EtsyReviews 1,567

What's up with Delayed, "Pending" Payments?
I have been buying on Etsy for 10 years without an issue. Last night, I purchased a bracelet from one of my favorite sellers. She got the notice that I bought it and we began discussing sizing. This morning the payment still shows, "Pending". An hour later I get an email from Etsy saying that they cancelled the order and that my account has been suspended! WHY? I've since sent several emails to them. There is no phone number!
Is this how Etsy treats a loyal customer?

Etsy is great to sell and buy. The only problem is that there are many clueless, careless moronic buyers that do not know common sense or know how to read. Sounds mean right?. Well ask ANY sweet and kind Etsy seller. We're abused.

As a buyer, I love most of it, as it is all unique items. However, they are being a bit more welcoming to accepting crap being sold. Anyone can sell a stupid t-shirt or hat -- do that somewhere else. Just a lot of idiots jumping on the latest catch phrase or hashtag to put on something useless. It really has to end.

But as a seller selling unique handmade items with love, the buyer needs to pay attention more But is it their fault? Etsy does not see it's becoming a bad Ebay if they are not careful. So they need to make buyer navigation easier with details in the buyer's face. Make them click something acknowledging they understand each detail and confirm they are not a complete idiot. That would be swell.

Seller just needs to prove they put your item in the mail; if it gets lost, don't expect a refund.
Ordered a purse and patiently waited two months because of seller's sweet talking but missed the 100 day window to file a case so now I'm out $60. Not that they would have refunded me anyway, due to their insane policy of no support to buyers of seller can prove they mailed the item. So whose responsibility is it if item goes missing if not seller or Etsy? If the postal carrier then would it not be the sellers responsibility to contact them, and if missing refund the customer or reship? What kind of business model leaves the customer with no support in a case like this? A crap one, that's what kind of business!
I have never heard of such crap policy in all my days as an internet shopper. I admit I didn't know the rules before I bought; just assumed they could be counted on to take care of customers who do not get their shipment like Amazon and eBay do... stupid me. Anyone who reads this and still shops at Etsy needs their head examined.

I recently opened an etsy shop. I listed my items, paid the 20 cents for each listing, and since i work with a print on demand service, each of my products are listed as having a large stock of items. All well and fine, until i made a few sales and, get this, Etsy charges you a new listing fee of 20 cents for each sale you make, as if i was renewing the listing! This is ridiculous, my original listing was not renewed, i had listed the products are having more than one for sale, they should not charge me as if i had put a new listing up on my shop! Outrageous! Not only that, but they also charge me a 20 cent fee for "shipping" on top of the shipping cost, so i pay extra 20 cents for them to do nothing, it is a site fee! And on top of all that, they still charge a transaction fee! Unbelievable!

I tried selling on Etsy. I get a bill for over $70 dollars and Im' like for what? "I haven't sold anything". When you sign up to be a seller, Etsy signs you up on their highest advertising tier without telling you or you being aware of it. Very sneaky and shady. I can understand a listing fee, but advertising with Etsy. Ahh NO. It shady how they charge you to advertise with them plus a listing fee too. They are ripping people off.

Their is no end to thier fees. Listing fees, subscription fees, admin fees, offsite ad fees, onsite advertisement fees, shipping fees, transaction fees... They also even charge you if you sell something in person from your square account. Their customer support is a joke. They hide their customer service numbers emails and contact behind a 5 layer maze of questions before you can even contact them through a form. And yes there are dead ends to these customer service questions. I received a bad review, I fixed the order and satisfied the customer and Etsy will not change the reviews. So Im stuck with the bad reviews. So I guess its karma that they are receiving my bad review.

They have been holding my money for over 5 days, and claim they have to review it for processing but it is taking way too long and I initially wanted it shipped the next day... this is ridiculous. I want a refund or for it to be processed.

I placed an order on 4/23/20 for a piece of fabric. My credit card was charged with a couple days however I still have not received my order. When my order was first placed, I received a message it would be shipped in 2 - 3 weeks. Now when I request an update on my order, I get a message that it will ship in 4 - 6 weeks. This is ridiculous. This is a piece of fabric 18" X 18 ". How long should a person have to wait. I have sent several emails to the owner and to Esty and have not received a response. Todays date is 5/27/20. I will be patient one more week and if I don't receive my order I will be reporting this fraud to my credit card company. With all the negative reviews I'm seeing on this website, I doubt I will get a response. Will never order from this company again.

I had been a 5 star seller since 2011, but when covid-19 hit in January, no one knew it would affect sales. In February I started getting complaints about late shipments, and frantically searched to find out why they were late. It was confirmed that it was due to covid quarantines, and I wrote to all of my customers informing them of the situation, and asked Etsy if there was anything further I should do. Their response? They suspended my account, kept my last paycheck and gave customers (with their purchases still on the way to them) their money back out of my account. They wouldn't even let me discuss it with them - just sent a form letter stating that I could petition to unsuspend my account in 2 weeks to give me time to think about what I had done wrong. All my customers were concerned about their orders, and it made ME appear unstable as a seller. Petition to unsuspend? Not on your life. I have a relationship with my customers - I wouldn't do this to them again. They can find me on my website. What Etsy did was not right. It was unethical, and they should have been there to help a small business through this pandemic - but instead, they showed their true colors. They won't even send me my 1099k from last year for my taxes.