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Israel
2 reviews
11 helpful votes
Follow Haniel Y.
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As a Piano student I Found at Etsy a very uniq and special gift is the designer music composition notebook hard cover a4 120 pages perforated blank staff paper it is a hand made! So beautiful fits amazingly on my piano bought three pieces great as a decent gift to any honored music person Olga was so kind she assist my search as I was there defiantly will do my next art item again at Etsy!
Thank you so much!

Date of experience: May 2, 2021
Portugal
2 reviews
4 helpful votes
Follow Ricardo Jorge F.
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Hi
I really give zero of possible.
I use a lot of online platforms to sell my stuff and this platform is amateur.
Accepted all my documents but on the first sale I made I problems start.
First the id card that was considered jump to invalid.
Second the credit card I use on all my buys online was invalid?
But to get my money from Etsy do I need my credit card?
I made an appeal for this decision and they keep their decision but don't give any reason for that.
What a shame.

Date of experience: September 30, 2023
Georgia
1 review
4 helpful votes
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After purchasing several Tshirt graphics, for a Tshirt printing business I'm in the process of forming, my account was suspended and my orders were cancelled. Etsy claims there was fraudulent activity with my account, when that is far from the truth. I used my own personal debit card and placed the orders from the same device I always use. I have filed an appeal and have yet to hear from them. This is a huge inconvenience for me and will be affecting my business.

Date of experience: April 3, 2023
Canada
4 reviews
10 helpful votes
Follow Chris C.
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Thousands of Chinese manufacturers…
Thousands of Chinese manufacturers allowed to sell prohibited items?!?!?! I list a grinder and get reprimanded - suspended with one sale?! Total discrimination on ETSY. They allow huge sellers/manufacturers to sell every type of drug paraphernalia you could imaging. Thousands of pages, some of these sellers have thousands of sales each - but Etsy allows them because of the $$$$ they make from them. Always screwing the small home-based business - that is the ETSY way.

Date of experience: October 30, 2020
GB
2 reviews
7 helpful votes
Follow Bernadette M.
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I like to support small local independent businesses just like those on Etsy. I have only dealt with Etsy UK, and only as a buyer. I am constantly amazed by the quality and workmanship of the items I receive. Always beautifully wrapped in eco-friendly wrappings and usually with a lovely note of appreciation for my custom even though I don't buy expensive items. I always feel I am dealing with real people, who have a genuine interest in providing the best possible quality, and service to their customers. I was so disappointed, then to read the reviews of sellers, on this site, and to learn how Etsy is treating them. I will continue to buy from Etsy UK for the reasons stated above. I sincerely hope that Etsy UK is providing a better service to these sellers; they deserve the best support possible.

Date of experience: May 10, 2021
Texas
33 reviews
126 helpful votes
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First Time Buying
July 14, 2018

I purchased a cake topper as my first item on this site. I am so in love with it and I am so happy with how it turned out since I was so nervous to buy it because it was coming all the way from Turkey. However, all my fears and nerves were for nothing because it was beautifully made and I can't wait to put it on top of my wedding cake!

Date of experience: July 13, 2018
Wisconsin
6 reviews
13 helpful votes
Follow Marisa B.
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I adore this site as an online shopper. A good place for handmade gifts, particularly jewelry. It is also a good outlet for metaphysical supplies, which is something I previously struggled with. There are some things I believe shouldn't be sold (legally), and some items are just silly (as far as price goes). I'm a little surprised at the lack of restrictions. Like I said though, as a buyer, this site is handmade heaven.
As a seller, however, it is more complicated. I signed up not realizing the price. I have had a lot of trouble cancelling my store, and the payment plan is set up so that you are automatically charged everytime the site needs a payment. This, mixed with the difficulty I had cancelling the account, led more money than I would've liked being charged to my credit card. Even after "cancelling" it, the site continued to charge me.

Date of experience: March 6, 2012
GB
7 reviews
5 helpful votes
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Lovely!
November 30, 2016

I really like Etsy. There are loads of lovely, artsy items to browse. I've used them multiple times for unique gifts or lovely jewellery/accessories. Contacting the owners of the individual businesses is very easy as well, and I've found all of my correspondences to be very pleasant.

I certainly recommend Etsy for anyone looking for something a bit different (and to support individual artists too).

Date of experience: November 29, 2016
California
1 review
7 helpful votes
Follow Amelia R.
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I ordered a hat on Etsy.com - MadHatCattery *******955 NY. My credit card was charged a couple months ago, but never received the product. I checked online and it never shipped. And guess what? This seller is no longer on Etsy. And no way to contact Etsy to let them know. Very disappointing!

Date of experience: April 6, 2017
Maryland
1 review
1 helpful vote
Follow Jennifer D.
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This website is hard to give a full review on seeing as its shipping from the stores themselves. But for me I have been lucky to get the good ones. My orders come within a timely matter and the whole process is just wonderful. I think that it is a grest website.

Date of experience: January 18, 2015
GB
1 review
4 helpful votes
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Downloading a purchase
December 5, 2015

Last night I bought and paid for a pattern for a babies sleepsack. I have downloaded it but cannot access it. What a waste of money shall not be using etsy again.
When I typed in Purchases and Reviews all I got was a discussion on the new purchase site. There is no more to help. What a rubbish site.

Date of experience: December 5, 2015
California
1 review
5 helpful votes
Follow Ty T.
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I ordered 2 golf balls priority for a party on Sunday. I text the company multiple times asking where my order was, no response. On friday 3 days after a placed the order priority, they sent me a confirmation that iit was going to be shipped that day. I emailed them again, no response. Now next week I will be shipped a useless order that was supposed to be priority. Please think twice about using this company and don't let them ruin your parties!

Date of experience: May 7, 2017
Oregon
2 reviews
10 helpful votes
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Don't use Etsy
December 16, 2015

They have unscrupulous sellers and their policies do not protect the buyer.

I purchased an item from one of their sellers who is apparently not in business. They took purchase money and there is no way to contact them. This was a gift, I was not aware it wasn't received until beyond the 60 day policy window.

A thief is a thief, and the fact this out of business seller is still on their website should tell you a lot about Etsy!

Date of experience: December 16, 2015
Georgia
1 review
12 helpful votes
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RUN, RUUUN!
July 24, 2020

Etsy is a complete scam. No 24/7 help line, no email help line, no chat line that they advertise. Purchased face masks from "Tati Tom" with a 100% money back guarantee. LOL. Guess what? Tati disappears! Etsy disappears! Threw my money away on all this scum. ANY of these positive reviews have to be made up. Look online and find the "REAL" customer reviews!

Date of experience: July 24, 2020
Texas
5 reviews
27 helpful votes
Follow AmyLyn B.
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I have been a seller and buyer on Etsy for over 10 years and never have had any terrible issues really. The only complaint I have is that they are now over populated with not so honest drop shippers that sell knock offs or copyright infringers. Etsy will remove them when you file a complaint but there are so many and its takes so much time. It's like that everywhere now. Etsy was fantastic in its early days with the look and feel of real homemade and one of kind place to sell and buy. But now it is just another place online where you have to sort through the trash to find the treasures.

Date of experience: November 24, 2019
Ohio
1 review
1 helpful vote
Follow Charles L.
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Purchased a coat vintage from a etsy store called glass city reclaimed the coat was listed as men's xl when i received it it was a women's coat and smelled like cat urine, it was so bad i had to put it in the garage. I've sent numerous messages to etsy and to the seller with no answers back This sale was a fraud paid over 100 for the coat i even offered to pay return shipping Store is Glass city reclaimed

Date of experience: December 1, 2021
Pakistan
3 reviews
0 helpful votes
Follow Zion C.
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I have to share how impressed I am with the company Etsy. Shop and the products they offer. There is a variety of quality merchandise to purchase with good shipping speed. The Customer Service that I received is amazing. They were helpful, friendly, and very patient.

Date of experience: March 5, 2022
New Jersey
6 reviews
22 helpful votes
Follow kelley k.
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I have bought tons of items from etsy.com- mostly with no problems. Any shipping (broken or missing items) issues have been resolve nicely with the sellers. Only one time I had to contact Etsy help on a seller that was not responding to my emails about an item I paid for and didnt receive (for months). Etsy helped resolve this issue with the seller and I received my items.

Date of experience: March 7, 2011
Wisconsin
10 reviews
22 helpful votes
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Changed my view of etsy to +++
November 22, 2020
Updated review

I am now very picky about the etsy vendors I deal with. I have bought several things recently: mostly jewelry and face masks. The quality is very good to outstanding.
I check and will not deal with anyone who can't show they are a real maker -- not a Chinese goods importer. I rely heavily on reviews that give details (don't just say things like "Thanks. This is great.". I got a high-quality retro necklace from Israel and a pendant that is unlike any I have seen before, from Russia. I've ordered other things and am very saisfied. The fabric sling bag I ordered is strong and amazingly soft for strong fabric. Inside pockets that you don't usually get for the price. There is even a cell phone holder on the outside. The design is unique and I like it very much.

Date of experience: November 22, 2020

There must be a better way
October 4, 2015
Previous review

After ordering several different items through etsy.com I will not order any more. I did buy some really interesting jewelry from the artist who made them. However, you have to be careful about who you buy from. I found that too many items come from China but are advertised as "craft" or even "handmade". More than disappointing. I ordered a return address rubber stamp. I liked the design and it sounded like it was actually made by a real person, a designer. It arrived lacking a significant piece of information I had requested. Then they wanted to charge me more to fix their error. The 3 lousy letters were added but they look terrible. I would never pay 1/2 of what I did knowing that I was getting a stamp from a template churned out in China and emailed to the company. Very disappointing. I no longer have etsy.com on my ipad because of that and other similar flubs.

Date of experience: October 4, 2015
Vermont
2 reviews
26 helpful votes
Follow Paula C.
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Everything I have bought on this site has been thrown into the trash. The vintage is in horrible condition, the handmade is made of cheap materials. Disliked everything I purchased on it. All the sellers get their start on ebay and then move over to etsy to try to make more money. Dislike the look of the site. Can't stand the bad photos. Can't stand most of what is sold on it. Was unhappy with everything I bought on it. Stay away from this site.

Date of experience: January 20, 2016

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
+210