eSalon

Then they changed their formula and it doesnt work as well. Then the customer service went downhill. Now you wait 2 months with no response from your colorist after they sent you a formula that was not what you asked for. The last 30 color was worse then any drugstore brand I have ever used and I cant get it changed back because i skipped the order. Nevermind that I skipped the order because I didnt want the same thing again. Save your money and go elsewhere.

One of the very bad experiences with this brand. Never thought I would ever say this. I placed my first order but couldn't use it due to health reasons but I realized my next order was also placed with double price along with shipping fee. As soon as I saw that, I canceled my subscribe and raised to customer support for cancelling the order, but their was nobody available either on email, nor on call and I kept trying so I can reach out to someone and my order coukd be canceled. Unfortunately they responded after 2days over my email, stating the order is already shipped and only thing I can do it return once I receive it bearing the reverse shipping charges by myself. With that in mind, I already was charged a £5.99 shipping for the order I wanted to cancel making it a total of £27.99 and if I return that, I would again be paying some £10(approx).
I really felt due to poor customer support from this brand, I have been charged for no reason.
I would never recommend this brand, forget about how the product is, their service is awful.

I'd been going to a hair salon my entire 'gray' life. I'd spend between $150-$200 every 6 weeks. I started using eSalon over a year ago. Not only does my hair turn out exactly as I want it but it's saved me tons of money.

I wanted an all over color, they e-mailed me and suggested blonde highlights. Mind you. They added only to highlight the grow out. My hair is literally orange and in patches of colors. Sent them an honest review and no response. Going to the salon on Sunday to get it fixed. They should refund me and have t heard a peep from the company. Good news, I get to walk around for a week looking like this! Nice Save your money, I think I paid $50-60 for the kit and with $150 to get it corrected I'm looking at $ 200 and more hair damage.

BEWARE! After ordering my first kit from eSalon about a month later I saw another charge on my credit card from this company. I had no idea that I signed up for an auto ship monthly plan.
Apparently from what I read from others when you do your first order they ask you a few questions and one is how often do you color your hair, by answering this question you're put on their auto ship monthly program without knowing it, so sneaky! Trying to remove my charge card and cancel but it will not let me remove my charge card info from their website, worried the charges will continue... So watch out from ordering anything from eSalon!

I was so sick of the dye I was purchasing from a salon. I thought I would try e salon! From the dye custom formula, 2 pairs of gloves, dye color wipes and protective Vaseline like, but so much nicer formula. The instructions were so big and clear, I have vision issues. I appreciate everything they included. I was absolutely floored with the shampoo and conditioner trial sized kind. Worked like moisturizer magic! My natural hair is red,blonde. This color was so fantastic and shiny! Being an older lady, I'm almost 46, I was skeptical. I been dying my hair since going white at 42! WOW, this stuff is great! Just wanted to share the positive results! Hit it out the park! Thanks e salon!

I've been a customer of Esalon since 2015, and all I can say are wonderful things about this company! I've been able to change up my colour whenever I want, and I'm always able to talk to a professional colourist if I'm in doubt on anything. I've not once had a problem with esalon. Sure, there have been times when my color didn't turn out as well as I'd have liked, but I always chalk that up to trial and error on my part (but then I'm the type of woman who is fine with experimenting with my hair). Still, Esalon colourists are always there to help me out, every step up of the way, until we reach the perfect colour.

First order, pretty good, 2nd order was absolutely horrendous! No grey coverage, color was totally off from the first. Terrible customer service once I complained. The bottle literally started to explode within 5 min, which did not happen with first order. Not a consistent product. Will never use use this company again. The quality of my hair feels terrible now I am very worried something was seriously wrong with this product that ruined my hair. I have a salon appointment soon to hopefully recover from this disastrous hair product. I'm very experienced at coloring my own hair, this is not something I'm an amateur at so no this was not user error. I have yet to hear back from esalon. DO NOT USE THEM! Just spend the extra money do to a reputable salon!

If you live within the EU, you will have to pay customs import duties on this product. I learned the hard way - I just had to pay 40 Euros tax to the postman on a 52 Euro order. It seems eSalon is happy to take a chance and try to get their orders shipped without being flagged by customs. As of July 1, all purchases coming from outside of the EU will be charged an additional customs import duty. ESalon's website has no information about additional taxes. They only offered a voucher for my next order, no reimbursement, and no promise that it won't happen again.

Ordered esalon hair color 2 weeks ago, added the extra 5$ to get my color faster as I am going on vacation this weekend. Tracking on package says it finally made it to some post office 6 states away. And estimated date of arrival in my mail is Saturday... Ill be gone by then... I ordered my color from Ulta and its Madison Reed... got it today and I ordered it on Saturday... $#*! you salon and your pissy smelling hair color, Madison Reed has no smell and my color is gorgeous... They won't allow you to post zero stars or best believe I would have. Total rip off and all of these people rating it 5 stars are probably getting the garbage for free to give those good ratings

When I ran across an ad for eSalon recently, I was intrigued but not convinced that they could actually formulate a custom color that would not only match mine, but also deliver a product that was safe and easy to use. My gosh, was I ever wrong. My daughter came over and painted my roots today, and I'm thrilled with the results. The product perfectly blended with my existing strawberry blonde color, and I know from experience that red tones are tricky to work with. I don't know how the hair color wizards at eSalon do it — and at such a reasonable price! — but I'm a believer. Thank you so very much!

It was cheaper to buy when I first subscribed...like £12. Over the 2 years i've been using it and buying it, it's hiked up in price to £25;plus postage and packaging.
Which is insanely expensive...
Given that I can get a colour at a hairdresser for like £39.

Its okay the colour is okay but definitely not worth this price I'd say it's slightly better than nice and easy but not much it's still full of bleach

This is my second time using esalon and I gotta say, I like it more than the store boxed hair color. My only dislike about the permanent hair color is that it really sticks to your skin if you are not careful. It's not a big deal after you have done it the second time around. I will order more, but not sign up for auto-ship.

First off... Packaging is the cutest ever. I immediately fell in love with that.
However, instructions to do roots first is wrong. That's only for touch ups for some color. I was going 2 shades up; ends firsts roots last. I put it up on top of my head... Bag it and then blow dry on high heat and then wrap that in a towel to keep the heat in. It has nice amount of ammonia which helps own cuticle and force that dye on the hair. I have grey hair... Mixed in blonde. Lol... I went from dark blonde to medium ash blonde 8.1. After I dye it puts purple shampoo in toweled dry hair for 15 minutes. Amd after that I put revlon conditioner in for 15 minutes and rinse scalp only in cool water.

This product is the best I ever used and better than at the salon. I paid 200 plus... ridiculous. With new job I have no time to shop or go to salon.
I'm in love with eSalon!
Oh My God! Thank you! It's perfect. My bf is gonna be happy too. Lol

I ordered color and it was stuck in Orlando for 3 days and not going anywhere. I called customer support and lady stated she would send out another batch priority mail and should have within 2-3 days. I now get notification that I will not receive it till 5 days later. I called again and they stated they only quote business days. Bottom line use a different shipping method. USPS is NOT reliable and your company will be losing money by sending out "free" hair color everytime USPS doesn't deliver.

Well as long as you don't mind not getting to make your own choices then go for it.
If you do like to decide what you want your hair color to be then X out the esalon option.
It is for people afraid to move past vanilla in life.
You literally can not choose a color that they DO NOT think you should. I'm sorry but that is not only boring but completely ridiculously controlling.
I'd give it one star but i am rating the concept, not the product. Dull browns, come on down!
No thanks.

Absolutely appalled by these, changed the chosen colour my wife chose and assured her it would be blonde or money back. Instead she is now brown and we need to pay to go to hairdressers to fix it and they refunded just the cost of the dye. Wow you should be paying the 100 its going to cost to fix. DO NOT USE just get a dye off the shelf if ur gonna do it yourself as it will turn out better than from these.

DO NOT EVEN TRY IT unless you want to wait for the mistake to grow out or go into your hairdresser with your tail between your legs or rather head in a bag of shame.

The premise all sounds too good to be true which should have been a big tip off right from the start.

The company requests a photo so that they can match your color. What you say? If I wanted my hair color why on earth would I be dying it? Ok marketing mistake #1 they don't really use professional hair consultants to formulate you color but rather calculate your color from a flat image. What do you get from a flat image... You guessed it... FLAT DULL DYE.

Save your dollars and go with something more trustworthy. BAD product unless you are going for that dead head look with no highlights.

I ordered my hair color and after I paid it took a month to get an email that my order had been shipped, moreover I never received it. I started to think that this online company is an absolute scam. I sent them couple e-mails, they just apologize and said we will sent another one. It is more than 3 months now I am waiting for my order.

First of all, they will only offer shades very close to your current colour, so if you'd like a change in hair colour, that's not possible. After dyeing my hair with their product no-one ever noticed that there was any difference. And I used an off the shelf product before, so I can't for the life of me understand why pay 3x more for their product? But this is all your personal choice. Some think it's worth it, so go for it. However, what really pisses me off is their customer service. My shipment is a month late, according to online tracking the mail service never received the package, and yet they refuse to issue a full refund. So only go for the subscription if you're prepared to pay for it regardless of whether you receive the product or not!

If zero stars was an option, that's what I would've chosen! Ordered a beautiful, vibrant, coppery, red color for my fine, gray hair. Color & coverage was VERY INCONSISTENT. Poor quality! Will cost you a salon visit to correct! Do NOT do this at home!

I have continuously asked to stop taking payments and let them know that I do not want the colour and my messages are completely ignored. Be careful giving this company your credit details, they will not stop taking payments out.

After years of using eSalon, I sustained a chemical burn on the surface of my palm. If I had already removed my glove, it probably would have been more than a surface burn. I have been crying worrying that my hair might fall out or break! The remaining color (this is supposed to be mixed with water and applied before rinsing) came out of the bottle like a volcano, and the bottle was hot to the touch.
I don't know what they did to my hair coloring, but I will NEVER use their product again.