• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
7
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user patriciab2289
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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April 12th, 2021
Verified purchase

I bought an underskirt on Feb 3rd, they didn't even process the order until February 26th, and it is now April 12th and I still haven't received it or even received decent tracking info for it. I've contacted customer service multiple times and get the same auto message that claims it takes 3-7 days to process the order and that it's on its way. I seriously doubt I'll ever receive anything from them, and they've ignored my request to just cancel the order.
Keep your money and buy off of a different site. Almost $12 in shipping alone for over 2 months of waiting is ridiculous.

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Value
Shipping
Returns
Thumbnail of user murshidaa
Bangladesh
1 review
0 helpful votes
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February 2nd, 2017

I am very impressed with the dress sizing, style, and beautiful color/patterns of my dress
I purchased, the price was good and well made. The dress has very light. And first their delivery system
I will be shopping here again. Thank you, Ericdress for the prompt service.

Thumbnail of user bekis2
Bosnia and Herzegovina
1 review
1 helpful vote
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December 2nd, 2015
Verified purchase

The dress arrived in arranged time. Material of this dress is so softly, very nice.
Fits true to size but is a little longer than I expected. Perhaps I should have gone
With the medium. But never mind, I love this dress.

Thumbnail of user ladyn3
United Kingdom of Great Britain and Northern Ireland
1 review
5 helpful votes
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August 6th, 2016
Verified purchase

I was very scared of buying my wedding dress online. I am very satisfied with my order, lovely dress as seen in the picture. I can't wait to wear it on my great day. Thanks Ericdress. I recommend this site to everyone!

Thumbnail of user chouj
Germany
1 review
0 helpful votes
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August 7th, 2014

I ordered this dress and i was scared of how it may turn out. But, it is awesome! Fits well! Its thick and really great quality for being so cheap! My wedding is in five days and I have an awesome dress!

Thumbnail of user elainej21
Canada
1 review
5 helpful votes
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November 2nd, 2016
Verified purchase

All of the products I've bought can best be described as copies of those shown in the photos. The material is reasonable quality, for the price paid, but the 'dresses' are much shorter than those featured in the photos and are more like 'tops' or 'tunics'. Regarding width sizing, everything is on the small side - especially around the shoulders/arms. Bottom line, if I had seen the products in the shops for the price I paid, I likely wouldn't have bought any of them. Also I placed an order for 7 items and expected just one customs bill, as I was expecting them to be shipped together, but they were shipped individually. Therefore, in addition to the duty on each of the items (which was only a few dollars), I had to pay a $20 admin fee for each parcel.

Thumbnail of user daphnet2
United Kingdom of Great Britain and Northern Ireland
2 reviews
3 helpful votes
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December 11th, 2014
Verified purchase

Got everything I needed and I'm very satisfied with the experience of my first purchase. Fast shipping, pleasant customer service and really nice site with a huge variety of products. I did however run into a problem which they should consider fixing: My 2nd and 3rd order were returned to them because of a customs security issue (I was, of course, refunded each time). I hope they fix this by putting some kind of label on the product's page to let you know the item may not be allowed to pass customs security resulting in a returned order. Other than that issue, I'll continue to shop with them.

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Value
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Thumbnail of user amberk6
Hong Kong
1 review
0 helpful votes
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February 16th, 2015
Verified purchase

This company is recommendable for anyone wishing to save on quality clothes. Women advisably can get a lot from the site. I have had nice dresses, blouses, shoes and jackets from the site that is why my rating is a five-star.

Thumbnail of user marionsn
Netherlands
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

I have had the best experience with Ericdress. Com. All of my orders have been satisfactory and their customer service is great. Only on one occassion I had an issue with an order and they helped me very quickly and corrected the problem without a hitch. I love Ericdress.com and i think persons should give them a try.

Thumbnail of user angelaj9
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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July 20th, 2014

I bought a jacket on ericdress some weeks ago, when it arrived I was amazed by the quality, it was so good compared to other online stores!
It also arrived very fast, and the prices were not very expensive

Thumbnail of user natalies18
Netherlands
2 reviews
2 helpful votes
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December 11th, 2014
Verified purchase

I am giving a 5 stars because the wedding dress is absolutely adorable. It was tailored to the measurements we had given to the customer service during the ordering process. We are just waiting for the wedding day now.

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Value
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Quality
Thumbnail of user larainep
Mexico
2 reviews
1 helpful vote
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October 31st, 2014
Verified purchase

I received my overcoat last week, the coat is exactly what I was looking for.Its zipper is up to the neck which can keep me warm, and the length is good - just above the knee. Really a beautiful coat!

Thumbnail of user mereditha1
Germany
1 review
2 helpful votes
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December 3rd, 2014
Verified purchase

Your quality of dresses and customer service I give a A+!

I will recommend your website to my other friends.

Thank you very much again. Besides, it is my first time to buy things online and it is great.

Service
Value
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Quality
Thumbnail of user chimmid
Bhutan
1 review
7 helpful votes
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May 22nd, 2016

Having to pay shipping charges as high as USD $24.89 is discouraging to purchase online from Eric Dress. Because on aliexpress.com, there is no shipping charge. And we customers like whichever is free.

Thumbnail of user curlinev
Philippines
4 reviews
22 helpful votes
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October 24th, 2013

I have been trying out some sites. This site although it has a low rating, It delivered my blazer on time. The blazer is very cheap and was worth trying in case of anything I would not have lost much. It is well sized and fit for Casual wear. It is a three quarter sleeved blazer with a Korean design. It is well sized and it matches most of my jeans pants.

Thumbnail of user magdalenaw
United Kingdom of Great Britain and Northern Ireland
1 review
18 helpful votes
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September 22nd, 2014

Hi,
I have ordered some items of Ericdress on 04.09.2014. The amount of money I have paid through Pay Pal was 135.93 USD! I didn't get the items. The post office gave me confirmation 'No Tracks were found for Parcel' and the items has a status as Not Supplied. I have tried to open a dispute on this subject but after my second email to Ericdress I wasn't even able to contact the company regarding my complaint as on the website window appeared an information 'my order cannot be disputed'. Ericdress left me without the money items I have ordered and any explanation. Gonna contact a lowyer.
Would appreciate quick response please.
Regards Magdalena Wichrowska

Tip for consumers:
Put an order worth 135.93 USD and did not get the items I have ordered, refund and any message with explanation, no reply of Ericdress.

Thumbnail of user shyrav
Italy
1 review
0 helpful votes
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February 3rd, 2015
Verified purchase

It is a very nice experience to have a trusted company for my orders. Ericdress is my lovely company that has always worked well to satisfy me. They deal with everything professionally. I am very indebted to this site.

Thumbnail of user sabinas3
Denmark
2 reviews
17 helpful votes
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December 12th, 2014
Verified purchase

I have ordered a few items from this site and have had excellent service and prompt shipping every time. I ordered my wedding dress for our beach wedding and loved everything about it! The quality, craftsmanship, description, service, shipping, etc... were all perfect and i have no complaints and would order a dress again in a heartbeat.

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Value
Shipping
Returns
Quality
Thumbnail of user rachell33
Canada
4 reviews
28 helpful votes
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August 13th, 2013

Eric Dress is one of my all time favourite store to pick up my daily causal wear and formal wear. From wedding to prom to evening dresses, there are a huge variation to choose from, with amazing prices. Amazing deals all the time, with 95% off, the quality is great too!

Thumbnail of user venusb
Oregon
1 review
1 helpful vote
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February 19th, 2014

I purchased items over 2 weeks ago and have yet to receive them. I received an email stating the items were shipped and I can track them. However, the tracking number does not exist and is not found. I tried verifying the status from the ericdress.com web site and it doesn't work either. There is no way to track the delivery of the order. Nor have I received the items. I didn't place a big order due to some of the reviews I read, in hopes of not having a bad experience. Still waiting to hear from the customer service dept. Unfortunately, I believe the reviews are true. I definitely will not order from this site again.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hi dear customer,
So sorry for the time you wait.

Coz our dresses are all made to order, so it do takes some time for shipping and making. I am sorry for that.
Could you please write to our custom service or give me your order number, I will check that for you, and I will make sure your items are on the way.And you will receive it.

Thank you so much for your feedback!
Ericdress team

Thumbnail of user jenniferm100
Arizona
2 reviews
3 helpful votes
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January 5th, 2015

Love my dress. It was so worth way more than I paid for it. It has this "Regal Look" and I loved the fit and the way the sleeves fell off the shoulders. I'm wearing this gown to a "Captain's Ball" on a cruise I'm taking. Very satisfied with this purchase.

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Value
Shipping
Returns
Quality
Thumbnail of user beckam
Canada
1 review
5 helpful votes
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July 11th, 2014

Numerous issues with a first and last time order! Three items ordered and it was assumed that it was "ok" to ship all three items separately via UPS! =3X seperate import fees for me! Only one email received from company stating the parcel arrived in Canada! No UPS in my part of the country so constant calls to and from UPS to keep tabs on this cheap garbage coming from China. 3rd parcel was not so lucky and now marked as abandoned! Company only had to call UPS to retrieve but they refuse to help and I quote from their last email "I am to deal with this on my own and thanks for my deep understanding" Very frustrating to deal with these people, they cannot communicate worth a $#*!. Do yourself a favor and order from any site but this one! The two parcels I did receive were crap! The clothes stitching is crap, strings hanging all over the item! Oh and the bedding sets=GROSS! For $80 go to Walmart better quality than this $#*!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thnks for shopping with ericdress. I am so SORRY hear your shopping experience. Could you please let me know your order number so that I could know your situation and I can communicate with our workmates to solve your problem as soon as possible.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will cntact you.
Thank you for your feedback.
Ericdress

Thumbnail of user rebacaj
2 reviews
14 helpful votes
  • Send Message
October 31st, 2014
Verified purchase

This is the first time I purchase items online and I have to say that here is really a good source for online shopping... The items I bought are exactly the same like what I saw from the website and even better quality than I expected! Thumbs up and I will come again next time!

Thumbnail of user sallyc7
Canada
2 reviews
2 helpful votes
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December 3rd, 2014
Verified purchase

I love red so much, but it is a little hard to find such a red dress in our local shops, and their prices are too expensive, a little high for me. But fortunately I found your site and you are so kind to offer me this nice dress at this price, thanks a lot

Service
Value
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Quality
Thumbnail of user terrya13
Kenya
1 review
2 helpful votes
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November 10th, 2014

I still dont believe i got this multi colured double breast long sleeve dress at an amount less than $120. I am an awe because i had always wanted to have more of this dresses and now i do and i am very happy. You guys better try out ericdress.com

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Quality

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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