EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.
This company does not typically respond to reviews
Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April
Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920
They were very helpful on the live chat. So far they are an awesome company but I just placed the order. Will update when it arrives.
My daughter loved the dress so much. I will be ordering from time to tome now that the site has proved worth my trust, thank you!
I got my dress with good materials and it fit me very well, but a little problem the color is not the same as the picture
I bought this dress for 3 reasons ~ 1st it's so adorable ~2nd it was an unbelievably awesome price ~ 3rd i needed to see what the quality of the merchandise was with ericdress.com. I have to say, i am SSOOOO VERY PLEASED on all 3 counts! Considering that it was shipped from China, it came in 3 weeks to Idaho, USA it was relatively quick shipping. Then of course, i am sooo pleased with the quality. The seams are all well sewn, the fabric is a good quality fabric, and the fit was spot on! (If you measure yourself in centimeters and use the charts you will get a perfect fit!) I was so pleased with my purchase, that i decided to purchase most of my daughter's dresses for her LDS mission here. It may take some looking, but we were able to find 9 modest appropriate dresses, and 2 blazers, all for under $300, including shipping! You can bet we will be back for more, and I will be telling all my friends about ericdress.com! Just a side note ~ my daughter wore this dress just to the store and received so many compliments, it was awesome!
The cotton blend cloth is thick but soft, very comfortable. Mine is size medium and it fits perfectly.
Horrible items, horrible quality. 5 sizes smaller than advertised. Won't respond to my emails asking for a refund.
I shop often at ericdress. Good choices always received my products with no issues. Some prices are to high but I shop the best deal.
The dress was arrived on time as it shows in the site.Ang they often have discounts rin the store which provides us with more choice.
I just wanna say that this website is so amazing. They deal very professionally with their customers. I love their quick and easy shopping methods.
Very nice and fitted nicely. The material and quality are very good. It come with a belt. I will not hesitate to recommend this piece.
Hello,
I am pending an update for a dress I ordered. No communication yet. Can someone help please!
I need my tracking number as well
I am satisfied with my order from ERICDRESS. It came about two wks from my order date. I would like to personally thank Daisy from the customer service department.
Tamika Jones
DO NOT BUY FROM THEM! THE INITIAL EMAIL OFFERED A DISCOUNT ON MY NEXT PURCHASE EVEN THOUGH THEY DIDN'T SEND THE INITIAL PRODUCT I BOUGHT. I KNEW THEN IT WAS A SCAM BECAUSE THEY ASKED FOR MORE MONEY WITHOUT DELIVERING A PRODUCT. DO NOT BUY INTO THE POSITIVE REVIEWS AND DO NOT BUY FROM THEM. SOMETHING IS NOT RIGHT ABOUT THIS COMPANY AND YOU NEVER KNOW WHAT TYPE OF EVIL PLANS THEY'RE USING OVERSEAS MONEY TO FINANCE. THEY DON'T HAVE ANY REAL CONTACT INFO AND A MONTH AFTER YOUR PURCHASE YOUR SHIPPING STATUS WILL BE THE SAME AND THEY WILL CLAIM A "WE'RE ON BACK ORDER STATUS" WHILE STILL SELLING THE PRODUCT AND TAKING MONEY FOR IT.
Dear Customer,
Thanks for your concern of Ericdress.
Hello, if you can choose other item to replace this one, we can give you 5$ discount, you can choose a new item less than 45$, ok?
If you have any other questions, please do not hesitate to contact us and we will reply you as soon as possible.
Thank you and best regards,
Arielle
Customer Service Department.
Email:*******@ericdress.com
Tip for consumers:
ITS A SCAM SITE-DO NOT BUY AND DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION
Products used:
THEY NEVER SENT THE PRODUCTS I PAID FOR
I PLACED AN ORDER TONIGHT ORDER NUMBER IS******* WHICH I NEED FOR A WEDDING BUT WAS NOT SURE OF THE SIZE AND MEASURMENTS AND HAD A LIVE CHAT WITH PEARL. SHE WAS JUST SO GREAT,, I WOULD SAY MORE LIKE PHEMOMENAL. SHE WAS SO KIND, HELPFULL BUT MOST OF ALL VERY PATIENT WITH ME. THATS WHY I LIKE SHOPPING AT ERICDRESS. YOUR CUSTOME SERVICE IS GREAT. I AM USING MY WORK COMPUTER SO IS UNABLE TO SUBMIT PHOTO. HOWEVER I AM A REGUALR CUSTOMER OF YOURS. MY NAME IS CAROL DAWKINS, MY NUMBER IS *******589, I LIVE IN NEW YORK CITY. DONT KNOW WHAT THE CUSTOMER ID NUMBER IS. GREAT CUSTOMER SERVICE PEARL.
Tip for consumers:
IF IN DOUBT DO A LIVE CHAT WITH AN AGENT , THEY ARE VERY HELPFUL
This dress AMASING! Color very beautiful and cheap)
Very good cloth) made a very high quality)
Delivery came very quickly. Just a week))
Thank you VERY much!
I will be ordering more!
DO NOT BUY FROM ERIC DRESS.
First of all they are located in China, so if you have a problem with the order there is virtually no recourse.
I ordered two dresses from this company. I received a note from them saying that one of the dresses was out of stock. I inquired as to when it might be back in stock. They said it would not be, and they asked that I pick another dress. I was not able to find another dress, I asked for a refund.
Then the dress that they did send was sent as a UK 12 instead of a USA 12. The order form indicates sizes in USA, so why would I get a UK size? I asked if I could return the dress for the correct size. I had to go through PayPal to get an address. PayPal did "try" to get a resolution in the matter but I had to give up getting a partial refund to get the address to send the dress back for the correct size.
Which I was just informed that since the company never receive the dress in China (meaning it may have been delivered but they refused to accept). I will not get another dress or any refunds. Lesson learned
EXTREMELY DISAPPOINTED!
ALMOST A MONTH LATER... NO DRESS AND THIS COMPANY LOCATED IN CHINA DOES NOT RETURN ANY EMAILS. NEXT ONTO CONTACTED MY CREDIT CARD COMPANY. DO NOT BUY FROM THIS BUSINESS.
I got my Pracel today & it is awesome. I just loved it. I ordered 2 of these one for me & one for My Frnd.
The Material is also good & stretchable. Simply good :)
It's impossible to write a review because no one has received no one has ever received what they ordered!. They steal your money. Run far away
Tip for consumers:
I would certainly like to know why the FCC or FBI doesn't take this site down and put everyone of these losers in jail
Products used:
I got air because they don't have any products! It's a scam. Run away from here. No one has ever gotten a legitimate product or price from these fly by night scammers! scammersproduct
I too ordered from EricDress and have received the orders (2) one product does not look anything like the website picture and the second product is way too small for a XL, which looks like a medium size. HUGE MISTAKE & LESSON LEARNED and I will be reporting them to the Better Business Bureau, maybe someone can shut down this website and/or company. CUSTOMER SERVICE sucks badly (they only email and no way to call them).
Should be a zero star for them, as they do not deserve the 1 star at all.
I tried to call them without success as the number is in China and no one answers that number and there is no US number to call. I sent a dispute via the website and have not heard anything from anyone concerning refund instructions. Paid $200 for nothing - items were not true size and wig was wrong color ( I am going to donate the dress and throw away the wig) They offered to give me $10 back from a $27.00 dress and $60 back from a $175 US wig. DO NOT SHOP with this company unless you want to give away money like a did.
I will never shop with them anymore, as there are so many sites to order from that are reputable, affordable, and customer friendly. Return shipping is really expensive and the only way they were going to give me a refund was for when I delete this review.
Tip for consumers:
Go somewhere else to stop, unless you want to give your money away.
Products used:
none of them, one was too smal and the other was the wrong color
It's been 19 days since I'v ordered my jacket and when I tracked the item it said it was shipped 13 days ago. :(
Hi dear friend,
I am wondering have you got your lovely jacket?
Coz the feedback of yours are so important for us, so I hope all your problems have been solved.
Thank you so much for your feedback.
Ericdress team
Very satisfied with purchase. I'm very excited and cannot wait till I get married in January so I can show everyone how it looks.
I received my clothes after I pay two months later, quality is not good at all, very cheap.
Nover buy from them again
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear my friend:
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.ericdress.com/help/1Tracking-information-is-unavailable-67.html#detail1
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:reviews@ericdress.com or service@ericdress.com.Thank you for your feedback and may you have a nice day!
Ericdress