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eSigns has a rating of 2.9 stars from 1,907 reviews, indicating that most customers are generally dissatisfied with their purchases. eSigns ranks 108th among Signs sites.
31,965 reviews
Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.
I am a long term customer of eSigns.com and have recommended them to other companies as well. Order was placed on Thursday, April 28 and esigns.com production approved the file on April 29. The order was supposed to be shipped vis UPS, with delivery date of Wednesday, May 4. Despite terms outlined, the esigns.com production team didn't start the printing process until May 5. Contacted Customer Service this morning to request that the signs be sent UPS Overnight to arrive on Friday, May 6 for no additional charge. Instead they shipped with delivery date of May 10. Customer Service No Longer Exists.
I find their on-line design tools easy to use. Their turn-around time is excellent and their products are very good.
So far so good. My only complaint is the lack of information related to the sign. I couldn't find anything that talked about the durability of my sign, so I'm going with fingers crossed. ** Update ** received my signs in the mail and their are several issues. The letter spacing on the words is not correct (some letters are too close together - touching actually - and some are further apart. Within the same word.) When I contacted customer service they informed me that if I wanted the letters spaced correctly I should have zoomed in on my picture proof (to see how they would look) and then added spaces, accordingly. I'm not a graphic designer (if I was, I wouldn't be using a free website to design my product) and as an amateur, I have NO idea how I would have known that I needed to add 2 or 3 spaces between individual letters in a word. I typed the word, exactly as I wanted it written and *mistakenly* assumed the letter spacing would be correct when printed. Additionally, some of my print went off the side of the banner. I'll admit this is an error on my part in design, but again, being an amateur it would sure be nice if they'd add a crop box or something to show you what will actually print on the banner and what will be consumed in the 1-inch border. Lastly, my banner arrived with two small holes in it. They were willing to replace this issue - free of charge - but because I also wanted to make lettering changes, I was going to have to pay the return shipping price. To be honest, at $15 shipping fee, I expected it to come well packaged and protected from damage. All in all - the banner will work. However, I ordered 2 at $60/each (with shipping) and in hindsight, probably should have just gone with Amazon, which was half the price and guaranteed satisfaction.
Excellent customer service and each representative I spoke with was knowledgeable, courteous and helpful!
Your website made it so very easy to create a banner and order from. I would highly recommend your services to everyone I know. Thank you very much!
Top quality with a great price is what I can say! It is also very easy to order from them. I will order again!
ESigns is always responsive and helpful. The chat feature is great when I have questions. Everything has always arrived exactly how I ordered it.
This site had everything I needed as well as the easy option to make it my own! Cant wait to see the finished product.
These people are good. The service was exceptional and the product was better than I thought it would be.
This is my first custom design with clip art.
Can you help me make sure it will look great?
As usual with all my orders you did GREAT!
Thank you.
Signs turned out nice but only lasted a day...someone stole the sign off the gate. Not a happy person.
I was pleasantly surprised that my order shipped and arrived very quickly. The banner I ordered was printed beautifully!
The signs are perfect! Our custom colors came out vividly and are such a great addition to our community!
We received our banners exactly when they said they would arrive. They were of good quality and done perfectly.
Great customer service, used the Chat feature and got all the answers that I was looking for. Great Job!
Loved the sample packet.
Mark was a great help getting my graphic printed correctly. He explained the proper graphic type and he worked get the corrections done.
Thank you for your support and great products. This is my second year of using you. Thanks for making my event the best.
This has been a great experience. I called and talked to a representative and the young man was very polite and helpful as well as expedient.
The sign graphics turned out great.
The trimming of the sign was a little uneven on the edges and we had to trim some loose threads.
Unable to make changes to an existing banner. Entered a live chat and Cameron made changes for me. Just a simple date change...Thanks for the help!
Love this company. I was able to save my design from my last order and simply add it to the cart to order another supply. Awesome!
It was easy to use guess we will see what the finished produce looks like. Excited!
The sight was very easy to use and my signs look amazing. Thanks
Received the exact item that I place on order,, very satisfied with the over all of the merchandise..
ESigns is amazing! The customer service is excellent and I always get exactly what I am looking for.
Great fast and convenient. The notes were not followed and feedback regarding note was not provided. Regardless, I'm excited about the product.
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