• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 85th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user brookb
Hong Kong
2 reviews
7 helpful votes
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November 28th, 2014
Verified purchase

Great site and I promise that I will be back soon. My friend has just got her fashionable bag and I like it very much. She recommended that there are lots of different kinds of bags and I will surely like them. I visited Ericdress just now and it proves what my friend said is true! I will be back to Ericdress soon!

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Value
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Returns
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Thumbnail of user adelac1
Hong Kong
1 review
4 helpful votes
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September 28th, 2014

So cheap, so amazing round neckline dress it is. This fashion dress gives me a sweet and chic look! Especially the bow waistband catches my eyes. Soft chiffon fabric is also great. It is a great gift for me.

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Value
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Quality
Thumbnail of user judahh2
Ohio
1 review
6 helpful votes
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July 23rd, 2019

I am not at all satisfied with the shirt I bought. It is not the same as the picture. The material is like that of a costume. It is not a material that you would want on nice clothing and the stitching job is abysmal. I am very dissatisfied with this shirt and with the company for misleading the public through these pictures. I tried to return the item but was told I would only be refunded $17 when I paid about $30 for the item. I was told I would not be refunded the shipping fee, which means not only am I losing over $10 of my refund, I also have to pay out of pocket to ship the item back to be returned. This is unacceptable.

Thumbnail of user hannahp272
New York
1 review
0 helpful votes
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June 5th, 2021

I paid 26 dollars for expedited shipping which promise 3-12 days. It's been preparing for 15 and hasn't been shipped yet. I messaged them and they said it takes 15-20 for preparing then 3-12 for shipping. It said this nowhere while I was ordering. Dont Oder from their site

Tip for consumers:
Just dont

Products used:
Jumpsuit

Service
Value
Shipping
Thumbnail of user jodyw94
North Carolina
1 review
0 helpful votes
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July 8th, 2020

2 months later I still have not received my order! I've emailed and emailed and emailed and emailed! All you get is a run-around generic response! Had to get PayPal involved twice against them to get a refund. Save yourself the heartache and go by elsewhere!

Thumbnail of user riannitaj
Indiana
1 review
0 helpful votes
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April 1st, 2015
Verified purchase

I highly recommend this site to anyone looking to sport a fancy dress, and I will certainly be visiting their website again. The product was of excellent quality, and was by far the best fancy dress of the night! Thank you!

Thumbnail of user anninesm
New York
2 reviews
2 helpful votes
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November 6th, 2014
Verified purchase

Bought a dress for my wedding from this site. It fits beautifully, is beautifully made and looks gorgeous. The company communicated well all the time and delivered when they said they would. Only concern was that I had to pay import duty on the dress when it arrived but it was still a great price for a great dress and can't wait to wear iton my big day.

Thumbnail of user tolin13
Canada
1 review
17 helpful votes
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July 10th, 2015

Every item is so skillfully presented in the website and is so easy to believe that that is what you are going to get. As stated in other comments, their designs are not proportionate and is very hard to prove that the fabric used is not flowing the way you have seen it on the website.
Sizes are also a big problem; fits smaller that what is described.
If I were you, I would make sure I research and ask all the questions before buying anything.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you again for your order, please pay attention to your mail box. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user juliaf13
Korea (Republic of)
1 review
0 helpful votes
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May 13th, 2015

Everything was very easy to find, and purchase. I enjoy the sales. This one time I had to return an item and they made it very easy for me to do as well. They have great products and great customer service.

Thumbnail of user shellac
France
1 review
0 helpful votes
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April 12th, 2015
Verified purchase

I was literally in a Burge of losing my mind how to get my materials for my gf's prom and a friend of mine recommended this website. It was easy to shop, affordable and fast. Thanks for making it happen :)

Thumbnail of user ingridc3
Australia
2 reviews
3 helpful votes
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November 29th, 2014

I buy clothes from ERicdress all the time. It's fabulous, I especially love the comments section. All of the products I have bought have been based on this feedback, it is 100%. Not only can you trust the feedback but I can rely on the quality of the clothing. I would say 50% of my wardrobe is from Ericdress and although I've had some of them for years I still get comments on them. Cannot recommend them enough.

Service
Value
Shipping
Returns
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Thumbnail of user samc55
Japan
1 review
2 helpful votes
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September 8th, 2014

My dress is beautiful and fits perfectly! Ordering was very easy. My dress was shipped on time, and arrived when it was suppose to. I already have recommended to friends and family to try ericdress for their next on line purchase.

Service
Value
Shipping
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Thumbnail of user phyllish8
New York
1 review
8 helpful votes
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January 9th, 2015

Where to begin! It took three weeks to get my order. The company never replied to the three emails I sent inquiring about my order. The dresses finally arrived and they were shirts! The picture clearly showed the dress to the knee and they actually stopped at the top of my thigh. Very disappointed and I would NOt recommend this company.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user tintumonu
Netherlands
1 review
24 helpful votes
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February 9th, 2014

This is an absolutely beautiful prom dress. I felt so elegant when I was wearing this dress. I wore this dress to my brother's party and everyone kept saying how beautiful it was. I would definitely order it again.The price was incredible, the quality far better than to be expected at this price point, though not stellar, the gauze bottom is a little rougher than I expected. The shipping was fast and professional. Good quality for the price.

Thumbnail of user karenm367
United Kingdom of Great Britain and Northern Ireland
2 reviews
4 helpful votes
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July 23rd, 2017

I love the clothes on Ericdress and the sales are fantastic! I have bought several items and every item is exaclty as depicted on the online image! Great quality, and as long as you buy a size up from your normal size, excellent fitting! Delivery takes about 2 weeks, and I have found the customer service very prompt and courteous.

Thumbnail of user imranh19
Bangladesh
1 review
1 helpful vote
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February 2nd, 2017

I always like shopping it is my hobby or you can say passion. I wont mind. Its a fun for me that I enjoy much at online shopping. I have a wonderful experience in shopping online at EricDress. I find various products like hats, attractive coats, beautiful dresses and jewelry products. It is amazing to have a shopping at EricDress. The customer support at EricDress is awesome for which I can recommend everyone to shop at EricDress

Thumbnail of user paulp1114
Canada
1 review
1 helpful vote
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February 5th, 2021

I have been going back and forth with them and Canada Post which says package received but seems to have been given to someone else at Post office. Post office says it's the sender to claim for me, but they are not willing to do it, even with Canada Post having open ticket for reimbursement. FIY, this website is in China. Don't buy from this website

Tip for consumers:
If you do, make sure to ask for signature, id for package and insured

Service
Value
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Returns
Quality
Thumbnail of user emanh2
Arkansas
1 review
10 helpful votes
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September 22nd, 2015

I bought a dress and was going to wear it for a holiday. It was really cute on the picture and when it arrived and I opened the package it looked nothing like the real dress it looks like they tried copying the look of it. I bought another dress that still hasn't come in yet and I honestly don't know what to expect.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user johnw282
China
1 review
1 helpful vote
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April 11th, 2015
Verified purchase

Thank you so much for my ordered outfit. My wife loved it very much. It was shipped in time. The outfit is in very good condition. I will recommended your site to everyone. I will buy more from you again. Thanks again to all of you and the designer.

Thumbnail of user kristinac11
Bosnia and Herzegovina
2 reviews
3 helpful votes
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October 31st, 2015

Had purchased some items and I am very satisfied by the service experience of this company. The receiving time of them was a little long but I finally get the products in a postal safety situation and I am very pleased of that. I recommend this company for your buys.

Thumbnail of user valeriee1
Idaho
1 review
0 helpful votes
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June 13th, 2015
Verified purchase

I found my wedding dress about a year before I was actually engaged. I ordered custom sizing and my dress arrived in just over 2 weeks. The quality of materials was outstanding and the dress is true to the picture. The ONLY thing that concerned me was the packaging: it was a cathedral length gown and it was packaged in a small plastic mailing envelope. I was worried but when I opened it I knew they knew what they were doing. The dress puffed right up and is exactly what I wanted!

Thumbnail of user regianef
Washington
1 review
0 helpful votes
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July 23rd, 2017

I have nothing to complain about on the ericdress site. I have bought more than 6 products from this site and have arrived within the deadline stipulated by them. Excellent material as shown on the page.

Thumbnail of user annabellel
Virginia
2 reviews
2 helpful votes
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November 11th, 2014
Verified purchase

Thank you ericdress! It was a pleasure to work with you during this very important time in my life! My dress was absolutely gorgeous! Everyone at my wedding was telling me how beautiful my wedding dress was. After looking at different places, I found my perfect wedding dress at ericdress. Once again, thank you so much!

Thumbnail of user ghonaferac
Texas
1 review
0 helpful votes
  • Send Message
March 26th, 2015
Verified purchase

The goodness of the service turned me to a regular customer. I got well dealt with by the sites agents, I was a bit confused about what to order but with their help, I got the dress I wanted, it was also customized to fit my Measurements

Thumbnail of user deirdrel2
California
1 review
31 helpful votes
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March 30th, 2014

I was amazed when i received this dress within three days! The online chat with Vincent was outstanding and he was most helpful. The dress is really really stunning! The workmanship is perfect and its fits beautifully. Many people have enquired where I found this dress and its resulted in many of them getting the details of this site for dresses they are hunting for and are unable to find in my country. Well done to all. And i wish you all the very best for you all. I am going to order another dress tomorrow! Thank you for all your hard work.

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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