress, I asked her where she had bought it. She had it from Ericdress I am usually into mall and boutique shopping but this time I had to change. We underwent an ordering procedure of which she guided me. I got a purple color so that we would not look same every time we are on the dresses. The long story shortened, the dress was delivered a month ago, It looks well designed, well sized and well packed. I had no friction with the site's customer care group. It took a little longer to arrive. However, for its quality, I would accept the length of time it took.

Thumbnail of user jennyr9
1 review
4 helpful votes
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November 24th, 2014

I received my dress pretty quickly and it was beautiful. Unfortunately it did not fit properly. I immediately contacted them to let them know that it was too big, bulky and uncomfortable. Three weeks later and I still can't get a refund. I keep getting the run around. I almost feel as if they are intentionally delaying the process so that it can go over the thirty day return policy. I don't know what to do. I sent photos with measurements but they said they are not good enough. The experience has been frustrating. I will NEVER buy a dress on line again.

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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Ericdress Team

Thumbnail of user carolao
1 review
15 helpful votes
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January 28th, 2016

Ordered boots for $90.00 and received something totally different after waiting 2 months. Paid via PayPal thinking I would be protected. Wrong! They offered me ten dollars which I refused. Was told by PayPal in dispute I needed to send boots to China and provide a tracking #. Their site states that there is an address in LA for American returns. Wrong again! Would cost me $110 to ship to China something I did NOT order! Disgusting! PayPal cannot help because I cannot keep boots and get my money returned also, which is fair. Now I'm stuck with something horrible and would cost more to return! SCAM!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Carola,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you for your order, please kindly pay attention to your registered email box. Thanks. Please don't worry about your order and you would get it soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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