• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user leyannaw
Massachusetts
2 reviews
9 helpful votes
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December 19th, 2015

I ordered a dress drom this company and it was not toy expectations. Very cheap. I contacted customer service for a return and was given the run around. They stated they tailor made my dress (?) It was simply a 6... nothing extra or special to it. They told me to keep it for the next occasion. I stated I have no use for this low quality dress. They said they have no use either. NEVER AGAIN! I urge everyone to avoid ordering from this company. Frauds. Dont bother reading the return policy cause they will not honor it.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Leyanna,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. We've got your mail and our representative would give you a reply soon. Please pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user emilyp47
Bosnia and Herzegovina
1 review
1 helpful vote
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June 2nd, 2016

I am over the moon with this dress... the Ice blue colour is absolutely amazinging. My bridesmaids love them and are proud to wear them. The TNT courier man was getting married and
I opened the packet and showed him the quality and he was going home to tell his new bride to be where to shop... EricDresses.com the best place to shop ever...

Thumbnail of user christianw23
Canada
1 review
10 helpful votes
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January 15th, 2015

I will never use this site again! Ordered boots for the wife for Christmas on December 5th, 2014, and it is now January 15th, 2015 and have still not received them. They have not even reached Canada yet, apparently still in-bound!. I've contacted the service department, and responses i got suck, such as "So Sorry", "Hope you can wait a little longer." or the best one "It has shipped and out of our hands". Oh and every time response they tell me to check the tracker, which is the best part cause it, it says it was shipped from China on the 14th and 20th of December, so must be getting 1 boot in each delivery!. Can't get a straight response from this company.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Christian,
Thanks for your reviews here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? I will inform this question to our manager and we will try our best to improve our service.If you have any other questions, please feel free to mail us at: service@ericdress.com or reviews@ericdress.com.
Have a nice day!
Best regards,
Ericdress Team

Thumbnail of user heathers45
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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July 10th, 2014

I really am worried when I saw the handful of bad reviews, especially since I had placed an order on12/6/2014. It came today 10/7/2014 and I am glad I ordered. It will need minimal adjustments, (the dress has a train, we don't want a train so it will be removed at a tailor) and the strap is long (very easy fix). The rest of the dress is beautiful. I am glad I bought from here. The designer dress I wanted was twice the price and it had to be altered too, so I saved a lot of money.

Thumbnail of user bethanyb110
West Virginia
2 reviews
0 helpful votes
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April 27th, 2021

I ordered a dress in XL when it finally came, it was more of an XS. No stretching. The quality was horrible. Didn't look at all like the picture. They tried to tell me that I couldn't send the dress back as their warehouse is in China. I had already read return info, and screenshot what it said. That there is a place to send returns in California. I opened a dispute with PayPal, then ericdress tried to tell me to close the dispute and they would refund the money. PayPal says not to do this. Ericdress told me to disregard what PayPal says... I ended up escalating my dispute with PayPal and getting my refund. They are horrible to deal with.

Tip for consumers:
If you do order, use PayPal so you’ll be covered.

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Thumbnail of user meeran
India
1 review
1 helpful vote
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July 25th, 2015
Verified purchase

My shopping experience (total deals around 1200$) with ericdress results to me that it is a guaranteed online store. I bought 5 homecoming dresses and some fashion jewerly and 3 pair of shoes, in addition to the good prices. Also, their customer service is great, they emailed my about my shopping experience and they said they care about their customer's shopping experience at their store.?

Thumbnail of user mds18
Saudi Arabia
1 review
0 helpful votes
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March 19th, 2017

Here Id like to share my 1st online shopping experience from eridress which is from China. I ordered 2 pcs pull over sweater, the goods cost 43USD, shipping cost is 12 USD, so total is 55 USD, and they offer me 10% discount coupon for first id. So at last, the declared value is 50 USD. So everything is perfect. When I received the package, I feel so excited since I didnt expect to get it so fast. The sweater comes with original colors, the material is good and fits perfectly look fantastic.
Really great store! Id like to try some shirts in my next order. You guys can also have a try: ericdress.com

Thumbnail of user tinat503
Kentucky
1 review
0 helpful votes
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August 10th, 2021

They not only will find a reason to delay your shipment but it will take more than 3 weeks to receive and the quality isn't even worth it. They held my shipment for almost two weeks because one of the items was no longer in stock. There shipping company you can't even google to see if it actually exists. "DKS" and tell you to download some app that I wouldn't trust in order to find out probably more of what you don't or ge further scammed. This has been the worst buying experience I have ever had and I would never believe any positive reviews because there only there to falsely offset the ratings.

Thumbnail of user hamdim
Algeria
1 review
0 helpful votes
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April 18th, 2017

For me, shopping from ericdress is an exprience of enjoyment as I find all fashion i look for every time I need that. With their competitive prices, I make my shopping saving a little money as savings as well as it is possible to find sold there.

Thumbnail of user hollyl9
New Zealand
1 review
0 helpful votes
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August 7th, 2015
Verified purchase

OMG! Seriously and seriously I love this dress. I ordered this dress because people said it is a bit long. I am not tall (I must say that I am short!) but love the length of the dress. It is very ELEGANT! I followed the size description and the medium size is also PERFECT for me! It looks like a custom made dress. Love you guys :D

Thumbnail of user janel82
Kenya
1 review
1 helpful vote
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January 2nd, 2015

Let me start with saying I am extremely appreciative to everyone who helped me at ericdress. They saved me from a miserable existence because that is what my life would have been made by my daughter if ericdress hadn't come through like they did. Our search for a Senior Ball gown started off real bad to begin with. We went to other stores and every dress she liked either didn't have her size or not the right color. Every time she got her heart set on a dress they would get back to us and it was either discontinued or they couldn't get it here in time. We had all been given up specially after we ordered a dress on line through a company that I think wasn't a real dress company to begin with. I finally ordered from ericdress and was very pleased

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Thumbnail of user kathih17
Florida
1 review
3 helpful votes
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March 29th, 2019

#******* order number
I will not be hassled about my return on this. I have followed the return directions and all I'm getting is BS. I expect a full refund. The dress is in the original bag with original tags. My son's wedding is 5/19/19 and since your dress was so disproportionate in size, I am returning it. I have purchased another dress. You will not get away with scamming me. I expect a full refund and a PROMPT resolution of this.

Thumbnail of user ritaa10
United Kingdom of Great Britain and Northern Ireland
2 reviews
2 helpful votes
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November 8th, 2014
Verified purchase

Eridress is an addiction my wallet is still reeling from, but this site has fantastic goods and even better service. Customer service is well trained and knowledgeable- the pricing is the best during sales. Just wonderful like the stores.

Thumbnail of user jamiey3
Cote D'ivoire
1 review
1 helpful vote
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November 8th, 2014

Thank you so much they are absolutely fantastic, exactly what I wanted you have got them perfect, I will now order more once I have response to my birthday invites, thank you so so much.

Interpreted my wishes perfectly, I am absolutely delighted, i would definitely highly recommend you to all my friends and work colleagues

Regards

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Value
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Quality
Thumbnail of user fannyc
Sweden
2 reviews
4 helpful votes
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November 30th, 2014
Verified purchase

I recently purchased a dress from their evening wear collection and have to say that I was very impressed. The material used for the dress obviously isn't as fantastic as the designer dresses as they imitate (which is of course expected) but overall construction of the garment I woud have to say is very well.

Thumbnail of user guadalupea23
Colorado
1 review
3 helpful votes
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June 25th, 2020

This is some of the worst customer service I have encountered in my life. Their shipping is first of all really expensive second of all not fast at all it's Taken 2 months no package yet I've been getting no updates I've gotten three in the span of two months that are actually useful.the package was supposed to be here by my birthday because it was my birthday present it has been three weeks since my birthday and I have not received a package I'm not received an update that it's even in my state or that it's even in the United States

Thumbnail of user vladimirp12
Tennessee
1 review
4 helpful votes
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January 13th, 2017
Verified purchase

I loved the dress I ordered it fit perfectly. I was stunning at the New Year Eve's Ball. But the jacket and the 2 sweaters do not fit. If you have thick arms Even the 1Xl didn't work. But they are beautiful items. Very disappointed that I couldn't wear them.

Thumbnail of user jatinderg
Canada
1 review
9 helpful votes
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December 21st, 2015

I am very disappointed with my order, first of all when we order online, you guys never tell customer that i have to pay customs and duties. When I got delivery at my door they wanted another $40 for custom and tax. Second, when I opened my packet, I was very disappointed with the quality of clothes, they are so cheap that even cleaning clothes have better quality. Third, I ordered Large size for my clothes, all sizes are look like small size, None of the clothes fits. Basically I end up wasting my money ($250) and time. I would never use your website and will never recommend anyone to use your website to buy anything from you guys. You guys made fraud and rip off my money. I wasted my money, now I am going to put my reviews on all website and will file complaint against Eric dress through my lawyer. I need my refund or you guys need to resend my order properly, and I will not pay any taxes or Customs. I bet, you guys loose loose all your customers like this.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Jatinder,
Thanks for your feedback here and so sorry to hear that you have some problems about your order. Our representative has emailed you about your order, please kindly pay attention to your registered mail box and send a reply if you got our reply. Thanks. Your questions would be finally resolved. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user jessical1781
Washington
1 review
0 helpful votes
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December 9th, 2021

I never received the item that I purchased. I waited one month before contacting them to ask what the issue was. I received an email saying that the item was not in stock and that it wouldn't be in stock for a long time but I could "choose another item". I replied saying that I did not need or want another item, just the one that I paid for already and if it wasn't in stock I wanted a refund. I got another email back telling me they would give me 15% off for an exchange. At this point, I am livid. I told them I wanted a full refund immediately and opened multiple disputes demanding a refund and I still haven't heard back. Ericdress literally robbed me and there's no way to contact someone who will help you.

Tip for consumers:
Never use this site!

Products used:
Never received item or refund.

Service
Value
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Quality
Thumbnail of user kathiee
Texas
1 review
1 helpful vote
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March 26th, 2015
Verified purchase

I arrived at the site from Google search. I was looking for 2015, latest party dresses. Driven by the price in the site, I quickly found what I wanted and ordered. Though I missed the New Year sales by hours, the price was still worth buying the dress. The dress arrived shortly after and I will shorten the review by saying I have Never Regretted Buying the dress.

Thumbnail of user helenp28
Canada
7 reviews
46 helpful votes
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July 13th, 2015

I ordered 7 dresses from this company and had to return all 6 items as they were sized wrong, either too small or too large. The seventh item was never shipped but had been paid for. There is no consistency in the sizing of their items.
My total purchase was $316.00Cdn, plus duties of $100.00Cdn and then to add insult to injury another $115.40Cdn to return the items to China. Many emails were exchanged and I must comment that the emails were hard to read as several of the lines were blurred together making the corresponds difficult. In the end I did receive a refund of approx. $209.00, this was the worst experience that I have had to date with any online vendor.
BUYER BEWARE, the product is not what is advertised, fabric is flimsy, sizing is not consistent, communication is poor and the refund process is painfully slow and laborious.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you again for your order, please pay attention to your mail box. Also, we accept your return, please return the items according to what we requested. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user meredithp3
Texas
2 reviews
2 helpful votes
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January 15th, 2015

The dress I ordered from Ericdress was perfect, I love it. The customer service team was very helpful and always available to all my requests. The delivery was so fast, I received the dress exactly after 20days from the day I placed the order. The dress fitted me perfectly and it was more beautiful then I expected.
Thank you Ericdress

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Value
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Thumbnail of user alinas16
Germany
1 review
8 helpful votes
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January 2nd, 2016

So i orderd 5 items from your site, but i only received 2 of them, far away from what i've seen in the pictures. So i wonder why didn't i received all my products. And how do i do to send the one i got back.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Alina,
Thanks for your feedback here and we are so sorry for this happened on you. Our representative has already emailed you for your order, could u please kindly check your email address and send a reply? Thanks a lot and we believe that your questions would be resolved. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user kristinm20
Hong Kong
2 reviews
0 helpful votes
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December 4th, 2014
Verified purchase

I was so pleased with the quality when I recieved my dress! The processing and delivery time was quicker than I expected as well. I will be recommending you guys a lot! Thank you for coming through for me when I needed a miracle to happen.

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Thumbnail of user amyj60
Michigan
1 review
0 helpful votes
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May 28th, 2016

I ordered my dress on May 13,2015 and received it today May 25,2015. It is Gorgeous. Looks a little different than the pictures, the pearls, but overall it is perfect, they have my measurements perfect, I am so happy with the product and quality. Thank You Very Much!..."I LOVE MY DRESS!"..

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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