eSigns has a rating of 2.9 stars from 1,907 reviews, indicating that most customers are generally dissatisfied with their purchases. eSigns ranks 108th among Signs sites.
Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.
I am a long term customer of eSigns.com and have recommended them to other companies as well. Order was placed on Thursday, April 28 and esigns.com production approved the file on April 29. The order was supposed to be shipped vis UPS, with delivery date of Wednesday, May 4. Despite terms outlined, the esigns.com production team didn't start the printing process until May 5. Contacted Customer Service this morning to request that the signs be sent UPS Overnight to arrive on Friday, May 6 for no additional charge. Instead they shipped with delivery date of May 10. Customer Service No Longer Exists.
Great product! The design app online was a little wonky - font sizing didn't allow me to make the smaller size I wanted. I had to save my work and come back into the app to get it to work better. But, I got it finally to look like I wanted, and the finished product was awesome! Thanks, eSigns!
Loved how easy it was to design a sign for a party. We had so much fun with it and it turned out great!
Would like to know for future, how to retrieve 'side 2' of a banner design I saved in 'my projects', should I decide to use that design for a single side banner instead. Thanks.
Would also like to know how to get an add'l clip art that I placed on my design (showed on the screen) to actually print on my received banner order. I had used your lighthouse clip art, and put a cross from your clip art selection, over/into the 'light' portion of the lighthouse. This saved on the E-Signs setup screen, but when I received my order the cross was not there. Thanks.
I commend you for timely shipment of my orders. Upon arrival, I was pleased with the quality of the products and will be glad to show them to my customers in my business. I would certainly recommend the company to others.
The process was very easy. I'll come back and re-review once I receive my banner.
Received the banner and it is EXCELLENT! My design and picture was captured perfectly. I can't wait for my husband to see it. It's a surprise.
Very easy site to use but I never got an email confirming my order or a preview of what I was ordering or an email confirming my order had been shipped. Thank goodness my order was all spelled correctly but if I had seen a preview I may have made some changes!
Ordering was seamless and easy so there is not much to write. That's a good thing! I did have a question on the file that I uploaded as the online display showed pixelation. When I called customer help, they looked at my file and confirmed it was indeed a vector image and would print ok. When the order arrived it was excellent.
Thank you for a great experience.
My last sign did not arrive on the day it was promised and i will be calling customer service since the sign portion itself is not attached at the bottom.
Plus in general i was not pleased with the material that was used to print on that is then attached to the sign itself. Not worth the price
I had to use "chat" a few times as I am new to your site and not very good at navigating websites. Everyone I chatted with was knowledgeable and helped me with all my questions (and I had lots of questions). Thanks for your patience with me.
I've worked with a high school athletic department for coming up on 10 years now, and we have used a variety of companies to create signs over the years. No more...We work with one - eSigns. For folks with just basic computer skills, designing a banner is EASY and they are created, delivered, and we hung our banners in a matter of days, and at a price that fits a small budget like ours. While we try to buy local as often as possible, at the price and speed of delivery...There is no beating eSigns. Of course, what is even better, are the BOGO offers now and then, as well as deep discounts on products, and that has helped tremendously as well. Our FB stadium parking log directional signage, marking of tailgating areas, and ticket and promo information is very easily put up before the game and put away after the game.
We have been using E-Signs for all of our banner needs for the past year. The site is easy to use and create custom designs. The quality of printing is excellent. The banners we use outdoors do not fade and we use many of them repeatedly. The quality to cost is amazing. I have recommended E-Signs to other businesses and their experience has been the same.
Overall the experience was almost great. The products are exactly what we need. The customer service is excellent. The only complaint is the way the products are packed. We ordered five A-frames which were boxed individually. One box was very banged up and the A-Frame was bent. We received the replacement today and sad to say the box was banged up again, but at least the A-Frame was fine.
The packaging is bad. The card board boxes are thin and all the taping isn't helping at all. I suggest better, sturdier packaging.
I praise your customer service staff. They are professional and efficient, top-of-the-line staff! Awesome!
The on-line ordering experience is a breeze.
Very Happy! The design program for the vinyl banner I ordered was very easy to use, and the banner was exactly what I designed and looked amazing. It shipped very quick and a few days earlier than I expected. I'll be shopping at esigns again!
We have used eSigns here at our church for over 5 years and have never been anything but completely satisified. The renderings are exactly as we send them in, the quality of the banners is excellent, delivery is fast, and the prices are very reasonable.
I have bought many 2-sided yard signs and have been very satisfied, however, my most recent purchase I was a bit disappointed. Seems the signs aren't as thick as you can see the opposite side showing through each side.
Seems easy after understanding the website. Getting the write art work helps but the jpegs I received and the pdf's worked out better than I thought. There was better clarity than what customer service told me in an email.
The only suggestion I can offer is it would be great if the clip art section had more variety. It could only help business on both your end and my end. (I was looking for a clip art of a bagel, but couldn't find one).
DIANA AGUERO is all I have to say, this young lady has the best customer service and attitude. She literally helped me with everything on my last minute order. She walked me thru it all and stayed patient. I sincerely appreciate her for all the time that she took as I sure she could have been doing other things. Diana, it was a pleasure to talk to you and Thank you so much for all your help, it was greatly appreciated and the magnet arrived on time and looked great!
The customer service person called me to tell me that they were not happy with the resolution of the sign and led me through some further decision making that ultimately led to the final product with which I am pleased.
I needed a banner ASAP and luckily I found eSigns. The design template was very easy and simple to use and the website was easy to navigate. I appreciate their speedy delivery options and I got my banner just in time to prepare for my vendor table that weekend. Thanks eSigns!
I was having some issues with my banners I ordered and my inability to explain exactly what I wanted as well as I should have. I was contacted by a rep who worked with me to make sure everything was as I wanted it and ensure my satisfaction. Great follow up and great customer service! Thank you!
Amazing! The shipping & turn around time makes this company the best. I found cheaper signs, but the shipping doubled the price! Got a bigger sign here for the same price as the "cheaper" ones. It was here so quickly too! The other place had a fairly long wait. I couldn't believe it when it arrived. It was like...really? Already? BEST banner company out there!
Like the banners a lot. Only one improvement could be made. I ordered 2'x4' banners. They came with 4 grommets - one in each corner. They could also use one in the middle on the top and bottom (ie 3 along the top and bottom). I would have been willing to pay a little bit more to have that.
I placed my first order with you guys for 50 open house signs. I designed it and uploaded it to your site, very easy. I saw the open house signs the other day on the corner and I think they looked better than all the other ones! You have the best price out there too. I will be sending more business your way.
This is my 2nd order with esigns. I really like to online proof process. I also appreciate that they are on the ball. There was a small issue with our first order and they fixed it and got the replacement out to us quickly and without issue.