• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user romonam
California
1 review
5 helpful votes
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May 25th, 2019

This company does not even deserve 1 star!
I ordered this dress in the color Grape. When it finally arrived it was a plum color. I contacted the company, I was told the color was very close and they could not get the color exact because it was hand dyed. They offered to refund 40%. After going back and forth for 2 weeks I finally had to dispute the transaction through PayPal. As soon as they saw the picture they started the refund process.
I sent the dress back through USPS. It cost $65.00 to return it with tracking. Of course I want refunded this amount.

Thumbnail of user irishh
Spain
1 review
0 helpful votes
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May 5th, 2015
Verified purchase

I noticed I had been using some bangle more often. I decided to buy a new one. Buying a single piece is not an economical approach. I made up my mind to buy a dress, two rhinestone bangles and a pair of earings. The total cost earned me a free shipping. I am very happy because the quality was met for all my orders.

Thumbnail of user tobeyb2
Japan
3 reviews
14 helpful votes
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April 18th, 2015

I have done a lot of shopping at Ericdress.com. There clothing is priced very cheap, but is still made of good quality. The jewelry is unique and beautiful, and well made, and also for a cheap price! The quality on the purses is close to that of a purse you would buy from Forever21 or a store at the mall, and yet, also cheaply priced! I have also bought some of their hair accessories and they are better than what I could get at the store, and again for half of what you would pay in a store. The shipping is not ideal, but because I am international, I understand that it takes time for it to be delivered to me. Any questions I have had have been answered in a timely manner and has had the information I needed. I have told so many people about this website and I will continue to do so, and also to shop there. It is one of my absolute favorite sites! Thank you Ericdress!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tanup
California
1 review
0 helpful votes
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June 13th, 2015
Verified purchase

I bought three dresses and few tops from ericdress. To start with, i was really scared after ordering few cheap dresses. The items took little while for delivery but yes, the wait is worth. I have given 4 stars and not five stars because there was one item that i have ordered and for what so ever reason, till date i have not recieved it. Its a little hard to get hold of online rep, but you can always email them and you will get a reply within 24 hours. In short, i am happy with the quality of the products i purchased till date and the price is very cheap. But if you order some item which is best selling/hot, then yes you have to wait longer or may be cancel the order. I would definitely recommend buying from ericdress their products are too good for the price you pay. Thank you Ericdress.:-)

Thumbnail of user sandraw95
GB
1 review
1 helpful vote
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August 3rd, 2016
Verified purchase

I ordered a black and white dress which was for a family event. Although it took some while to arrive it was well worth the wait. It is absolutely beautiful, fits like a dream and looks much more expensive than what I paid for it. Would highly recommend to others and very happy with the item.

Thumbnail of user lynw10
Kenya
2 reviews
1 helpful vote
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January 5th, 2015

I am so pleased with the dress I received from you. I was very hesitant to order online, but after contacting the designer who recommended this site I felt a bit more confident. Ordering was very simple as I was walked through the process on the live chat by a very nice and kind staff member.

Thumbnail of user anitah133
North Carolina
1 review
6 helpful votes
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June 12th, 2020

Do not buy from Ericdress! The quality of the clothing is terrible, the sizes are completely inaccurate, and the customer service is even worse! They claim they have a return policy but conveniently don't respond to emails until you are "outside of the return window". Do not shop here or you will be wasting your money.

Thumbnail of user patriciad41
GB
2 reviews
21 helpful votes
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May 22nd, 2015

I am still trying to get the missing beads and asked to be sent some, the reply is to keep offering me more money so far it's $13. They still have the sandals in stock so why can't they take them off one pair and send me them, they say it's more expensive to send me them but it can't be more than the $13. I will NEVER buy anything from ericdress again.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pat attention to your mail box. By the way, that maybe caused by the shipping. Hope that you can understand. Anyway, we will try our best to improve our service quality. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user zoep1
Australia
1 review
7 helpful votes
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August 4th, 2016

Although I had a few problems when I ordered from ericdress.com I am happy with the clothing I finally did receive. The wait time for my orders ( I am in Australia) was quite long and caused me some anxiety. So please be prepared to wait when you order from this site.The other problem I had was that one of my parcels was delivered to the wrong Post Office. Also one of the items I ordered was out of stock and I had to reorder a different jacket, but I am very happy with the jacket I finally did receive. Another of my items was lost in transit and ericdress.com are yet to refund me for this item. Also be careful when choosing your size on ericdress.com as the sizes run very small. I am a small size 8 (sometimes a 6) in Australian sizing and I ordered a size L on all my items (jackets), but even some of the Size L is a little small for me.

Thumbnail of user susanneh23
California
1 review
2 helpful votes
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April 13th, 2019

I ordered a dress from EricDress in a standard US size 6. The dress arrived and the waist size fit my 15 year old, size 2 daughter. The chest, however, was massive. When I tried to return the dress they company told me they would only refund $50, and I had to send the dress back to China. Their online return information does not state this, and is very misleading. So DO NOT buy from this company. You will get screwed.

Thumbnail of user cedricl27
Colorado
1 review
5 helpful votes
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June 4th, 2021

Long story short. Ordered a blazer from the site, paid extra for expedited delivery. Blazer never made to the address I provided back in early May. Here it is June and their telling me to call DHL and find my package. You freaking find it! I paid to have my box delivered to my door. I was promised a delivery date, still ain't got it and they don't honor refunds. I'm calling the BBB and reporting these jive turkey suckas!

Thumbnail of user melissab1486
North Carolina
1 review
0 helpful votes
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January 24th, 2021
Verified purchase

I ordered a clutch to use with my dress for my son's wedding. It took 6 weeks for the purse to arrive, which was too late for me to use it and it was the wrong color. After much back and forth with customer service, I finally got the address to send my item back to in order to get a refund, but the address was in China and it was going to cost $16 to ship it back with no guarantee that it would ever even be received. I contacted customer service to see if there was an address in the U.S. to use for a return, but they said there was not. Not good customer service at all, so if there is any chance that what you purchase from EricDress might need to be returned, you had better not buy it because you will be stuck with it!

Tip for consumers:
Their return policy is not good. Requires you to ship your item back to China and you pay for the shipping.

Products used:
purse

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariak41
Canada
1 review
3 helpful votes
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November 30th, 2015

I decided to add another item to my order right after I placed the order, but didn't find a cancel tab, so I sent an email to the customer care but haven't heard of them after 2 days yet!
They don't check their email! That's what I can tell for sure!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user autumnr21
Georgia
1 review
9 helpful votes
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September 7th, 2019

They are a scam. They're a company in China that steal other designer's photos and put it on their website. And they just send you a terrible cheap knock off, of another designer's product. Complete trash.

Thumbnail of user claudial6
Germany
1 review
11 helpful votes
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August 25th, 2014

Well i ordered on 14. 8. 2014 payment was submitted succesfully. It says on the website under my orders it was delivered but i did not get anything yet. They also gave me a Tracking number for the Items. Only, when i click on it nothing happens... not working! Lets see if this still comes...

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: service@ericdress.com or reviews@ericdress.com.
On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Ericdress

Thumbnail of user amajam
BA
1 review
1 helpful vote
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November 27th, 2015
Verified purchase

I got wonderful boots! They really look like real fur - and are toasty warm. I have mobility issues (arthritis) and not only do the boots fit well (with or without socks) but also have nice secure footing. I recommend them highly

Thumbnail of user rachelh28
New York
1 review
1 helpful vote
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December 9th, 2013

I would rate this a zero if only it would allow me to. The customer service writes unintelligible responses, they do not respond to your questions, they take forever to respond whenever the message you send is not in their favor, the only form of contact for US customers is via email (which as I already mentioned is horribly unreliable). It has been since Nov 27th since I have last heard from them. If this ever gets resolved, I do not see ever purchasing from this site in my future. This is by far, the worst treatment and most untimely treatment I have ever received.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hi dear custom,

I sincerely apologize for the inconvenience you have had.
Could you please send us your email and your order number.If you prefer communicate via phone, that would better, please sent me your phone number.If you want all your information be safety, you could write to us here: info@ericdress.com
I will make sure that our custom service will contact you to solve the problem soon.

Thank you very much for your feedback.
Ericdress team

Thumbnail of user letitias1
KR
1 review
1 helpful vote
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December 8th, 2014
Verified purchase

The dress is of high quality and very beautiful. I would recommend to order at least one waist size larger because it comes out very small. I assume this is because the material has multiple/thick layers taking up lots of space and room to breathe. It is slightly too small for me but I can still wear it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user salarinaw
Australia
1 review
2 helpful votes
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November 30th, 2014
Verified purchase

I wish I had found this site earlier. I ordered a bag on 10/22/14 and expected it to arrive at 10/29/14 as they had promised. Somehow there was a slight delay and came in a day after. I am happy the customer service was responsive. And when they were offline I would get a response in 24 hours.

Thumbnail of user devettad
New Jersey
1 review
1 helpful vote
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September 24th, 2021

I ordered a dress from Eric Dress 2 months ago for a wedding, and even paid for expidited shipping and 2 months later still no dress. The company is out of China, has no contact number and I'm fighting illegal charges that were put on my credit card. Don't order... Scam Company! I would give them a zero rating if I could. Shop on legit sites like Macy's or Amazon not Eric Dress.

Thumbnail of user cynthiaa7
Texas
1 review
9 helpful votes
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October 22nd, 2014

I ordered Multi Color Long Sleeve Asymmetrical Hem Knitwears(*******) which says one size. That one size should have said SMALL. It won't go on. The quality is poor and I could have found better at a discount store.
When I asked to return, I was asked to order more and they would give me a discount. Basically, because of shipping costs (you have to pay shipping both ways) it is not worth it to return. I will be disputing this charge with my credit card company.

Tip for consumers:
Do Not Order from them.
Shop for a sale in your area, or online from a known company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hey dear,

Firstly, thanks for shopping with Ericdress.
It’s very disappointing to receive a comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your Order number so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!

Best wishes
Ericdress Team

Thumbnail of user ernitaa
France
1 review
1 helpful vote
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January 30th, 2015
Verified purchase

My experience is worth sharing. The site did a mistake while shipping therefore I got the dress, wrong size, color and fit. I contacted them immediately, took pictures and sent. I got a shipping refund to my paypal. I returned it to address specified after they had approved my pictures. Finally I had two options, request for a refund or re-order my dress. Since it was just an ordinary office dress, I re-ordered it. The second time it came with my exact specifications.

Thumbnail of user agnesl4
Kenya
1 review
1 helpful vote
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October 24th, 2014

Ok, i bought like 1 dress and 2 t-shirts from ericdress. The clothes are worth the price. The shipping is very fast, only takes 4 days. I have also communicate with the customers serivce from ericdress, they respond quickly, within few hours. The dress is sexy. Only 1 t-shirt is a little bit too small for me. I have give it to my sister. Anyway. I think i will order some school clothes this december.

Thumbnail of user joyceb18
Japan
2 reviews
2 helpful votes
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December 3rd, 2014
Verified purchase

Quality fabric. I would have loved to wear the sleeves both below the shoulder tip and slightly above the shoulder tip but it wears and lays best as seen in image. Excellent fit. I ordered a size 2 and needed no alterations. Love it and I received it a couple days earlier than expected. I look forward to "event day"!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lr25
GB
2 reviews
6 helpful votes
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January 28th, 2015

Whatever you do DO NOT purchase anything from this company they are thieves. The sizing is awful, the quality is is dreadful and the customer service when trying to return anything is none negotiable, they do not read your emails and just say about there website. I'm extremely upset and wished I had read previous reviews before making any purchase.

Tip for consumers:
Do not use this company.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details? Anyway, we will try our best to improve our service and if you have any other questions, please feel free to contact us at: service@ericdress or reviews@ericdress, your suggestions would be highly appreciated.
Have a good day!
Best regards,
Ericdress Team

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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