EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
I HAVE BOUGHT 2 DRESSES FROM THIS COMPANY. I AM 29 YEARS OLD AND ONE DRESS LOOKS LIKE SOMETHING MY GRANDMOTHER WOULD WEAR AT A FUNERAL. THEY ARE SO UGLY IN PERSON / VERY CHEAPLY MADE. CHEAP ZIPPERS AND MATERIAL. DEFIANTLY MADE IN CHINA THE QUALITY OF THE DRESS IS LIKE DOLLER STORE TOYS. VERY VERY VERY POOR. SHIPPING WOULD COST ME MORE TO SHIP BACK TO CHINA THEN THE DRESSES COST, PLUS I HAD TO PAY JUST OVER $50 JUST TO GET THIS DRESS IN CANADA FOR DUTY. TOTALLY GOT RIPPED OFF AND HUGE LANGUAGE BARRIER $250 SITTING IN MY CLOSET, WON'T EVEN DARE TO RESELL WOULD FEEL GUILTY TO RE-SELL IT. MAYBE RIP IT UP AS A HALLOWEEN DRESS AND GO AS SOMETHING DEAD WOULD BE THE BEST THING FOR IT - 2 DRESSES -2 2 HALLOWEEN - $250 WORTH OF UGLY
Tip for consumers:
BE SMART AND DON'T ORDER HERE... ALL THEIR REVIEWS ARE ONLY WRITTEN POSITIVE. THEY DO NOT ALLOW NEGATIVE REVIEWS UNDER THE DRESSES AND MOST ARE THE SAME AND SAME WRITING AS OTHER DRESSES SO LOOKS LIKE SOMEONE ELSE WHO WORKS THERE IS WRITING THEIR OWN REVIEWS
I bought a sweater. It was really cute in the picture. In real life, the quality was pretty bad. It was also appeared they ran out of yarn while making it, so simply just stopped where they ran out. Thus, a butt length sweater actually came to my waist. (I am 5'2" so this is not a matter of being wrong size, as they told me.) The fur collar was made of - I don't know, but it was pretty bad.
They refused to accept returns. They suggest that instead I give it to charity. Luckily, I paid with paypal, and was able to successfully make a claim thru them. Shipping? I don't remember exactly how long it took. More time than I expected. 4 to 6 weeks, is my recollection. Also, when I gave them a poor review online, they were SOooo helpful. So they sounded. In actual fact, out of the public view, they couldn't have cared less. No. Save yourself the heartache. Shop elsewhere.
The photos show what I ordered and what I received.
One shows the back of the sweater I received. If you count the designs, there are 12 going down the back. In the back picture from their site, you can see there are 20 rows of this design. No wonder it is so short!
Tip for consumers:
Don't.
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
Ordered a gown for an affair following the size chart to order my size. I needed it quickly even spent extra shipping to get it quicker. (Make sure you read every page of their shipping details) when it said 3-5 days... that didn't include the 15+ days to process the order. These items are coming from CHINA! Thru many emails and a threat that if I cancelled the order they work charge me half of what I paid... So I just let it go through. One customer service person ICE got the dress to me quickly... however... when I got the dress it did not fit. I quess it was made for a junior sized person. The arm holes are too small which does not allow you to pull dress down to waist in order to close zipper. Even friends agree it is made for smaller person even though we followed size/measurement chart. Btw. A returned email stated I should not follow chart... WHAT? How else would you figure out your size. So. I attempted thru emails to request the proper return information. Now... They are refusing to take it back. Telling me to take it to a tailor to fix it. Well... ya can't fix a garment that's way too small. Also... They actually want to only refund half of what I paid for it. Please be cautious of this company.
Most of their practices are unethical.
I have yet to receive the return information
Even though return docs are included in package.
Took over a month to get my order and I paid over $35 for expedited shipping! I needed shoes for a wedding that, needless to say, did not arrive nearly anywhere on time. Customer service was horrible at replying to my several emails. And now they are flat out ignoring my emails for a refund! DO NOT ORDER FROM THIS COMPANY!
Tip for consumers:
DO NOT USE THIS SITE
Products used:
Shoes
I abosutely love this dress, The quality is amazing i got this dress in red and the colour was beautiful. It was very fast shipping it arrived like in a few days. Defintely recoommend this website and will defintely be reprurchasing on this website. Thank you Ericdress. It also fits perfectly!
This site is great IF your order is correct. I ordered a dress from here and when it came, it wasn't the right size (my fault). Their web site says returns are no problem. Nothing can be further from the truth. This company is in Hong Kong and they have no return address on their web site, which works perfect for them because they won't take it back anyway. First they want pictures, then they want measurements, then they tell you if you don't want to send pictures (which I had already done), you can return the dress for a 50% refund. When all else fails and you still want to return the item, they say "the shipping fee is not cheap. We suggest you sell it locally at a good price or give it to your family member or friend as a gift." This has been their answer since the end of August. I still don't have a return address or authorization number from them and I'm sure I never will. If you order, I hope your item fits because you'll be getting the same standard e-mails I've been getting. Now I can't wait to hear them post here how they want to help - I already know it won't be happening, but it looks good when people read their horrible reviews.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. We hope that we can work together to solve your problems. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I recently made a purchase at the web store "ericdress" and had an amazing experience.
Absolutely recommended.
The item arrived on time I got a value for money.
This website is easily to use and search the items I want and the quality was surprising higher than the price would indicate, very happy with my purchase.
The dress I ordered is awesome! Great material, and work! Looks even better than in the picture! No joking! Got it really quick, sooner than I expected! Thanks
Just ordered a prom dress from EricDress, Customer service was so helpful and professional. Their patience was outstanding. Thank you. Great site to order from, Dress arrived fast.
DO NOT ORDER FROM THIS WEBSITE****
I sent this e-mail to the fake e-mail that was sent to my e-mail after ordering a dress off this website:
Hello Eric dress,
I did not receive one of my orders from Eric dress.
The order was placed by... It was placed through Paypal on March 21 at 10:09 pm. I have not gotten a tracking number for it also.
Looking forward to hearing from you as soon as possible. I have received of my orders according to tracking.
Rene'e
I RECEIVED BACK THIS E-MAIL:
550 Mailbox not found
Reason for error: The recipient you are sending does not exist.
Suggestions for improvement: Please confirm the correct email address with your recipient.
DO NOT ORDER FROM THIS WEBSITE! LUCKILY I PAID WITH PAYPAL****
THIS IS SO PHONY! EVEN WHEN I TRIED TO WRITE THIS REVIEW, IT WOULDNT GO THROUGH!
My dress fits comfortably. The material is stylish and the color is what I chose while I was ordering. I am glad to say I will shop again with such wonderful service fast shipping not forgotten.
Bought a dress, having issue ( problem) with the lace, they send back an email, asking me to give them the right measurement? THE LACE ALL COOKED and off, I even send them the picture of the dress and how the lace had sew.the problem never solve but this stupid site sending me around with all wrong question. Please anyone DO NOT GET ANYTHING from this site.
Hi, Tina,
So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email me at reviews@ericidress.com and I believe that your problems would be finally resolved. Looking forward to your reply.
Fabulous, fabulous. I really love my dress it fits perfect. Everyone told me that I looked royal and I sure did.
Very nice fabric. Thank you EricDress, I will definitely order again.
I love the Trumpet/Mermaid style very much because it shows my curvy body perfectly. Moreover, the dress is really superior in quality. Your service is nice and helpful. Thank you very much.
This site is a joke I ordered my dress Jan 28 and I still haven't gotten it my order still saying waiting to be shipped I am really upset glad I had a backup dress my sister ordered from here as well a few days before me and her item didn't come either
Dear Takoyya,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. So sorry for the delay due to our Spring Festival Holiday. I have informed your problems to our representative and you would get a reply soon, please kindly pay attention to your registered email box. Thanks. Please don't worry and your problems would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I ordered a pair of shoes from this site for my wedding about 3 weeks ago. Some people remark that they received their items very late however, I have not received anything. I tried to use the live chat option to speak with a representative and was unsuccessful. She told me she was busy right now and to leave my order number and email and she would contact me there. I have NEVER used a live chat option and had the representative tell me "I'm too busy...". When I tried to open a dispute, the page would not submit, told me the order number was incorrect, and even timed out causing me to have to start over. It is damn near impossible to get through to them other than just sending them an email. I also ordered from www.shoespie.com and I think they are the same company running the same scam. They websites are a lot alike, especially when you display tracking information... it is identical. It is a scam... PERIOD and they have unfortunately ruined aspects of my wedding. I will be posting about this on youtube as well as all of the social networking sites to save other people from getting scammed
My dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that we can
Check it for you. I will reply you soon.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress
ORDERED A PAIR OF SHOES 05/10/20, HAVEN'T RECEIVED AN ORDER UPDATE, AND ERIC DRESS DON'T RESPOND TO EMAILS! THANKS TO ME USING MY PAYPAL ACCOUNT, PAYPAL WAS ABLE TO GET A RESPONSE AND I'M IN THE PROCESS OF GETTING MY MONEY BACK!
I bought a dress on the website, they did not ship the item until 1 month later. The dress is damaged and dirty, totally different from what they showed on the picture!
Tip for consumers:
DO NOT BUY on this website, the things are horrible with bad quality, the service is bad. The products are made in China with no brand. They will ship you 1 or 2 months later or even not ship the item to you. They will not refund you even though they admit the bad quality of the product. Those people are dishonest. DO NOT BUY! DO NOT BUY! DO NOT BUY!
Products used:
dress
Ericdress is the best place to shop online. They are reliable no need to be worried of loosing your money, if you are not setisfy with your purchase. I have been buying from here and am realy realy happy with thier service.
If you need good company here you go try ericdress with patience and you will always be happy with them. Just you need to be hornest customer for them and everything will be fine for you and them as well. The good thing is they axcept return and refund you or they can refund you without returning the product.
It took 34 days for the jacket to get here. We paid 57 dollars for it, and here's what was wrong with it: It is NOT wool, like they said, it's polyester. The measurements are not what are described on the size chart. The buttons were, I kid you not, an entire inch lower on one side than on the other. The tulle (adorable in the picture) that was supposed to go around the bottom of the dress was so cheap, it was probably bought at Walmart. The jacket was stuffed into a ziplock bag (that had a large hole in it) and then put in a package. It was extremely wrinkled. It was also supposed to be a jacket that looked like a dress (meaning it went to the knees) but instead it went above my mid-thigh. The customer service is also a JOKE, as they never return emails, and with their return policy of 30 days, if we wanted to return it, we would have had to turn around and sent it in the mail the same day we got it. As well as pay another 20 bucks for shipping. I'm just a little disappointed. Do NOT buy from this company, it's a massive scam.
Tip for consumers:
Do NOT give into the adorable pictures on the website. You will be VERY disappointed.
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
I RECIEVED ANOTHER RESPONSE FROM ERICDRESS ASKING FOR PICTURES OF THE BOOTS THAT DO NOT FIT AND ONE OF THE QUALITY! NOW HOW DO YOU DO THAT! I TRIED TO ANSWER THEM WITH THE EMAIL ADDRESS THEY GAVE ME AND AS USUAL YOU CAN NOT GET THROUGH TO THERE WEBSITE! THE MINUTE YOU TRY IT REFUSES YOUR MESSAGE! LIKE I SAID THEY ARE A BUNCH OF CROOKS! LOOK OUT! CAROL SCOTT
Tip for consumers:
STAY AWAY! THIESE SO CALLED BOOTS CAME ALL THE WAY FROM CHINA AND TOOK ALMOST 2 MONTHS TO GET HERE AND THEY ARE NOTHING BUT A PILE OF CRAP!! PLUS WITH NO WAY TO CONTACT THEM AS WELL OR RETURN!! RUN THE OTHER WAY!!!
Dear Carol,
Thanks for your review here.
We are very sorry for this unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? Anyway, we will try our best to resolve this problem and gain your trust. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Best wishes,
Ericdress Team
I ordered 10/21/2019 and it's 11/04/2019 and I still have not received my order. I will never ever again order with them. Order from fashion nova y'all. They suck!
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear friend,
Thanks for your review here.
We are very sorry for this unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? Anyway, we will try our best to resolve this problem and gain your trust. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Best wishes,
Ericdress Team