EtihadairwaysReviews 2

Upon booking a flight from Manchester to Hong Kong via Abu Dhabi disabled assistance was pre booked. At Manchester waiting for assistance the last call for boarding the flight was announced yet no assistance was forthcoming and the assistance desk was as useless as a igloo in the desert. Choice carry wife to plane or miss flight so one tip don't rely on wheelchair support from Manchester. Etihad Airways promised seats Aisle seat paramount for my wife with disabilities was ok to Abu Dhabi then middle seat Abu Dhabi to Hong Kong absolutely useless in total a absolute disgrace not assistance was given throughout the journey or at the relevant Airports. Now the important thing when you contact the customer service at Etihad you are given various choices via the key pad so like most call centres it's very difficult to get through so you have to persevere with options. Once you get through you are given various options and assurances yet most our lies like we will call you back never happens they say we have tried or wrong number given lie because number comes up on their screen who is calling. It has taken me nearly two weeks calling from Hong Kong to get assurances on flights assistance and seats.One last thing they ask for feed back and the assurance given is we will get back to you I've given several feedbacks all negative and after two weeks not one reply.The customer service is non existent

I saved so long for my first business flight seat, I researched business seats before booking with Etihad as their 789 came up trumps, only to be informed of flight change to A330 older style smaller aircraft which didnt have such rave reviews, and before anyone says be grateful for any! Business seat, no its my cash it took ages to save for so I want the seat that I booked and was advertised, Etihad have responded to my requests by simply saying its in the small print changes to their aircraft are allowed so I just have to accept it