• EricDress

EricDress

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Overview

EricDress has a rating of 2.4 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EricDress most frequently mention customer service, full refund, and order number problems. EricDress ranks 84th among Women's Clothing sites.

  • Service
    588
  • Value
    573
  • Shipping
    581
  • Returns
    444
  • Quality
    551

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
231
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How would you rate EricDress?
Top Positive Review

“Super Quality and Customer Service”

April K.
6/23/21

Dear Ericdress, My dress came today. OH MY GOD it's beautiful! I'm stunned. I'm over the moon. Your seamstresses are really good. I sew professionally at times, so I can understand the hard work and the hours they put in. The detail and perfect seams even at difficult spots! Thank you for handling my utter anxiety, thank you for shipping so quickly. Your company answered me everytime. That alone was very reassuring. This is amazing quality at a perfect price. This dress was worth every single penny! Your customer service reps are professional under pressure and face very timely responses to questions. I will leave fabulous reviews anywhere you wish, and I will recommend your company to everyone. Thanks again, One very happy bride, April

Top Critical Review

“Never Received the Item”

Thomas J.
9/30/24

Ordered a hunting ladder stand for $48.50. Received confirmation of my order but no tracking. Followed up, they said it would ship shortly. Sent numerous follow-ups - got a "tracking # USPS" it did show step by step movements of the item. Then it showed delivered - NOT SO - they claim -"delivered to your post office" - NOT SO - When I tracked the number on the USPS site - "number was assigned but never used" Continued to email them - now - NO Response to my many email requests. I was taken for a ride...not a free one! My P.O. Is *******133505920

Reviews (1,759)

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Reviews that mention popular keywords

customer service (260) eric dress (94) return policy (34) wedding dress (51) order number (34) return address (17) prom dress (25)
Thumbnail of user chrisd96
Australia
1 review
2 helpful votes
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August 19th, 2014

I am so excited when I received the package at work, I can't wait to open the package, then I saw the beautiful dress, amazing, and all the colleagues say that this is a valuable shopping. I 'm very satisfied with my dress, both price and quality.If you like the dresses on ericdress, don't hesitate! Just buy it! Thank you for ericdress, I will come again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user everlyt
Illinois
1 review
6 helpful votes
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November 5th, 2014

I would like to know why ericdress.com continually advertises for free shipping but when you go to check out the option is never available. I took the time to order extra items the first time on the site because it stated that if I spent a little over $14 more my order would qualify for free shipping. However when it came to check out it charged shipping anyway. I contacted customer service who said they would place the order for me or click on a link. I did so and re-ordered everything. Then it charged me even more. I wrote again and this time the customer rep told me that free shipping was over. I sent her the email--still got the same stiff generated reply back. I told them to cancel out the order since it was not paid yet. Then today I see free shipping on the side of my Facebook page. I decide to give them another try. Should you have to guess what happened? The same thing all over again. This is really some poor customer service and bordering on false advertisement.

Tip for consumers:
Stay away until they improve their customer service and stop falsely advertising free shipping when it is not.

Service
Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Thumbnail of user peteb32
KR
1 review
0 helpful votes
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February 26th, 2016
Verified purchase

Truly, this is a 5 star evening dress. I wore it to an all "White Affair" and this dress was very well received. So many compliments. I ordered it custom as I am 6'2" and asked about lead times BEFORE I purchased. Truly, if you have the time, this dress was ordered and mailed to me within 3 weeks - expedited shipping! Great experience. Will order again. Thank you.

Thumbnail of user fatia
GB
1 review
0 helpful votes
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June 3rd, 2016
Verified purchase

I have had very good experience of shopping at ericdress. I am very satisfied with my dresses. Just need a little patience to receive your order. The material and quality of dresses are really nice. Will shop again and highly recommend to others

Thumbnail of user sapnag5
India
1 review
4 helpful votes
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February 25th, 2019

I will surely suggest and recommend everyone to go for. I really like this company, had a pleasant time ordering from them, my order came on time and they were able to resolve a problem for me very quickly. Love all the designs.

Thumbnail of user cassies6
Kenya
2 reviews
2 helpful votes
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November 4th, 2014

Thank you ericdress.com. I was searching for the perfect gown for our
December cruise and after buying from several other sites only to be told,
That one is no longer available in my size or that one is discontinued, I
Found one here. Made the purchase on Tuesday and it arrived in Utah on
Friday! Not only does it fit like it was made for me, other than needing
Hemmed it is absolutely beautiful! Fast free shipping and thats just all I
Needed. I bought Morrell Maxie ******* in burgundy, fantastic designer!
THANK YOU!

Thumbnail of user mamiev
RU
1 review
17 helpful votes
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June 11th, 2014

Thank you for good service! The service managers are patient with solving my problems, finally i received my shoes. Wasting a long time, but they are great products and i will support this site again.

Thumbnail of user itzelm8
Illinois
1 review
1 helpful vote
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December 22nd, 2020

I wish I would have read some of the reviews. Many talked about cheap material. And others like mine where they stole your money. It has been 2 months since I ordered 2 dresses more than 100 dollars. And have not received anything. I needed the dress for a party 2 weeks ago. And no money or dress.

Thumbnail of user meccebab
Illinois
1 review
6 helpful votes
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August 1st, 2019

Paid $56 for a $30 dress that included expedited shipping in an 8 day turnaround. It's been 10 days. What's crazy is, they authorized my account for an ADDITIONAL PAYMENT OF $2! Thieves. No dress or reply to any of my messages. I'm just glad I didn't spend more. Luckily, I have time to rebound..

Thumbnail of user maryp62
Kenya
1 review
0 helpful votes
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January 9th, 2015

This place is wonderful! Customer service is so friendly and easy to work with! Ordering was a breeze and the products are gorgeous! I will definitely be working with this company again they were awesome!

Thumbnail of user justine127
Texas
2 reviews
5 helpful votes
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June 12th, 2020

I ordered from this company and was given three #'s so I could track the purchase. None of the tracking or order numbers could be found, and now I can't access the web page for some unexplained reason. O also paid extra for expedited shipping... nothing was expedited except for my money leaving my account. Trying to get a refund now... and I won't give up until I do. That's my money.

Thumbnail of user veronicap4
New York
2 reviews
12 helpful votes
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April 23rd, 2015

I decided to choose ericdress.com to buy a dress for my senior prom. I'm now in college and to this day I never received a dress and didn't even receive my money back. It still says that on April 4th of 2014 the dress had begun to be prepared for me and that was clearly a blatant lie. This site managed to scam me out of over a hundred dollars so please, PLEASE stay away from it. It isn't worth the trouble.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Veronica,
Thanks for your review and we are so sorry for the unpleasant shopping experience happened on you.Our representatives have contacted you for your order and please pay attention to your mail box.And also, we will refund you. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Thumbnail of user michaelr2603
Ohio
1 review
3 helpful votes
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November 18th, 2020

I purchased a suit here for my sisters wedding 2 months ahead of time. I had lost my suit in the process of moving so I needed one quickly. I ordered from Eric Dress. It never got to me, I was charged anyways through paypal and the date they claimed it was delivered was after the wedding. Terrible company, avoid at all costs.

Thumbnail of user nancym2473
Illinois
1 review
0 helpful votes
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December 6th, 2021

I wish I could give them zero stars! When my dress arrived it smelled like fish and definitely did not look like the picture. After trying it on I broke out in a massive rash! I purchased the dress for a wedding and they would not give my money back. It's states on the website that they are located in London, but the package arrived from China. Please do not buy from these scam artists. Worst experience of my life.

Thumbnail of user lisar1617
Ohio
1 review
0 helpful votes
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May 12th, 2021

I paid $25 to ship a pair of shoes that were $36 The estimated shipping is stated as 5 to 12 days. The shoes were for my daughter's homecoming 21 days from when I ordered them. They did not arrive in time I received the shoes after 26 days. That is more than twice the amount of time stated on their website.

Thumbnail of user micheller88
GB
1 review
27 helpful votes
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March 23rd, 2016

I ordered a coat and a top both medium. The top fits me but is really poor quality. The coat doesn't fit and barely fits my 12 year old niece. Their returns policy is designed to ensure that it costs you much more to return the item than to just keep the rubbish that they have sent. Terrible, terrible company. Their awful reviews are well justified, I wish I'd paid attention to the reviews.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Dear Michelle,
So sorry to hear that you had some problems about your order. I have seen that you have sent us an email and have asked our representative to reply you now. Please kindly pay attention to your registered email box and send a reply. Thanks. Please don't worry and your problems would be resolved soon. If you have any questions, please feel free to let us know at reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Thumbnail of user jocelynes11
California
2 reviews
1 helpful vote
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November 17th, 2021
Verified purchase

I purchased a wig from them and they sent me the wrong color. Also, the wig was extremely poorly made. (Took over 2 months to receive it). I went back and forth with them via email and got no where. I wanted to return it and they tried to convince me that I had ordered the wrong color. I even sent them proof of what I ordered and they just brushed it off. The wig and it's color is so bad, that I will donate it to Good Will for someone to use for Halloween or a costume party. (The pic samples almost look like pictures of people with real hair). I'm no expert but I have 5 synthetic wigs and know how to judge quality of synthetic wigs from the inexpensive to expense. This wig they sent me is so bad that it can't even be in the class of the mainstream market of the most inexpensive wigs. I don't know about the quality of their cloths, but, WARNING, their wigs are absolutely junk.

Tip for consumers:
Poor customer service. Took over 2 months to receive item and was told it's on it's way.

Products used:
Could not use the wig sent. So poorly made, donated to Good Will to use for costume.

Service
Value
Shipping
Returns
Quality
Thumbnail of user apryld1
Georgia
1 review
0 helpful votes
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May 10th, 2021

Don't EVER BUY anything from this FAKE overseas company! I Ordered a jacket with a fur collar in 3 sizes higher than my size. It took 2 months for me to receive my order. The jacket came in a size for a 5 year old. I'm not stupid! They know adult Americans are not that tiny! They need to stop with all the fake advertising.

Tip for consumers:
The actual sizes

Products used:
Jacket

Service
Value
Shipping
Quality
Thumbnail of user noviae
GB
2 reviews
2 helpful votes
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December 15th, 2014

It seems that ericdress has a good variety of dresses I shop online. I have been waiting 3 days to get my new dress. When the package got my home, I was excited by the fast delivery. The quality is fine. So far everything is good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user royn12
Arizona
2 reviews
2 helpful votes
  • Send Message
January 5th, 2015
Verified purchase

I received my order from ericdress with the free offer gift included, offer is sent as advertised the dress looks wonderful they never missed a detail, tracking code is updated till the delivery moment with the shipping carrier. I figured I can review today, so happy walking to my event tonight :)

Thumbnail of user maureens7
Japan
2 reviews
5 helpful votes
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December 31st, 2014
Verified purchase

These are fantastic! I bought all the colors! These are so warm and comfortable. My only complaint would be that I do wish they made a larger size. The one-size-fits-all does stretch to fit, but becomes slightly transparent over the butt and thighs which is where I want them to be opaque.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rafaeld16
Hong Kong
2 reviews
5 helpful votes
  • Send Message
October 31st, 2014
Verified purchase

Love ericdress! If for any reason you have a problem with your purchase, you can return with no questions asked! Also if there was a mistake on their part they will either give you a gift card or send you out a new item. That is great customer service!

Thumbnail of user mellanyr
Utah
1 review
1 helpful vote
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February 3rd, 2015
Verified purchase

Once I understood their sizing chart, which is a bit different from the western countries chart, I have had a smooth time buying what can fit me. I am a regular buyer because I know what size I am and when I buy they ship it right to my door step well customized. Saved a lot of bucks as well.

Thumbnail of user bessa
GB
1 review
1 helpful vote
  • Send Message
November 18th, 2014
Verified purchase

Nice services! Wow, I've got my new dress and I like it very much. When I decide to buy, I can't ensure which color is perfect for me because i see every color is beautiful and the stuff on Ericdress help me choose a color that fit for me. Thanks a lot! Next time I will definately come back here!

Thumbnail of user sunnya15
Arizona
1 review
4 helpful votes
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December 8th, 2019

No customer service. I have requested a return authorization many times and have not heard back from them. The quality of what I purchased is very poor. I would be embarrassed to wear it. I messed up and did not do proper research before I purchased. Never again :(

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From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user ericdresse
ericdress e.
Typically does not respond to reviews

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