• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 87th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
7
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user gabrijelas
1 review
0 helpful votes
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October 18th, 2015
Verified purchase

Very gratefull for this seller for good transactions:
Quick response to every quesrtion and excellent communication

Thumbnail of user hassanm23
2 reviews
7 helpful votes
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January 9th, 2016
Verified purchase

I have recieved my dress it is absolutely enticing! Fits really well and it is comfortable. Truly worth the wait for the dress to be made...

Thumbnail of user ellej2
1 review
3 helpful votes
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July 26th, 2014

I have no complaints about the store.It is a reliable website where the shipping is really fast and the products are mindblowing.

Thumbnail of user huldag
2 reviews
2 helpful votes
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December 10th, 2014
Verified purchase

Hello! I just wanted to thank you for the boots. I couldn't believed my eyes, they are really fantastic. Thanks, Thanks, Thanks!

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Thumbnail of user khuship1
1 review
0 helpful votes
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January 3rd, 2016
Verified purchase

I had a gr8 experience of shopping. Want to buy more... more n more. I hope for the best service. Thank u.

Thumbnail of user luish27
1 review
5 helpful votes
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January 28th, 2016

Order just 2 shirts on january 10 today is the 25th still processing.Are You kidding me whats the hold up hellooo its only 2 shirts very disappointed

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Luis,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you for your order, please kindly pay attention to your registered email box. Thanks. Please don't worry about your order and you would get it soon. As you know at the busy time, the super saving is slower than other shipping. Your kind understanding would be highly appreciated. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user anitaa12
2 reviews
35 helpful votes
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September 4th, 2015

Ericdress deceive people by using a name that depicts an honest American company so potential customers believe theyre a trustworthy business which, in reality, is far from the truth.

I ordered two evening dresses which, after a long wait, I received only to find out that the do not fit. I clearly stated in my initial message asking for return and refund that both dresses fit me WAY TOO LONG FROM THE NECK TO MY WAIST LINE, and then the full length of each dress as well; at the bottom theres almost ¾ of a yard of fabric too long. And although they try to make me feel as if the entire situation is my fault because of the size I ordered, in reality it has nothing to do with the sizing. It has to do with the design PROPORTION and quality".

It looks like they offered to "fix" the dresses for additional cost, plus my paying for "round freight". Much of their messages don't make sense as it's now obvious that English is not their primary language; for instance, I don know what they exactly mean by a "hollow to floor". Or "we need cut the materials cost of the dress...". What I do get is that they refuse to refund my money contrary to what their return and refund policy states.

I can summarize this review by stating that this business is run by vultures who do not know the word integrity; they're dishonest, dishonorable and deceitful. If anyone falls for the beautiful dresses they post on their site, KEEP AWAY FROM THEM! If you don't, you'll be sorry, like I am.

Tip for consumers:
For some reason, the first review about my adverse experience with Ericdress I submitted to this site was not posted. Maybe they're associated with them? I'll wait and see if they post this one.

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Value
Shipping
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Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has got your mail and will reply your email soon, please kindly pay attention to your mail box.
If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user syedaa
1 review
2 helpful votes
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September 14th, 2015

I have already bought 3 dresses and a mask. And i am more than happy and satisfied. Everything is just fantabulous.

Thumbnail of user clementined1
1 review
2 helpful votes
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December 2nd, 2014
Verified purchase

" You guys rock, you have provided prompt and effecient service from my first contact with you. I will definately refer you to my friends and family.

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Thumbnail of user astros
1 review
0 helpful votes
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January 27th, 2017

I really liked the site. The items there are wonderful and fashionable. Easy transctions and good shipping.

Thumbnail of user elinet
1 review
0 helpful votes
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August 12th, 2014

This dress hightlight my body shape perfectly, I like the design of this dress, it is very great, I think the ericdress is a professional team.

Thumbnail of user warinec
1 review
0 helpful votes
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August 7th, 2020

I ordered a dress from Ericdress played for it and have not recieved that dress as yet. Will I ever get that dress.

Thumbnail of user brunoj10
1 review
0 helpful votes
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February 28th, 2016
Verified purchase

My dress that I ordered fit wonderful! The dress I got had wonderful stiching and detail. The best buy for a wedding ever!

Thumbnail of user lylas
1 review
0 helpful votes
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June 28th, 2015
Verified purchase

I loved th dress exactly th same as described picture. Thank you for th custmization done as i wished

Thumbnail of user almag15
1 review
1 helpful vote
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December 2nd, 2017

Got it on time and I love it I ordered it on the 1st. And received it on the 28th. Great timing thanks be blessed

Thumbnail of user afram1
2 reviews
3 helpful votes
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December 15th, 2014

Have got my handbag, everything is fine. Happy with this purchasee! I am definitely looking into buying from them in the future!

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Value
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Thumbnail of user etelkam
1 review
0 helpful votes
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December 27th, 2016
Verified purchase

It; s great satisfaction to have this coat, It's pretty, warm, easy, best fashion. And is important, that arrived in time just before Chrismas!

Thumbnail of user kimjuanae
2 reviews
1 helpful vote
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March 3rd, 2022

BUYERS BE WARE THIS WEBSITE IS NOT LEGIT AND IT IS SCAM. DON'T WANT ANYONE ELSE TO GO THROUGH WHAT I DID

Tip for consumers:
Please do not order anything from this website

Products used:
None

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Value
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Thumbnail of user samb524
1 review
3 helpful votes
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March 29th, 2020

I ordered a nice green button up shirt for my a wedding. Ordered with expedited shipping. That was OVER A MONTH AGO! Tracking still says "shipping"

Thumbnail of user katd7
1 review
13 helpful votes
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April 28th, 2015

I placed an order on 02/23/2015. I got my order on 04/11/15. I bought some shoes. Don't get me wrong, the shoes were very beautiful in the picture. They were covered in silver glitter, had spikes on the back, and cuffs around the ankles. When I got the shoes, there was no friction on the bottom of the shoe. So that makes it easy for anyone to slip and fall in high heels. The silver sparkles look like a kindergarten project. They looked like someone speaded a lot of glue on the shoe and then rolled the show in a bunch of silver glitter. When the shoe came to me, the spikes were falling off the heel. The ankle cuffs are a $#*!ing joke. In the picture, the ankle cuffs look metal, silver, and fitted. When I got them, they were very big, loose, plastic, YELLOW, and with one hole to snap them in place. Thank god I didn't order a dress because I would be very disappointed on my prom day. If I did order a dress, since they make them, I still won't have a dress by now probably. When you email their representatives team, they respond back with a bull$#*! $#*! response that sounds so careless. POOR CUSTOMER SERVICE! They all tell me the same thing over and over and may switch up what they said. I remember I asked about how long it'll take for my order to get here. I got a response saying 8-12 days. Each week I didn't get a package, I would ask about my order. A couple of weeks later, I asked the same question. A representative told me up to 20 days this time. PEOPLE READING THIS. DO NOT BUY FROM ERICDRESS.COM! You will not be happy with these scam $#*!, fraud $#*! people. I wish people can see my review before searching ericdress. This review was made from a pissed off customer's point of view. If you order from ericdress.com, you will be wasting your time bending your fingers on a keyboard to tell people about this poor $#*! company on a review website. AGAIN, DON'T BUY FROM ERICDRESS.COM!

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Kat,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our representatives have contacted you for your order, please pay attention to your mail box. Also, we will try our best to imjprove our service quality. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user alvas15
2 reviews
3 helpful votes
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January 11th, 2015
Verified purchase

Very nice this shirt, i use like a dress, i love it, XL is like a medium and only a little bit L, its elastic

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Value
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Thumbnail of user diannec7
1 review
0 helpful votes
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April 12th, 2015
Verified purchase

I ordered my tanks on Sunday and received them 10days later. And they are socute! So excited to wear them for my weekend!

Thumbnail of user sa21057
1 review
0 helpful votes
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November 27th, 2016

Beautiful products. I am IN LOVE with my new boots. The delivery was perfect on time as they said. Very serious site. Thank you ERICDRESS!

Thumbnail of user hongn2
1 review
11 helpful votes
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February 20th, 2016

I order 3 week now. Not reveived any. Even not hear anything from them. Still waitting for them shipping yet or not?

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Hong,
Thanks for your feedback and so sorry to hear that you had some problems about your order. Please note the rest 3 items have been all sent out bu super saving. Two blazers(sent out on 19th, Feb, tracking number: LS586471317CN) One coat(sent out on16th, Feb, tracking number: LS573656992CN). And you could check here: http://www.17track.net/en.Please note that the shipping company renews the shipping status slowly and you could check it 3 days later. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user valentinah
2 reviews
9 helpful votes
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November 18th, 2014

It is a serious site that respects its clients.
My order arrived very quickly, it was packaged very carefully.
Gladly recommend ERIDRESS site!

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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