eSalon

Terrible experience with Esalon
Terrible experience with Esalon. My hair was natural light/medium brown, only dye/bleach I had on at time was highlights. I reached out to Esalon and wanted to dye my hair a natural dark blonde to go a shade lighter and go over my highlights. I get the box, exited as I've seen a lot of good reviews. Dye my hair, following all their instructions, my hair turns out dark dark brown. Way darker than my natural hair. I contacted Esalon, this is where I was told to go buy color oops and once I got their dye off, they would send me out another formula. I got the color oops, which cost more than what I originally paid for their product. I got the second formula, it says dark blonde again after we had already spoke about how dark their (dark blonde) was. I call my colorist back up and ask what is going on, she reassures me it was reformulated and that I'd be much happier the second time around. Again I am very hesitant to use another (dark blonde) from them. I wait another 10 days as I had already had to use color oops and cut 4 inches of my hair off bc of the damage the first product caused. I dye my hair again, following all the directions. After washing it out, I could tell it was definitely lighter this time but now my hair was orangish looking as I was towel drying. I let my hair finish air drying then go look to see and now I have dark blondish COPPER coloured hair! I email the company again with pictures again showing what my hair looks like now after using what their colorist recommended for the second time. I receive an email back stating how hair color could not lift hair color and that is why my hair is now red and that I should seek help from a salon. I had no hair color on my original hair, only highlights! If not for them screwing up the original formula, none of this mess would've happened in the first place! Never again!

Shortly after posting the review below to sitejabber, I received an email from eSalon thanking me for my review (they didn't attribute the review to sight jabber but I haven't posted a review of esalon to any other site) and indicating that I was getting a refund for the second coloring kit that I received, due to the continuing subscription that I was unaware of. It was also stated in the email that the post office doesn't notify e salon when they dispose of a package--implying, I guess, that the problem with my return was a post office problem and not a problem with eSalon's return process.
Several days later my bank account was in fact credited for the coloring kit. Thanks, site jabber. I'm sure I was never going to get a refund without the site jabber review.
Original review:
I ordered a custom color kit from eSalon but changed my mind about using it before I received it. Since I had asked for it to be custom-made I didn't pursue getting a refund. I was shocked when I received a second kit about a month later. I had no idea I had signed up for a continuing subscription. When I contacted E salon they told me to mark the package as refused and turn it over to the post office so that it would be returned to eSalon. When they received the package they would issue me a refund. I followed those directions although it sounded sketchy. I tracked the package today and USPS indicated that the package had been disposed of, that it couldn't be delivered or wasn't accepted by eSalon. I realize that the post office could have issues but I've never ever been directed by any other vendor to return a product by refusing delivery. Something's not right there.
I question why anyone would ever knowingly sign up for a continuing subscription before they had even ever tried a product initially.
I'm disappointed that this product has been featured in various magazines and websites. I never see any mentions in those articles about the continuing subscription.