• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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Negative
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user jhailab
Netherlands
1 review
0 helpful votes
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April 18th, 2015
Verified purchase

I Have just received the dress that I had ordered. Its beautiful and well made. It fits my daughter perfectly and is exactly as shown. Your service was excellent and the item arrived on the date you said it would. Will order again soon.

Thumbnail of user kimberlyj19
Colorado
2 reviews
4 helpful votes
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August 27th, 2020

Do not use this vendor. I ordered shoes in Feb 2020. Received a notice in May 2020 of shipment. Received the item 7/24/2020! Then the item was such poor quality. The sandal straps were not tight, the heel did not fit. I requested a refund. It is NOT a size problem, but quality. The material is plastic. They pushed back to send pictures which I did. They said "Sorry to hear that you are experiencing the size problem.
Actually our size standard cannot be the same as yours since our customers are worldwide. So we
Offer size chart for every single item on the item page as customers' reference.
Can we exchange a new size or other items?
Or is it possible you keep the item, we can offer $ 8 as discount?
As if you only return for refund, you need to bear the shipping cost, it is not worthy to you"

Thumbnail of user sandrab41
GB
2 reviews
2 helpful votes
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December 15th, 2014
Verified purchase

I have made two purchases on ericdress.com and no problems encountered. Both items (a pair of shoes and a business style dress) were as described and arrived on time. Not cheap but not too expensive so I'm happy to recommend.

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Thumbnail of user elvirag1
New Mexico
2 reviews
2 helpful votes
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December 14th, 2014
Verified purchase

Although am a gay, I do also shop here coz some stuff fits me. The reasons I do so is to minimize discrimination shopping in the mall. Back in my country unisex are respected but here! Thanks to Ericdress. I could not have had any other better experience elsewhere. I am confident also with the process because they always make me satisfied.

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Thumbnail of user candacec235
Georgia
1 review
1 helpful vote
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April 7th, 2022

I placed an order over a month and a half ago. Order tracking shows that the last update was two weeks ago, most of the tracking info is not in English. I have emailed them several times, sometimes they respond, other times they don't. I still have not received my package. Needless to say I will not order from Ericdress again. I also want people to know about my experience and think before buying anything from this company.

Thumbnail of user maggiea100
Texas
1 review
26 helpful votes
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August 20th, 2021
Verified purchase

They are a FAKE website. You will NOT get your products! If you ordered from them, file a complaint with your banks and you should get your money back. Don't let them scare you that you won't get your money back. I ordered something and paid extra for 2 day shipping, which NEVER came. It kept saying "preparing." I also read in other reviews that the material of the dresses/clothes are cheap looking. Don't trust them.

Thumbnail of user harryr21
Kenya
1 review
1 helpful vote
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February 23rd, 2015

Dear ericdress, I have already received my dress which is perfect. I wanted to thank you for having being able to react and help me in a very professional way. I will with pleasure recommend your website to my friends.

Thumbnail of user kymk2
Spain
2 reviews
9 helpful votes
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January 14th, 2016

As so many others have stated here, the materials and design of the clothes are not only cheap and tacky, the sizes are WAY off for Western standards. Seems impossible to return items, and if you want to, they charge a fortune in mailing! Go to a trusted and known site and order, these guys are scammers and wont be around long!

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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Kym,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Our representative has emailed you, could you please kindly check your registered email box (hotmail.com) and send a reply so that we could help you more? Thanks for your cooperation. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user derrickm17
New York
1 review
5 helpful votes
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January 6th, 2015

Customer service is about the worst I have ever encountered. If you should buy something beware returns and refunds dont exist. I asked to send something back and was told it would cost more that the $100 I paid for my item and to give away and buy something else at a great discounted rate! Seriously! What a joke. I am still working through Paypal for my money back and they can have their coat! It was not worth the money to begin with.

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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user godfreym18
Kenya
3 reviews
21 helpful votes
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August 13th, 2013

This is the store for all lovers of fashion. Anyone who wants to feel young by the way they are dressed up can for sure visit ericdress.com. You will not have to worry about shipping, since it is very fast. The prices on all dresses are inexpensive. I was referred to ericdress.com by a friend, and I chose to buy my sister a lovely dress. I RECOMMEND

Thumbnail of user mariaz10
New Hampshire
1 review
2 helpful votes
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August 6th, 2014

WARNING-horrible quality! Horrible chemical smell! VERY cheaply made! Save your money and buy clothes somewhere else! Very frustrated with their customer service and return policy, still working on getting a refund from them, will be making a lawsuit in case of not getting it. BEWARE!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear my friend:
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.ericdress.com/help/1Tracking-information-is-unavailable-67.html#detail1
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@ericdress.com or reviews@ericdress.com.Thank you for your feedback and may you have a nice day!
Ericdress

Thumbnail of user nicolee14
Philippines
1 review
1 helpful vote
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April 28th, 2015
Verified purchase

While looking online for an evening party dress I needed this company or a resembling company but had never been lucky. Once I got here I found out they had the exact design I was looking for here. They were easy to order from. I got a confirmation email when I ordered and another when it shipped. It came within the time frame they had predicted. I even got a hand written note thanking me for ordering and a 10 bucks coupon code which am yet to use. I'll be checking their stocks first when ordering anything online.

Thumbnail of user badiannea
Hong Kong
1 review
0 helpful votes
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May 5th, 2015
Verified purchase

It was wonderful to work with the site and its staff! They were so helpful and patient with my many confusing choices and helped me settle at some design! The site furthermore produced an amazing work of art that totally stands out! Their attentions to detail and the craftsmanship is top notch and I highly recommend them to everyone.

Thumbnail of user reginam16
California
1 review
3 helpful votes
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December 19th, 2015

I order on 12/11/15, I got it more than a month later. All the clothes don't have any quality and are very very small, I got large sizes and it only my 12 year old daughter could try it, and she didn't liked. I returned items, payed for mail because it's shipped to China. It was expensive. They asked me to delete he bad experience review I had, and told me the were going to refund $65, I never got it. They keep sending emails asking me to talk to my bank. So I did! My bank told me it is a scam. Please don't it anything with Eric, what they are is a untruthful company and have no respect for costumes. I will open a clam and hope I see my money back! And I won't delete any reviews. Because it's my right. Thanks you

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Regina,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. We've got your mail and our representative would send you a resolution soon, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user camilleb17
France
2 reviews
1 helpful vote
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November 14th, 2014

Ericdress has great sales, otherwise they're a little slow for me. There clothing is great quality. Their end of season sales are the best of any site. I have a pair of athletic pants I've worn for 3 years and they still look great. I have always been please with my purchases and if not, they cheerfully refund you.

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Thumbnail of user lo6332
Washington
1 review
4 helpful votes
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August 8th, 2014

I normally wear a women's small but thought I better go with a medium just to be safe. It fits like an XS. Both tops and one dress all were too small. Now it is a nightmare trying to return them. I should have read the reviews!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress

Thumbnail of user berniceh11
Florida
2 reviews
3 helpful votes
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December 21st, 2014
Verified purchase

This is one classy top! I'm very pleased with the entire purchase, from the quality of the merchandise to the purchasing and delivery process. After reading online reviews on other websites I was very skeptical and figured I would take the chance by purchasing only one low priced item and cut my losses if it was a negative experience, I definitely hit the jackpot!

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Thumbnail of user irinek
Kenya
1 review
0 helpful votes
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December 29th, 2014

I bought a t-length prom dress for my daughters prom. We saw the same dress in a street shop but on your website it was over half price cheaper. I was a bit hesitant as you never know when purchasing online. From the moment we placed the order to receiving the dress the service was fantastic, they phoned me because it was delayed one week and then it arrived. Just great.

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Thumbnail of user cherlynt
New Jersey
2 reviews
3 helpful votes
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May 4th, 2017

Purchased 3 gowns for wedding photo shoot and dinner reception. In order to ensure a perfect fit, I provided the measurements my tailor gave me. I was worried how the gowns would turn out since it was my first purchase with Ericdress, but I still went ahead and took the risk. I was pleasantly surprised how the gowns fit perfectly on me and I used two of the three gowns on my wedding. The wedding photos turned out amazingly gorgeous. The clothes looked exactly like on the website after having them ironed. Money well spent! I'm excited to explore the casual wear for my next purchase!

Thumbnail of user mathatat
Germany
1 review
3 helpful votes
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July 6th, 2014

This is a scam website! Never order anything from it. I ordered something early in May, till this day, I never received my order. Tried to contact them, but they keep telling stories. Service agents keep changing their names and you have to explain your case all the time. They are a NIGHTMARE to deal it.

Thumbnail of user suzzanek
Kenya
1 review
1 helpful vote
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October 29th, 2014

I asked for assistance and the staff were fantastic. Made ordering easier and made me feel more at ease about placing an order online. So looking forward to my gown arriving. Fingers crossed it fits me and looks great. Its for my daughters wedding so it must be just right.

Thumbnail of user christines69
New York
1 review
9 helpful votes
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January 15th, 2016

Have been waiting 6 days now for an order to simply move from "processing" even though I paid extra for an expedited shipping. My email has yet to be answered I regards to this issue. Reading other reviews, I'm now also worried about the quality... if my order actually comes.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Christine,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. We've bgot your email and our representative would reply you soon. Please don't worry about it. If you have any other questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user ericab13
California
1 review
8 helpful votes
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November 24th, 2014
Verified purchase

I found the website very easy to use. Description of each item was very clear. Plenty of styles and colours to select from. Website will also show you stock availability of the colours and sizes you want. Shipping took about a week (including weekends). Package arrived undamaged. The product met my expectations. Apart from the order confirmation email, there were no other emails to notify me of the progress of delivery/location of parcel. Still a good website and experience.

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Thumbnail of user evelync12
Canada
2 reviews
9 helpful votes
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November 18th, 2014

Ericdress makes it possible for everyone to own a branded pair of shoes and bag by offering the Big Sale where you can get up to 80% off on the items you’ll love! I make the best use of all the season sales but the best items tend to have lower discount rates.

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Thumbnail of user juliea173
Pennsylvania
1 review
7 helpful votes
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January 18th, 2018

Love it! The coat was delivered almost 2 weeks ahead of schedule. The coat is warm and not heavy in weight. Its exactly what I expected for the amount it cost. If I have any complains it would be the fit normally I am a large in coats, however it seems this style runs small so I went up a size to XL and its perfect. I am very satisfied and would definitely order from here in the future.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

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Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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