EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
Wellll I was going order a large amount from this site, buttttt I changed my mind after reading these reviews. So thank you everyone that took the time. I got completely screwed over by closetjealousy.com so now I'm apprehensive about ordering from sites that are not main stream... so again thank you everyone for saving me a headache and money! Xo
VERY poor quality and way off sizing on the clothes.
Sizing of the evening gowns was ok-ish, but the quality is terrible.
If you need a cheap prom/drag dress - this is the place.
If you meed something that looks hing-end - avoid EricDress.com
Customer service has still not emailed me back to return the WAY too small and cheaply made coat - could not even button the buttons because the button holes were too small, the sweater with a huge pull in the front out of the box, the terribly short and awfully made dress and the beyond floor-length, cheaply made ball gown - the underskirt is a totally different color green and the hem is up my a** in the back, totally uneven.
Still waiting. Don't waste the money.
Tip for consumers:
A tip? Don't use this site.
Dear Leslie,
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.ericdress.com/help/1Tracking-information-is-unavailable-67.html#detail1
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@ericdress.com or reviews@ericdress.com. Thank you for your feedback and may you have a nice day!
Ericdress
This sites clothes are without doubt beautiful but they are not made for the European market as there sizing issues are completely wrong when they say something is a size 4xl it is in fact a uk size 10 which is useless to fuller bustested women so until they use proper sizes I would only recommend this site for anorexic tennagers
The dress and swimsuit I order was perfect. It was just what I had in mind, and it looks just like the picture. I ordered the items one size small to help me get where I want to be on the big day. GREAT GREAT GREAT! I cannot wait to wear them for my honeymoon. I will be ordering something really soon.
Thanks
I ordered a dress from Ericdress last year. They took money from my account but never sent dress. I have emailed numerous times but no reply. Beware, don't touch them!
LATER
Since my review was published, Ericdress got in touch through Sitejabber and confirmed that they would send the dress. Eventually a dress arrived in the post. It was tiny (I had ordered a large size) and useless for me. I gave it to charity.
The moral of the story is NEVER ORDER FROM ERICDRESS - EVER. They will will pretend to try to rectify the situation when publicly disgraced but they are incapable of doing so.
Dear Catherine,
So sorry to hear that you had some problems about your order. Please note that due to your name is invalid, we couldn't send it out in case that you couldn't get it. Please don't worry and our representative has confirmed with you and would ship to you the item as you requested. Any other questions, please feel free to let us know at reviews@ericdress.com.
Have a nice day.
Ericdress
Hello
I recommend everyone to stay away from this site because they are scam! My sister tried to buy from them 2 dresses and she paid the money through paypal. The same day after paying she searched reviews about this site and was shocked that they were mostly against it.
Right away she emailed them asking them to return her money back and guess what was their response! They were like we can only give you the shipping money back. So she emailed them again and told them that it didnt even pass 24 hrs since she ordered the dresses and she needs her full payment back or she will file a case against them with PayPal and the credit card company... They replied back saying that they will give her money back and they said that they returned it back and all she needs to do is to wait for 3-5 days for them to appear!
Today is the 5th day and the money is not back yet!
Its not a trusted site and we will file a case against them since they didn't send the money back yet!
Hi dear customer,
So sorry for your inconvenience.
I believe your money is on the way, if the dress haven't be made, all the payment could be returned.And as for our quality, I believe our quality is good, specially the wedding & occasion dresses, which is special made by our own factory.And designed by our own designer.
Could you please write to our custom service or give me your order number, I will check the refund for you, and I will make sure that your problem will be solved.
Thank you so much for your feedback!
Ericdress team
More a tight than a legging Very lightweight, you need to wear shorts over. Very much a tight and not so much a legging. Good for the lightest weight coverage, very breathable fabric. These are very comfy and sweat wicking. Great for a cool run or workout. Look great alone and with shorts on top. They conceal cellulite pretty well for tights, but I also ordered a size larger than I normally wear in jeans according to the sizing chart. I do not like them to be super tight. I got the black/pink, which are really just black. The only pink is inside the elastic band. I will be ordering anoher pair or two of these because I like them so much.
Thank You so Very Much I received my dress today and I love it! I wouldn't ask for anything else. Im Vary happy with my dress it was what i expected. I love it! The material is perfect and it sparkles indoor and out door. Also Thank you for sending it on time. ;) I will alway shop here in all my Special events. O help others learn about this online business
I ordered 7 items, 2 fit, 5 did not, it took 1 month to receive these items, when you try to return an item the games begin, I contacted them 4 times but I still don't know where to send my items to return them, as I said, don't waste your time...
Tip for consumers:
I would recommend that you do not use this company
Products used:
Pants
I am fashion blogger ans shopping and reviewing comes very naturally to me. I keep hunting for new and better online shopping destinations that give me value for my money as well as products that are currently in fashion. ERICDRESS is a wonderful discovery for sure. I got the most stunning clothing ever here and the service is as good as it would be in my own city!
Definitely recommend shopping latest fashion at ERICDRESS as compared to most other sites
Tip for consumers:
fashion enthusiasts, wholesale buyers, fashion boutiques
My dress was amazing, one of the best dresses I have bought
Well tailored and the fabric was excellent. It was addressed as a princess line dress, I looked like a princess when I wore it to a wedding party.
Thank u for making me look soooo pretty and elegant
I am so obsessed in buying dresses from this site after I received this dress
Loved it
Thanks
Eric dress lists a return policy it does not abide by. When I emailed them to inquire about an address to return mis-made items they replied with a new return policy and told me that unless I agreed to the return policy they put in the email they would not give me a return address. The return policy in the email was completely different from the one on their site. Hard to beliece people treat others like this.
Thank you to all of the girls who bothered to write real reviews! The clothes on the site looked cute, but I wanted to make sure ericdress was not a scam. If I hadn't read your reviews, I would've ordered and been scammed.
This company isn't trust worth at all its been 25 days of waiting and received only 1 email. And wen I ordered I thought it's in USA am so disappointed in them. I only received one mail and telling me to wait. Fun enough I bought a dress from dressive was delivered within a week and I bought it after I bought from eric
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Your package is on the way now and you would get it soon. Due to this is shipped by super saving, which is slower than others. Hope that you could understand. Next time, if you need in urgent, you could also choose the fastest shipping methods. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
The dress fit perfectly and looks great! I am very pleased with my purchase. It looks beautiful on my daughter. It arrived on time and in good shape. I would definetly purchase other items from this company.
The jacket looks simple but amazing. I didn’t expect much from it but when I put it on with different clothes I discovered how it has a wide match capability. It wasn’t worth the amount I spent. I really saved a lot shopping here.
Showing nice picture and selling one of the rubish product. To attract buyer giving nice offer displaying was $95 now $34 at last sending very cheap product which will cost only $4. This is totally cheating the customers by showing good n crazy offer.So, I am writing for all of the online shopper guy please please dont buy any product from this eric.com. I dont know how come people give this shopping sites good review. Review can be done by their people as well. Anyway is crap sites honestly i let you know you guys dont buy it if bot you will also regret same like me. If you have any quiry regarding product you can ask me is F****** worst. Also, i would like to say this crap web sites business people dont think customer will get money from tree to buy your product we also need to work hard to spend for shopping. So, imagin what will happen if you waste your money for waste product. Thank you
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Recently i ordered a product online and unfortunately did not go well... im trying to get my money back and they won't refund, i have bein switching emails back and forth and can't seem to understand why is it so hard to get a refund... very dissappointed... if any one can help me or suggestions please send me email. At: *******@yahoo.com
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
I was very pleased with the professional service we got when ordering a dress for my daughter's party. She wasn't happy with the first dress she ordered, and the process of returning the original dress and ordering another was seamless and easy. We could not be happier with the dress! Would recommend the site.
I ordered a coat for Christmas in November it came in January - Not good!
Then it was the wrong size had to pay £11 to send it back and still no refund no correspondence nothing its been over a month since I have sent it back and still nothing they have taken over a £100 and still nothing!
Hi,
So sorry to hear you had some problems with your order.
Our representative has emailed you to confirm your order details so that we could help you further.
Please don't forget to check it and send us a reply and we believe your problem could be resolved soon.
You could also email us at reviews@ericdress.com for any questions.
Thank you.
I ordered a handbag and a dress which were delivered separately. The dress was the wrong one and I returned it by post to the given address, and asked for a refund, it now over two weeks and I have written to you several times with no response. Please can I have my money back. My order number is: 3123-9423-1261-3408.
My email address is *******@gmail.com,
Dear friend:
I'm so sorry for the problems you have met. Please check your order again and resend to our mailbox. We will reply to you as soon as possible.
You may write to me here: service@ericdress.com or reviews@ericdress.com.
On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Ericdress
I ordered a dress and it was small. I ordered it one size larger knowing I wouldn't mind tailoring it, but instead it came in about 2 sizes to small! And now they won't refund me! They will only give me a 50% refund. They even asked me to send photos to show that the dress was to small and I did! I'm so disappointed and angry that they expect me to pay for their mistake! I'm still emailing back and forth every night with them, I refuse to give up! I want my money back, period!
* EricDress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi,
So sorry to hear that you had some problems about your order. Please note that we've get your issue resolved finally according to your request. Could you please kindly change what you think as your promised? Thank you for your cooperation and hope you have a nice day.
FAKE company and FAKE Reviews! So many 5 Star reviews and all FAKE. Also, how come most of these reviews get so many VOTES. Most real reviews might or might not get a few votes but not this company. 12 - 14 votes seems normal. Why? Because they're all fake! If you don't believe me, go to scamadviser.com and they give it a 10% rating.
My dear friend:
I don't know whether you had bought our products ever.If you are not satisfied with the products, please offer me your order number and write me here: service@ericdress.com and info@ericdress.com.Then, if you belive we are cheating, please kindly show off your evidence about how we do this. Also, we cannot guarantee that every customer will be satisfied with themslevs' shoppings. What we can do is just trying our best to meet customers' demands.If you have questions about us, please write me here: reviews@ericdress.com.
May you have a nice day!
The dress is so beautiful. I am very happy that I ordered from Ericdress. I ordered a custom size dress, and it showed up as a fantabulous custom made dress. The dress fits on me perfectly. Thank you Ericdress! I definitely recommend people to shop from Ericdress.
The shipping method was good too. It was so fast to get delivered. Of course there was a tracking number so I was able to track my dress.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
My dear friend:
Thank you for your information. Acutally you misunderstand us. you know we have more than 10,000 orders a month, and they all made in order. For us we can make our best to make the problem less, but it will still have some small problems, but we can contact customers to solve their problems, don't you think it is good?
You can also write to me here: service@ericdress.com or info@ericdress.com
We can talk more in details.
Our sales manager will solve your problem
Thank you for your feedback
Ericdress