• EricDress

EricDress

Write a Review

Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
See all photos
How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user mariab50
California
1 review
2 helpful votes
  • Send Message
November 17th, 2014

Amazing! My friend recently bought a beautiful wedding dress on ericdress and she got it yesterday. Todday she asked me to see it. Oh, Very beautiful. Just now he recommended to me and asked me to buy another one. I will buy it on this weekend.It's really a good site!

Service
Value
Shipping
Returns
Quality
Thumbnail of user berniv
New Zealand
1 review
1 helpful vote
  • Send Message
August 27th, 2016
Verified purchase

I purchased a dress for my grandaughters wedding and was just so pleased with it. The workmanship is beautiful, the beading and embroidery is immaculate and it arrived in record time. This is the first time I have purchased from EricDress but it wont be the last.

Thumbnail of user jacquelinec11
Canada
2 reviews
1 helpful vote
  • Send Message
November 13th, 2014
Verified purchase

I have bought a beautiful dress off of eridress and I am so glad that I bought it. I was looking for a dress to go for a party and I think i found the perfect dress. This dress is called "White Long Sleeve Hollow Lace Dress". I bought this in a size small and it hugs all my curves perfectly. The best thing about this dress is that it is very versatile also. I can wear this during the day or the night, just change my shoes and I am good to go. I highly recommend you check this out!

Thumbnail of user sofih
Hungary
1 review
0 helpful votes
  • Send Message
May 10th, 2015

Sleeves are good, but roundnecks are better, i was very happy to see a very good high quality yet unique design of round neck sleeve, you see i had one but me and my family transfered to a new home and i don't what happen but i seem to forgot my sleeve.

Thumbnail of user darlenes224
Colorado
1 review
4 helpful votes
  • Send Message
June 17th, 2020

I ordered a dress and received it 2 months too late and 2 sizes too small. I ordered a size 10 and they sent me size 6. I confirmed with my seamstress that the cut of the dress is size 6. I explained that to Customer Service and they will NOT accept an exchange or return. DO NOT order from here.
BAD BUSINESS!

Thumbnail of user latashab33
California
2 reviews
12 helpful votes
  • Send Message
September 22nd, 2021

This website is ridiculously fraudulent I ordered 2 different size seakers for woman. And when the order finally came the product of the shoes was so poor I wouldn't let a homeless person who needed shoes put that trash on their feet. I sent a complaint and no one has responded. I sent them their garbage back and I will be calling my credit card company ASAP... BUYER BE WARE!

Thumbnail of user judithm20
United Kingdom of Great Britain and Northern Ireland
1 review
5 helpful votes
  • Send Message
April 6th, 2015

I paid for the above order on line on 19/03/15 and was informed it would be delivered within 4-6 day. To date I haven't recei it and on enquiry I was only told that the item is out of stock. I had to enquire, not them contacting me with an apology and what they are going to do to remedy the situation. On several occassions I've seen the item with the same size I ordered being advertised, yet I'm told I haven't received mine because it's out of stock. As far as I'm concerned after my experience the are rip off. I paid more than £30 for the item and all I'm told us that it's out of stock full stop.

Tip for consumers:
These are not legal and professional people who who demand immediate payment , but don't own up.they dont don't hesitate to cheat.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Judith,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. For the delivery, if you ordered lots of items, we will try our best to sort to one package. I have informed your question to our representatives. You'll get a reply soon. You can also write to service@ericdress.com or reviews@ericdress.com.
Have a good day.
Best regards,
Ericdress Team

Thumbnail of user moniquec11
Massachusetts
1 review
14 helpful votes
  • Send Message
December 6th, 2015

This dress is nothing like the picture. It was cheaply made. If I could upload a picture of the dress they sent me you guys would think twice about ordering from them. I had a ball to go to and I had to go out and buy a new dress. I sent the dress back and they never gave me my money they said it's my problem now. Please don't order!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. I have informed your question to our representative and you would get a reply soon. Please kindly pay atttention to your mail box and send a reply if you got our mail, Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user hamdit1
Algeria
1 review
0 helpful votes
  • Send Message
April 20th, 2017

I have never gone through a site like ericdress.com I found it the best in its category. One can notice how is to deal with, the photos, the description anf the prices provided in the site is competitive.

Thumbnail of user miriamb50
Michigan
2 reviews
5 helpful votes
  • Send Message
July 1st, 2019

I ordered a Mother of the Bride Pantsuit. The pants were too long. The top that was not made to the same spec as the pants, so it does not properly fit over the waistline as it does in the advertisement. The outfit is beautiful, but you can't wear it unless you're an amazon with strange proportions. I sent three messages since I received the package on 6/22/19, and the only correspondence I have received from them is that they have received my messages. I will never order from them again!

Thumbnail of user lizzm
Kenya
2 reviews
1 helpful vote
  • Send Message
January 2nd, 2015

I ordered a dress for my daughter's dance. I was concerned about the time frame and the fit. I measured her and ordered accordingly. It came with a week to spare and fit her perfectly. The dress was gorgeous and high quality. I couldn't be more pleased. We will be ordering again from ericdress.com

Service
Value
Shipping
Returns
Thumbnail of user michellej409
Washington
1 review
1 helpful vote
  • Send Message
July 2nd, 2020

I put In 2 separate orders with these people waited for more than a month with a random email here and there saying my items were on the way, then a day or 2 later an email stating they had none of the clothing items on neither one of my otders. One totaling $48, the other $87... I have made demand of my refund which they refunded me finally after several emails demanding! They returned $37/ out of my $48(dont know why I did not receive all of it!... I still have not received my refund for$87! I have sent them email requesting my refund at least 4-5 times! They are keeping my $ and refusing to return my money... I have no merchandise and they have my money!. Now I'm going through the process how I can get my money back from these creeps! I will never shop with them again. And you shouldn't either. They dont have a return policy if your order does not workout. They just keep your money!

Thumbnail of user jermaullj
California
1 review
2 helpful votes
  • Send Message
September 16th, 2019

They tricked me into buying a profit that I will probably never see, I searched and searched every carrier with the order tracking number and was not successful I also sent in several emails about my order and still nothing this is so unfair and not right I want a full refund

Thumbnail of user ludivinel
France
2 reviews
5 helpful votes
  • Send Message
March 7th, 2015
Verified purchase

I receive products from Tbdress.com and it's really the best shopping online website!
I'm very satisfied by the quality of products I received, all is similar to the picture of the articles on the website.
Shipping was fast as well, and the service is kind!
Quality of the products, the website, the shipping is similar as website well-known as Asos for exemple!

If you love fashion and to have a lot of choice on a shopping online website, you should visit and buy on Tbdress.com!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gustavob46
Georgia
1 review
2 helpful votes
  • Send Message
January 29th, 2021

This company is the worse I have ever dealt with. I ordered from them and they didn't have the merch in stock, they wanted me to replace it and the replacement I chose they didn't have in stock! So I asked for a full refund and they refused to give me a full refund, only a partial. WTF!? They quick to take your money but hard to get it back. Can't even call these crooks. Buyers, beware..

Tip for consumers:
Don't do it!

Products used:
It's been almost 2 months and no product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lxl
Mexico
2 reviews
3 helpful votes
  • Send Message
July 16th, 2015
Verified purchase

Overall it was good, first time I did a purchase the customer service, shipping and the clothes I bought were amazing. Second time not so good, altought I paid the expedited delivery service my order not arrived on time for an event I have planned. However I love the site, the clothes and quality, so I'm sure I will buy again :)

Thumbnail of user leeb52
Wisconsin
1 review
9 helpful votes
  • Send Message
June 3rd, 2015

If you have to return something it is a nightmare. The clothing is of poor quality and if you try to return, they don't want to give you the return information. In fact, they want you to try to resell the. Loathes that you want to return. It's taken me weeks of emails and holding on the phone to customer service for 40 minutes.

I'm going to chalk this one up to WTF was I thinking.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pay attention to your mail box. By the way, we accept your returns and please return according to our requirements. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user jacquib2
Australia
1 review
1 helpful vote
  • Send Message
April 28th, 2014

Terrible! Don't go near this site.

My custom dress arrived with the waist measurement all wrong, they made it about 8cm too large. When I complained, they have told me that the photos don't prove anything (even thought they clearly show the waist is the wrong measurement). I am trying to send it back so they can see it but they aren't responding.

They told me to take it to a tailor to adjust it! After paying good money to have them make the dress properly!

I have ordered off jjs house, much better service and quality. I had no issues with them if you are after a custom dress.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

My dear friend:
I'm so sorry for the problems you have met. Could you give me your order number
So that I can check it. I will communicate with our sales manager about your problem.
And give you a satisfied reply.
You can also write me here: service@ericdress.com and info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

Thumbnail of user livzab
Turkey
1 review
0 helpful votes
  • Send Message
December 17th, 2015
Verified purchase

Beautifully made dress, the quality was actually better than I thought it would be. The dress was a bit snug, I wish I ordered a size up. I'm 5'5,138 pounds, bra size 34D and I ordered a 6. It was snug around the upper part of my back.

Thumbnail of user alandaw
Brazil
1 review
0 helpful votes
  • Send Message
May 10th, 2015

Taking the fashion on the whole new level. A pretty rare design and pair of unique shirt I got form ericdress. I once wore one of this when i was in sophomore year and i look like a $#*!. But this is a different story this is one of my favourite design so far.

Thumbnail of user summere1
Florida
1 review
21 helpful votes
  • Send Message
April 3rd, 2014

I just recieved this dress on Tuesday afternoon. It is gorgeous! I ordered it in Dark blue and it's beautiful and well-made. I had it made to fit and the fit is perfect! This is the second dress I've ordered from dresswe and and I would recommend to anyone. Thank you ericdress!

Thumbnail of user jonellw1
Kentucky
1 review
0 helpful votes
  • Send Message
December 19th, 2014

I ordered 2 pair of boots for myself, was hoping to have a couple of pairs of comfy boots for the winter, I had ankle replacement surgery so I needed something I could get on and off easy, I recieved the boots 15 days later, which was fine I loved the boots, the problem was they was no where near my size 7, the shipping was so high i didnt mind paying for it once but to sent it back would cost as much as a pair of boots, they look like a children pair of boots that would a child around 7 or 8 years old. I really don't know what to do about this problem i think the shipping was 30.oo dollars so not reasonable to ship back because that would be a cost of 60.00 for the orginal shipping plus the new shipping. Any ideas 4 me?

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user annec24
Kenya
3 reviews
1 helpful vote
  • Send Message
January 19th, 2015

I come to congratulate ericdress.com for the shopping experience I've had. The dress is exactly the same as the one I saw on the website, and my dress was the most talked about at the party. I Looooooved it

Service
Value
Shipping
Returns
Quality
Thumbnail of user nandal
Massachusetts
1 review
2 helpful votes
  • Send Message
June 12th, 2015
Verified purchase

I have buying one beautiful bress for my girlfriend wedding and is so pretty and good quality, so after that, i buy another one I'm in love with this site, for quick shipping quality and attention and I go continue buying.

Thumbnail of user elviram1
Florida
2 reviews
4 helpful votes
  • Send Message
December 30th, 2014
Verified purchase

The inside of my tight is very warm and so soft. They are perfect if you get a shirt to cover the to part. They look like pantyhose but they are very thick and warm. They are also great to fit under jeans because of the fabric.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

How do I know I can trust these reviews about EricDress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about EricDress?