ETrade Supply

I have ordered from Etrade Supply for over 3 years. They have great consistent quality, compared to other China or HK sites. Order and shipping time usually 2-4 days. Now that they ship some parts from the USA (Dallas I think), I can get some parts in 1-2 days. Their packaging is phenomenal--if you get larger orders it comes in these tough "Tupperware" tubs. Cool! My service rep Tom is great. Thanks Etrade!

This site came with good reviews from some blackberry users. I ordered a few parts that were listed as "in stock" and checked on the delivery 4 days later because I did not receive a shipment notice. The order status read "payment pending". In 2019, a credit card from a major international bank should not require 4+ days to verify. The vendor customer service did not respond within 24 hours despite 2 attempts. Therefore, I cancelled the order and have notified my credit card company to decline all attempts to charge my account. I will not use or attempt to use this vendor again.

These guys advertise their so called S+ grade as *OEM*. They do have other grades that are "OEM-Compatible". Thus, S+ is definitely advertised as genuine products. Unfortunately, I received an S+ grade Samsung S4 glass-digitizer module that is *NOT* even properly assembled! As you can see from the attached photos, a working part would have the vertical flex cable on top of the horizontal one and connect to the white connector above. Their part has the vertical cable buried under the horizontal one and connects to nowhere! The touch function as a result is not working. I doubt this is an OEM product and likely a counterfeit!

I need some small parts for my repair shop and this company has quite some choices, so I ordered with them. The shipping was fast, the quality of their products are good. I'd definitely order w/ them again!

I ordered a screen-assembly for my Samsung S4 Mini T. And received the part for the Samsung S4 Mini. I complained, sent pictures of why it did not fit a week later I received the reply that the T version is not available in their region (?). Now 4 weeks further, they do not answer my e-mails, two weeks ago I received an e-mail saying that it's a holiday there and they will get back to me. After 2 weeks still no answer.
They want a 30% restocking fee, and I have to send it back on my expense!

Great customer service. They were quick to answer, and very accommodating when I ordered the wrong unit at getting me sorted out, and making sure I was happy. I would definitely deal with them again. Shipping options were reasonable, and a great selection.

Fast shipping, and very good packaging, this housing is perfect like the original, i had some problems assembling the volume buttons and power button, missing in colored ones some small metal pins to ensure the click of a button. Finally, the product is well made, and it was not necessary to make drastic changes to the adaption.

I have been buying from them for the last 18 month, not a single transaction where I didn't have to return faulty screens, now it's a nightmare to get a single good screen from them, just avoid at all cost, I had to return £600 of goods and block transaction through PayPal because they did not refund return cost as there policy suggest.
It affected my business and have to close down because of customers complaint.

Bought a screen and paid $35 for shipping, it said the product would be shipped in 7 days. Later got an email saying that i need to pay $5 dollar more if i want to receive the product in 7 days or else its gonna take 30 days more. Concealed information.

I had a first buyer super great experience. I smashed my nexus 5 screen and all other site were giving me very high prices. I learned of etradersupply via a YouTube reviewer, bought the screen+some tools, watched their(etradersupply) YouTube channel for instruction and voila and almost brand new phone. They rock..

I bought a Nexus 5 display from them. After three weeks, without any kind of hits or anything, it just got cracked by itself from side to side of the screen, and the customer support wouldn't recognize the damage due to bad quality product. Avoid their screens!

Returning a defective part is a BIG hassle. I'm pretty sure they won't replace it if it is.
They said: "Regarding 1 x defective white iPhone 5 LCD assembly, the second QC is finished. However, the inspection report shows that many scracthes on the digitizer were caused by improper man-made handling. So, under this circumstance, it is very difficult for us to offer the replacement. However, this broken LCD assembly can be repaired and look new again if you would like to do that and pay the reparing fee $24.60 please advise."
I said: No thanks. You can keep it and sell it to someone else. Please remove me from your email listing. I'm no longer purchasing parts from etrade supply. Happy selling

The part was bubble wrapped. So if I paid $24.60 (probably plus shipping) it would look new again? Thought it was scratched.

I see a Sea of separation and not much customer loyalty.

I paid for an S+ grade iPad Pro screen with digitalizer, everything went through fine my end. A few days later I receive a weird email demanding an extra $38 or they won't send my parcel. They claim is a "remoteness fee" due to my address even though I live in a city and only 1 hour from the capital city of my country. It's clearly a scam! I've already paid $50 for shipping, and a screen weights less than 0.5kg so charging a total of $90 just on shipping is a lie and a con. I've had many things delivered by DHL and it's never cost this much money nor cost any additional fees. Beware of this company! They're dishonest

I've ordered quite a bit from eTradeSupply. I can't vouch for their returns product because I've never had a defective part, but I love what I've gotten from them. They're a great place to get the parts that you can't find anywhere else. The only downside is the huge shipping cost and the week long shipping time. Both are because the parts ship from a store in China. If you can handle $20 in shipping or just need a specific part that you can't find elsewhere, then it's a great place to get your parts.

Happen again, after a few months. This time I buy some flex cable and a battery for galaxy s3, the grand total was around $25 usd. But when I check my history on my bank account I realize that they charge me $250 usd stead $25. I call right away to their main office and after trying to speak with yhe general manager, shes was so rude on my, saying that they don't gonna reimburse my money and shes just hang my call... I gonna never buy with this company. After market parts and thief's

We own a repair store in northridge California and thought we can add etradesupply to our list of suppliers. We order min $1500 to $5000 / mo. There customer service is a horrible. They offered free shipping, then went back on there word saying have too many ipad screens in our shopping cart and it's just too heavy to offer free shipping. They then offered 4% discount, and went back on there word, no 4% discount shows at checkout. There customer support is horrible. I wasted 3 days chatting with there customer service, very slow responses, hard to understand English, and then ended up no where. I don't trust a company that do not care about there customers. Good bye etradesupply. Webcarts#gmail

I ordered an s+ screen, it arrived faulty. I sent it back and they said they had not received it even though I have tracking of the item saying it was received!

Contacting them they requested I send it to a different address from the address it was shipped from. Still, they claim that they have not received it.

Do not buy from these people.

OMG... I never have this worst customer center before.

I got the wrong item, so I returned it. (I contacted with the costumer center and they told me how to send it) I understand that they charge 25% for returning, but I returned the item over a month ago and they never gave me refund back. They always excuses. I paid $200- for the item, so I'm supposed to have $175- back from this company,
If you have to return the item, you should take pictures how you put it in the box. And pictures of the box.
I'm so irritated and I never recommend this company to anybody.

I placed an order with this company and a month ago and only recieved one item I have ordered. The main part of my order was canceled and I was not notified at all which is terrible customer service. They also charged me $27 to ship a $10 part. I have tried to contact their customer service and all I get is a recording telling me they cant take my call. Also their live chat is not a live chat at all it also displays We will get in touch with you soon.

I will not be doing business with them again

If I could give ZERO star I would. Please don't waste your time buying from this company. They send you broken parts even though they say they test parts before shipping. Then when you try to return, they ask for pictures and you speak with someone in China who tells you to send an email. Then it takes them 12 hrs to respond to your email only to see that it's an automated response with a link to fill out an RMA form... which doesn't work. Oh and the order came with a phone number that doesn't work either. I have to now find the RMA and fill out and hope this process doesn't drag on for more days and I get my money back soon. In the meantime I have to order the parts somewhere else. STICK WITH ORDERING FROM US SELLERS. They only have a warehouse here... customer support is in China.

They claim to have brand new OEM, but believe me they are definitely not, I work in the industry and they have all clones and copies, I ordered screens and digitizers only to find they have been somewhat tampered with telling me that they have been refurbished. All the videos they have of their QC is fake, its just a quick act for the video. And when you try to place a negative review the Mods quickly stop it, contact you and ask you to work things out.

Please do not make the same mistake like me: I ordered bye EtradeSupply.

The qualitiy of the products is verrry bad. The worst. Just trust me I bought a lcd htc one m7. To get the money back you must send it to China or US thats terrible.

After 2weeks no using of my handy a didn't get the money back. And believe me I am not one of that morons that can't repair their mobile phone. The display works for one weeks...

Parts are of good quality but flatrate shipping charge of $18.99 is bad. Buy a $80 HTC LCD digitizer, shipping is $18.99. Buy a $1.66 speaker, pay $18.99, buyb a screw $18.99 shipping even if the part is in their Texas wearhouse. I don't buy from them because of their excessive shipping charges.