- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
Very elegant looking. The clothes is tight and fits well.
It looks exactly like the pix describes. Will order from this website again.
There were a problem with DHL delivery, and ericdress was very helpful, so I would liek to say Thank you all of the colleagues who working at ericdress and helped me.
This is my first time to purchase on your site, great dress and the same as the pic showns. Thanks a lot.
Tried viewing mens styles in sweaters. Keep getting an error message. Same thing with Summerhauls. Shame. I really liked the styles!
I HAVE NEVER, EVER EXPERIENCED SO MANY PROBLEMS, FROM ANY OTHER SITE, AS I HAVE WITH ERICDRESS! I ORDERED 3 ITEMS, ONLY RECEIVED ONE, WHICH WAS WAY TOO SMALL. THE LABELS ON THE PACKAGE WERE NOT FULLY DESCRIBED AS SHOULD BE. THE SERVICE REPS DON'T KNOW WHAT THE HECK THEY ARE SAYING IN THEIR EMAILS. THEY DON'T REPLY 98 % OF THE TIME WITH PROPER ANSWERS. A WARNING TO ALL... THE WEIGHTS OF THE ITEMS ON THEIR SITE ARE JUST A 'GUESS', AS SHERRY, A REP, TOLD ME. SHE SAID I WON'T BE GETTING MY REFUND FOR THE 2 MISSING TOPS, AND IF I WANT TO RE-ORDER, IT WILL COST ME AN EXTRA $25.00! HOW RIDICULOUS CAN THEY REALLY BE? THANK GOD I KEPT THE PACKAGE WITH THE 2 LABELS... AS PROOF FOR ME AGAINST ERICDRESS! HOW LITTLE DO THEY KNOW HOW MUCH THEY SCREWED UP ON THEM. I HAVE STARTED A COMPLAINT PROCESS, SINCE THIS HAS BEEN GOING ON FOR ABOUT 2 MONTHS NOW! I TRULY BELIEVE THE SO CALLED 'GOOD' REVIEWS WERE WRITTEN BY ERICDRESS, NOT BY REAL CUSTOMERS. IT'S IMPOSSIBLE THAT ANYONE HAD ANY GOOD EXPERIENCES WITH THEM. EXAMPLES ARE THE SIZES, GO TO http://www.complaintslist.com/?s= ERICDRESS... SCROLL DOWN JUST A BIT, CLICK ON TITLES TO READ REAL FULL COMPLAINTS... THERE YOU WILL SEE THE REAL TRUTH! ALSO, THE 'GUESSED' WEIGHT, MISSING IMPORTANT ON THE LABELS, POLICIES ON THEIR SITE DIFFERENT FROM ONES IN THEIR EMAILS ETC., ETC. ARE GOOD TO KNOW ABOUT, TO HELP US CUSTOMERS WHO HAVE BEEN SCREWED OVER! PLEASE DO NOT ORDER ANYTHING FROM THEM, OR YOU WILL BE VERY SORRY YOU DID. I ADDED MY ORDER #, NOT THAT I AM EXPECTING ANY MIRACLES, SINCE I ALSO BELIEVE THIS SITE IS ANOTHER ONE OF ERICDRESS'S SCAMS!
I order an 1x jacket and it was so small my eight year old could not fit in it... beware of their sizes and they won't refund your money,
Tip for consumers:
beware of sizes xl is small
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
I ordered 5 items. When I came to pay, the site would not accept my credit card (altho' it says Visa cards accepted) RED FLAG right there! I should not have proceeded further. I had to use my debit card which came straight out of my account. Very bad move on my part! Two weeks later I received 4 of the items - none of which fit. I did not know the order was coming from China (no address on website, again beware!) sizes were small and I doubt I would have ordered knowing it was coming from China. I have now sent 3 emails about returning or exchanging items and asked where my other item is? I have received no response. I tried the phone number - disconnected - Buyer beware! I decided to just send items back with a letter until I discovered it was going to cost around $200 to ship them back! The whole order was less than that! Then I got smart (too late) and started doing more research on the company and found many complaints and warnings to stay away from them. Once you have ordered there is very little chance of a refund or even an exchange on which you would have to pay shipping anyway.
Basically, there is no customer service - no phone, no response to emails. I was also trying to find an address to return items. This site is a scam, it operates out of China and the items are nowhere near as nice as the photos or the fabrics made of what they describe. My advice, stay away. I wish the Federal Trade Commission here could get involved and warn people or regulate the operation or plain shut it down. People are getting ripped off. Even if I could return things at this point, I would not do it because I doubt I would get my money back or an exchange. Sue Georgia
Dear friend,
First, thanks for your shopping on Ericdress.
Here, we are very sorry that this problem happened on you. Anyway, we will try our best to reslove this for you and try our best to give you the satisfied answer. Could you please give me your order number so that I can ask my workmate to check where is wrong for you? And I will inform this question to our higher manager. We will try our best to gain your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
I ordered my wedding dress online. I placed an order with them on the 3rd of March and never received any kind of confirmation, which alarmed me. I emailed them accordingly and did not receive any kind of response back. I emailed them again about 5 days later and did not receive a response back until the 11th of March. On the 12th I asked them to cancel my order, they did not. I reached out to them again and no response. I had to keep reaching out to them and finally had to tell them if my order wasn't ready to be shipped, to reimburse me and they still have not done so. Now on the 20th of March, they are telling me, they will only refund me 50% of what I originally paid, even though they did not respond to any of my previous messages until after and did not honor my original request to cancel. Seriously, if you decide to purchase from this company. They lack customer service and who knows if you actually are going to receive your product. I still have not received the money I paid for this product and it never was shipped.
My dress was absolutely fabulous, just pay attention to the charts they gave you for sizes, AND BE HONEST WITH YOURSELF, and that dress will make it look like you are 10 lbs lighter than you are
Absolutely beautiful - More than I expected. Totally worth it. I am giving as a gift to my mom. Deleivery was almost 10 days after I ordered. Great!
OMG the coat we ordered was a piece of garbage. Literally. It was not what was advertised and is rubbish
I am very satisfied with dress I ordered at Ericdress.com.
It looks fabulous and good quality!
Thanks! I think to order something else.
I have ordered Multiple times for formal gowns from Eric Dress & they are always Amazing. I will continue to order from them.
Quick delivery and good service. It is my favorite color and looks really nice. I can’t believe i can buy this wonderful shoes.
I ordered a coat on 12/26. The tracking scale says my merchandise was shipped out on 12/29 I have yet to receive it
Tip for consumers:
I'm not saying don't use Eric dress I have not received my order yet
Products used:
Coat
Great top, the fabric is very soft and fits perfect. It's my new go to top for hanging out or going out casual.
Everything is fine! Well-made and looks just like on the picture. Only the fabric is quite heavy but I don't mind it. :)
I truly appreciate your efforts and kindness very much. You have a very happy customer, who has already recommended you to my friends.
I used this website for the first time. It has many products to choose from and the prices are very reasonable. I will be buying from ericdress soon/
My fifth order and as usual, It went well. There is always a reason to smile after I open my package because what I see is really lovely.
I'm 58 on disability and ordered and paid for a portable carport they took my money and I never got my carport that's bad business there no good
Products used:
Nothing never received nothing
Beautifully made dress. Excellent experience. I have already ordered my second dress and more to go.
A very helpful seller! Fast shipping. Good communication. Great items. Very happy with it! Thank you.
I have bad expirience with Ericdress. Their site crashed when I wanted to pay dress for my wedding in may. I contacted them because I didnt recive order details, they replay after few days that they have my order, I wanted my money back (around 87$)because they took too long to answe and I buy another dress for myself. They asked to not to cancel order an consider a discount, but that does not work for me and I specificly asked for a refund because they could not promise that dress will arive until may 20th, and after that they stoped replayin on my e-mails. This is really bad website for ordering anythinhg. And I will never order anything from them again. If I could give minus star I would.
Tip for consumers:
Dont buy from Ericdress
Products used:
None, because until today (an I ordered 14th of april)they didnt sent the dress and they didn't send feedback abiut refund and in my opinion it looks like they took my 87$ and dont plan to refund it to me.
Gain trust and grow your business with customer reviews.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you for your order, please pay attention to your mail box. Also, we accept your return and please also let us know if there is any problems about the items you got. Thanks. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team