EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
In April, I ordered a jumpsuit & a pair of sunglasses from Ericdress. It is now June & I haven't received anything. After several emails, I finally received a refund for the jumpsuit. The sunglasses were supposedly shipped in April therefore I can't receive a refund. In an email I was told that because the sunglasses are coming from overseas it takes longer. I ordered from a similar company on the same day in April & the merchandise has been received. This is my first and last time ordering from this company.
Tip for consumers:
Order six months in advance.
Products used:
Never received merchandise. They offered $5 off instead of refunding my money. Rip off
Ordered a jacket for winter. Not only was easy to roam the site. It showed the models dimensions so it made it easier to see what it would look like on me. To top it all off, I received the coat the very soon. No question Eridress gets 5 stars.
I have an opportunity to buy from ericdress.com more then once. I am a UK citizen and i must say i took note of how fast they did the delivery.it is relatively cheap to buy from them and quality of their dresses is average.
I was all set to purchase 5 handbags, then I looked for a coupon code and came across this site. Thank you for warning me against purchasing from them... If it's too good to be true, it probably is. I read the positive reviews and it blew me away that they think any American would actually buy that crap - the good reviews (EVERY ONE OF THEM) was obviously written by an employee of the company - none of them are written in proper English and I don't trust that one single bit. Buy American! At least you know what you are getting!
After a year of planning my wedding and trying to find some place that could make a plus Size wedding dress, we finally found it. Within a month of communication with the site, we had created a way better design than we originally planned! It was so easy even buying the dress from them. It was even completed 2 weeks earlier than expected so we had more time to plan for the wedding. We cannot give enough credit to this company and their workers, we are so pleased with the service and the dress. We will definitely be back in the future and will be spreading the Site to friends and family. THANK YOU!
5 items was purchased all delivered in a timely manner, two adjustments needs to be made, and the Tiara was broken (possibly through the transportation process)...
I'm looking forward to the day to use my items and be glamorous... seeing the cameras flashing already
This site is awesome. It has offered the best to me. I am dressing great yet cheaply. I will rate it as one of cheapest sites I have had. Earlier I used to shop in downtown until a friend introduced me to the site
It is true that I'm a cocktail party goer. That is a fact I cannot dispute. I have an addiction with dancing and the Friday club party is the best place I can get rid of this feeling. Over the years have been club dancing I have learned that without a nice club dress it is almost impossible to enjoy an evening party. This is why Ericdress has been my closest friend and has always kept my wardrobe updated. My latest to dresses arrived last Friday I had one on Friday and am yet to have one soon. Cheers!
I tried to purchase a men's sweater on Ericdress but their website said Payment failed. And then they took the money out anyways, a total of $62.85 The website showed the progress of the purchase, and now the product is lost in transit and Ericdress refuses to refund the amount of $62.85 Their reason for this is that the product is now in my country the US, but the product was never released to the USPS.
Products used:
Men's sweater
If your Willing to wait the time depending on where you live it's all worth it. My dress took about 2 to 3 weeks because I live in Iowa, but once it got here I was extremely satisfied with the results. My dress looked amazing, the material was perfect, the size was perfect, and you could definitely tell it was that "one of a kind dress" all girls talk about. I was definitely worried when I got on this site because I never heard of it but I was able to track my package so I wasn't too nervous. I also got a phone call from SF express (the shipping company) saying the packaging information was incomplete and they would like to get it situated and make sure it got to the right customer so I was definitely pleased with that. I give Eric dress a 10 out of 10!
I have just recently decided to browse different stores and found out about ericdress.
To my supprise I have found them very helpful, even with change of mind sizes etc.
My daughters School prom dress was purchase from ericdress and was perfect.
She won't put it down.
For a long time, I haven't considered some things when shopping online until when I ordered for my most recent dress that was delivered to me just the other week. I realized that speed matters a lot. I ordered for my dress from EricDress and they delivered it so fast that I didn't even wait long for it. I am so happy to be associated with this store. For the first time in a long time, I am smiling because of my purchase. Excellent delivery services I can say.
Tip for consumers:
Very Reliable
I ordered a dress from the site in early September. It is October and my daughter's homecoming was tonight and I still don't have the dress! I ordered the sane dress from another company and received it in three days. When I contacted ericdress, they would take multiple days to respond. When I explained that I wanted a refund, they stated I would only get half the refund! No dress, the event is over, dress still not shipped, but I am not owed an entire refund?! Worst company ever! Avoid them.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Could you please let me know your righht order id or the email address you registered on our site so that we could help you? If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I received the boots on the exact date that was given to me. I didn't know what to expect as regards quality as I have never had anything from this company before but I was very please with the boots as they were better than I thought they would be. I would definitely order from this company again. Thank you.
I wanted to buy a gift for my mother, but I just could not find anything to fit her style. I stumbled across this site one day and I was able to order my mother a piece of jewelry that gave her the style she likes.
The dresses I buy from Eric are good for me. I am petite so they fit me well. I like the styles and the colors and the fabric, They have good quality cotton and good quality linen dresses, sometimes beautiful silk dresses. My order was never lost. Their customer service needs improvement. You can exchange the item in your order which is not available anymore for something else or you can get a credit. The sandals I bought are very light and comfortable, love them. They also have beautiful winter scarfs. I buy them for the presents and my friends love them.
I bought this pair of shoes from Ericdress.com. The quality of these shoes is great. They have smooth edges which makes it easy to walk in them. The price is totally great. I didn’t expect to get such a pair of stiletto shoes for 50 bucks.
I was very disappointed in the quality of the coat that I ordered. It looks like the picture, but for it to be a value of a $145.00 coat, it isn't. I ordered an XL because of having it a little bigger because of wearing a sweater in the winter with the coat. I can not even get my arm in the sleeve. I think if things are going to be made oversees, someone needs to let these people know that American people are not built the same, with a small structure like they have. I will not order again, I will not send it back because of seeing all the reviews of people who have sent things back and the problem they are having. I will hunt someone in need of a coat and give it to them. You got me once, but you won't get me again.
Tip for consumers:
If you have a large structure do no expect your purchase to fit properly. I was very disappointed.
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasure problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
FAST SHIPPING! Great service! I received my dress in just 2 days! Perfect dress for my birthday! I love it, got great compliments from my family and friends, I told them its from tbdress, they will surely visit this site and order their dresses here!
Bull$#*!! I got a dress looked like a Halloween custom a bad one they want properly respond with a return address or give me my money don't mess with these people bad company they don't have the dresses in the picture!
Dear Nina,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Our representative has email you. Could you please kindly check your email box and send a reply? Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Great to deal with! I bought a dress and a handbag on Ericdress at the lowest price I've yet seen. Ordered on last week and delivered this Monday. Spoke with Customer Service on the 'phone and they were efficient and helpful.
I ordered a pair of shoes they were exactly what the picture said the shoes are very comfortable and they were delivered in a timely manner and the online chat was fantastic thank you so much for a great shopping experience
Based on my personal encounter with the site, I came to a conclusion that: The site has Fantastic artists and craftsmen making affordable fashion designs. Their worksmanship is exceptional, and they'll work with you to design a totally unique fashion piece. Their staff is great and very creative. They source their materials ethically and use high quality fabric. I'd recommend the site to anyone.
Placed order Jan 11. No email confirmation of purchase or any receipt. After many messages on Facebook, email, and website finally received a email confirmation for requested refund. 15 days after refund requested still no refund and no product. Poor correspondence poor company. Do not shop ever again.
It has now been over 60 days since I ordered my jacket. I still have not received it. I think this company is officially scamming people. They sent me apology emails every week, stating that, "the jacket was in high demand & to please be patient".
-60 days now... and still no jacket or refund. Contacting the BBB-
Hi,
So sorry to hear you had some problems on your order.
I could see our representative has issued the full refund for you regarding to your order.
If you still have other questions, please don't forget to let me know at reviews@ericdress.com.
Thanks for your cooperation and have a nice day.
Best wishes,
Ericdress Team
Someone there named Summer reached out and said she was sorry for the delay, but that the jacket was a popular item.
She then said, "I may have to wait 20 days"?
This is bananas! I ordered the jacket and paid for 3 day shipping on NOV 21!
Not sure what is going on over there...
I ordered a jacket over a month ago and still haven't received it. Rose from customer service keeps saying that they are working on it. Disappointing-
Tip for consumers:
be ready to wait... and wait... and wait some more-
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
My dear friend:
I’m the employee of this company. Have you bought some products from our Website. Actually, you can get products of good quality here and good service will be for you. We will surprise you.
You may write to me here:service@ericdress.com or info@ericdress.com
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress