• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
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Negative
7
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user lashelles
Kentucky
2 reviews
1 helpful vote
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May 16th, 2015

The dress is absolutely gorgeous, it meets and goes beyond my expectations. I'm sure when I wear it on my 31st wedding anniversary my husband will be speechless. The quality, color, the processing everything was wonderful. Thank you so much

Sincerely
Robina Shadel

Thumbnail of user monilynp
AE
1 review
0 helpful votes
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February 23rd, 2015
Verified purchase

I received the wedding dress today. I ordered it to weeks ago. The customer service had instructed me to wait for 14 to 21 days. It was just 14 days yesterday. The time requested by the site was to make sure the dress passed the quality test and well customized. It was worth the wait because the dress fits well. I am yet to have my wedding on match. I will not hesitate to buy again from them. Thank you so much for the great service…

Thumbnail of user rubyh21
New York
9 reviews
7 helpful votes
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April 14th, 2017

The gown I ordered came packaged nicely and the quality of the gown was superb! There were no loose stitches. I ordered a custom size gown and it fit perfect! Definitely will order from Eric dress again. I wish I had known about this company before I bought my wedding dress for my 25th anniversary, I would have saved tons of money! Thank you Eric dress.

Thumbnail of user liubchivschim
Romania
1 review
8 helpful votes
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November 22nd, 2015

I am waiting for my order since 6 weeks and they are keep telling me stories, and stories.
Once... they don't have one of my item, ok, I gave them another one, second time... again, they don't have another item... gave them tree choices... finally, after a month I received an email as my order is shipped out to me... ok... I am waiting two weeks... but of course, no order... emailed them. Again and guess what... the response is... they don't have ANOTHER ITEM!
How is that if you emailed me as you already shipped out my order?

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. We've got your email and our representative will email you soon for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user kapils11
California
2 reviews
0 helpful votes
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February 18th, 2016
Verified purchase

Have just received my order.The dress is beautiful and well made. It fits my daughter perfectly and is exactly as shown. Your service was excellent and the item arrived on the date you said it would. Looking at the making of the dress it is very well made. Will order again soon.

Service
Value
Shipping
Quality
Thumbnail of user tiffanyc21
2 reviews
3 helpful votes
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October 27th, 2014

What a lovely site with perfect services. Your years of experience has really make you one of the leading if not the best in the world. I love the site and ever since I have start patronizing the site, my business online has experienced great success. In terms of payment and delivery, ericdress is very perfect. I will like to visit and patronize over and again. Before I exposed my credit card to ericdress payment processor, I was scared because there are many online stores that are spammers but I have been patronizing ericdress and never have cause to regret in their products and services. Give them a try today and you will never regret your action.

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Thumbnail of user kensingtont
1 review
0 helpful votes
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January 17th, 2016
Verified purchase

Got my dress and it is beautiful! I measured myself correctly and managed to order the right size. It fits me perfectly! The material feels really good quality and the Flowers is gorgeous! I highly recommend to buy this dress. I cannot wait to wear in on my special day!

Thumbnail of user diantheay
Maryland
1 review
1 helpful vote
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January 6th, 2021

I have been going back and fourth with ericdress to refund my money to me for 5 months and they would not please do not buy from that company i sent their dress back but cannot get my money i have begged and begged and they claim that there is something wrong with my Pay pal account and that's not true anyone buying from them be prepared to get trash for your money or you would not get your money back

Tip for consumers:
if you buy from them they make you believe you will get your money then they go back and fourth with you repeating the same thing we will send your money and that's only to get you fed up and frustrated and that where i am now i should not have to beg for my hard earn money

Products used:
I bought a Maxi Dress

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Value
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Thumbnail of user edinap
BA
3 reviews
1 helpful vote
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December 12th, 2015
Verified purchase

It was a bit big for me it goes up to my upper arm, I would love to wear it with an elegant dress and have a touch of gold along with it! Good accessory for a great price. I love everything about Ericdress, great service, great quality, fast shipping and excellent customer service!

Service
Value
Shipping
Quality
Thumbnail of user johnr217
Brazil
1 review
0 helpful votes
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May 10th, 2015

Few people has a good eye quality and dealing with lots of stuff everyday, but for us men we can only deal on them one at a time, my girlfriend and i is having a monthsary this tuesday and i want to surprise him with a new look and a new clothes.

Thumbnail of user irynai4
Illinois
1 review
0 helpful votes
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March 13th, 2021

This company is a scam. I placed an order on February 10,2021. I have yet to receive my order. I'm extremely disappointed as I was looking forward to the items. I will not purchase from this company again!

Tip for consumers:
This company is a scam. I placed an order on February 10, 2021. I have yet to receive my order. I'm extremely disappointed as I was looking forward to the items. I will not purchase from this company again!

Products used:
This company is a scam. I placed an order on February 10, 2021. I have yet to receive my order. I'm extremely disappointed as I was looking forward to the items. I will not purchase from this company again!

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Value
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Returns
Quality
Thumbnail of user laylaj1
Brazil
1 review
0 helpful votes
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February 19th, 2015
Verified purchase

I had a variety of choices to make. With the fast delivery all the bridesmaids’ dresses arrived on time. The quality was never compromised. Based on the measurements we gave to the customer service, the dresses had been produced since they fitted well.

Thumbnail of user sammyd11
Denmark
1 review
1 helpful vote
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September 2nd, 2014

The dress arrived today and I love it. Ill have to have it altered down from bust to waist a bit, but that was expected due to weight loss. Thank you for the VERY prompt service and quality workmanship. Ill be back for future dresses. The dress arrived today and I love it. Ill have to have it altered down from bust to waist a bit, but that was expected due to weight loss. Thank you for the VERY prompt service and quality workmanship. Ill be back for future dresses.

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Value
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Quality
Thumbnail of user susanm116
California
1 review
6 helpful votes
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March 26th, 2015

I bought two dresses, each dress was much shorter than what was pictured on the website. They were more the length of a long blouse. They were also not very well made. I was very disappointed. I will not shop with them again.

Tip for consumers:
Do not buy anything that you might have to return.

Service
Value
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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Susan,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Also, that model is from China and is not very tall. If you prefer to return it, then it is okay and we will refund you after we got the item. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user ryann12
Kenya
1 review
7 helpful votes
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May 8th, 2013

I bought a dress for valentine for my fiance through tbdress. I did not know much about dresses since i have never bought a dress. But they advised me to send a picture of her which i did and they told me what size she was. I then went to their online store and selected a nice black dress( did not want the red cliche usually associated with valentine). All in all i got my dress and my fiance was very happy which made me happy. I still remember how happy she was as i write this review

Thumbnail of user reginag8
California
2 reviews
6 helpful votes
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December 1st, 2014

I never write reviews but for this dress I had too. Every positive review you read for this dress is true. The fit is amazing. The quality feels so expensive. I cannot believe that the dress fits the same way on me as it does on the model, even better actually since I have more boobs lol. I was a little worried that I wouldn't get it in time since I needed it in a week but I placed my order on Wednesday and got it on Monday. The customer service was amazing. No matter how many times I bombarded them with my messages they replied promptly. Thank you so much. I will buy all my future dresses from you.

Service
Value
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Thumbnail of user saras77
GB
1 review
9 helpful votes
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June 19th, 2015

Would not recommend this site to anyone. I was stung when I bout a dress for customs duty, so cost me another £28 on top of delivery and goods etc. I wouldn't have minded so much if the dress itself was nice, it is awful and very cheap and tacky. Considering it was a prom dress for £90! So wasn't off their bargain basement... £ 149 out of pocket.! STAY AWAY!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. We've refunded you 60% of the payment and after we got the item, we will send you the rest payment. Hope that you can understand. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user irmab3
BA
1 review
0 helpful votes
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October 18th, 2015
Verified purchase

I ordered from Ericdress for the first time last month. Product arrived intact & shipping was quick. Very pleased with the product and service. I will definately ordered from them again in the near future!

Thumbnail of user mengnas
RU
1 review
1 helpful vote
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July 13th, 2014

Love the dress that i ordered, really fashionable and elegant. But it was delivered later than the promising time. I had asked them and the service was really patient to answer my questions. Thank you

Thumbnail of user zerrahy
Texas
1 review
1 helpful vote
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February 24th, 2015
Verified purchase

I received my wedding dress yesterday. I bet it was cheaper than renting and dress in my hometown. Fortunate enough the quality is beyond my expectations that is why I rate this site 5-star undisputed.

Thumbnail of user charlieh29
Kenya
1 review
1 helpful vote
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January 12th, 2015

Just want to thank you for a really fast shipping of my daughters prom dress, we ordered a red prom and I have to say the dress is absolutely stunning, my daughter loves it and it is a perfect fit, can't wait for the big day now, she is going to look a million dollars thank you

Thumbnail of user jaclynl1
Canada
1 review
11 helpful votes
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July 13th, 2015

I bought 2 items, the first one took about 5 weeks and the second one 9 weeks. The quality of the material was poor, the lining of both sleeves of the jacket is longer than it should be, the sewing patterns are unprofessional. I am not happy with my purchased.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you again for your order, please pay attention to your mail box. Also, we accept your return, please return the items according to what we requested. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user shelyb
RU
1 review
1 helpful vote
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September 9th, 2014

I must say I was very impressed when my dress arrived! The quality of the dress - both material & make - are very high. The dress is very well made, and I would definitely order from ericdress again. I especially love the option for custom measurements!

Service
Value
Shipping
Quality
Thumbnail of user rachelh30
Michigan
1 review
1 helpful vote
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May 8th, 2014

I ordered shoes and I had them express mail it to me but I have not received it. It'll be a week tmrw and guess what? No shoes. I tried putting in my order number and transaction number both said it's not recognized. I will NEVER buy again from this site!. I've never had any issues like this when ordering online. I sent them my receipt via picture message but they responded saying it was not recognized. Please stay away! Stay far far away from this site. I don't post reviews much but because I'm so upset and in disbelief I have to share with others who don't know!. Run!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

My dear friend:
Could you give me your order number so that I can check it for you? You said your order number
Is not available. So give me a screen shot. I will communicate with my workmates for your problem. And we will try our best to solve your problem.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

Thumbnail of user sharonm107
Canada
1 review
11 helpful votes
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November 20th, 2015

Ordered 2 dresses and a tunic in a XXL. Received one pair of jeans size 29 and one pair of leggings size 0. They keep asking me to send them pictures of the product and shipping bag, every time I send them pictures they tell me they can't see it or needed it in another format and ask that I send them more pictures, I have sent them over 9 email with all the picture and they keep sending me an email to send them pictures. I give up and will never order from them again. I did however, get my money back as soon as I put this review up on Site Jabber. I stand by my review, worst experience of on line shopping ever. Will never order from Ericdress again,

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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