• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user xiah
Wisconsin
1 review
9 helpful votes
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September 3rd, 2014

Well I oder a dress from them all pay for but so far no dress yet. After reading all the reviews am afraid that I won't get my dress. I also went to their website to track were my oder is but I got no connection to their website.

Tip for consumers:
The clothes might look pretty but think again before you buy I know I am now..

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: service@ericdress.com or reviews@ericdress.com.
On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Ericdress

Thumbnail of user paulaj13
Florida
2 reviews
2 helpful votes
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December 21st, 2014
Verified purchase

Dress is fantastic value for money. I ordered this in black and it looks stunning. I ordered a standard 12 and i have to have it taken in a little and the length is too long, but i was expecting that.

Great quality all round.

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Value
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Thumbnail of user danielm97
California
1 review
1 helpful vote
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November 1st, 2013

If I could I would give EricDress ZERO stars. We ordered a Holloween costume and paid $24 for "expedited shipping" only to find out that it took two more additional days to even process our order -- way to go on that "expedited" order. Now we are without the costume for our Holloween party. Very disappointed.

Thumbnail of user lenad1
California
1 review
3 helpful votes
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November 26th, 2014
Verified purchase

I love, love, love this store! Great website.

There are so many cool patterns and styles of dresses. Great products – and they're all really well made and high quality. The dresses themselves are very well priced.

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Thumbnail of user jessicaj70
Iceland
2 reviews
0 helpful votes
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December 1st, 2016

Is been absolutely fun shopping with ericdress.com really i love everything so far that i have bought from them. And that's why i keep on shopping with ericdress.com
And i do get lot of compliment from people.

Thumbnail of user stanp40
Massachusetts
1 review
5 helpful votes
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December 26th, 2019

Don't buy anything from them, their return policy sucked. They're a sham. I bought sports coat from them I returned it the same way I got it and now they're telling me It's defective and I couldn't even fit in the damn thing so I never even wore it. I have to pay $14 to get a new item. At this it's just $#*! them

Thumbnail of user pennys382
Florida
1 review
0 helpful votes
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November 23rd, 2020

Be careful using their size chart... I went by their size chart and was way to big. Tried to return it and they told me that I had to pay for the cost of the labor and material, plus shipping, this was not a custom order it was a standard size 8 In other words I had to pay for the dress again just to return it, and they get the dress back. Would never buy from them again

Thumbnail of user melissal532
California
1 review
5 helpful votes
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June 12th, 2020

This place is the worst ever. I purchased dresses and paid for express shipping. I wrote them and they took a week to respond to an email. Which would put me out of the refund window. The dresses took over a month. No communication or willing ewww wot work woth me. There website states that I must return to LA site. But they still to refuse to send me the address

Thumbnail of user jocelynd4
California
3 reviews
11 helpful votes
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April 26th, 2015

I like the fact that the coat was designed in a way that one can hardly tell it is a coat. I got it and the coat has helped heat up my cold mornings as I work to the train station. It was quite cheap and quality.

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Value
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Thumbnail of user brendag24
Pennsylvania
1 review
1 helpful vote
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May 23rd, 2015
Verified purchase

I have been skeptical about purchasing shoes from this site, due to the reviews. However I was pleasantly surprised about the quality and similarity to the site. I love these shoes. Some look even better in person. I would definitely purchase from this site again.

Thumbnail of user mehakc
Nevada
1 review
1 helpful vote
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June 1st, 2016

So after reading all these reviews i was scared but i got my dress and it is not bad for the price i paid. The cloth inside the dress only covered my knees and that is the only issue i have. It is really pretty. I also think that sleeves are too wide and i dont like to show my underarms. But still i love the dress and i am going to wear it.

Thumbnail of user simonam2
2 reviews
1 helpful vote
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November 29th, 2014

I was sceptical at first about ordering my wedding dress on-line. Once my order came in and I tried it on I was very impressed, it was beyond my expectations. I absolutely love this dress and I cannot wait to wear it on my wedding day. It even came a week early! I am definitely happy with my purchase. :)

Service
Value
Shipping
Thumbnail of user flyann
Kenya
1 review
0 helpful votes
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November 4th, 2014

I got the best dress last week. I ordered a prom in glittering blue for my formal with my friends. Unexpected to arrive early. The fit was perfect only the color was missed out, I want it in aqua blue but I received it in royal blue. Anyway I still love it as long as it's blue.

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Value
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Thumbnail of user martinsa3
United Kingdom of Great Britain and Northern Ireland
1 review
9 helpful votes
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May 28th, 2019

Completely disappointed with with that online shop. Order suits, cost me 150£. When get a suit it been too smal. Customer service tell me send back and I get refund or replace a new one. And now I don't have anything. No money and no suits. Don't buy anything from ERICDRESS newer!

Thumbnail of user leeland
Kenya
1 review
1 helpful vote
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January 6th, 2015

Hello guys am from Sweden. I recently ordered a dress and just got it at home. The dress came in perfect conditions and it really lives up to the photographs on the website. The size was just right (I used the measurement table on the website) and all I have to do is adjust the hem of the dress as it is a bit taller than I am. The delivery was really quick and the customer service was incredible, really responsive and useful. If I ever have another party this is the website I'll go to! Thanks!

Thumbnail of user darleneb11
New York
2 reviews
1 helpful vote
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November 12th, 2014

The color of the dress might be a little different from the picture of the website. But the color makes me look younger and more beautiful than usual.And the price was reasonable. Thanks very much to ericdress.

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Value
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Quality
Thumbnail of user bettyn10
Kenya
3 reviews
0 helpful votes
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February 2nd, 2015

Initially I was very concerned about ordering a dress online especially a dress that was for an important event. I chose to have the dress customized so that way I was sure it would fit and everything turned out perfectly. I received so many compliments and I was the only person at the event wearing this dress. I plan to order every dress I need in the future from ericdress!

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Value
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Thumbnail of user cathd1
Taiwan (Province of China)
1 review
1 helpful vote
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May 8th, 2015
Verified purchase

I have had lot of shopping experiences, but I have to speak highly of my favourite site, ericdress.com, which is a best site I have never seen. This shopping gave me a good impression and I will never forget it!

Thumbnail of user elvah1
Florida
2 reviews
5 helpful votes
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January 4th, 2015
Verified purchase

I got my dress for prom. It arrived within two weeks (to Canada) and it fit almost perfectly.

It`s a very long train but I knew that before I bought it and already planned on getting it hemmed. It was a little loose in the bust/tummy area but that was an easy fix at the tailors.

All in all, it was great and I wasn't too worried about it getting ruined or stained.

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Value
Shipping
Returns
Quality
Thumbnail of user marys379
Pennsylvania
2 reviews
0 helpful votes
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July 11th, 2016
Verified purchase

I had the pleasure of purchasing a lovely gown from Ericdress. I made a mistake with my measurements. Ericdress notified me to correct my measurements. However I failed to get it right. The notified me a gain ( via email). After my many mistakes. I received my beautiful dress in a timely manner.

Thumbnail of user efiaw
Spain
2 reviews
11 helpful votes
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October 31st, 2014

I don't know what you guys ordered but my order number ******* was great. Nothing was broken, all of it was of GOOD quality, i said good not the best but what do you expect perat about $30 each. It's cheap as and it was delivered fast, what more do u really need?
;)

Thumbnail of user kateg9
United Kingdom of Great Britain and Northern Ireland
1 review
7 helpful votes
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November 6th, 2014

Purchased 3 dresses in an XXL (I looked at the sizing on the website and measured myself). When the goods came, they were only fit for a child and were nowhere near the sizes stated on the site. The quality was also very poor, with unfinished hems and rucked seams.

When I contacted them to return the dresses, they told me to take them to a tailor to alter them, or give them away as gifts! I have never experienced such bad customer service. They are avoiding taking the goods back because of some excuse about customs.

They are not the sizes as described and they are shoddy and badly made.

Never buy from this site. If I could give their customer service no stars, I would.

FYI. Noticed that Eric Dress advertise on this site. Please don't buy from them unless you don't care about your rights as a customer! Site Jabber should seriously consider whether they want to be associated with a company that sells such bad quality goods and has such poor customer service.

Tip for consumers:
Don't.

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Value
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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Thumbnail of user wt16
New York
1 review
1 helpful vote
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June 14th, 2014

I was going to buy a pair of Gorgeous sandals on this site! Guess what? Thanks to all the reviews, I decided not to. I don't want to go through the headaches of being robbed of my money, and not getting my item. These wesites from China are the worst! I had a bad experience on ebay with a seller from CHINA! I never received my item. I did receive a full refund! So that makes me happy. Do not order form this site or Shoepie!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

My dear friend,
Thank you for your information.
I am sorry for the problems you have met. Could you please give me your order number so that we can check it? We will contact you after I communicate with my workmates for your order and give you a reply quickly.
You can also write me here: service@ericdress.com and reviews@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

Thumbnail of user charliese
Chile
1 review
0 helpful votes
  • Send Message
February 2nd, 2015
Verified purchase

I am very proud of the service you awarded me. I mailed you two times and you responded very fast assuring me that I could trust your service. I am grateful that my order came as per your timely prediction. Thanks again.

Thumbnail of user kesiaf
Kenya
1 review
0 helpful votes
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January 2nd, 2015

I really love your service. Among all the websites your are the best in customer service. I ordered from many, many other websites but you are the best. One of my orders which I need as fast as they could send it to me got to Qatar in less than 3 days which was super great. I thought that it would take about 5 days... but wow, I got the dress today in less than 3 days, all the way from China to Saudi Arabia.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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