eSigns has a rating of 2.9 stars from 1,907 reviews, indicating that most customers are generally dissatisfied with their purchases. eSigns ranks 108th among Signs sites.
Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.
I am a long term customer of eSigns.com and have recommended them to other companies as well. Order was placed on Thursday, April 28 and esigns.com production approved the file on April 29. The order was supposed to be shipped vis UPS, with delivery date of Wednesday, May 4. Despite terms outlined, the esigns.com production team didn't start the printing process until May 5. Contacted Customer Service this morning to request that the signs be sent UPS Overnight to arrive on Friday, May 6 for no additional charge. Instead they shipped with delivery date of May 10. Customer Service No Longer Exists.
99 out of 100 E-signs has always come through for us, unfortunately our past experience was the 1 time out of 100. Our shipment got lost in the mail, no one was able to find, and we called as soon as we found out. We were told that if we approved a resend by 2 pm that it would be sent out the same day. We approved it at 1:30 p.m. and it still did not ship till the following day. At the end of the day, we love the products and customer service we get from e-signs...this time was just the first time in a long time we've had a bad experience.
Perfect except I couldn't get the special instruction section to work. And I didn't see a selection for grommets which I need. Wonderful until stressed at the payment part where now i don't know if I'll get my banner with grommets and in time for my event.
However your staff contacted me the next morning to let me know the banner came with grommets which immediately alleviated my concerns. Kudos to them for being clear in explanation and quick in responding. Banner came in on time as promised and was flawless. Very pleased!
It was very easy and quick. I did have dings and scratches on the three signs I ordered which I was not happy with. They were not enough to impede the signs from being mounted, but I don't think they will last as long and will rust due to the imperfections in the finish around the mounting holes.
Awesome customer service. One minor problem I could have worked around but esigns decided to send me 2 new banners! These guys are fantastic. Don't hesitate...buy from esigns.com. They make sure you're satisfied! ***** 5 stars!
Thanks Kimberly, your pleasant phone attitude and wonderful assistance was great. The banner arrived on time. The special $100,000 esign sweepstakes check enclosed we did not need, so we passed it onto Justin Bieber! (LOL) actually, just seeing if you read these! BubbleQueenMusic.com is launched!
Thanks,
David
We have been buying 4'x8' vinyl banners for advertising roadside for years, and wind has always presented a problem. We've purchased banners with pre-cut windflaps which didn't hold up, and we've cut our own windflaps which got complaints for bad appearance. While it doubled our cost to go from the company we bought non-cut from to the double-sided mesh from E Signs, the product looks good, surpassed expectations of sun bleedthrough on flipped image, and the color is more saturated than others I've seen as mesh. We have had many compliments. Also, turnaround time to have product in hand has been quite reasonable.
I love using eSigns for all my signs. It's very easy to design exactly what I want my signs to say and the graphics I want to use. I also upload my own designs and the printing is always top notch. In a perfect world I would be able to design the signs weeks before I need them, but I'm always using the rush shipment options and am amazed how quick the turn around is.
Quality and customer service was wonderful. On my first banner i mistakenly ordered the wrong size that would have been more money. I was contacted by Markeshia, who helped me out and explained the problem. She redid my order for me and credited me for my incorrect order. Fantastic experience with esigns. The shipping was high on one order that was a rush, but next time i hope to give myself more time.
Thank you!
I sent an email to Raven Taylor telling her how totally pleased I was with my whole experience dealing with your company. Feel free to use that letter in part or totally. One quick note however, you should spell AWESOME correctly in the header of the email I'm responding to.
Roger Wilhelmi.
Very easy to navigate. Not even frustrating for a non-techie like me! One of the 3 signs I ordered did not come with the grommets that I requested. That is kind of a bummer. Other than that they're great.
I utilized the Chat window and got all my questions answered. My products were proofed quickly and accurately, and the final delivered product was favorably priced, and great quality! I recommend this website with total confidence.
I ordered a sign and rush delivered it for a charity event. For the price of delivery and signs you would expect a product that holds up to light wind. My first order was an empty box i called and asked for a refund they refuaed stating we would just give you an extra sign with the 100 delivery charge youd think they be happy ro give a refund rather then pay it which sounds fishy to me like they charge double to 3 times more for what ups charges.The first semi windy day the sign completely bent in half and started flapping around in the wind. I'd rather pay a few extra dollars and go through vista print or a local mom and pop shop. There plastic signs as a business owners who has bought 100s over the years have never failed in a few days like esigns have. The company seems far to interested in making profits then delivering quality products.
Manager to read the following out loud to the team:
#1 The production team did a "Totally Awesome" job on the order. The images turned out just as planned and I presume the print team helped improve what I sent.
You guys rock and in order to show my appreciation for this very satified customer lunch is in me today... really... not just pizza guys, you tell me what you want and I'll go get it.
Product quality and delivery was perfect. Only glitch was the process for ordering single copies of multiple signs. I don't remember having a problem the last time I did this; maybe the web form has changed? But there is no intuitive way to place a second, different order. I would never have guessed you had to go back to square one and choose the format all over again. The chat experience was frustrating. The tech's (Esperanza) first answer was to 'upload each file separately'--too vague. I asked how to upload a second file and the answer was 'You can either click back if is the same item or you can click in the item and upload new file' which tells me nothing. If I weren't in a rush, I would've considered using a different company, despite my satisfaction with eSigns the first time. So I heartily suggest a better interface--or clearer instructions--for folks like me (there have to be others like me) who want single copies of multiple designs.
ESigns makes our business LOOK GOOD!
Our first orders were for Xbanners to use at a conference. Now we use these in our multi-location business for promotions and products. Your Xbanners are Xtremely top quality and user-friendly.
We are trying more products and have been pleased with everything! Excellent delivery service as well.
Thank you.
Great experience. Appreciate the tone of the guarantee, very positive and comforting to know that esigns will work with the customer to get the product exactly as the customer wants it. This is especially important for newbies like me. The banner was perfect. Excellent clarity on writing and graphic that was uploaded. The only issue I had was that the tools for designing your own banner are not intuitive. It took many tries before I was able to get the banner to look the way I wanted it to.
I would definitely use esigns, again. As a matter of fact, I will be ordering another one in a month!
This was my first order with esigns.com, and I couldn't have been more pleased! The price was very reasonable, the production time was incredibly fast, and the quality of the banner was outstanding. I ordered on a Tuesday, and had the custom banner in-hand on Friday. Awesome job - thanks, esigns!
The nature of the programs I coordinate means that we receive our graphics from our designer the week before our events take place. I've ordered custom banners from esigns twice now and not only have the prices been the cheapest, but their delivery/turnaround is ridiculously fast; I place my order with the confidence that it will get here when they say it will get here. DEFINITELY my #1 stop for all vinyl banners going forward!
I am a many times customer. I am very happy with service and products. Tbanner needs.hey corrected a mistake once quickly and with no charge. I highly recommend eSigns, it is a terrific company for your banner needs.
Y'all blew me away. Seldom does the delivery stand up to the hype. From the moment I found your site to the moment I unrolled my 5x7 custom banner, you exceeded my expectations. Thank you to everyone involved in proving this skeptic wrong!
Our order had a gray background that looks like cracked cement or stone. The gray turned out very pixelated, and you can see all the indevidual colors that go together to make the gray. Pretty disappointed with the printing quality!
Working with Esigns.com was easy from the beginning to the end. Making the banner the directions were great, the end product was awesome and delivered when promised. The banner looked great in the yard for my daughters 16th birthday. I would highly recommend eSigns.com and will use their services again.
Ordering process was easy. Price was very affordable. Product received was on good quality material and I was very satisfied with print quality. My one disappointment was that the banner was a fraction smaller than 4' x 4', and it was intended to be framed under a piece of heavy plexi that was exactly 4' x 4'. For the price I paid, though, I can handle that small disappointment. Everything else was exceptional.
Better deal and better turnaround time is guaranteed... I hope it works out!
Greater thangreater thanFollow up-- the banners turned out GREAT! ESigns had them delivered to the hotel before I got there. They were perfect, and ready to put up immediately. Our team was really pleased and proud to display our eSigns banners. Thanks!
Easy to design. The online desing tool makes it easy to draft a design. And also unloading elements to personalize it. In about 10 minutes I can return a preview to my customer and help them visualize the finished product.