EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
Everything I order on this site always arrives on time and sometimes even before times. With free shipping, im ordering nearly every month. I love this site
Kudos to you ericdress. You made it easier for me to buy the dresses. I love their service. Delivery is always on time and the quality of the dresses are worth the price.
This has to be a fake company. I have written 3 emails and left 3 Instagram messages. They have ignored all of my messages. I will be reporting to the better business bureau.
I love the green gradient with embroidered flowers at the shoulder, it is so pretty! The back of the cardigan is ruched and shorter which gives it a low-high effect.
I dont always buy dresses online, but this site is definitley worth you time. I got my order deliverd on advance, sooner then I expected. I am Totally digging the dress
L have received all my goods and l am so much happy that the goods came in time. Lf l have to rate you, l will give you excellent. It's nice doing business with you.
Thank you and have a good day.
This website absolutely must b a scam ieve called the number many many many times only to b on hold for litterally days. I send and email and I recieve some bogus reply. I ordered a dres about a month ago have yet to recieve it as well as being able to even track it. The worst customer service I litterally have ever experienced they do not DO NOTcare for there customers i am still waiting on my stuff payed about 125 with exexpedited shippingif iI could I would give no stars at all
My friend recommended me to the site… She said that she had bought the dress successful. Without hesitating I ordered mine after I found it in the product list. I am glad I got it..
I have rec'd my order and am very pleased with it.
This was my first order; but I just made another order to send to a relative in Louisiana. I think she will love it!
My order didn’t take long to come. I ordered it early last week and right now I am trying it on. It fits well and has the quality I wanted. I am very satisfied with the experience.
I ordered a sweater dress from Eric Dress. It looks exactly like the one that the model wore in the photo. Well made, beautiful colors. I wear it all of the time.
Found several items I liked a top/dress and purse was reluctant at first after reading all the positive reviews decided to give it a try, love, love, love the items I purchased.
Awesome and great price, very nice and for a really great price. I recommend it highly. Fit well, quality is good. It is a full package, Online order free delivery. Stunning colors.
I have got my items ordered on last Friday, my new jacket is very beautiful and the color is the same with the presentation picture. Like it very much.
I ordered 9 items and ended up returning six of them because the quality was so bad. Now they are giving me a hard time going back and forth asking me for the same information over and over instead of just refunding my money. I have spent a half an hour on the phone with them and have sent countless emails only to receive the worst customer service ever, and I still have not gotten my money back. I am contacting my credit card company. The clothes may look cute online, but don't waste your money!
3/1-UPDATE Today I sent my 20th email about this, and have spent 42 minutes and 28 seconds on the phone to get this resolved. I'm working with my 3rd customer service rep., and was told by the second one that the first one was "green hand and have no experience in solving customers' problems". Yes, they were all from the "customer service" dept! Why do you have someone working in customer service that has "no experience in solving customers' problems?" Let's see if the 20th email is the one that gets my refund processed. I'll let you know!
I ordered what looked like a beautiful pair of boots. They said genuine nubuck leather. When they arrived the size 6 was more like a size 5. They were made out of horrible nylon brush material and the fur edging was so badly cut.
I contacted them and they refused a refund. Said they would offer $5! I insisted I wanted a refund as this was nothing like the image or material they advertised. They told me that to send them back to China would be too expensive for me! And that if I was to send them back please could I make sure to put the value under $20 for customs purposes. Errr I don't think so thats fraud in itself!
I complained to pay pal along with photographic evidence of the rubbish they sent me and paypal ruled in my favour.
Needless to say the boots went in the bin, they were not fit for the recycle bin even.
I will never ever order from them again due to the combination of very poor customer care and rubbish quality.
They also need to realise the laws on distance selling. We all have a right to return goods within a 2 week period.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply from your registered mail box. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I will never buy from this EricDress again. I think they are not authentic with what they sell. They got my order wrong, send me wrong dress, asked for black, got red and fabric also wrong, never asked for lace dress, got lace dress and there after sales service sucks on a big scale. EXCUSES all the time. And they change your review stars to suite them. Please don't as me to send the dress BACK it will cost me more to send it back then to sell it. AND DON'T EVEN THINK ABOUT ASKING ME ASKING ME TO CHANGE MY REVIEW!
Tip for consumers:
You get the same answer if you complain from either a Sherry,Candice or Lisa.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box. And you'll know the status of your order. Anyway, We will try our best to help you and your question would be finally resolved.
If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I would like to start with a big THANK YOU! The dress is very gorgeous! It arrived earlier than I expected.The sewing, the fabric and the beadings are all super good. Thank you guys again.
I ordered in March 26. I dont reciveed may order for now. I try to talk to you no body answar my. By email no body answer me. I verifie by traking number his only transporting in April 21. For now I dont recievd.
My dear friend,
I'm so sorry for the problem you have met. Could you give me your order number
So that I can check it? I will communicate with our sales manager about your problem
And give you a quick and satisfied reply.
You can also write me here: service@ericdress.com and info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress
I love love this dress, got it in daffodil as my bridesmaid dress... got it within a week with expedited shipping. I will post a picture after the wedding.
Thanks ericdress!
The shipment came so fast and the products were exactly what I needed. Cute, cheap and had great decorations. Quick delivery and products were as described makes me happy and satisfied.
I have received my beautiful custom made dress. I was amazed at the professional service I received from your staff. It helped me a lot. Your staff were so kind. I count on this dress at the prom.
Based on my experience I highly recommend the site. The dress I bought was designed to fit. The classic color and the material compliments perfectly. I am happy with the order.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear Stacey,
Thanks for your feedback here and so sorry to hear that you had some probelms about your order. Our representative has replied your email, could you please kindly check your email box and send a reply? Thanks a lot. If you have returned back, please let us know the tracking number for further tracking. We believe that your problems would be finally resolved. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team