EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
" My boots arrived this morning and they are fabulous, exactly as described and so so comfortable. I am delighted. Will probably order more, just as long as my husband doesn't find out! "
I want to say how pleased I am with your service. I ordered by dress on Friday and received on Tuesday. Very good quality and so convenient. I will always shop at your site!
Do not waste you're money on this trash. It's been over a month and I still have not received my item and they will not give me a refund. It's nothing but a scam!
Tip for consumers:
Nothing but a scam
I found the dress a very good fit and material. However the bust of the dress will need some work as its quite big. But all in all very good value would highly recommend.
Do not trust this website. I bout a dress was completely different as they described.
The do not reply on emails.
The worst website and store I see in my life.
I ordered a wedding dress from this company and I have not gotten any response from them! Tried several times to email them and no one has responded to my concern!
The dresses came well packed and on time! Keep up the good work you all! If you are looking for special occasion dresses, this is the place, you won't be disappointed
I am very delighted to be shopping on Ericdress. Their products are amazingly cheap and are always of top quality. Shipping is fast, and Customer Support is very kind and responsive.
There are no words to describe the fantastic service and the dress is unique and very well done. I will order another dress again. Thank you so much for the service.
I have ordered four dresses together, only three arrived. I have queried about the my order (*******) that hasn't arrived yet, but not getting any reply...! My order number is *******.
Dear Jan,
Thanks for your review here.
I have checked for you and because for other three dresses, you used DHL, which is faster and another dress is shipped by EMS, which is slower than another. I have checked and the dress has been shipped already, you will get it very soon. Please be patient.If you have any other questions, please feel free to contact us at:service@ericdress.com or reviews@ericdress.com.
Your support will be highly appreciated.
Have a nice day!
Best regards,
Ericdress Team
This was my first time ordering and I am extremely pleased. The dress is gorgeous and it arrived within four days! It made my day! I will certainly be ordering again.
Fast delivery. Dress is better look on person.
The quality is good for such an affordable price.
I am very satisfied with the dresses and with the prices on this site.
I first shopped my dress for Christmas 2015 and got praised from so many people when wearing the dress and now I am on my 6th purchase and more. Thanks Ericdress!
I believe that all of the 5 star ratings posted here were submitted by Ericdress customer service representatives - notice the bad grammar and spelling- this company is based in Beijing, China.
The dress I ordered from Ericdress was nothing like what was shown on their website - the color was completely wrong, the beading was cheap and sparse, the hem length was over a foot too long and the actual dress design was different. Instead of looking like a sweet prom dress as depicted online, the dress looked like a glorified maternity dress.
The customer service was a nightmare as well. Even if you follow their returns procedure, they will not issue a refund, and they will pretend not to understand your complaint. It took 2 weeks before I even received a reply via email, and their phone number is not legit - there is a recording that says it has been disconnected.
Luckily I paid through Paypal and was able to lodge a dispute through their resolution center. Funny, as soon as I did this Ericdress became very attentive and offered a 10% refund saying that in addtion to this "generous offer" I could also keep the dress and sell it and they would also give me a discount on my next order. Huh! As if!
In the end I was able to recoop my full investment via Paypal.
This company has been in business for just about a year, and they don't represent themselves honestly on their website.
Buyers Beware!
I have been trying to get a refund for over 4 weeks. I get no response from the company after being promised. Sizes are not accurate, I would never buy from this company again. I have lost over $135.
Dear Latoniya,
Thanks for your feedback and we are so sorry for this happened on you.We've got your mail and our representative would reply you soon. Please kindly pay attention to your mail box and we believe that your questions would be finally resolved. Please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I ordered two dresses from this company and after waiting almost two months for them to arrive I was very unhappy to say the least. The dresses were the completely the wrong size, the tailoring terrible, and the material awful. Upon trying to return these, ericdress customer service is almost non-existent, so after emailing for almost a month now I opened a resolution with PayPal and thankfully they stepped in. But, I still have to spend more money to send these back, but I will be getting a full refund from PayPal resolution center. Ericdress offered a 9.00 refund, on the full order. Terrible company to do business with, avoid them and shop elsewhere.
Upon reading the ericdress answer to me I could do nothing but laugh. They did not offer a full refund, they offered 9.00$, PayPal had to step in and through their resolution center I did receive a refund but for the dresses only and not shipping costs. First though I had to return the dresses and if it wasn't for making sure I received signature notification for these dresses being received, I would probably still be waiting. PayPal asked for all the information tracking number ETC. as ericdress was saying they had not received anything, they flat out lied. So eventually it was through PayPal and PayPal alone I received a refund, and for the dresses only not shipping. Ericdress would do nothing.
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. For your order, we have sent you the full refund, please kindly check your account. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
THIS SITE IS TOTALLY SCAMISH. I ORDERED A DRESS AND WHEN I RECEIVED, THE LINING BEADS WERE MISSING FROM THE SHOULDER AND THE CROSS PLEATS WERE NOT IN SAME HEIGHT. ONE WAS GOING UP AND THE OTHER WAS GOING DOWN. WHEN I COMPLAINED AND SEND THEM PICTURES TO PROVE MY ALLEGATIONS THEY DECIDED TO REFUND ME ONLY $10.- WHICH I REFUSED TO ACCEPT BECAUSE THE LANDING COST OF THE DRESS WAS AROUND $120.-. THE COST OF ALTERATION TO THE DRESS LOCALLY IS COSTING ME €100.- AND I WONDER HOW A COMPANY LIKE PAYPAL IS WORKING WITH THESE THIEVES.
I WOULD REQUEST TO ALL BUYERS TO KINDLY REFRAIN FROM BUYING THIS
COMPANY
Dear Veena,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pat attention to your mail box. Also, we accept your return and after we got the items, we will refund you. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I ordered a custom dress from here, went to a tailor to have my sizes measured exactly, and when the dress came it did not match the measurements that were sent to them at all! I contacted them, they said I messed up the measurements. I took the dress to a different place to see about getting it altered, they informed me the measurements I sent them were not close to the ones of the dress I received, and said the dress was so terribly made there was nothing they could do to alter it. DO NOT ORDER FROM THEM!
Dear Jenna,
Thanks for your review and we are so sorry for the unpleasant shopping experience happened on you.Our representatives have contacted you for your order and please pay attention to your mail box. We have our return policy and you can return items. Would you please cooperate with us well so that your questions can be resolved soon? If you have any other questions, you can also write to service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I ordered this shoe on 1/15/2016. By 1/24/2016, this shoe still had not shipped. I had to open a pay pal dispute after several attempts to reach the seller went unanswered. They finally shipped the item and I received it on February 19th. The ugliest shoe ever. The top is a satin purple but the platform, heel and straps are a black suede/velvet and the bottoms are red which is not shown in the picture or the description. I immediately requested to return the shoe for a full refund and they only offered a $12 refund! I will never shop on this site again. NO ONE SHOULD WASTE THERE TIME AND MONEY ON THIS SITE!
Dear Stephanie,
We are so sorry to hear that you had some problems about your order. Please note that our representative has email you, could you please kindly check your email box and send a reply? Thanks a lot. We have accepted your return and your problems would be resolved soon. Please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Buying the dresses here at tericdress made it so worth my time. I adore how easy it is to process my purchase. I am coming back for more dresses. Thanks a bunch!
Another shirt for me from ericdress! HEHE I got some good money last week that's why bought the shirt, I am so happy with the discounted price. Thank you so much ericdress.com.
I am so excited that the dress really fits me well. I am going to attend my sister's wedding and i think i would be glamorous by wearing this dress on. I really appreciate your effort.
Do not buy from them it a total rip off the jacket i recieved was so bad the material was just made of cheap felt and nothing like i thought so beware
My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
I was amazed and delighted with my dress which arrived today. Beautiful colour, and modern design.The quality and workmanship is outstanding.It is very comfortable. I Love It.
Fabulous fit, awesome price and delivery was no fuss and efficient. I purchased the burnt orange dress and wore it with black and white which was stunning...
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Hey dear,
FIrstly, thnks for shopping with Ericdress.
It’s very disappointing to receive a comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your E-mail address so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!
Best wishes
Ericdress Team