EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
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Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
Although I am very happy with this item, it is not the same as the image above. The design is not the same. I believe that this is not right, as it misleads people to think that it will look exactly like this. Having said that, I love the jumpsuit. It fits perfectly and it looks very good. It just doesn't look like the picture above.
I ordered a dress (custom sized) and i am amazed about the customer service which has been so helpful and concerned that my measurements are right. The dress was made in no time at all and delievered 3 days before expected delievery date. No need to say the dress was perfect! Thanks!
I got the dress within 2 weeks after I ordered. I was so amazed that the dress was more beautiful than the pictures. I immediately tried it on and took this pictures. I highly recommended your products, prices and qualities.
The material of my dress was described as 'cotton blends.' I checked with Ericdress customer service because I prefer cotton, and was told that the material was a blend of cotton and polyester.
Now it has arrived and the label says 100% polyester.
I don't like wearing 100% polyester because of the static electricity.
After some email to and fro, I got a partial refund which is fair since some of the items were ok. They responded fairly quickly to my Sitejabber review and after that responded fairly quickly to my emails.
I bought a dress online and it was not the color or material as shown on the picture. Their site indicates that they provide refunds if client not 100% satisfied but when I contacted them as soon as I received it to request refund, their response was that they can't guarantee the same material and that they put a lot of hard work into it so I should keep it. I am in no way satisfied with the dress and couldn't wear it for a formal event I attended since the dress looked like something my mother would wear. The change in material changes the look of the dress completely. I followed up with them and now they are not responding to that message. Buyer Beware!
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative will email you for your order, please pay attention to your mail box. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
Thank you thank you thank you. I have bought this dress for my girlfriend and she is really really happy with her dress, the packaging was amazing all in it own box wrapped up gorgeous. I am also very happy with it. The colour was exactly what she wanted detailing is amazing on it as well. Shipping was amazing and being able to follow it all the way to my house was even better.
Thank you again
Thank you Ericdress. The dress arrived today which is the exact date that you promised. I opened the box and the dress is in good condition. The fabric chiffon is soft and comfortable. Well done, guys.
Last month I ordered a dress from Ericdress. At the last minute I decided that I wanted a different dress than I had ordered. The employee said that it would take extra time, but I did not. The employee said she would do her best dress on time with me in the Korea. I was very nervous if my dress would be there on time. My dress was even four days earlier than expected, I was very happy. The dress is really fantastic and very beautiful. I got married yesterday and it was a great day. I want to thank ericdress for the beautiful dress and for customer service.
I saw lots of bad reviews after placing an order so I was nervous and constantly contacted customer service at Eric Dress. I recieved my gown after in 3 weeks and it fit almot perfectly. I ordered the size based on their chart which was 5 sizes more than my usual dress size so I was unsure how this was going to fit. Turned our just fine. I have one area that needs to be adjusted but there was no way I could have ordered a size smaller. I was skeptical but very happy with the product. The gown looks beautiful and you can't beat the price. I would recommend this site but please make sure you follow their directions on how to order the right size. I'm a size 6 or 8 in a dress and had to order a 16 according to their chart.
My dress arrived yesterday. It is absolutely gorgeous! I ordered it in the purple. It fits perfect and it arrived very fast! It shipped 3 days before expected and after being shipped it arrived here in 3 days time! I LOVE IT!
It is exactly as the one in the picture, really detailed and very good quality! The shapes, the fabric and the details like the beading are exactly as described on the website. The service from ericdress is great. Thank you
The dress arrived & it was amazing. The fit was as if it was made to order. I was so impressed, with the workmanship & attention to detail; I could not have asked for better than if it was individually tailored. I have no alliance with the company but, I hold it in the highest regard. I would absolutely return to Ericdress for return business.
I bought a dress from this website for $148. I received it over a month later and was horrified.
This dress was a $10 piece of crap. The cheapest material and it didnt look like the photos online. I emailed them for a refund and they said they will only refund me $50. Are you kidding me?
So you pocket $100 and i pay for return shipping?!? Save yourself the hassle and NEVER order from this website!
Hi,
So sorry to hear you had some problems on your order. Our representative has emailed you several times, would you mind checking it and send a reply? Looking forward to your news. Any other questions, please also feel free to let me know at reviews@ericdress.com. Have a nice day.
I have purchased 4 dresses at EricDress in two months time. Every dress I have received has been exactly what I ordered. The product is very high end and the prices is FANTASTIC! I will continue to buy from EricDress and I recommend this co. To everyone. They are great...
Satisfied customer,
Connie Gorden
Do not trust this company. They would not refund my money after saying they would give me a partial refund. Don't waste your time, money, and effort. They also have poor customer service. Some of my emails were answered and some not at all. They did not resolve my issue. Don't trust them. Don't use them. Don't even shop with them. Just don't. Please.
THIS DRESS IS BEAUTIFUL! I was super worried about reviews I have read previously after I ordered the dress! But it came today much earlier than expected, had great customer service! It is exactly how it's pictured! 10/10 would recommend!
Ordered item and once they got my money via PayPal they emailed stating item was out of stock and to pick another item. Didnt offer refund or anything. Stay away from this Chinese company and dont purchase anything from them!!!
* EricDress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought my wedding dress with them and ordered it in silver, when it arrived it was gray. I tried to contact them but they said that was the color on their "chart", well no color chart was available when I ordered it otherwise I wouldn't have bought in in that color. Now my wedding is ruined cause I have a dark gray dress.
Dear Brianna,
Thanks for your feedback here and so sorry for the problems happened on you. Please note that we have refunded you and our representative has emailed you regarding to the refund id, Could you please kindly check it? Thanks. Once you got the refund, please let us know. If you have any questions, please feel free to let us know at reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I ordered a coat from this so-called website on Dec. 12,2020. Here it is January 28,2021 and I still haven't gotten my order. I checked the page and it's saying the exact same thing over and over. Get tf off this website and go to Pacsun or Zumies because their finessing.
Waited more than a month for two burgundy jumper and polo necks to arrive in xl size, eventually recieved two jersey strapy top in beige and black is size small.
The quality of those two even was terrible.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And we'e got your mail and our representative will eamil you soon for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I just bought a yellow jumpsuit with the fear that it didn't have any reviews. I usually buy things online when they have very good reviews (photos and a minimum of 4 stars). But I decided to give EricDress a shot because I saw very good reviews in many other items and the result was great.
The quality is very good, I love the color, material and style. The only thing that bodered me a little is that they are using pictures of a model using the jumpsuit backwards... and if I try it like that it feels very uncomfortable and it creates some wrinkles that don't look good. But either way it is very pretty using it the right way. I'm happy!
Ordered 2 shirts. More than a month later I didn't receive them. No phone # to call. I emailed them and they sent me 2 tracking #s, both of them aren't even real tracking #s. Then they had the nerve to ask me to verify with the post office and my neighbors.
Ericdress had great products at prices that couldn't be matched! I had to expedite the shipping a bit to get it on time and even the shipping was reasonable. I will definitely use Ericdress again for any other dress requirements for the parties I attend.
I ordered a dress drom this company and it was not toy expectations. Very cheap. I contacted customer service for a return and was given the run around. They stated they tailor made my dress (?) It was simply a 6... nothing extra or special to it. They told me to keep it for the next occasion. I stated I have no use for this low quality dress. They said they have no use either. NEVER AGAIN! I urge everyone to avoid ordering from this company. Frauds. Dont bother reading the return policy cause they will not honor it.
Dear Leyanna,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. We've got your mail and our representative would give you a reply soon. Please pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear Sally,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you about your order, please kindly pay attention to your registered mail address and send a reply if you got our email. Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team