EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
I am glad to tell you that I have received my dress and I am pleased with it. The workmanship is exquisite and the quality is also great. I like the appliques and the ankle length. Thank you.
I bought items on ericdress.com and they are very excellent and affordable they provide excellent costumer service. I would recommend this website to friends and family.
Thanks very much for that very special Dress. I ordered customized dress and it fits very good. I order alot and i am always very happy. Fast delivery also. Would recommend it for sure...
My hoodie is adorable. Love the buttons. Only problem is, it doesn't look like it does on this cute tiny little model. It looks long and it is not. It is short.
I can not imagine that why is so many bad reviews about ericdress.com here, because my dress is near to perfect. Just let the picture tell you!
DO NOT BUY FROM THESE PEOPLE! First of all they are located in China... which is NOT readily advertised on this site. If you are an American STAY AWAY FROM ALL CHINESE ONLINE STORES! They will rip you off! I ordered 3 dresses at the beginning of December, and I did not receive it until late December. I measured myself, like they asked, and ordered the dresses 2 sizes above my measurements. The dresses came in and were too small! I tried to return them with picture proof and they refused to take them back because they feel it's not their fault. After reading some of their "customer reviews," I'm pretty sure they are writing the reviews themselves. What woman would write "this dress looks good on my plus size body?" NO American woman would write that! Plus it's near impossible to write a review on their website. I tried submitting without pictures, but it wouldn't let me. Then I tried submitting with a picture in the correct format, but it still wouldn't let me submit my review!
Here is their return policy: "Return Policy
We want you to be 100% happy with your order! Please open and check your package once it has arrived to make sure that the products that we made meet your requirement. If for any reason you are not satisfied, you may return unworn, unwashed or defective merchandise. See below for additional information regarding our return policy."
I'm NOT 100% happy Ericdress.com! I'm not even 0.5% happy!
Tip for consumers:
DO NOT BUY FROM THESE PEOPLE!!!!!!!!
I order a dress 14 days ago and the dress is still processing while on the webiste is says 8-12 processing days. I NEED MY DRESS ON TIME so I have no other choice than to leave negative reviews all over the internet untill they send my dress and i receive it in good order. I emailed them but they do not reply which is very unprofessional
Hi dear, so firstly, thank you to choose ericdress.
It’s very disappointing to receive a... comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your E-mail address so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!
Best wishes
Ericdress Team
Don't buy clothes or nothing from this website "Eric Dress" those people/website are on China the clothes are bad cheap quality not worth a penny.
The dress look nice on the pictures I wanted and Small size. What I received: was and xtra large piece of cloth bad sewing see trough. Awfully bad quality not the color in the picture...
This is the answer I received from them after I claimed that the dress I bought for my daughter sweet sixteen was bad quality and wanted return:
Really sorry for the trouble, Is it possible for you to keep the item, we can offer $ 15 as discount? If not you have to pay for sending the dress back.
1. We will give you refund$38.48 excluding the shipping fee you have paid after we receive it and confirm it is in brand-new unused conditions without any damaging or dirt or perfume problems.
2. Please ship it via the cheaper shipping way(not express/expedited way) in your local Post Office (such as USPS, not UPS)
3. The declared package value should be less than $45 in case of expensive customs duty.
Our shipping address is below
Company name:GUANGZHOU TALANGZHE CO.LTD
City:Guangzhou
Country:China
State/Province:Guangdong
Address:1/F, No. 9, Xinghong 1st Street, Shibi Street, Panyu District, Guangzhou, China
Postal code:*******
I will post a picture when I get home, I would put 0 Star but there's no option for that.
Tip for consumers:
Do not use this site, don't buy anything, this site is bad, clothes are not like the pictures.
Pictures are fake.
Products used:
Dress
I ordered 2 pair of boots in January and still have not recieved my boots, they said I would have them by the 4th of Feb. Well it is now the 28th and i still have not gotten them, all these good reviews on here are B/S, NOT NOT ORDER FROM THEM! I have also noticed they have a bunch of websites with different names, BEWARE
Tip for consumers:
DON'T BUY FROM THEM!
Dear friend,
Thanks for your review. I am so sorry that you had such an experience on our site, would you please let me know your order number so that I can check your order details? Anyway, we will try our best to improve our service.If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
Fantastic dresses, I was a little worried buying online but I love my bridesmaid dresses and now we have added a 5th maid I am about to buy her dress fingers crossed it arrives in time to :D
My favourite color. Soft pink, delecate appliques and beautiful pearls and sequins. Great fitting and right length. Will recommend this beautiful dress to everyone.
Brougt a pair of leather shoes for 45$, Well packed, and receive after a week. Everything run flawlessly. The shoes is made in china, the quality is good. And it is situable for my age. Well done!
I ORDERED A DRESS FROM HERE BECASE MY DAUGHTER HAD PASSED AWAY AND GIVING THE CRITERIA FROM THE FUNERAL HOME I HAD FOUND THE PERFECT DRESS. I ORDERED ON JANUARY 15TH 2022. I PAID EXTRA TO HAVE THE ORDER EXPEDITED. FUNERAL WAS 2/5/22. BEFORE THAT TIME, I HAD BEEN EMAILING THE COMPANY TO FIND OUT WHAT WAS THE PROBEM WHEN THE DRESS WAS IN STOCK AND THEY WERE ALREADY PAID. TO THIS DAY 3/5/22 I HAVE NOT GOTTEN A RESPONSE. THE DRESSES FINALLY ARRIVED 3/3/22 WITHOUT ANOTHER ARTICLE OF CLOTHING THAT I HAD PAID FOR. I EMAILED THEM AGAIN BECAUSE I NEEDED THE DRESSES A MONTH AGO AND I DIDN'T RECEIVE MY OTHER MERCHANDISE. I WANT MY REFUND AND THEY WON'T EVER HAVE A PROBLEM WITH ME AGAIN. AND ANYONE ELSE I THINK OR KNOW WHO WANTS TO VISIT THIS SITE... A TOTAL RIP OFF
Tip for consumers:
DON'T
Products used:
NOTHING
BEWARE!
DO NOT BUY!
I just receve this jacket and to start from my size... I'm 65kg not tall and very skinny person...
I ordered medium size and check the sizes before i order... and I was scared it will be too big for me...
Was very wrong the medium size is so small that won't fit 12 old kid...
QUALITY ZEROOOOO! Its not worth $5
You pay for the shipping only and this jacket will go in the garbadge.
I'm from Canada and in here you can get 10x better jacket for $20 don't mind i paid over 50$ CAD.
Anyhow just trying to help other not to get tricked with this nice photos they have...
PS. The jacket weight is like 50grams :) and its WINTER WARM Jacket.
UPDATE:
So they accept return or $10US refund... if i keep the jacket...
I checked with the post office and cheapest shipping return was $42 CAD
So decided not to ship as there is no point...
So i contact them again and they decide to refund $15 US and they did.
Dear Naum,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Our representative has contacted you, could you please kindly check your mail box and send a reply? Thanks. Your problems would be finally resolved.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I'm one that has always shopped on line for everything. I have never experienced such horrible customer service & my DRESS. " OMG "!... I wish I could take pics of this mess they sent me. I had costume fitting & the measurements are terribly wrong. I could of brought three dresses for what I spent on this plus shipping cost. I repeatedly asked them how do I get a refund, GUESS WHAT, No Replies. Now when I was ordering my dress they would contact me back the next night. I have all my emails saved & still have the dress which I can't even wear because it too short which I put extra inches on it because I wanted it really long & I was wearing heels, my stomach area the dress flares out it won't even lay flat, My sleeves are way too short from the dress I had order from. I had recommended this website to my friends & family & then had to tell them all don't even shop wit this website, showed them the dress & they all agree with me. They would've had loyal customers with stores that they products could have been in but I just take this as A loss but I will go on every reveiw page that concerns this company & I SAY THIS OVER & OVER. Shop somewhere else. Thank God I didn't setup An account to purchase shoes from this company for my store. I would never treat my customers as this company done to me. Please stay away Ppl!... Zero Stars for me.
Hi,
So sorry to hear that you had some problems about your order. Our representative has emailed you on May. Could you please kindly check it and give us a reply? Thank you for your cooperation and hope you have a good day.
From the time I tried my dress on to the time of my event, I was totally in Love with my dress... It fitted perfectly there were not alterations needed... I LOVE MY DRESS.,
First, this company is a fraud, and offers poorly made attire, not even worthy of wearing. I ordered a jumpsuit Dec 12,2019, I received it a month later. The item was horrible, it looked like something Bozo the clown wouldn't wear. They offered to refund me $4.00 for this $30.00 item. I disputed the the offer, and requested my full refund. I also requested a return label, most reputable companies will send a return label if requested. They agreed to a full refund, however, I would have to pay 27.95 to return the item. I would be a fool to do that, and Ericdress knows this, Look, don't be decieved about their clothing, it's not going to be what you order, Their clothing is cheap, ugly, and look like cramp. I would wear this jumpsuit outdoors. These people are crooks, and misrepresent their clothing, which is fraud.
Please review attached photos: the first 3 pic are the actual jumpsuit I received, and the last 2 are from ericdress website.
DON'T THROW AWAY YOUR MONEY TO ERICDRESS, THEY ARE SCAMMERS. If you get your item from Ericdress, it will likely be pitiful and unwearable unless you are Bozo on drug. I am shocked that PayPal allows customers to go through this with this company. PayPal should do better.
Horrible! DO NOT order from this place. I just received my dress and its very poorly made. I should have read the reviews before ordering with them.
Tip for consumers:
DO NOT ORDER FROM THIS PLACE!
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
Looked exactly the way it did on the website. Came after about 2 weeks... Eric dress represents it's products well! I would definitely use them again
I did not get my order of 2 men's shirts for boyfriend! No response from customer service for weeks. It's been over 30 days.
Tip for consumers:
Still waiting for my shirts
Products used:
did not get my order, says shipped and Chinese writing for shipping not english!!
I got two dresses and they look just like on the website. Made really good and great prices. Shipping was fast. Will be using them again.
Eric Dress does not disappoint with their products and they have so many cool things to choose from. This is my go to website for online shopping!
The dress was specially made as my daughter is very tiny. We received it within two weeks with express delivery and it fitted perfectly thank you.
They are thieves they haven't sent me my package ordered mine on Dec 16 2015 still nothing and can't get a response from them, buyers be warned!
Dear Jaime,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you about your order, please kindly pay attention to your registered mail address and send a reply if you got our email. Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear Christiana,
Thanks for your reviews here.
We sincerely applogized for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? And I will inform this question to our higher manager.We will try our best to improve our service and your constructive suggestions would be highly appreciated. If you have any other questions, you can also mail to: service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team