EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
I have ordered dress which came even sooner than expected. Description fits the goods, dress suits perfectly, they are confortable, awesome. Coudln't ask for more :)
I can help but to LOVE this dress! I'll b wearing it for the marine ball and so far is the best dress I've ever purchase... the price is amazing and the fabric... woooow no words! This dress and website is amazeballs... LOVE LOVE LOOOOVE it.
This is the worst site on the internet for service I can't say anything about their products because I shopping £180 and also I paid £36 duty and tax to government but I receive $#*!ing second hand and rubbish sttaf from them and I try to send them back but they said I can give you $12 discount. It's so funny and it is toribul. I'll be on every site that reviews companies to write a review. Don't steal my money and think you can continue doing business as usual. DONT SHOP HERE IF YOU WANT YOUR MERCHANDISE OR MONEY THEY ARE THIEVES AND SCAMMERS.
I purchase an item from this website and after a sufficient amount of time for shipping I called twice for a tracking number but never was provided one. So after a month I did a "live chat" asking them to reverse the charges upon learning they never shipped the item at all but interestingly had charged my credit card on the day of my purchase. In the United States that is considered money laundrying... a federal offense! The gal on the live chat begged me to not open a dispute or she would be "punished!" YIKES, what is up with that... but this is China where human rights are not important. They charge your card and then prey on your emotions to not reverse the charges thinking some worker is going to be tortured if you file a dispute. Scary. I would question any high review of this company with suspect... likely written by their family and friends. One consumer website acknowledged this company had fake reviews posted to elevate their rating. Save yourself and delete this website immediately. If you have already made the mistake of ordering and have not seen your merchandise, dispute the charges immediately! Can't wait to see what stupid auto reply to my comment they post now. No need to resolve the dispute just cancel the order!
Dear Ann,
Thanks for your review and we are so sorry for the unpleasant shopping experience happened on you. Your items have been shipped out and our representatives have emailed you, please pay attention to your mail box. If you have any questions, you can also write to service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
Great services, fast delivery, beautiful products and excellect stuff they have. I truly love it very much and will surely visit ericdress again and purchase more goods I prefer!
I ordered a dress from ericdress. The picture looks very nice, but the actual product has a very poor quality. It's in no way compatible to its advertising and price. I'm very disappointed.
Tip for consumers:
Don't buy stuff from this company
Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
I, ve had a great experience shopping at your store you have such beautiful clothes I look forward to sopping from you again and again thank you so much for the gorgeous clothes
Love the way it fits and flows. I bought it in watermelon and everyone loved it. Had to get slight alteration to the waist but other than that is was perfect! Thank you.
I think the eric dress should deliver goods as soon as possible. I received my dress for five weeks, but it is exactly as on the photo and very fit me. Thank you!
I like every service you offer but am sorry i can't shop often because my budget is limited. During my next shopping season I will start here because I got a happy experience.
I ordered a bridesmaid dress/casual wedding gown on this site. The quality ended up being very poor and the sizing chart was far from accurate, making the dress much too large to wear. There is also a small stain on the train, so I imagine Im not the first person to have an issue with this dress.
I attempted to return the item immediately by contacting customer service, per the instructions. Despite the website saying returns can be made within 7 days, they refused. According to them, this standard size 6 dress that I ordered from a drop down menu on their site, is a custom order and does not qualify for a return. Ive continued insisting and now theyre offering a 50% refund so they can cover their labor, or offering to pay me $20 to keep the dress.
The above tactics are extremely deceptive business practices and Im not sure where to turn next. They dont give you any contact information, other than an email address, and their responses are slow and hard to understand. Im pretty sure they just keep saying no returns until people become so discouraged that they just keep the item that theyll never wear.
* EricDress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, So sorry to hear you had some problems with your order. Could you please let me know your order number so that I could be able to help you? Thank you. You could also email us at reviews@ericdress.com and I promise your problem could be resolved soon. Have a nice day.
My watch is beautiful. I already showed it to my friend and she was impressed too. I have recommended you guys to a few friends and they will check you out as well.
Simple, casual... when i tried it on me, my husband commended for choosing this one, he said that the dress fits me and i also think so. Fast shipping! I received it only one day after i bought it.
" My boots arrived last friday and they're amazing, beautiful and comfortable, and arrived in one piece, safe and sound. I've recommended your site to everyone I know. Thanks ever so much! "
I think my shoes got lost in the mail and it took a little longer BUT Eric Dress stood their grounds and helped me get my shoes and I love my shoes. Fit perfect and wore them to a fund saiser yesterday and all the ladies asked where I got them smile thank you bunches Eric Dress for not giving up on my shoes..
It is a store were you can buy almost everything that you wish at incredible prizes easy to use and with all the confidence that you will receive your items in a easy and fast way.
LADIES! You will not be disappointed with this dress! I added a sash to it. Other than that! AMAZING! And it was true to size. I ordered a ten and thats what I got! 5 stars!
"Thank you so much for this dress... absolutely gorgeous.
I ordered for a wedding random shipping and it took about two weeks to arrive to UK.
I ordered it in the color daffodil and custom size."
STAY AWAY! FAR AWAY!
MESSAGE TO ERICDRESS!
First I'm going to start by saying these items took way longer than expected spent $349 for items to have before Christmas as gifts for people(worse shipping ever) december 27th received order with the worse made clothes ever. I ordered two sweat suits Men Medium when items received their KID SIZE not adult size, still haven't received other items from this order. A pair of patches pants I bought in size 32 item received says size 32 more like a 36 waist. Received Lion sweater that looks like a horrible screen print. I am requesting a refund now or I will go to the BBB for false advertisement this company is a total disappointment, no items or as pictured, the jeans are not jean material. It's just all horrible. I will not be paying to ship items back you can provide a shipping label for returns I AM NOT PAYING TO SHIP ITEMS BACK. OVER PRICED CHEAP ITEMS!
My wedding dress was so beutiful, it was exactly what i dreamed in all my life, i felt like a queen when i wear it, and the shipping was so excelant, they put it in saftly box and realy... i would thank all the team who worked hardly in my dress and i really so glad that i know this amazing company. Thankeo all :)
Please notice the language of the reviews when they are positive--it is obvious they are posted by people whose first language is not English. This suggests that the only way they can get positive reviews is to have their own people post them. All of the negative reviews are written in clear English. AVOID ERIC DRESS AT ALL COSTS!
Dear Gail,
Could you please let me know your right order number so that I could check for you? Thanks. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
DON'T BUY on Ericdress website! It's a SCAM!
At first, the company is located in China!
I ordered 3 dresses. My order number is 155 932.
After a long time, I finally received them after beginning to worry.
The fabric of 2 dresses is of bad quality & the 3rd dress is badly designed.
Thus I sent them an e-mail, as their procedure requires, to make the return.
But thet refused to give me a return address and unheard of, they want me to send them "photos for a correct judgement"!
I got the same stubborn answers after several e-mails
They refuse to refund dresses I will never wear.
Never before has a customer needed to ask the opinion of the seller to be authorized to return!
I completely agree with those who give one or zero stars and think that the 5 stars and good comments are posted by false customers! So obvious! Not 3 or 4 but all 5 stars...
Was anybody able to make a return and obtained a refund?
I will either ask my credit card company to consider this payment as a fraud from China or and bring a complaint before the commission!
My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
MY boyfriend loved the gown and it's a great and comfortable dress. Also great if you're trying to hide a tummy... it doesn't make you look frumpy... great buy!
I could be the only one so far who bought a handbag. I had never known I could get a cheap yet leather bag until I got to the site. I will buy more from them again and again thank you.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Hi,
So sorry to hear you had some problems on your order. I could see you disputed on paypal and our representative has contacted you there. Please don't worry about it and I believe that your problem could be resolved soon. Any other questions, please feel free to let me know at reviews@ericdress.com.
Have a nice day.