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EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
I ordered this dress for an all-white dance event, so pretty! Great quality arrived on time. Luv it!
Tip for consumers:
Updated emails along the way.
Products used:
Dress
I ordered three items that showed available. Never Ever again they take your money and lie to you
SAD
Do not order, merchandise is fraudulent smells funny, and no response on emails, will be contacting the BBB and canceling my PayPal account all are crooks.
Been almost a month haven't recieved order. Steady preparing order... I want my money back. This site is a total scam.
Excellent tailoring and material. I ordered different styles but same color and the color matched exactly for all of them. Perfect.
Everyone is so amazed with my wedding dress and shoe. It was elegant and simple. I really love it. It's perfect.
Everybody loved my dress! The color I chose was hunter! To make it look better I used a petticoat under it!
STAYYYYYYYYYY AWAYYYYYYYYYYY FROM THIS WEBSITE! THEY HAVE THE WORST CUSTOMER SERVICE! THEY DONT EVEN SPEAK PROPER ENGLISH! WHEN THE WOMAN CALLED TO SEE WHY I DECLINE THE ORDER SHE INSISTED I EMAIL HER AND WHEN I DID SHE JUST SENT BACK A GENERIC EMAIL ABOUT WHERE THE PACKAGE WAS TOTALLY IGNORE MY CONCERNS! I ORDERED A 4 PC BEDDING SET AND THEY SENT SOME SMALL LIL PACKAGE AND ON TOP OF THAT UPS WAS CHARGING AND EXTRA 35.00 CHARGE FROM CUSTOMS. I DONT EVEN HAVE THE PACKAGE AND THEY REFUSE TO REFUND ME! 141.00 WASTED I AM SOOOO DISAPPOINTED! ONLINE THE BEDDING LOOKED SOO BEAUTIFUL, ALL OF MY FRIENDS WERE GOING TO BUY ONE BUT I HAVE SINCE WARNED THEM AND THEY WILL NOT ORDER! IM TELLING YOU DOOO NOTTT ORDER FROM THIS PEOPLE YOU WILL REGRET IT IN THE END. I WISH I COULD RATE THEM A NEGATIVE 10 STAR RATING. WORSEEEEEEEEEEE COMPANYYYYYYYYY EVER TO DEAL WITH IM SOOOO DISGUSTED WITH THEIR SERVICE!
Very, very beautiful dress, have received heaps of compliments each time I have worn it. Thank you so much for getting it to me quickly
I'm satisfied with my items that I bought. The dress was so pretty in a low price. I think I will buy in ericdress again.
Web page was very easy to navigate. Found exactly what I was looking for! Processing was very quick. Will definitely shop with this company again!
Perfect Fit, perfect coat, colour is very bright, fits me perfectly size 8 just nice. Arrived in about 10 days, very pleased with the coat!
I am looking forward to buying again from the site. The service I received is Worth coming back for more.
Ordered a sweater on October 22nd. Its now December 4th. No sweater yet. I have sent several emails with no response. What gives?
Okay. SO here's the deal. If you're going to order from Ericdress.com, especially if it is for like Prom(which is what I did) order AT LEAST 2 MONTHS IN ADVANCE. The apparently make their clothes to order so you can give them exact measurements in the comment section when ordering your dress. Also it takes like at least 20 days to make it. Plus the processing, and packaging, then the shipping. And they use DHL so just FYI have a backup dress. I ordered a month and like a week before my Prom, and I didn't get my dress until 3 days before my prom started then I also had to get it hemmed because I didn't know that they would do exact measurements if requested. SO my advice is if you are going to order from them just give yourself enough time between now and the actual date your special event is. Also definitely order expedited shipping. BUT other than that whole situation my dress was everything that I could have hoped for it was absolutely gorgeous. But we had to call the company like 10 times and the kept saying I would have it by the 7th then it was the 21st then it was the 10th then it was the 12th and my Prom was on the 12th so we called and my mom actually had to talk to the woman and had her put a rush on it. Also the website isn't always dependable on telling you about the tracking. I already got my dress and on their website it says its still pending between Processing and Shipping. SO please to anyone is ordering from here have a backup outfit just in case and make sure there is a lot of time between the event and when you are ordering
Tip for consumers:
HAVE ENOUGH TIME BETWEEN THE PURCHASE AND THE SPECIAL EVENT. ORDER EXPEDITED. AND ORDER YOUR EXACT MEASUREMENTS IN THE COMMENT BOX OF YOUR ORDER
The amount of money I spend for the dresses is not even worth complaining when there is a little problem however, the site is always willing to help.
I was so nervous about getting my dress. I thought it would look nothing like the original picture. But it did a little, they did a good job
Various of fashion dresses I like very much with best prices. I like to shop here for my things and i saved more money
I received order#******* today. It was ordered on 11/16/14. I PAID for three scarves and received only one. Needless to say, I am upset.
Dear Kynch,
Thanks for your review.
We have checked your order and your items have been dispatched. LN570787985CN and LN572012228CN are the tracking numbers. Please be patient and we believe that you will get your order within these days. Any other questions, please feel free to email us at: reviews@ericdress.com or service@ericdress.com.
Have a nice day!
Ericdress Team
I highly recommend this site to all my friends and family. The shoes I ordered fit perfectly and are absolutely just cute and sexy
I ordered 2 sweater dresses and they look and feel great. Although service was a little slow, the dresses were well worth the wait.
Excellent service, fit perfect, just needed to shorten it. Can't wait to wear it Just the extra import tax of £24.00 was a shock.
I am getting married next week. I got the dress because it looked really beautiful on the model! My shopping experience was really positive!
Sexy high heel shoes, recived form my husband in low, really loving so much, thanks for my husband and as same as the seller.
Gain trust and grow your business with customer reviews.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Hi dear custom,
I sincerely apologize for the inconvenience you have had.And could you please send me your order number and email? I will make sure our custom service will contact you soon.And for your problem, the UPS charging, there must be some misunderstood. Coz we usually communicate that with our custom about that if UPS do charge some manual fee.
If you want all your information safety, please feel free to write us here: info@ericdress.com
Thank you again!
Ericdress team