• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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Negative
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user trishiac
Indonesia
1 review
0 helpful votes
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April 4th, 2015
Verified purchase

I just ordered my two flower girl dresses today, my event is in three weeks, yes I did express ship. I had been searching all over the malls and found nothing that I liked. I went on line and found this web site with a dress that is perfect. I did read some of the reviews that stated to call to make sure your dress is in stock, and to use the sizing chart. I called and spoke to the staff who were friendly and helpful and confirmed that the dress was in stock with all sizes available. Order came.

Thumbnail of user derechaw
Georgia
1 review
0 helpful votes
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August 2nd, 2021

I placed a order with his company and i tried to get a delivery date i sent them several message with no responds i went in to try and cancel the order and I could not at this point I think this company is a scam

Thumbnail of user veromcah
Canada
2 reviews
10 helpful votes
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November 18th, 2014

Ordered a dress from them that had threads hanging off the hem that I didn't notice until I had cut the tag off, making it ineligible for return. I emailed them letting them know and with photos for reference, and recommended they check other dresses from that supplier because I had to trim the whole thing with scissors. They immediately gave me credit for the value of the dress. Very nice of them and great customer service!

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Thumbnail of user mandyl4
Austria
2 reviews
0 helpful votes
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December 12th, 2014

One of the most awaited event was my 20th birthday. My mom allowed me to choose the dress that I really liked. My event was fast approaching and it really gave me a hard time. I talked to someone at tbdress if she could ship the Sherri hill dress immediately. Surprisingly, it arrived on 2 weeks before my wear date. You are so Super tbdress!

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Value
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Thumbnail of user gemmas13
Australia
1 review
0 helpful votes
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February 17th, 2021
Verified purchase

Great experience. The website is really easy to use. Good clear accurate pictures and descriptions. Payment super easy, once purchase made clear confirmation emails where sent and I was able to track my purchase. The delivery was not super fast but I knew it wasn't going to be as shipping duration was specified at time of purchase. The dresses I ordered were fabulous. Very happy.

Thumbnail of user hs30
New York
1 review
11 helpful votes
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October 22nd, 2014

Honestly, I loved the product online, like most you of you I was very happy with the price. However when the coat arrived, it had no fur lining as advertised, the coat zipper was broken and the material felt like plastic. To top it all off, if i wanted a full refund - i had to pay shipping which cost the same as the coat... so not much point there. The Customer service rep - Loren - refused to listen to me at all as i explained this and only offered me $15 gift credit to his selection of clothes. However, if i chose this option, i still had to pay for shipping and the fact that I already received a product wholly misrepresented was not ideal and i NEVER want to buy anything from this site again. I asked for a manager, no response. I asked for a full refund, no response. AWFUL AWFUL customer service (and poor communication skills) and here i am, stuck with a coat that doesn't zip or look anything like the one online. DONT BUY.

Tip for consumers:
DO NOT USE THIS SITE. FRAUD. MISREPRESENTATION.

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Value
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Quality
Thumbnail of user sabinag
California
1 review
2 helpful votes
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December 1st, 2014

Have got my mom's dress for my wedding, we were not sure about ordering the dress on line, but we got the dress today and its perfect! We gave custom measurements and fits her well, the color and fabric are very similar to the picture!, I will recommend this site. Thanks!

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Value
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Thumbnail of user zarak7
Hong Kong
3 reviews
10 helpful votes
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April 26th, 2015

Received my dress in right time, it was really the best purchase I made so far. Its worth the money. Wearing the maxi dress I bought from ericdress now. It is summer time and I am having it happily. I know most eyes are on me at the beach. Thanks Ericdress.

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Value
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Thumbnail of user juliaw18
Iowa
1 review
1 helpful vote
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March 25th, 2015
Verified purchase

My handbag was ordered online at Ericdress this site has great and variety of bags that come in different sizes, colors and textures. The price of leather price that will blow your mind. The quality of this handbag was worth a try. I am sure to shop again from the site.

Thumbnail of user thaliama
Texas
1 review
0 helpful votes
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February 23rd, 2015
Verified purchase

After shopping I encountered an error. The dress was a little bit bigger than expected. Since it was a strapless design, it was very hard to fix it at home. I contacted the customer service who accepted to return and replaced the dress. The dress has been replaced the exact design. I am rating Ericdress five-star because man is to err and they fixed the error.

Thumbnail of user miav1
Iowa
2 reviews
2 helpful votes
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March 26th, 2015
Verified purchase

This white handbag is worth a tale. I got it from Ericdress.com the size is perfect and convenient for any occasion. It has great compartments inside and it comes with a great texture that is quality and durable. It can withstand great weights and is perfect for travelling. The price is very affordable and the delivery service once ordered is great! Yes, based on my experience I would recommend the site; you will never be disappointed!

Thumbnail of user beatriceo
Kenya
1 review
24 helpful votes
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March 23rd, 2014

I really wanted a party dress for my upcoming friend birthday. Browsing through ericdress.com website, this particular beige in color, short yet elegant dress caught my attention and I decided to go ahead and make my order. After all, I still had time to wait for the dress to be shipped as the party was in a month.
The dress was beautiful in the picture and it just made me eager for it to arrive. I constantly contacted them with my order number and was happy that they always received my calls as well as replied to my emails. They responded to me very politely and assured me that my dress will be ready soon. Some clients claim that the phone number does not go through but it is false, maybe they should recheck the number they dial. My delivery was made one week ago and I am very happy with what I got; exactly what I wanted. I am satisfied and will definitely order more from ericdress.com.

Thumbnail of user ammya
Kenya
3 reviews
3 helpful votes
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February 16th, 2015

I am writing this review in thanks to the exceptional service I received from one of your customer service representatives- Elizabeth ext 118. I was ordering a dress from Ireland and needed the dress very quickly. She did all in her power to help. Thanks ericdress!

Service
Thumbnail of user janicec34
Rhode Island
1 review
23 helpful votes
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April 1st, 2016

So I ordered two dresses from this site and one is actually a tunic and the other is a shirt. I also was charged a foreign bank fee. It took at least 6 weeks to arrive only to be sorely disappointed. Buyer be "wear", pun intended.
This company messaged me and asked for the ordered numbers, I gave them the information they needed and their response was to apologize that they were too small (they were not) and told me I could send them back. I explained that I had already donated them to charity and could not return. They then responded they would refund half my money back if I would take my review down! Scam Scam Scam!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Janice,
So sorry to hear that you had some problems about your order. Could you please let me know if you have other order numbers or the email address you registered on our site so that I could check for you? Thanks a lot. If you have any questions, please feel free to let us know at reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user stacieb5
Massachusetts
1 review
6 helpful votes
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April 12th, 2015

I ordered a standard dress size and upon receiving the dress, it did not fit me around the hip area as I thought it would. When I contacted customer service, they claimed the measurements were on the website when I ordered the dress and that I would have to dispute any differences. Upon sending video and pictures evidencing the dress didn't fit as expected, they still did not want to let me return my dress or receive any kind of refund. They do not follow their own policy and claim I ordered a custom item. I completely would not recommend this site to anyone who may want to return their items.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you, please pay attention to your mail box.And we believe that your questions will be resolved finally. You can also write to service@ericdress.com or reviews@ericdress.com.
Have a good day.
Best regards,
Ericdress Team

Thumbnail of user ashwinim
India
1 review
7 helpful votes
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August 27th, 2013

I recently bought a dress for my prom from Eric Dresses. The huge collection was remarkable. I purchased a yellow A-neckline dress. It was delivered to me within 3 days. It was just awesome and proved to be a perfect dress that made me look glamorous and attractive in the crowd. I am really happy to buy that dress that earned so many compliments.

Thumbnail of user maryannej
Canada
1 review
1 helpful vote
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December 23rd, 2014

I have ordered my items on 16th of December and i paid extra for quick delivery and its so cheating on the shipping rates. Now they have mentioned standard shipping and will never do this mistake again or buy anything with this company. And i will ask all my friends to stop going to this site any more. And they can not go on like this for a longer time. They can earn money fir short period..

Tip for consumers:
Please be care full of your money and the product that you are getting with this company you rather get them at the mall for better and paece of mind

Service
Value
Shipping
Thumbnail of user mikaylal1
Washington
1 review
9 helpful votes
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March 27th, 2015

I ordered a prom dress from this website a month ago and it hasn't shipped yet. My prom is in 4 days. Apparently they had my dress made but never sent it to me. I asked a representative of Ericdress.com and they made me feel like it was my fault when it absolutely was not. After 10 messages sent back and forth they told me they couldn't have my dress on my door step by prom day and would fully refund me. I will never order anything from this website ever again they have ruined my prom. And I have a rather large bust and can never find formal dresses that fit me right in the chest area so buying one from the store is not an option especially with no time for alterations.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Mikayla,
Thanks for your review here.
I'm sorry that you had a bad shopping experience on our website. We have checked your order with the order number you supplied, and our colleague has contacted you to solve your problems, please pay attention to your mailbox. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.

Have a nice day.

Best regards,
Ericdress Team

Thumbnail of user jessiec21
Hong Kong
1 review
2 helpful votes
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November 29th, 2014
Verified purchase

I have got my dress and I am so please how pretty it is. Its fit to my body type. I have been short waisted all my life and it has been a challenge for me to buy off the rack. Their specialized custom fit department did a wonderful job. I had ordered a second dress from another company giving them the measurements they asked for. It did not fit at all! But my dress from Ericdress fits so well. I can't wait to wear this dress on my wedding day!

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Value
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Quality
Thumbnail of user agathar3
New York
1 review
0 helpful votes
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April 4th, 2015
Verified purchase

I was nervous to order a dress online for my daughter, because I was concerned about the fit. I would generally purchase her a size 10 in clothing, so I almost ordered a 10. But was I wrong! I used the measurement chart for the dress, and she measured a size 7! Needless to say, the 7 fits well. Great purchase. Very original dress. My daughter will stand out on her Communion day!

Thumbnail of user sueb41
New York
1 review
2 helpful votes
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June 21st, 2015

I was extremely weary to order a Mother-of-the-Groom on line for so many reasonis. All my reasons were erased: the price was extremely reasonable, dress quality was above expectations, size was true to chart, delivery time was less than what was given! I am a plus size and was thrilled with the dress that flattered me and I received many compliments! I have just placed my second order for my next son and I am excited to wear this dress also! Thank you!

Thumbnail of user hannap2
South Carolina
2 reviews
17 helpful votes
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October 9th, 2015

I have emailed this company 4 times in the 48 hours I received my gown. I have a short deadline for this gown and the company has yet to respond to me. They are slow to get packages to you, and their customer service is not very good either. I had high hopes for this company, and I will not do business with them again.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. We hope that we can work together to solve your problems. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user yvonneo6
GB
2 reviews
2 helpful votes
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August 1st, 2016
Verified purchase

I have recently bought a dress on line. Was a bit dubious as it almost seemed to good to be true for the price but the dress arrived very quickly and it's stunning. Fits beautifully and is every bit as good as it looks in the picture.

I am awaiting a second dress and will definitely be ordering more from Eric Dresses in the future

Thumbnail of user heatherd27
Guernsey
1 review
10 helpful votes
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November 27th, 2015

I placed an order over a month ago. The payment was deducted very swiftly but still no delivery. They promise replies to emails in 24 hours but I have emailed them twice and still no answer and still no delivery. Also, had I known this was a Chinese company I definitely would not have ordered.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply from your registered mail box. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user johnm2237
Egypt
1 review
2 helpful votes
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August 14th, 2018

I have tried so many websites and apps for shopping but Ericdress was one of the best experiences I have ever had. Thousands of products. High quality and fashionable looking. And in good prices. Really recommended. I have ordered some items for me and my family and I will order more and more. Thank you.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

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Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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