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EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 86th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
The quality of all 3 pairs of shoes is very good. I will recommend my friends this site.
VERY GOOD PRICES. Lots of discounts.
Spent 205 on winter coats I'm from.UK not only was my orderd not sent at same time. Because two coats wasn't ready out of the 4 I orderd pathetic they're full of $#*! sent me email saying shipped out a month later I ask.ups were my items are they never even revived them. Bet the tupid $#*! emailed me. Again saying my other items have been shipped out with DHL stupid cow how that make sense then emailed me again saying sent with ups in emailed ups. They again haven't recived anything said to contact the seller I did that got no. Reply apart from. Stupid. Betty asking me a stupid iirelvant question to. What I put I told them. What ups. Said and she's asking me if I want to. Still order xl if they havnt got 2xl baring in mind they've already sent thsee items bull$#*! I'm fuming wasted 205 and I could.of gone n put 200 more.to.it n just Braught a stone Island or something $#*!ing joke do not use. Erricdress I'm gona ruin u and expose. U all over social media instagram. Facebook Snapchat u name it u mother $#*!ers
" Thanks for the speedy service! My gorgeous boots are not only beautiful but also so comfy! "
It was easy and everything is stylish and affordable I was skeptical and boom I was one over after I got my blazer haha
I just scanned this website, the stuff are beautiful, and i am ready to buy some expecting!
Every single order I placed has arrived timely and in great condition... And at very low costs
" You have literally made my day, cheers for the help, your customer service is excellent. "
I've place my order in the beginning of February, Still didn't receive anything. No response from the customer service. STAY AWAY FROM THIS WEBSITE.
HOAX. DO NOT ORDER FROM SITE. FALSELY REPRESENTED. I LOSTED OVER $200.00.
BUT TO LIVE AND LEARN. I AM VERY SAD. RIGHT, STAY AWAY.
I can't believe these thieves are asking me $3 more after stealing my money. They made me pay $7.99 for each item to ship them. I ordered 6 dresses and 3 shirts, they made me pay over $71 for the shipment and it take some of them more than a month to get there while they used the same epacket shipping company than Aliexpress while shipping fee is free on Aliexpress and u receive ur ithems faster with Aliexpress, and now they have the nerves to ask me $3 more dollars for resending fees while they were the ones not putting my exact address on the package. I gave one address for the order so why I receive some of them and not this one? When I went to track this order usps said the ithem is out for delivery and after only 7 mins they said the items is on the way to be returned to china because of insufficient infos. And all that after more than a month because I placed this order on January 8th and Ericdress sent me this message few mins ago. Look what message these thieves sent me
"Thanks for your reply.
After confirmation with our logistics department, sorry to tell you that the package was returned as it was not picked up on time."
Usps said because of insufficient information and them thieves told me because it was not picked up on time but i always received my mails, stuffs I order at my mailbox or at the clubhouse. Why I did receive the two other packages and not this one while I gave the same address for the order? Why the $#*! should I pay for the mistake Ericdress made? The items I received are all trash. The materials they told u on the website is not the ones they sent to u and they don't even put a tag on them for instructions. Now I can tell y'all I won't pay $#*! to them. Y'all can do whatever y'all want with that dress but I will make sure I give u the publicity y'all deserve on my 220.000 followers fan's page.
Get ready for the baddest, and nastiest reviews and publicity u could ever have scammers.
I love my dress for my daughter wedding it fits perfect and the color is beautiful!
Great customer service and loyalty to their customers. Good site and glad I bought from them.
I placed an order with this company on 3/7/20.5 months later I still have no merchandice or refund
Order number is *******
Gosh how naïve I was if only I knew to read reviews about ERIC DRESS Company I would have never ordered my "Fabulous Pearl Closed Toe High Heels Women Pumps" for $127.82
The processing time was showing 5-7 calendar days, and shipping time 2-8 calendar days
I ordered them on January 31st 2014 and I got them on March 25th
I ordered size 9 and I got size 8 ½
They are very tight my toes are squeezed I know I won't be able to wear them all day long and dance with them they are way too tight they are pretty don't get me wrong but they are so tight and poorly glued inside. Now my wedding is on May 31st now I need to look for wedding shoes... again... the reason I bought them was because they looked so beautiful and expensive, I didn't know where they were coming from. If I only knew... I say stay away from anything that is exported from China. When you e mail them they always say "don't worry" "you worry too much" or they will tell you we have no control once the package leaves CHINA... HELL the shoes were still in China... they would not respond to your e mails... they would ignore you... they want you to call them... but when you leave them the message they won't call you back... this is messed up business... DO not and I say again DO NOT order anything from them. Unless you are not about quality... and unless you are ok to wait forever... and if you are ok to wear something that won't fit you correctly... ridicules business... and their workers are a joke... they don't care because if they would they would respect you... your time... and your business... they know you won't do nothing to them... and that would be the truth... and the funny part is I cannot sent those shoes back to them because the package would cost me close to $200
So... that's my experience with them... never again... ever...
My dear friend:
I'm so sorry that you met many problems to buy our products. It took a long time for you to receive your pumps and the pumps are smaller than your size. I will communicate with my workmates for your problems. Actually, our products are of high quality, and we are active to solve problems our customers have met.
Anyway, my workmates will deal with the problems of your order 114748. We will try our best and win your trust.
You may write to me here:service@ericdress.com or info@ericdress.com
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress
I ordered three items for my mother wedding back Sept, plus paid the extra $30 for the express service. I never received my order, even after contacting the customer service department several times to confirm they had the current address. Not one person from the customer service department tried confirming they had the current address. Then after sending serval emails, Customer service only offered $10, on a $143. Order. I've tried several more times to even see if maybe it went to the wrong address. Someone, sent a tracking number, which at first said there was no order number. Then after another attempt (5th. Time) trying to contact the customer service department. I received a email which stated I signed for a package; yet it was all the wrong information. I looked up the information and it was a warehouse. After trying once again to speak with someone in the customer service department. I received no assistant in trying to recover my items ordered; Neither was I even offered to receive a full refund. I would ask once again if the customer service department, could refund my money. I just don't feel like asking for something I know I will not receive. So I have filed a small claims suit. It's all I can do to receive any of my money back. I would tell anyone wanting to order from Eric Dresses (DON'T DO IT) I found through my attorney, the pictures aren't even there own. They are plagiarizing off of other designer's and the company isn't in the United States. Whatever you do. DO NOT PURCHASE ANY ITEMS FROM ERIC DRESSES!
Dear customer
Thanks for your concern of Ericdress.
Sorry to bother you. Your item is ready for shipment, do you still need it?
Image. Pngimage. Png
Any other questions, please do not hesitate to contact us
Thank you and best regards,
Allen li
Customer Service Department.
Email:*******@ericdress.com
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Tip for consumers:
DON'T WASTE YOU'RE TIME OR, YOUR HARD OWN MONEY.
Products used:
NONE!!! I NEVER RECEIVED THE ITEMS I PURCHASED
I have been arguing with this company for almost ONE YEAR for a refund. If I could give 0 stars I would
Tip for consumers:
Big mistake. Do NOT buy anything from this company
Products used:
Wedding dress
I receive all 4 jackets only 1 is ok for quality control the other 3 very Cheap product I promise I could of made them myself because I am a sewer as well.the grey jackets sleeves are short, jacket is a large I order size bigger still tight and threading pop in the arm area inner the second button it cause all the lining to pop and you can here it, the way the jacket is sewed my breast is press down as if I'm flat chested causing me pull the jacket to the 3rd button above my breast in order to wear it, the jacket suppose to have length but the bottom is sew tightly and not loose causing me to pull jacket to my stomach to button up the bottom, hoodie very thin but the crazy part the jacket keeps you warm but the outer image and sewing is horrible no name of who made it just a tiny tag with size. I'm upset my sister is a veteran and her husband still serving. The military is suffering as well in the pademic and I wanted to gift my sister a jacket and this is what I received this is embrassing. Now my husband hoodie is so so then and very tight on him it fits me perfectly not good I'm a woman and smaller in the picture I have my husband sweats on very loose on me just to give you a image I'm not big at all, the arm on the hoodie gets short on me when I'm moving around. Look at the tag on the hoodie it's not even sewed down properly. This is crazy and my money waisted now see why they told me if I didn't like the quality I can resend it. Read the message down below what they wrote I was luck to get this so I don't have time for there shenanigans anymore. It's okay because they will never received my services again. What one put out with no care let's you know alot about the values and the character of a person. I manifest this company laundry get thrown every where and they get put out of business. False advertising product is not the same as pictures
I order everything together but they separated the orders and made 2 tracking numbers one product has his own number it's says this is not Found (REALLY)I put in the other number for the other 3 things it's in china (WHAT) I am confused. The company ERIC DRESS said it will take 8 to 15 days the customer service gave a whole different time spend. Still remember I purchase Oct 23 No product No Refund.So now we are going to see how long or if the other 3 product going to make it hear. Customer service said they sent it to my address in the screenshot do the Chinese address looks like my address. Now it said it being ship to me from the China Company so where is ERICDRESS located. If everything continue to be the same it's okay positive outways the negative. I want everyone to know what this company did to me and I can help the nexts person from getting con. I will be back again for a update to let everyone know what happened if this situation got resolve or not. Look at the dates customer services says and now look at the dates on there website in my account what it says about the product. My proof is right here in every one face do not let this company Con you. You know whats go crazy customer services said if you not satisfied with product What kind of company speaks about there product in a low quality way. Customer services basically let me know there product is not great quality as well
You have to read and understand things being said without saying it. Thiss is wicked Look at all the numbers. Im not worry about my address being I want y'all to see the Scam and sad the millions of us who use Google shouldn't go thru this we support to there platform it would be nice if they could keep us save from companies like this Very Fraudulent.
I receive all 4 jackets only 1 is ok for quality control the other 3 very Cheap product I promise I could of made them myself because I am a sewer as well.the grey jackets sleeves are short, jacket is a large I order size bigger still tight and threading pop in the arm area inner the second button it cause all the lining to pop and you can here it, the way the jacket is sewed my breast is press down as if I'm flat chested causing me pull the jacket to the 3rd button above my breast in order to wear it, the jacket suppose to have length but the bottom is sew tightly and not loose causing me to pull jacket to my stomach to button up the bottom, hoodie very thin but the crazy part the jacket keeps you warm but the outer image and sewing is horrible no name of who made it just a tiny tag with size. I'm upset my sister is a veteran and her husband still serving. The military is suffering as well in the pademic and I wanted to gift my sister a jacket and this is what I received this is embrassing. Now my husband hoodie is so so then and very tight on him it fits me perfectly not good I'm a woman and smaller in the picture I have my husband sweats on very loose on me just to give you a image I'm not big at all, the arm on the hoodie gets short on me when I'm moving around. Look at the tag on the hoodie it's not even sewed down properly. This is crazy and my money waisted now see why they told me if I didn't like the quality I can resend it. Read the message down below what they wrote I was luck to get this so I don't have time for there shenanigans anymore. It's okay because they will never received my services again. What one put out with no care let's you know alot about the values and the character of a person. I manifest this company laundry get thrown every where and they get put out of business.
I enjoyed a fast and lively response before and after my order. Great site indeed.
This is the best product that I have received from this company! Will purchase again!
The item was exactly what i wanted is comfortable and the right size for me.
Un peu decu de ma commande car bcp trop petite maldré la bonne taille, du coup je m en sert comme tee shirt, et pas de frais supplementaire!
Completely happy, took alittle long to receive item but once I did get it I was happy so I guess I'd say it was worth the wait
My first time shopping out of the country. Worst mistake I ever made. I ordered over $100 US dollars for Garbage... yes that's right garbage. First there was this lovely hooded sweat jackets with animal print interior. LOL. First of all it was too tight. One size fits all? I am a woman that wears size 9-10 pants in US and Medium or Large tops. This is definitely not the jacket in the photo. It was a quick made, poorly sewn, cheap version of the jacket shown on the website. Like some kind of cheap material that you make stuffed animals with or sacks. The zippers were cheap plastic and the funny part they were irregular. One side was sewn on like up to my nose and the right side horizontally to my armpit. LOL!. An uneven zipper. What I want to know is what kind of hunchback orangutan that they think would fit this crap. Next item 2 mini dresses again not what is shown on the website. They were like shirts LOL! I got a cheap replica of the dresses. Ok now 2 coats... I am still laughing. Buttons were missing, broken zipper, irregular? They should call it Ericmess instead of Ericdress. I could go on and on... I recommend not to purchase from them. Their return policy stinks... buyer has to pay round trip freight for returns. You would pay more for the freight than the junk is worth. I paid like $37 shipping to begin with when i ordered. Now if you like cheap irregular clothes and junk your friends and family would laugh at you wearing then be my guest. I had enough laughs in my house with my order. I let the cats play with the clothes. Cats love to cuddle on your clothing so they have a box full.
UPDATE: 5/29/2016- After all this time I have not gotten a refund. Only promises from Eric Dress in emails. They offered to refund me $50USD if I make this review Disappear. LOL Disappear? Lie? Deceive the public. No way. I told them I that if I received the $50 partial payment That i would state that. I spent 130 something and they were quick to take my money. Well I went into dispute with my paypal. Update I have to return all that garbage and it will cost me $149 to meet deadline. Crazy. So I not only got ripped off. But pay for it more. Once they receive the garbage back they refund me less than the shipping. So i will just trash this stuff and chuck it as a lost. But I strongly recommend people not to buy from this company. Its a RIPOFF! Plan and simple. And do not believe all these fake reviews of Happy customers. I noticed a pattern with them. The characters (Profile Pictures) for the people are similar animals and scenes? Looks suspicious to me a bunch of made up people. I could be wrong. But looks odd. Sis any have real people. Maybe a few. Well enough said. For all you people who got ripped off. Report them we should not allow them to advertise on our social media just to rip us off. Bye Now stay tuned.
Tip for consumers:
Still fighting with Eric Dress. Unfortunately I had to file dispute. They keep giving me the run around promising to give me a refund. Nothing yet still stuck with garbage. The offered me $50 USD to remove this post. I cannot lie for them for a partial refund. And most of all they want me to deceive the public wow. Latest they now offered me $20. usd. I will have to submit photos and links to website to show what is advertised and what I got. If I get full refund I will let you know. But for now
Dear Maria,
So sorry for your problems. Please note that our representative has emailed you to resolve your problems, could you please kindly check your registered email box and send a reply? Thanks. If you have any questions, please feel free to let us know at reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Gain trust and grow your business with customer reviews.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear Marie,
Thanks for your feedback and so sorry to hear that you had some problems about your order. Please note that our representative has emailed you, please kindly check your email box and send a reply. Thanks. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team