EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
Thanks for an excellent service rendered by your team, great product, timely delivery and good customer service. Definitely will return here for another purchase.
My shopping experience was great. I got my sexy sleepwear delivered within a short time. It is well designed and fits perfectly. Can't go into details now.
Really happy with the sizing, style, and beautiful colour/patterns of my dress. I will be shopping here again. Thank you, Ericdress for the promt service.
I ordered on March 31st and received a confirmation email saying processing will take 8-12 days and shipping time 2-8 days. The maximum would be a 20 day wait. On the day (April 20th) that I expected to receive my shoes I got another email telling me my shoes were shipped that day and it would be another 2-3 day wait. That should have been April 23rd and it is April 26th.
These shoes cost me $63 and the problem is they were for prom. My prom is this Friday and due to the product not coming I had to buy another pair of shoes. They then told me I cannot have a refund today because it is now en route but I do not believe that because I ordered a month ago.
I bought a winter coat for a gift from them last month and paid almost $40 for it go be expidited. It wasn't it still took 1 month to get to me which is outstandingly slow. Then I got the product and I loooked at the size recommendations and this coat is literally 2x smaller than it's descriptions say it should be. It does NOT look like it does on the website and in person is super cheap and ugly. I spent almost $100 with shipping on something UNWEARABLE! I am extremely disappointed and have never written a poor review for anyone until now.
Products used:
Men's black puffy coat
Even though the ericdress.com review rating is 3.5 out of 5, I thought I won't be a victim.
Just after the last Boxing Day I placed an order - Cocktail Evening Dress (with beading) item #******* US$264.99. On Jan 8,2013, I spent another Cad$92.20 (duty + GST + processing fee) to DHL for picking up the dress.
Unfortunately, surprise becomes nightmare. I was shocked when I opened up the parcel - the beads are large and heavy (total weight of the dress is 2.8 lbs). The measurement seems fine when you measure it, but just because of the poor lining and the STIFF garment, I can barely put it on. The cutting is totally out of shape/kilter (especially on the bust area). The horrible THICK LINING screw up the whole dress.
After several emails to *******@ericdress.com, their solutions are: take the dress to alternate, sell it, give it to your friend as gift, or place another order with a special discount, and finally offered me a refund of Cad$15 to shut up.
Please beware that you are dealing with a company which registered in Cyprus, but actually locates in Beijing and Hongkong. (http://www.ericdress.com/help/Contact-Us-113.html#detail1). Its a big communicate block out to deal with them, and their refund policy is pretty restricted once you touch it, its yours.
I have learned a big lesson and I sincerely advise all the web shoppers to stay away from this website.
Note: the web is always on BIG discount, dont fooled by their false advertisement
The staff are extremely helpful and go completely out of their way to help you! I would highly recommend for unique dresses. Thank you for my amazing 30th birthday outfit!
DO NOT BUY ANYTHING HERE, POOREST QULATILY- 0/5 STARS
I am positive this website is a scam- I just wish I would have done more research before purchasing, surely all the five star ratings must be made up from within the company. I made the worst mistake in purchasing my wedding dress here, thinking I could save some money as I am not a high maintenance bride- although the dress was still $170 US dollars. The dress arrived and DSL just threw the package under my bushes- did not even bother to ring the door bell. When I opened the package I could not be more displeased- CHEAP CHEAP CHEAP, and not at all as pictured- gemstones were already coming unraveled off the back. I have attempted to reach customer service via phone and email and have been unsuccessful, I highly doubt they will return this poorly made dress- Ill be lucky if I can sell it to a local bridal consignment for $20.
Ordered last September, couple of articles online. Nothing fits, sizing is really off. Ask for reimbursement they asked me to sell it to friends, ask again they told me to give my things away that they would give me a 20$ rebate on my next purchase. I confirmed that I wanted my money back as soon as possible. March came and from a 140.82$ USD they returned 39$ at the end of March! Impossible to get in touch with them and the shipping is made from China. For those who are looking for the shipping address here it is:
Room206,2nd floor, Kaisheng Building A, Helong 1st road 18, Jiahe street, Baiyun district, Guangzhou, China. Postal code:*******
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.We've checked your order and we have refunded you. Please kindly check your account. If you have any questions, you can aslo write to service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
Finding it exceptionally hard to get out of my new boots... Absolutely love them, and have already passed your website on to a bunch of my friends. Very pleased.
My dress is all that I thought it would be. I was afraid to order through this site after reading some reviews. However after ordering I am very satisfied.
I am a lover of wearing fashionable boots. I was stunned with this sterling boots which I bought from Ericdress for very reasonable price. The plain design is alluring.
First, I would thank your fantastic customer service. I would say as well that shipping, value and quality are well dealt with. This is definitely an all rounded company.
I was exciting seeing my wedding gown because of its shape and lace. Though the lace is kinda easy running, but it is definitely beautiful and amazing. Super like!
If you enjoy spending DAYS writing multiple emails, service requests, disputes, and researching for a phone number that I found under a dispute claim site (even though they claim they are a UK company with offices in Poland--heads up--they are NOT) just to dispute not just a double charge of the same item, but 3 charges of the same exact item and yet when you click on your order it states you didn't place an order yet. Yet you have 3 charges on your credit card to PROVE they charged you. Or if you enjoy the non existence of a so called service department that never responds but loves charging your card over and over again. But when you call to find a customer service rep, you get a bleaping answering machine in some God forsaken place in China. If you love a GIANT HEADACHE when doing online shopping then EricDress.com is the perfect for you! FLUCK EricDress.com
Tip for consumers:
Just do NOT ORDER from them. Or use a credit card that is good about working with you and willing to cancel charges based on what evidence you can provide them. Screen shot everything and save it till your product arrives. Don't expect a full refund even though they promise one.
Products used:
I never ended up using or received any EricDress.com product. And doubt I ever will nor plan to using their products. At this point, even if they gave it to me FREE, I would NOT accept or wear it.
I got very concern about coming from China, but I gave it a shot. The clothing looks like the photos, but just looks like... The material is poor, the finishing is horrible... threads falling out everywhere... each piece that I bought, 6 total - even ordering the same size to all, came in different sizes, a few somehow fitted others did not at all, too small... I tried to return the ones that did not fit which where the most expensive ones, the answer was: "I am sorry to hear that the size does not fit you well. According to our return policy, you can return it back based on shipping cost at customer account. From our experience, the shipping fee is not cheap. It is more benificial if you can click the exclusive customer link http://www.ericdress.com?CSID=******* to select a bigger size, then we will try our best to offer you big discount. "
What am I? Crazy to other anything else from this place? How is it possible you buy things that are supposed to be the same size, but instead, each and every piece came in different ones?
Also they took longer than promised and instead of delivering on my shipment address they sent to my billing address! I had to run around to get my things.
Tip for consumers:
Dear Eric Dress Team,
Thank you very much for your response to my review! Nevertheless, I really think it is interesting this kind of response just coming “after” the review, meaning, 30 days later of my complaint through your website to customer services, which I stated before, said that nothing could be done, but a great discount to new purchases.
My understanding is, just because the review you changed your concept and rules?
Yes, your customer services has called me and e-mailed me, an
Dear Ellie,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
According to our return policy, we accept you return your items and after we get them, we will send you the full refund. Hope that you can understand. Also, our representatives have contacted you, please payt attention to your mail box. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
So far I am pleased with my purchases except one coat I purchased buttons were loose! I ordered a customized evenig gown which fit right and was beautiful
The WORLD of internet clothing thieves. Some thing has got to be done there must be a way to STOP them. The BANKS allow this, it must be a system that can pinpoint these JOHNNIES from stealing ppl monies. This is getting out of control. Some bank accounts have insurance and give back monies that were fraudulent took but only one time in Toronto. The clothes LOOK so beautiful on line it's hard to resist but its pics from the real designers. How to get the real legit DESIGNERS I don't know, if u do SHARE plz. Hard working money all gone to these WICKED short ppl. Dont trust any of them at anytime. Even at the corner store. They making and selling CANCER just to become rich and it looks like they succeeding. DON'T BUY CLOTHES ON LINE ESPECIALLY IF THEY TO CHEAP TO BE TRUE. Spread the word STOP these ppl.
I ordered a dress made to my measurements and it came swiftly, packaged nicely, and fit perfectly. I was so satisfied. The dress would have costed me at least twice as much at a local bridal shop.
I got excellent stuff. My first time shopping from home. I had never known it would be possible to shop online. Thanks to my daughter for showing me light. The price was worth what I got delivered.
Feb 6 i ordered a coat from eric dress, i have yet to receive or get any information from the tracking source! Customer service is absolutely TERRIBLE! PLEASE AVOID THIS SITE AT ALL COST... SCAM! Goos news is i filed a dispute with my bank and got all my money back!
This company is a big scam as their clothing does not match what they advertise. It is also a shame that those beautiful African American models don't know how customer order and never receive what they have purchased. I place a purchase back in February and its June and I have not received money, response or clothing. PLEASE, PLEASE, PLEASE DO NOT BUY FROM THIS COMPANY
I went to ericdress to get something warm for a child of a friend. Korean Long Sleeves sweater particularly impressed me. I would choose the apricot sweater because the color is so pleasant. The cotton material is pleasant to wear and will keep the kid warm.
This shop is particularly suitable for women who want something special. It hasa large range of wedding dresses and accessories. I will recommend it to another friend of mine who is getting married next month.
Perhaps I will also stop over at Clothing Section for Women to see if I can pick something up for my niece too. I was thinking perhaps a nice top and a matching pant. There are blouses, shirts and knitwear in exciting colors and designs. I am still undecided. Knitwear looks pretty or perhaps a lace T-shirt will do nicely. For the pant, I think the Korean style pant with Leisure bow Knot will be great. I must check if there are enough color matches. It has a price of $16.29, which fits my budget exactly. The top sets me back $19.63 so that with shipping and taxes the entire thing comes within $40.00. Lovely!
Delivery estimate was 2 weeks, not receive for 1 1/2 month hard to track, can never speak with anyone when calling had to leave a message, was a birthday gift ruined never again.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team