• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user gh387
Georgia
1 review
0 helpful votes
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July 23rd, 2020

I ordered two dresses from this website three months ago. I haven't received anything! I emailed them several times with no response. I encourage anyone DO NOT PURCHASE ANYTHING FROM THEM! This is a scam website that will steal your money

Thumbnail of user valerieb16
Texas
1 review
3 helpful votes
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January 7th, 2015

My dress is absolutely beautiful and well made. It's a little tight around my rib cage, so my
Seamstress is adding a lace up/corset back. I just love it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadinal
United Kingdom of Great Britain and Northern Ireland
1 review
8 helpful votes
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January 1st, 2016

Have ordered my dress with express delivery(Paid extra 18 GBP). Ordered on 12th December but today is 29th December and they told that they have shipped my order only today. Very BAD SERVICE. So for what peoples paying express delivery costs. They are real SCAMMERS and i will report about them everywhere. If you are SMART and if you don't want waste your time, money and at the end to be disappointed than DON'T USE THEIR SERVICE!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Nadina,
Thanks for your feedback here and so sorry for this happened on you. Our representative has already emailed you for your order, could u please kindly check your email address and send a reply? Thanks a lot and we believe that your questions would be resolved. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user carolh35
Texas
2 reviews
2 helpful votes
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January 18th, 2015
Verified purchase

Everything I got, came in more than perfect. Its fantastically wonderful and the quality is more than amazing. I love this place definitely buying again.

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Value
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Returns
Quality
Thumbnail of user karenb132
North Carolina
1 review
12 helpful votes
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August 8th, 2015

I tried placing an order for 3 dress. Two of them were the same dress, but in different sizes. Somehow, the second dress and size, over wrote the first dress/size in the shopping cart, instead of adding it as an additional dress. I did not realize this until I had clicked on checkout and realized I had been charged $19.95 for shipping, which should have been free with the 3 dress putting my order over the $59 free shipping point. I contacted Customer Support INSTANTLY, asking them to add the 3rd dress to my order - and to remove the shipping charges, which were for MORE then the dress! They refused to do so. They only offered a discount on a future order. There is no way my order had been processed or packed or anything that could not have been modified within one minute of it being placed. All 3 dresses could still have been shipped together and not incurred any additional shipping charges. They also refused to cancel my order, so I could replace it with the 3 dresses. Not the way to treat people doing business with you. I am very disappointed that they would not handle this simple request.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box.
By the way, your total order value is less than $59, please kindly check it. Also, we just had discount for the shipping, not free shipping. Hope that you can understand. Anyway, We will try our best to help you and your question would be finally resolved.
If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user rogerd71
United Kingdom of Great Britain and Northern Ireland
1 review
6 helpful votes
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November 25th, 2017

Emails sent to *******@ericdress.com are returned as undeliverable due to an SMTP error at their end. The chat service is with someone called Rita whose command of the English language is poor and her training in Customer Service woeful. She does not answer questions she does not like and her replies are virtually unintelligible.

I placed an order for two items. A week later I am told one is out of stock and that I should order an alternative by emailing them at the above address that does not work. I ask for a refund and am sent an email confirming a refund in a currency I have not paid in (US Dollars) for a much smaller amount. After spending a further 15 minutes on a second chat session I finally received an email confirming a refund of the correct amount. Whether they will actually do what they now say they will is dubious, but at least I will be able to open a dispute via PayPal if they do not.

No idea about the quality of the items they offer for sale but their administration and customer service is an absolute shambles.

UPDATE: I received a very quick refund via PayPal for the full amount I paid, so there are people in this company who conduct themselves in a professional manner.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hi,
So sorry to hear you had some problems on your order, I could see that your order has been full refunded and I think you should receive it, if you still have other questions, please feel free to let me know. Have a nice day.

Thumbnail of user micheled308
Cameroon
1 review
4 helpful votes
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December 7th, 2019

This is the first time I didn't trust my intuitions. One week since I ordered online and still no information about the status of my order. And there's no way online I can trace it please be careful.

Thumbnail of user biancaz2
Romania
1 review
0 helpful votes
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December 2nd, 2015
Verified purchase

I am very happy that I chose to order my dress from EricDress, as it arrived even earlier than I thought, it fits perfectly, and the quality is very good. Thank you and keep up the good work!

Service
Value
Shipping
Quality
Thumbnail of user danyeals
Minnesota
1 review
11 helpful votes
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February 4th, 2016

I received my jacket that I ordered on Jan 22. Yes that's right. I literally just received the jacket. IT WAS HORRIBLE. The site claimed that the original price for the jacket was $239 and was marked down to $63. This site is definitely a SCAM. The jacket is not even VEGAN LEATHER. Also of special note that the material is not even in the tag. WHO knows what it actually is. I could tell by the packaging that the quality was going to be POOR. It also smells like PAINT. Yes that how bad the pleather is. I am NOT going to even ask for a refund. If it took this long to get the jacket I can only imagine what the refund process would be like. I am counting this as a loss and HOPEFULLY ERIC DRESS will be exposed and shut down. DO NOT DO IT. I promise you will be disappointed. NO STAR. NEGATIVE

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Danyeal,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Our representative would email you soon regarding to your order, please kindly pay attention to your registered email box and send a reply if you got our email. thanks.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user robertod18
United Arab Emirates
2 reviews
0 helpful votes
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October 13th, 2015
Verified purchase

I bought the long sleeve it was well fitted, nice and good textured.

I recommend this Eric dress website, they are very professional to their work and very responsive to the questions.

Thumbnail of user irmal2
Hong Kong
2 reviews
2 helpful votes
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December 19th, 2014
Verified purchase

" I would like to thank you for seeing my order got processed quickly. I received the boots yesterday in time for the birthday and I am very happy with them. "

Service
Value
Shipping
Returns
Quality
Thumbnail of user youmnaa1
Egypt
1 review
1 helpful vote
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August 16th, 2018

This is the best clothing site I must say. The cloths is exactly like picture, it fits perfectly and looks awesome. Thief customer service is the best. They are quick to respond.

Thumbnail of user tinahs
Sweden
1 review
0 helpful votes
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May 14th, 2015
Verified purchase

I highly recommend this site. The dress I ordered is of very high quality at a great price. They were delivered in a respectable amount of time and in a creative box.

Thumbnail of user debil2
New Jersey
1 review
6 helpful votes
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March 26th, 2015

The company is a joke! The garments are low quality and they send damaged goods and tell you to give it away because it cost too much to return to CHINA! BUYER BEWARE. I am responding to your response. You told me yourself it would cost too much to return to CHINA and that I should give the damaged toxic garment away. PLEASE REFUND MY MONEY!

Tip for consumers:
BUYER BEWARE!!!!!!

Service
Value
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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Debi,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our colleague has contacted for your order and we accept your returns. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user sysserl
Germany
2 reviews
14 helpful votes
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November 24th, 2014

First time ordering from this vendor. I was uncertain about the quality and service. I can say I am very pleased! Delivered as promised. The dress fits perfect. Quality is very good!

Value
Shipping
Quality
Thumbnail of user irisb11
Mississippi
2 reviews
0 helpful votes
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October 7th, 2023

EricDress doesn't just have beautiful clothes, shoes and accessories. Their prices are great. You will find their item very unique and a must have. It's like Miki... try it... You'll like it.

Thumbnail of user divin15
Bosnia and Herzegovina
1 review
0 helpful votes
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November 22nd, 2015
Verified purchase

I am afraid of shopping online because I am too tall and I bought XL for a dress from this online store. Fortunately, it fitted me well. So happy with this order.

Thumbnail of user sheilas18
Canada
2 reviews
13 helpful votes
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January 28th, 2015

Eric dress sucks, bought a duvet from them for 113$ pluc shipping charges and when i got it it was nothing like the picture, when i complained they offered me16$ to apologise for false advertising! I refused and let paypal investigate it and paypal awarded me a full refund! Plus the shipping and handling charges :) ericdress needs to stop false advertising and own up! Do not order there Duvets, they say the duvets dont look the same because of different lighting when pictures r taken, but the truth is they do not have the duvets that are shown on there website! Horrible experience! Paypal awarded in my favor as long as I sent merchandise back to Eric Dress, well guess what It costs $171.00 to send it back to China and that is only if China will let it back into the country. Eric Dress certainly knows how to scam people. Once its here you r stuck with it, And ERic Dress knows this, False. False advertising. Why would I pay $171.00 to ship it back if Im only going to be credited the $93.00 I originally paid for it. Grr even Paypal should see how ridiculous this is. Now I am writing a review of paypal. Just do not order from Eric Dress. Too late for me but save yourself.

Tip for consumers:
Save your money , there product is garbage and looks nothing like the pics on website you can see the 1 st pic is what i ordered , the second pic is the garbage i received! Thank god paypal backed me! Do not waist your money or time. Pay pal in the end didnt do anything for me , I had to pay the shipping and handling fees which is about 171.00 in order to get my $93.00 back . They might have awarded in my favor but . they want me to spend more money to get my money back . Paypal sucks. and I am

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Sheila,
Nice day.
We are so sorry for the unhappy experience happened on you. Could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at: service@ericdress.com or reviews@ericdress.com. Thanks!
Have a nice day!
Best regards,
Ericdress Team

Thumbnail of user briannas84
Maryland
1 review
0 helpful votes
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November 18th, 2020

I ordered a dress for my birthday from Eric dress and it did not come looking the same unfortunately. My feathers was falling off and it was terribly stitched. Very cheap! DO NOT BUY FROMNRHIA COMPANY THEY ARE SCAMMING PEOPLE

Thumbnail of user elisao1
Ohio
1 review
4 helpful votes
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November 20th, 2014

I WOULD NOT RECOMMEND THIS SITE THEY'RE RIPPED OFF! I ORDERED AN ITEM BUT IT WAS IN BACKORDERED THEY TOLD ME THEY WILL CREDIT MY ACCT WITHIN 3-5 BUSINESS DAYS BUT ITS BEEN A MONTH NOW I NEVER SEEN THE CREDIT. I E-MAILED THEM SEVERAL TIMES BUT FAILED TO GET A RESPONSE BACK FROM THEM. BEWARE PEOPLE DO NOT ORDER ON THIS ERICDRESS RIPPED OFF ONLINE STORE.

Tip for consumers:
i WOULD NOT RECOMMEND THIS SITE THEY'RE RIPPED OFF! I ORDERED AN ITEM BUT IT WAS IN BACKORDERED THEY TOLD ME THEY WILL CREDIT MY ACCT WITHIN 3-5 BUSINESS DAYS BUT ITS BEEN A MONTH NOW I NEVER SEEN THE CREDIT. I E-MAILED THEM SEVERAL TIMES BUT FAILED TO GET A RESPONSE BACK FROM THEM. BEWARE PEOPLE DO NOT ORDER ON THIS ERICDRESS RIPPED OFF ONLINE STORE.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasure problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Thumbnail of user tammyd22
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 8th, 2015
Verified purchase

I had to use customer services - and I spoke to Frances. She was extremely helpful and led me in the right direction. I would highly recommend this site.

Thumbnail of user elvah2
Korea (Republic of)
3 reviews
10 helpful votes
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April 20th, 2015

Amazing products at discount prices ~ always have the latest fashion styles at prices you won't find in ANY stores! Quality is outstanding and service is the best!

Service
Value
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Thumbnail of user venusc1
Florida
2 reviews
2 helpful votes
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December 21st, 2014
Verified purchase

My shirt is very cute but runs a little small. I wear a m/l in tops.
I ordered a large and it is a little tight but still looks great. Buy but order a size up
Especially if you are top heavy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user winnim1
California
2 reviews
4 helpful votes
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October 27th, 2014
Verified purchase

The dress took 13 days in the factory, and just 2 or 3 days shipping. An overall reasonable deliver time. The dress is exactly as shown in the picture with a good range of colours. Good design.

Thumbnail of user christinal341
Florida
1 review
2 helpful votes
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August 17th, 2020

I ORDERED A DRESS IN MAY 12TH- SAID IT WAS SHIPPED OUT IN MAY 18TH. ITS NOW JULY 18TH. 2 MONTHS AND YET TO RECIEVED MY ORDER. NO DELIVERY OR DELIVERED DATE. ON GOOGLE SAY BASED IN UKRAINE BUT I HEAR CHINA. I THINK ITS A FRAUD. I EMAILED THEM TWICE. LETS SEE WHAT THEY TELL ME. UPDATE SOON. DON'T ORDER FROM THEM. NOW THAT I SEE THE REVIEWS..

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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