eSigns has a rating of 2.9 stars from 1,907 reviews, indicating that most customers are generally dissatisfied with their purchases. eSigns ranks 108th among Signs sites.
Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.
I am a long term customer of eSigns.com and have recommended them to other companies as well. Order was placed on Thursday, April 28 and esigns.com production approved the file on April 29. The order was supposed to be shipped vis UPS, with delivery date of Wednesday, May 4. Despite terms outlined, the esigns.com production team didn't start the printing process until May 5. Contacted Customer Service this morning to request that the signs be sent UPS Overnight to arrive on Friday, May 6 for no additional charge. Instead they shipped with delivery date of May 10. Customer Service No Longer Exists.
My eSign was very beautiful and was received well before I needed it. It was exactly what I ordered. I only wish it did not have a stretched, slightly blurry look to it. But, other than that, the banner is made of a nice vinyl material with enough grommets to hang the banner without any sagging. Great work!
Thanks guys!
The colors in my sign were not the colors that I saw on my screen. When I called and spoke to a representative they said that "in the very fine print that no one ever reads, it says we don't guarantee color matching" I think you should have that somewhere on the design your own sign page. I asked to speak to a supervisor and she also told me the same thing. I explained to her I wasn't looking for an exact match but perhaps something in the same color wheel. As the colors on my sign were blue and green and one of the words came back purple. After some pushing the supervisor did rectify my problem at no charge and I am very appreciative for that. As I am a repeat customer. However I still think you should put on your design your on sign page "We do not guarantee color matching"
Hi my name is Deb. I ordered a yard sign for my husbands small business on April 16,2020. I was having difficulty putting the text on it. I had never done this before. After a few times trying to accomplish the task and failing, I took advantage of the customer chat. I talked to Mary, and oh my gosh I should have done it earlier. She helped thru the entire process, and didn't make me feel like I was stupid. I would like to Thank her for all of her help. I also went back into E-Signs and ordered a sign holder for this sign. The sign holding clips were out of stock and I was notified by phone. But that wasn't a big deal, my husband was able to find clips to hold it. Thank you for the call. Next lets talk about the shipping! IT ONLY TOOK 2 DAYS! Unbelievable! My husband put the sign in the yard today and it looks great! Thank You so much, I will be ordering all of my needs from E-Signs.
Based just on the banner design software and price, I recommended you to a friend and they placed their order before I did! Their banner arrived and looks great; it was a big hit. Since then the banner I ordered arrived and I am very pleased. The colors are vibrant and the finished product looks exactly like the online design. Also the material weight and quality is much higher than I expected for a banner designed for interior use.
This is the third banner I've ordered from e-signs. The design feature is so easy to navigate. My banners have always arrived quickly and have always been exactly what I ordered. Will be using you again in the future. Thanks so much!
Easy and fast ordering process. Received our banner very quickly! Ordered it on the weekend and it arrived on Tuesday.
Quality is great and the sign has already paid for itself with the responses we've received! We will definitely
Use Esigns.com again!
This was my first time ordering a banner. I was very pleased with the timely professional attention while getting the order placed, the art fine tuned (my designer is a perfectionist and put a hold on the initial order. ESigns followed up with emails to be sure the order wasn't forgotten.), the banner produced & shipped. I needed it for a Saturday show, they said it would be delivered on Friday and it was. Not only that, it was beautiful! It did smell a little when I first unrolled it, but that dissipated in a few hours.
I am very pleased and will definitely buy from you again!
The signs i ordered were fabulous and arrived on time. You guys are the best at getting a great product out and delivered in the shortest amount of time. I know that if i need something quick 1) i will have to pay much more for it, but 2) you guys will be able to get it to me when i need it.
I ordered an outside 2'x6' vinyl sign with grommets and 4 magnetic signs for cars and they turned out a lot better than I could have imagined. I ordered initially just to see what the quality would be like, and will be ordering more. These items are going to be used for a campaign. Shipping was a little expensive (almost the same as the items), but I did have it rushed. I will say that they did actually arrive by the date I was told!
ESigns is the best sign company ever! So easy to use. They give you online templates to design your own banners, signs, etc. Or you can send them your design. The prices are very reasonable and they ship out your sign in a few days.
You can't beat this! They're the best!
I am a return customer and I have used your product for many items throughout our school. We are always on a tight budget and I appreciate all for the deals and coupons. I have purchased 30 or more banners to brighten up our school space. They look so nice and professional!
Totally awesome shopping experience. I've compared multiple banner sites and this offers the best pricing. Bought my design from etsy and the dimension was kind of off and the design offered a one time complimentary editing. Receive the banner on time. Very satisfied with the colors and overall quality of the banner. Some sites might have cheaper prices but including shipping, this offers the most competitive pricing
There was a quality issue with the image on one side of the double-sided sign I ordered for my granddaughter's graduation. I sent pics to eSign via their online portal, and within an hour, they had contacted me to tell me they had issued another sign for production. AND, they made sure I got it before graduation. This will be a great surprise for my granddaughter. Thanks, eSigns!
I have been using esigns for years, and have always been happy with the product and service. However, I ordered a sign last week, and was very unhappy to find out that the shipping cost was almost as much as the sign (and I did not request expedited shipping). I contacted esigns regarding this matter, and they could not have been more helpful. They immediately resolved the shipping cost issue within a day. Fantastic customer service! I just received my sign today, and it is great, as usual. Very pleasantly surprised at the level of customer service at esigns! I would highly recommend this company.
This was super easy to do and fast. The sign turned out great. I tried a couple of other websites but both were saying that the jpeg logo I was using was of low quality and this could affect the sign. Clearly this was concerning for me. Esigns was so easy I was worried there was something wrong and was prepared for low quality. How could the other guys find this so difficult and this company didn't have one issue? But Esigns did it and it looks great. The final product looked just like the preview picture. I would use them again.
eSigns.com rocks! They always come through on time (or before!) and do a great job. Colors are vibrant, text is clear and crisp - couldn't be happier! They're my first choice this time and every time!
Design is a breeze, customer service quick and helpful! This encounter was a real pleasure! I did think they would be a little heavier, a little concerned about how weatherproof they are in the long-term. I will trust they know what they're doing and all will be find. As long as they're weatherproof, we're very happy.
The hardest part is waiting for the proof, and that was no big deal, maybe 10 minutes. Overall fast, easy, fast production, fast free shipping, and I get exactly what I want. Who could ask for anything more.
The prices are economical and the level of service provided is superb. The company has a quick turn around time with guaranteed satisfaction. This has been my go to company to make my banners on an annual basis.
Design was fast and simple. Prices very good and product arrived faster than expected.
My only problem was proof reading. I made a mistake and didn't read carefully and I left off a letter.
Esigns will be used again very soon.
Very impressed with eSigns' response to my original survey.
Given eSigns' concern for the quality of their products, I'm confident the replacement sign will be perfect.
Definitely will use eSigns again.
Very professional, love the fact that I can design my own sign! You all produce it beautifully and actually the way I designed it! The prices are very reasonable! Great work! I will recommend E-Signs to anyone who needs a sign!
Again I am satisfied with eSigns! You just can't go wrong. The eSigns service is the very best. Any problems you might have with their work will be corrected immediately. ESigns is simply "the only one" to do business with! And I certainly will continue to order from them.
First time placing an order. Chat was helpful but I think customer service should be more patient. As soon as they ask the first q's they're ready to hang up. I got a chat canceled while updating the cart.
Once again, I cannot say enough how much I love the quality of your product! This time in particular as I had been given some low resolution files from which to build a banner for a client. You immediately flagged the problem, I approved it anyway. To be honest, I was worried about how the banner would look even though I knew the quality of the files was not your problem. I received the banner and your team had done a magnificent job of taking poor files and making them look wonderful! I will use you again and again...