• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user ferojic
Netherlands
1 review
0 helpful votes
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January 29th, 2015
Verified purchase

The designs in the site have always captured my attention. However, I had never ordered from the site. The picture of the dress was quite thrilling so I could not afford to miss it. Anyway, $43 is not that much risk. My dress has been shipped and my conclusion is it is worth much less than its quality. If I was to resell the dress, I would probably price it hundred dollars. I am amazed with your designs.

Thumbnail of user kaylass
GB
1 review
2 helpful votes
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February 23rd, 2015
Verified purchase

It was very easy shopping here at Ericdress. I got my two dresses delivered fairly quickly. I am in love with the offers offered by the site. The two dresses were in a great condition, as in, they have been packaged well. They had been tailored with quality. I appreciate the service offered. Thank you so much

Thumbnail of user evelynt2
Iowa
1 review
1 helpful vote
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March 26th, 2015
Verified purchase

A friend recommended Ericdress as a perfect online shopping site. I saw it worth a try after looking at my friends dress. I therefore ordered a sexy red club dress and I was pleased by the price. It’s very affordable and the speed of delivery is lightening. The dress is very comfortable to wear and fits perfectly.

Thumbnail of user charmu
Canada
1 review
9 helpful votes
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October 26th, 2019

Items of very poor quality: smells, poor quality material (not as shown), too small, poorly sewn with thread hanging.
Shows European and African models, but sizes are much smaller (Asian). Items comes from China, not North America.
DHLdelivery charges much more than cost of items
Items shipped individually and you have to pay DHL delivery fee for each item.
China phone number, cannot talk to live person
They do not accept return items, I was told items returned would be destroyed, so you end up losing if not satisfied.
No return voucher or invoice in Package as stated in return policy. No instructions to return or who to return it to.

Thumbnail of user mollyv2
Australia
1 review
16 helpful votes
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November 12th, 2015

I have never had so much dissapointment from online purchases. I ordered a dress which looked amazing in the picture and promised to be all that. When I received this in the mail 3 MONTHS later, it was covered in dirt stains, the worst material known to man and was ripped in multiple areas. Please, I beg you, do yourself a favour, do not buy anything from eric dress.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Would you please let me know your right order number so that we could be able to help you? If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user csillap
Missouri
1 review
2 helpful votes
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July 14th, 2015
Verified purchase

Customer service was fast to answer, but slow to resolve issue. I had to email a second time to actually receive an answer. Shipping was very slow, I waited 2 months for my dress to be delivered. If material issue was communicated ahead of time, before I asked about the dress, it would have been a better experience.
The dress fits perfectly, material is beautiful.

Thumbnail of user aliciat4
Maryland
1 review
7 helpful votes
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October 1st, 2014

2 dresses way to small. I ordered size 16 they are about a size 10. I am trying to return they will not give me a return address. They keep asking me to take pictures. The dresses were $248.00 Can not send back. My son is getting married and a happy occasion is very stressful. I hope I get a chance to return for a refund so far nothing.

Tip for consumers:
Do not order.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

My dear friend:
Sorry for the problem you have met.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/Returns-Refund-Dispute-15/
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Thumbnail of user angelajoicea
Canada
1 review
0 helpful votes
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May 5th, 2015
Verified purchase

Our second experience with designing a ring here was just as great as our first. They are eager to please with a design you love, with your input, taking as much time as you need to reach that perfect design. We have recommended them to everyone we know! With the compliments I receive on my beautiful rings, you know this is the place to go!

Thumbnail of user donnab44
Saudi Arabia
2 reviews
2 helpful votes
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December 14th, 2014
Verified purchase

I had seven bridemaids for my wedding each of their dresses were customized to fit their body types. I loved the material used to make them look alike and comfy. I am also happy that I now have a wife through a successful wedding Great site indeed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tanyaa3
India
1 review
19 helpful votes
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March 20th, 2014

I have so many cherishing moments attached with Eric dress as it has served as one stop shop for me for all my special occasions. I bought my first prom dress from here and remember that day when I was the charm of the party. Everybody was impressed of my choice. Now, it’s my wedding and I have ordered a dress.

Thumbnail of user lisah159
Colorado
1 review
9 helpful votes
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December 16th, 2015

This is an update to a previous review I provided in December 2015. They sent me the completely wrong jacket-a very cheap looking one compared to the $60 one I ordered. Then they ignored my attempts to get it rectified. Finally I got their attention when I wrote my first negative review. They required me to send photos twice of the jacket and labels and then decided it appeared I was sent the wrong item. They asked me to send it to a California warehouse and told me to insure it and get tracking. So, I spent the extra money and mailed it exactly as instructed. I provided the tracking number and saw confirmation that the package was delivered. EricDress is now not responding to any of my emails. I guess they feel happy with themselves getting my money and a jacket back! What a rip-off!

Tip for consumers:
Upon seeing my poor review, Ericdress is pretending to care. They have now asked me TWICE for photos of what I received, what I was supposed to receive, the order number, and the tracking number. TWICE I provided it to them with the same response..."we will check into it and get back to you." They act like they have no idea that I placed an order! Unbelievable!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Our representative has emailed you about your order, please kindly check your mail box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user suep45
Sue P.
Wisconsin
1 review
12 helpful votes
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January 17th, 2016

Beware of ordering from them. They have sizes that are way too small. Ordered a size 2XL and it was more like a size 2. Wow, they are so wrong with women's sizes. The company is located in China and to try to get a US address is impossible. I have been trying for 2 weeks to get a address and nothing. They don't respond to your questions. Everything is written in Chinese so you can't return it. Such a joke! DONT Order from this company. NOT HONEST!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Sue,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Our representative has emailed you. Could you please kindly check it and send a reply? Thanks a lot. Please don't worry about your order and your problems would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user dianeh718
Texas
1 review
15 helpful votes
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September 9th, 2020

If any review has more than 3 stars it's a plant. It's been 2 months since my purchase. Tracking number says to moved in China for one day and has never moved again. I hate buying things from scam sites. I was assured it wouldn't be another Chinese scam site by "reviews". Obviously that's a lie. Emailed 3 times to no answer but you will get a RIDICULOUS amount of spam in your inbox. STAY AWAY

Thumbnail of user barryp15
Arizona
1 review
18 helpful votes
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November 25th, 2015

Ordered a dress from this company months ago. Paid in full in advance and extra for expedited delivery. Still did not receive dress and I expect I never will. Asked for a refund and they said that they can only refund 40% of the purchase price. In my opinion this is a criminal company with no intent of doing business in a legitimate manner.

After you informed them of my bad review (thank you) I received an email from them telling me that they would give me a full refund only if I changed my review to a positive one. Are you kidding me? This is my money, that I paid for a product that they can not deliver, but now I need to lie about how good they are in order to get my money back? And even if I did so there would be no guarantee that I would ever see my money again? They can kiss my A$$!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply from your registered mail box. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user nancyb249
New Jersey
1 review
11 helpful votes
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October 26th, 2017

Buyer beware... I ordered 2 different dresses of the same size, both did not fit the same and I wanted to return them. They wanted me to have them altered and the cost would have been almost the same cost of the dresses. Their web site does state that they accept returns but apparently their policy is to only refund 50% excluding shipping which their website does not state. I also suspect this is a Chinese company masking around as company from the UK.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hi,
So sorry to hear that you had some problems on your order. Could you please let me know your order number at reviews@ericdress.com so that I could help you? Looking forward to your reply and hope you have a lovely day.

Thumbnail of user dkz1
Pennsylvania
1 review
13 helpful votes
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August 5th, 2015

Order a dress for wedding. I did not customized the dress. I figured they had a warehouse of dresses that they choose from. Unlike many complaints I did receive my order. It didn't fit and with the dress size measurements it should have been perfect. The chest is to big and the waist to small. I asked to return it and they are doing the same thing the other people are saying. To give it away because it cost to much to return. They charged me a $159.00 yet my invoice in the package states I should have been charged $66.00. Now that I have researched this company I realize that no one gets to makes a return and it seems you only get money back through PayPal or your credit card company and only if you didn't get the item. What a way to rip off America. First you poison us with lead paint now you find away to scam us with our important life events. Not all your fault as I should know to never trust another country in honesty and straight forwardness in business.

Tip for consumers:
Stay away from Ericdress. Wish I knew it was shipping from China. Wish I knew their return policy was a way to get my business. I agree with others that they write the positive reviews to suck us in.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Our representative has emailed you for your order, please kindly pay attention to your mail box.
Anyway, We will try our best to help you and your question would be finally resolved.
If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user th345
Massachusetts
0 reviews
0 helpful votes
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January 2nd, 2022

I paid for express delivery and my items never came the in window of time. I had to jump through hoops to contact merchant. They did not want to give my refund. I had to go through my bank to get my money back. This website is a scam. Don't do it.

Tip for consumers:
Do do it
It’s a scam

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user terryg30
TW
1 review
1 helpful vote
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August 8th, 2015
Verified purchase

I was late making the order so I had to pay for expedited shipping. EricDress did not let me down. The outfits I had ordered were just as described and arrived with no fuss. I will be using them again but this time will order earlier so as to safe on shipping.

Thumbnail of user heddad
KR
2 reviews
2 helpful votes
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December 5th, 2014

I really love my coat, excellent price, and you get a good quality for it. The look is exactly as the picture and it fits beautifully. I do wish the belt would be attached to the coat. But this is not a deal breaker at all. The shipping and processing was fast.

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalieg14
California
1 review
0 helpful votes
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April 22nd, 2015
Verified purchase

My friend had a remarkable look when she wore the wedding dress on her big day because of its tremendous A-line and long sleeves design. I am making this review because I am the one who took her measurements and ordered the dress for her in Ericdress.

Thumbnail of user murielb2
Utah
2 reviews
3 helpful votes
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December 15th, 2014
Verified purchase

I received $30 free dress from ericdress through a coupon which included free shipping. They were great to deal with, I uploaded my pictures onto their site and selected how many dresses I wanted and my order was delivered two days later. I'm impressed with the quality and efficiency with service and delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user junej6
California
2 reviews
5 helpful votes
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December 2nd, 2014
Verified purchase

My dress was absolutely fabulous! Beautifully handcrafted! One of the best dresses I have worn. I would highly recommend this dress. The measurements for this dress were perfect and it looks awesome with high heels.

Service
Value
Shipping
Returns
Quality
Thumbnail of user steewenr
California
1 review
0 helpful votes
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August 5th, 2014

I bought a dress in fuchsia. It was for a wedding (which was just last night), and EVERYONE said it's so beautiful. Good quality fabric, fits perfectly, well made. All good, I have nothing to complain about. Well, only one, it's too long for me, I had to shorten it by myself, but I guess it was supposed to be. Anyway, I would definietely recommend this dress. And since this is really good quality, I would like to purchase other dresses here in the future for sure

Thumbnail of user philipppaj
California
2 reviews
2 helpful votes
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December 22nd, 2014
Verified purchase

My top gives a very sophisticated look. For the discerning women, it provides full coverage as well as being stylish. I bought the one is white as well. The only thing I did not like is that the neck is not very tight fitting. It is rather loose, and I feel that would have made this top even more eye-catching. Received a lot of compliments on it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jillf14
GB
1 review
1 helpful vote
  • Send Message
August 4th, 2015
Verified purchase

The dress that I bought was STUNNING! Your prints are exquisite! The only thing is, it takes a month for it to arrive if you order the cheapest mail delivery, but the beautiful dress was definitely worth the wait. I would also like to make a suggestion: Please make these beautiful dresses in larger sizes as well as the Chinese sizes. Communication is excellent, too.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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