• ETrade Supply

ETrade Supply

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Overview

ETrade Supply has a rating of 3.0 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ETrade Supply most frequently mention customer service. ETrade Supply ranks 14th among Mobile Repair sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    9
  • Quality
    9
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How would you rate ETrade Supply?
Top Positive Review

“I have ordered from Etrade Supply for over 3 years”

George S.
3/29/14

I have ordered from Etrade Supply for over 3 years. They have great consistent quality, compared to other China or HK sites. Order and shipping time usually 2-4 days. Now that they ship some parts from the USA (Dallas I think), I can get some parts in 1-2 days. Their packaging is phenomenal--if you get larger orders it comes in these tough "Tupperware" tubs. Cool! My service rep Tom is great. Thanks Etrade!

Top Critical Review

“Defective parts and 30% refund only. No way to contact them.”

Jonathan C.
9/20/18

Be careful buying from these scammers. They will send you a defective part and won't help refund or replace even with a video proof. After lengthy back and forth communication they finally agreed to refund about 30% of the total cost only. No way to communicate with them afterwards. Please save your money and buy elsewhere. If you cant find other options, i suggest ifixit. Ifixit may be a bit more expensive but seems that people can return/refund defective goods.

Reviews (64)

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Reviews that mention popular keywords

customer service (14) repair shop (5) customer support (5) hong kong (3)
Thumbnail of user jakef20
1 review
1 helpful vote
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April 12th, 2013

This site is amazing. I ordered a new digitizer/LCD for my nexus 4 and they not only had it but for way cheaper than everyonewhere else. Like about half the price. So I ordered and quickly got a shipping notification at the end of the day. Showed up at my house a few days later from China and it worked out flawlessly. Looks and feels exactly the same as before. Doesn't seem cheap either.

Thumbnail of user jakeh33
1 review
1 helpful vote
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December 19th, 2014

I have ordered twice from Etradesupply.

All I can say is. WOW!

The delivery time is outstanding and the quality has been great. I highly recommend this site for anyone who wishes to purchase a replacement part for their cell phone.

A+++

Thumbnail of user martinp14
5 reviews
14 helpful votes
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March 7th, 2013

I have been using etradesuppy for a few months and cannot fault the customer service or the quality of the parts. If you watch their videos on youtube you'll see how much time and effort goes into the service they give. The website is very quick and clean looking and you won't have any problems finding the right parts. I have tried other online suppliers and nothing comes close to the service etrade give you. Its a shame that most angry customers post reviews and the 1000's of happy customers don't have time. Give them a try and you won't be disappointed

Thumbnail of user jamesd74
1 review
3 helpful votes
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May 8th, 2013

I've been using etade supply for a couple years now, and have never had any big issues. Anytime there's been any problem my sales rep Roger has helped me out. I make about an order every week or so, and have never been sent anything that wasn't as said on the site (unless it was broken, in which case they sent me a new piece). But I never had any OEM trouble like the guy bellow, they've always been very honest.

Thumbnail of user jimmief8
1 review
3 helpful votes
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November 19th, 2013

We use Etrade Supply for any parts we can't get from our Wholesalers in the states. Even with our Ebay account Etrade outdoes them on quality of products we have ordered. I have three service centers and we order in bulk and I have an personal account specialist that we deal with for returns. No issues here one of the best wholesalers. Just take into account its overseas for shipping. In 2014 they will have a facility in U.S. for quicker shipping.

Thumbnail of user maynew
1 review
2 helpful votes
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February 3rd, 2015

Compared to the other guys out there i believe eTradeSupply is by far the best in the market! I was honestly pleasantly surprised to receive such Prompt, efficient, and friendly customer service. My experience in the past with other companies was less than admirable..

Thumbnail of user juliaw15
1 review
0 helpful votes
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December 18th, 2014

I've had great couple of years, experiencing with the supplies and phone parts. I've been ordering LCD and the quality is good, and shipping is great and on time. I've had great customer service along the years.

Thumbnail of user jargalb
1 review
1 helpful vote
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March 31st, 2014

After assembling all back, I tested the all the sensors, IR blaster, TSP hovering, SPen hovering, red blue and green, black, and most importantly like most all note 3 problems, the multi touch. I could put 10 fingers and no glitching. Which makes this product perfect. I recommend this to you all.

Thumbnail of user tomb268
1 review
4 helpful votes
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March 28th, 2017

Recently I bought a Sony Z2 screen from ETS. Their service and delivery is extremely fast, also the packing is great! But the problem is that the screen lifted after installation on my cellphone. I have asked them, and they sent me the original hot melted glue together with their installation video. For lack of professional repair tool, they advised me to use my blower instead. With their help, I have been familiar with the installation steps soon and become more professional.

Thanks for the customized service from the Etradesupply team!
Installation video for your reference https://www.youtube.com/watch?v=fdQAjObNq54

Thumbnail of user greenwerksg
1 review
1 helpful vote
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December 19th, 2014

I have multiple cell phone repair shops in Texas. I found Etrade Supply from great reviews from several people that attend a Dog park I frequent. I could not be happier w/ the customer service I have recvd. From them over the last 2 years. Any time I have had a question I generally recv an answer back from them w/in the hour! I recommend them to al my family & friends (that don't live near one of my repair shops lol!) I find their inventory to be fully stocked through out the year & shipping communication to be very accurate. Greenwerks, Inc

Thumbnail of user shubhams14
1 review
1 helpful vote
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May 17th, 2018

I ordered Nokia LUMIA 1020 LCD with Digitizer Assembly S+ Grade. Fittment product was as good as new. In rupees it cost me 6800 INR. Whereas in service centre it was 16.500 rupees for replacement. I am happy with product quality. But delivery time is too long & filled with full of hurdles. When it comes to courier delivery etc.

Thumbnail of user eelkok
1 review
2 helpful votes
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June 20th, 2014

Ordered a telephonescreen on June 17th which was delevered two days later from across the world. The screen was transported in a hard plastic case. Information update during the processing was very good.

Thumbnail of user mikaelm2
1 review
1 helpful vote
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April 27th, 2017

We have done consiterable business with this company. The quality is generally outstanding and we have always had great shipping times, which is rare for a company shipping from HK.

Their US department is friendly yet understaffed, the RMA process needs some ironing out and the price is too much vs alternatives. These are minor problems considering their stable high quality so 4 Out of 5 Stars.

Mikael Mikkelsen
www.seatoskycellrepair.com

Tip for consumers:
Safe Seller & High Quality Parts. Just expect to pay a premium.

Service
Value
Shipping
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Thumbnail of user nickd102
1 review
7 helpful votes
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January 31st, 2018

I ordered a replacement screen for the iPhone 5SE, choosing the most expensive OEM option offered, complete with the appropriate tools.
Within the 3 month warranty period, the replacement screen became faulty appearing foggy or cloudy, and losing contrast intermittently.
When I attempted to claim the warranty within the warranty period, after a month of communications back and forth, ETrade Supply offered 70% of the product cost without any explanation why the full 100% cost wasn't offered. As such, I have paid $60USD to be sent a faulty screen.

Others have obviously received working screens, and the product cost was reasonable and shipping was very fast, but buyer beware - if you need to claim warranty, be very strong with your demands.

Thumbnail of user arvinj
1 review
2 helpful votes
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April 27th, 2017

I bought iPhone 7 LCD Screen and Digitizer Assembly with Frame and Small Parts Replacement Grade S+ few days ago.The shipping is fast, when i received it and replace it on my iPhone, it got work one time and looks very well. Thank you for Etrade Supply...

Thumbnail of user rocks12
1 review
4 helpful votes
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December 11th, 2018

Is this place for real? I spent a lot of time entering in my personal information so I could order a few parts for a phone I'm trying to fix. I keep getting an error page every time I try to submit my order... AFTER I've already entered in all my personal information INCLUDING CREDIT CARD NUMBER! NO ONE ANSWERS THE CUSTOMER SERVICE PHONE NUMBER PROVIDED! I keep calling and leaving messages.
Is this a for real place? I'm thinking they have all my information now. Not good!

Thumbnail of user chimegd
1 review
0 helpful votes
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November 26th, 2014

Hey I have been ordering 2 years from Etradesupply, Quality, Customer service everything is super. Also the shipping is great because box is so well that it would never break.

Tip for consumers:
I have been cell phone repair business 6 years, Now i have 8 repair chains. All of them buys from etradesupply

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackm210
1 review
0 helpful votes
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September 8th, 2017

Great product and good packaging, the delivery is also very fast. I bought an Apple iPhone 6S Plus LCD Screen and Digitizer Assembly with Frame Replacement - Black - Grade S on ETrade supply. It comes fast and when I install it to my phone, it works well, the brightness and color looks like OEM, it's just as I expected.

Thumbnail of user appler2
1 review
10 helpful votes
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September 17th, 2018

These people are the worst when it comes to customer service. They don't answer the phone (like, EVER) and their voice mail boxes are all always fulll

Thumbnail of user tsolmonb
1 review
1 helpful vote
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March 28th, 2014

I have ordered parts from etradesupply recieved it in second day, the packing was good, quality excellent. Nice fast customer service gave me good advice. Just loving it.

Thumbnail of user mohammadm19
1 review
1 helpful vote
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October 8th, 2013

I am their customer for over 6 months now, and so far have no issues! Customer Service is awesome! Shipping is super fast and all the items are A+ Grade. So far I am very satisfied.

Thumbnail of user ballem
1 review
10 helpful votes
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February 4th, 2014

Bad quality products. Replaced s3 screen and digitizer. This has got lot of scratches and also got a crack. The quality is not as good as genuine products.

Thumbnail of user mariog97
1 review
9 helpful votes
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September 9th, 2019

I have bought from this vendor a Grade S+ OEM display LCD for HTC 10 and I found many trouble on touchscreen.
The sensitivity is very very low respect to the original HTC screen, the multi touch not works well, the double tap to turn off/on the screen not work at all, the "HTC Ice View" case not work at all.
The screen isn't OEM at all and it isn't compatible with HTC 10.
I've spent half day of my life and spent money to install and remove this fake screen and ETS support service have offered to me only a discount on the fake product (be aware, only on the fake product not on the shipping cost).
I asked to PayPal and obtained a full refund (fake product and shipping). Without PayPal I would have lost my money.
Don't buy

Thumbnail of user clarestas
1 review
1 helpful vote
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March 30th, 2014

I have repair shop. I have been buying from etradesupply more than a year. Always good quality products, and deliver on time. Love thier Glass lens OEM and gorilla glass

Thumbnail of user daveb89
1 review
0 helpful votes
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December 18th, 2014

If you're looking for repair parts for your cell phone, I found a great place ETradeSupply. They have parts for all major brands like Samsung and Apple. Good prices and all the right parts! HIGHLY RECOMMEND!

Service
Value
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Quality

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From the business

Etrade Supply is a leading supplier for cell phone parts, iPhone Parts, PDA parts, Smart phone parts, iPhone 4s Parts, iphone 5 parts, mobile phone parts, LCD screen and digitizer. We offer experienced, timely, worldwide logistics support with competit...

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etradesupply e.

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