• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
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Negative
7
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user gemmad7
Philippines
1 review
1 helpful vote
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January 23rd, 2016
Verified purchase

I am deeply satistifed with my purchase at Ericdress. They went above and beyond to accomodate my shipping request and did everything to make it happen. It arrived on time and the coat I ordered is even more beautiful in person. Thank you to your wonderful team, I am surely going to buy from your webstore again!

Thumbnail of user cabatum
VE
1 review
1 helpful vote
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February 3rd, 2015
Verified purchase

Well I am quite impressed with your service. I get a speedy response for my queries and then again a high speed shipping. Although I prefer using expedited shipping method when my order is urgent. I would advise buyers to copy the same style for urgent orders. I am ready for my homecoming with the dress I bought here well folded.

Thumbnail of user maggieq
New York
1 review
0 helpful votes
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August 6th, 2014

Received my order to Canada just 15 days after ordering. Excellent shipping time. I cant believe something can be made so well in such a short amount of time. The dress is beautifully made. I ordered the dress custom to my measurements, length and waist are perfect, I will just need to have the bust taken in a little. Overall, a great purchase, Im very happy with the dress and cant wait to wear it! I have already, and will continue to recommend ericdress.com to friends.

Thumbnail of user irmaa
Germany
2 reviews
2 helpful votes
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December 9th, 2014

What a beautiful dress for my flower girls! I ordered 2 in ivory with the clover green sash. The dresses are fully lined with a hidden zipper. The sash is sewn on the dress around the waist but they also sent a second one which you can use to make the bow in the picture. The dress came heavier than I expected it to be but it looks so light and summery! They have to be shortened of course but I can do that myself. I am very very pleased with the quality and the service and I will recommend this site to all my friends and family.

Service
Value
Shipping
Thumbnail of user merrills14
Australia
1 review
1 helpful vote
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August 14th, 2015

I ordered 2 dress/tops, & a pair of silver sandals w/diamonte embellishments my order, my order of a top & shoes came very quickly, although the last top came later. I contacted customer service, received a prompt reply as to when my other top was to arrive (within a couple of days), it actually came a day early. Was very pleased with my order, all items were exactly as depicted on site & bargains also. Thank you to Alex for your help.

Tip for consumers:
Would recommend this site, for quality bargains

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Value
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Thumbnail of user jamieh566
New Jersey
1 review
1 helpful vote
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March 29th, 2021

I ordered my wedding dress from Ericdress. The company pulled the money immediately. I started to get nervous when my dress showed still processing three days after the 15 business days, so I attempted to contact them through email twice, their online chat, and their messenger. I received NO communication. I then contacted my credit card company to dispute charges. My credit card company stated that Ericdress responded within a day to them. I received the dress, still with ZERO contact from Ericdress, 3 days later. The dress has a large, and noticeable stain on it, and the company still does not communicate. I am very disappointed, because all Ericdress had to do, was communicate. I ended up ordering another dress from a different company, that does communicate.

Tip for consumers:
It would have been helpful to know that the company does not communicate with their customer's whatsoever.

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Thumbnail of user debbyc1
KR
2 reviews
2 helpful votes
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December 8th, 2014
Verified purchase

Oh! What a beautiful gown! It took my breath away. It was made so well. I wish I could tell the manufacturer how pleased I am. The dress fit perfect. I only need to get it shortened. I'm very, very happy with it!

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Value
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Thumbnail of user michellew90
Canada
2 reviews
12 helpful votes
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November 8th, 2015

Ordered a jacket. It came, incomplete. The "fur" was a horrible colour. Couldn't wear with this colour jacket at all! Asked over and over to send me ONLY correct fur. "out of stock"... unable to send. And they were sorry. Jacket still hidden.

Tip for consumers:
save your $$$$$$$$$$$$$$$

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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user magiec
China
1 review
0 helpful votes
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February 10th, 2015
Verified purchase

Based on my personal experience with the site, I would recommend it to anyone looking to buy fashionable women clothes. The delivery was not that fast but the quality and the workmanship was great. I am looking forward to buying from them again.

Thumbnail of user emmye1
Canada
1 review
0 helpful votes
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April 6th, 2015

This store is so perfect and the best and most exceptional especially in their delivery services. They are fast and punctual. The dress that I ordered for arrived even way much earlier than I expected it. It is just as i had ordered.

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Thumbnail of user yakosam
South Africa
1 review
2 helpful votes
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September 8th, 2016
Verified purchase

The service by Ericdress has been excellent, I purchased my wedding dress and it was delivered in good time. Their service is exceptional and are very professional in the way they conduct their business.

Thumbnail of user johne1913
New York
1 review
0 helpful votes
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January 16th, 2022
Verified purchase

I ordered two dress shirts from Eric Dress on October 4,2021. One shirt arrived last week (~ January 8th) and here it is January 16,2022 and I am still waiting for the 2nd shirt, over 3 MONTHS later. The shirt is very cheap material and does not have the same color quality as in the advertised picture. Plus, the sizes are "Asian-Size" so you need to order 1-2 sizes bigger. I tried buying three more shirts the other day and I tried using a few different credit cards and, luckily, the company said the order could not go through, lucky for me. I am cancelling that order and taking my business elsewhere.

Tip for consumers:
Don't use this site.

Products used:
Shirts

Service
Value
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Thumbnail of user nancyl120
District of Columbia
1 review
0 helpful votes
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January 12th, 2017
Verified purchase

Worth prices to have good quality clothes at EricDress...
Recently I purchased many coats, T-shirts and tops at EricDress. Not too much money, but I got the reasonable prices to have them. It made me so happy. Pretty clothes, comfortable materials... So many advantages to share with you:-)

Thumbnail of user maude188
California
1 review
5 helpful votes
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November 25th, 2014
Verified purchase

Umm., Ericdress is a new site, which is famous among young girls. There the customer service is good, and shipping occurred within the week and I got what I pay for. I would recommend these for younger girls, who love beauty and pay much attention to their dressing.

Thumbnail of user nicolem1659
New Jersey
1 review
0 helpful votes
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November 8th, 2021

Horrible experience. I ordered a wig that was terribly made, I sent pictures in order to return for a refund. Every other day they continued to offer me 8.00 for my 50.00 purchase and in the end never agreed to the return. I ended up taking the loss.

Tip for consumers:
Do not order any wigs

Products used:
Wig

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Value
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Thumbnail of user inac2
California
1 review
1 helpful vote
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November 19th, 2014
Verified purchase

WOW... What a good site it is!~! I have bought a fashional handbag from Ericdress and I got it today. My parents said this handbag is the most beautiful one I have had. I am very happy and satisfied with that! Next time, I will be back again to order some items I like!

Thumbnail of user sharons62
Arizona
1 review
0 helpful votes
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April 4th, 2015

I am very satisfied as a customer who just received her ordered purchase recently The delivery was perfect, the packaging was safe and I was assured of its safety and privacy. I love the dress too, it fits me perfectly.

Tip for consumers:
Don't hesitate!

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Value
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Thumbnail of user letitiac
Germany
2 reviews
2 helpful votes
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December 10th, 2014
Verified purchase

Just wanted to leave you some feedback. My shoes were delivered so quickly, I was very impressed how fast you despatched them, thankyou. The shoes are fantastic and very comfortable. I never want to take them off! Thank you xx

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Thumbnail of user atalantap
KR
1 review
1 helpful vote
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December 9th, 2014
Verified purchase

I love my cotton sheath dress with long sleeve and round neck. It looks superb in this combination with plain round neck. I wore a small piece of jewelry and I looked simply beautiful. The cotton fabric is very cool.

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Thumbnail of user kimberleyt
KR
2 reviews
3 helpful votes
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December 9th, 2014
Verified purchase

Absolutely beautiful dress! My dress fits nicely exactly according to measurements.In addition, the customer services are thorough and quick to respond. They made sure I had resolution to any questions I had regarding my order. Thank you!

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Thumbnail of user carenw
Switzerland
1 review
2 helpful votes
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October 30th, 2014
Verified purchase

The dress is great! I was amazed by the quality. I did not expect much for a low priced dress but I was wrong. Discount was really availed because if it had been an ordinary low price it would have been low quality. I am very happy with the dress that had been tailored to my size. Thanks for being reasonable with the price!

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Thumbnail of user gracyn
Kenya
3 reviews
0 helpful votes
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February 11th, 2015

I received my dress and a beautiful pair of shoes this morning i have really got to say a very special thanks to the live chat staff as i was very nervous but after speaking to them everything was fine.

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Value
Shipping
Returns
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Thumbnail of user marilour
Missouri
2 reviews
15 helpful votes
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January 25th, 2016

I returned a dress and the refund that I got was only 50% of what I paid. I just want an explanation, please!

Been e-mailing and no one replies at all, after they got your money!

Thanks but no thanks!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Marilou,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Please note that the shipping cost is charged by the shipping company. Hope that you could understand. Our representative would reply your email and please kindly pay attention to your registered email box. Thanks. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user erican5
Kenya
2 reviews
3 helpful votes
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February 18th, 2015

I haven't received yet the dress but I feel very satisfied knowing that I am buying an authentic dress for a special event. I found the helpline staff were very attentive to my inquiries about dress lengths and within a few hours I had managed to make the right choice

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Thumbnail of user wendyt15
Canada
2 reviews
7 helpful votes
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November 23rd, 2014

Wow, what a beautiful dress... It fit so perfectly and i just can't wait to walk down the isle and sdhow my future husband the dress. I keep talking about how well the dress fit and i know he is dying to see it.The best choice ever. Thank you so much ericdress for the great service you provided. All i will need to do is iron it inside out to get some of the wrinkles out

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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