EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
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Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
Love my cardigan - shame I'll have to wait months before it will be cool enough to wear it. Very neat how the lined faux fur collar can be detached for cleaning.
I ordered a suite for my birthday from Eric dress I even paid extra for it to come early in time now my birthday is 3 days away and the order is still being processed all they did was take my money never even sent me an email to let me know that they received my funds I had to find out from my bank where the funds went I don't advise anyone to purchase from this company at all and I want my $#*!ing $124 back $#*!s.
Tip for consumers:
Never use this site it’s a $#*!ing scam just because somebody u know may have already got 1 or 2 pieces from this company doesn’t mean everybody that orders will trust me I’m still waiting for either my money or items
Products used:
Suit
Bridesmaid dresses wow, so surprised exactly as order, quality fantastic and all doubled lined. Guys belts great quality leather also, very happy thanks so much!
Customers staff always act immediately when contacted and also the exactly item you had ordered for reaches you and above their pricing is really promising.
I ordered a couple of dresses from Ericdress, based on custom size
When I received the dresses I was really positive surprised when it came to fit and quality, it fits like a glove as ordered and no complain at all regarding the finish
Not to forget the speed of delivery, dispatched from China Friday and reception Monday noon in Indonesia, fantastic
This is definitely not last time I will place an order at Ericdress.
I purchased two items from this company and when I wasn't happy with the quality, I contacted them for a return mailing label. They responded and apologized for the faulty items. They then suggested I keep the items ($127 purchase price) and they would send me $15. I pointed put thst their return policy says they will provide 100٪ tefund for faulty items. They have not responded, and zi have emailed them 3 times now asking for a mailing label and return address. When I called customer service (which is an international call) I got a recording that simply said, they are busy and to call again later. Needless to say I will not ne doing business with this company again, and I would advise anyone reading this review to not do business with them. If they provide my refund I would gladly reconsider this review
DO NOT BUY FROM HERE! Their clothing quality is horrible! Materials used are cheap and the seams are all crooked totally unwearable! Have tried over and over to reach customer service it's a complete scam! NO RESPONSE!
Tip for consumers:
DO NOT WASTE YOUR TIME OR MONEY!!!
Products used:
Bought 2 Dresses, could not wear either one!!
I placed an order on 2/6/15 & still have not received it! They finally responded to my email on 2/26 & said they were CLOSED due to their Spring Festival from 2/13 - 2/26! And that it would take an ADDITIONAL 8-12 days to "PREPARE" my order! WOW! SO BASICALLY THEY TAKE YOUR ORDER & PAYMENT & YOU JUST WAIT UNTIL THEIR SCHEDULE PERMITS THEM TO SHIP YOUR PURCHASE! Further, they knew they would be closing for the "Festival" when they were taking orders & money & didnt RESPECT the customer enough to tell them! SHAMEFUL! STAY AWAY!
Tip for consumers:
STAY AWAY!!!
This company is horrible. Do not order from them. Order two things only received one and they keep give me the run around. Had to order another dress for the event I was going to.
Ordered a pair of shoes as a birthday present and 6 weeks later they still have not arrived. I had been tracking the package and it was in my area, out for delivery. It then went back to a distribution center 6 hours away from my house. I emailed the customer service and all they had to say was "just wait". After a week of seeing them sitting in the distribution center, I expressed my concern that they would be shipped back to China. Again, they said "just wait". I emailed them and explained multiple times stating that I needed the package as a month had already gone by and the birthday was fast approaching. Finally, somebody gave me an answer other than "just wait". They told me that they looked into my package and it was being sent back to China. The good news is that for a small fee of $17, they could send it back to me. So, you're telling me, that after I catch your mistake, warn you about it, and continuously get told to "just wait", because your customer service is too lazy to look into my order's progress, I HAVE TO PAY SHIPPING AGAIN?! I will be disputing the charges for my order with my credit card company and never ordering from them again. Absolutely outrageous.
I got my dress today and it is absolutely beautiful, it is very well made with excellent detail. The shipping was very fast and I was able to track my dress the whole time. This is the second dress I have gotten off this website I got my bridesmaid dress from ERICDRESS and it was also excellent. ERICDRESS has a very responsive customer service and customer care for all their customers. I would definitely recommend to anybody, thanks so much!
Really beautiful made it on my personnal size fits perfectly! And arrived just on time for my évent! I didn't mentioned the time that was short one month exacte! So i had no expectation on the delay... but It arrived godage, So 28dans! It's great, the quality is very good. Thanks! I'll surely recommend Ericdress!
It was the worse experience I've ever had with a online order. I ordered a size XL jacket for myself... they sent a size XL in a china size which didn't fit a American child. They refused to refund because of the costs associated with shipping. DO NOT ORDER FROM THEM.
Tip for consumers:
DO NOT ORDER from ericdress.
Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
What makes me more happy buying here is the discounts and the pricing. Despite having ordered a cheap dress, I got it in a worthy quality. Cheers for the service.
The jackets were shipped almost immediately. We did not encounter any problem whatsoever. I would like to complements the quality of the material used which makes the jacket very warm.
Still waiting for my dress! But love that i found it so quick and easily on line! I will recommend Eric Dress to my associates! The price was incredibly reasonable!
Yesterday, I was wondering where is my coat? LOL, it seems things go very well. My mom called me and said that I've got my coat from ERicdress, sounds well~~/.
I paid for expedited shipping and still didn't receive the dress in time, the material is cheap and they will not give you any money back. Don't waste your money.
Products used:
Dress
The items that I ordered from this website were too small. Upon trying to get return instructions, all they would do is send me the same pre-written message over and over again. I am assuming that there is no one here that speaks English because I have said in more than one way,"I WANT MY MONEY BACK, SEND ME RETURN INSTRUCTIONS", and they have not done so. I am assuming they are trying to wait the 30 days so that they won't have to refund my money.
Tip for consumers:
Before using this company, check the reviews and find out about return options.
My dear friend:
Sorry for the problem you have met.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/Returns-Refund-Dispute-15/
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
I have recived my dress wich is even more beutiful in person I totally loved it, every inch of it. It fits perfectly and the fabric is amazing. I can recomended 100% to everyone, I am very satisfied with my dress and I will certainly buy again :)
Their response was that maybe I could sell the items or give them as a gift. Then the offered $20 off next time if I removed the bad reviews. Nothing comes down until I receive a full refund!
Dear La,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. I have informed your questions to our representative and you would get a reply soon. Please kindly pay attention to your registered email address. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
So I made a purchase on Eric dress about a week and a half ago and all I receive was a paypal receipt for my payment. No shipping info or order number. Is that normal with this site?
My dear friend:
You said you don't have an order number. Sometimes this will happen. Please give me your transaction ID so that I can check it. I will reply to you as soon as possible.
You may also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress
I purchased some boots. They are way too small and i ordered them big. I have emailed Eric Dress to find out how to return and no one has ever replied and the number listed does not work.
Thanks for an excellent service rendered by your team, great product, timely delivery and good customer service. Definitely will return here for another purchase.
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear friend,
Thanks for your review here.
I'm sorry that you had a bad shopping experience on our website. We will check your order with the order number you supplied, and we will contact you to solve your problems as soon as possible, please pay attention to your mailbox. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team